Comcast / Xfinity

First of all, try calling in IS A JOKE! Customer service is useless who has time to sit on the phone for hours because comcast has over charged them... My complaint goes back from May of 2023, spoke with corporate finally, fixed the problem only to get the same over charge again. Upon calling corporate back they would not allow me to speak to the same rep that knew my situation. So, I decided to take my Wi-Fi equipment in and cancel in store, still getting charged mind you... twice in one month... I have proof... I have receipt for return and cancelation. Also, Still getting charged since my august cancelation date 8/15/2023. Now going to collection for nonpayment...

Today is 10/19/23 and i tried three times to talk to a person who could spell our last name and help me try to change my service to internet only. I am NOT happy with the results. Impossible to get someone to help with this issue. I am a senior citizen and need to speak to someone who can speak clear English.

Thank you and any help would be greatly apricated.

I tried 3 times to get home security sales. The phone system is an impossible maze.
When I finally got a rep after calling corporate, she could not understand me.
He call center, is very loud..
Was on the phone 20 min. Did not know info about home security. Kept saying hold the line.
Did not give correct information.
I called corperate and filed a compliant.
The reps are untrained and don't know the product. They make uproots, thinking you will egress with it.
Xfinity has higher and high prices, ad less service. How can you offer security., with out sales reps?
Just rude reps don't understand what you say

Good morning - I am totally disgusted with the quality of customer service I received on 10/13/23. I called for service on behalf of my disabled brother who has service under my account who resides in Baltimore, MD; I live in Annapolis. He was without service for 3 days. He tried unsuccessfully to reboot his system for connection but it failed even with customer support so we set up a date and time for a technician to come out but the technician showed up at my home even after I informed on the call with the proper location. Was unable to secure another date for another 3 days which was unacceptable. I asked if there was a technician in the area that could just check his connection... I knew it was just a 5 minute fix but to no avail that no one would assist! We as consumers pay too much for internet let alone have to be our own technicians! I'm requesting that I be compensated for my inconvenience... his service is far worse than mine. I was livid that I had to drive 40 minutes from my home to assist my brother in which one of your technicians could have stopped past his home for this service.

I signed up for new Xfinity gigabyte internet service and am supposed to have free Peacock TV for 2 years. I was on the phone with a rep when I was setting it up. I accidentally entered a 2 instead of a 1 in my email address. When that was done it said it was sending me an email to confirm. Well of course I never got the email. The Rep said he would open a ticket to have this reset so I can re-enter the correct email address. Ticket was opened and I received text confirmation of the open ticket then another saying they were still working on it. I called in today and was told the ticket was closed because it was opened as a rewards ticket. Now I'm told it CANNOT be reset and because I entered the incorrect email address I can no longer get my 2 years of Peacock.

Americans are forced to deal with the Philippines not only with Comcast but with other companies as well. Myself and so many Americans cringe being forced to deal with these people. This is why a small group of companies understand and refuse to have them represent them. My DVR has not been working correctly for weeks yet I have to pay for nothing. You call these people and want to repeat your answer constantly . Make appointments for repair take off work lose money and time no one cares. Always an excuse for every outage which is BS. My 2 neighbors don't have the issue . Then a guy came out for 2 hours which is crazy said everything was okay. When tried to watch the program SAME BS then again forced to deal with these people. Like talking to a rock and then wanting to cancel they say have to call back in the morning. Demanded to talk to a supervisor 5 minutes later a guy got on do not believe a manager I said I wanted to file a formal complaint he kept asking I said since you refuse to file I need a reference # for a call. CLICK called back and told the 5th guy to have USA call he said he would text me I said I DO NOT HAVE A CELL PHONE. He then said he would send me some sort of link. As you expect no email. Now my wife just called me saying they sent her a text she has a cell phone but I'm THE ONE ON THE ACCOUNT IM ONE DEMENDED TO ME [protected]. They have it you can subscribe to channels however another screw-you tactic you cant cancel them or cancel your account.

I signed up for services in August. I added the promotional cell phone device, which was offered to me. I was told 15 dollars a month. When I received the bill, it said 30 something dollars. That is false advertisement. You don't do customers like that. I would never do my customers like that. If the truth can't be told, then don't offer the cell phone service. I really don't appreciate all the extra charges. The representative could've been truthful to me.

Always have trouble with intermittent service. They replaced modem etc a month ago and it worked fine until Monday Sep 25th. Finally got an appointment for today 2-5. Confirmed via chat earlier today and was told I'm still on. Get email after 5:00 that my appointment for Monday 10/9/2023 is set...Really!?

Getting in touch with these folks is near impossible. You can their main IVR and get stuck in endless loops and forced to use their assistant even though it never helps. In the un-likely event you get a live person they dont understand the basics of trouble shooting unless its listed on a script. Same if you use chat or twitter. Its like they worry more about not helping than actually helping.

My Xfinity Wi-Fi TV box stops then comes back on. My Internet speed is 1.2Gig but all I get is 300 Meg max. I used to get at least 525. My computer is an I7 16gig Ram with AX1800 modem capable of 1201MPS. Arris modem is capable of 4GB speed.

Phone (Galaxy S22) drops calls when connected to WI-FI.

This all started after network was upgraded to Xfinity 10 service in our area. Numerous attempts to contact customer service failed. Modem reboots due to BOT signal but nothing changes. Text says due to a system error Xfinity agent is unable to call back. Same useless loop over and over and over.

Additional information case 6360489 I have tryed to responded to a call wasnt clear to understand every thing pieces and bits who calling and reason for call I heard the phone no not the ext. Number ending of ext after 305 not clear. Please contact me again with clear of message not that I not responding I took it as it were zack bfrom complaint serveral months ago wasnt properly addressed I contacted his no left messsage and case no to contact me back. This rease for this email to contact regarging my concerns of idenity theft and unauthorized charge out my account. And removed off acp program thanks. Emails phon calls.

Xfinity/Comcast is the most difficult company to deal with. I guess this is why everyone is leaving them and using other providers. I have tried to speak with a Customer service agent manager to make a formal complaint and CAN'T even get pass the automated recording to talk with someone. The last agent I spoke with Karen #6015506 referred me to the main number of course so she knew that I couldn't get through to anyone.

They don't want to retain customers!

This is why everyone is changing to Netflix and others.

I have been trying since Saturday 9/23/23 to get my equipment sent to me. I talked to a man on Saturday and he said that it would be to me by Monday 9/25/23. It was not here when I came home from work. I called and one hour later I had spoke to Ann in customer resolutions and she said I should have it by the next day according to my notes. I have been told anywhere from 3 to 10 business days! Here it is 9/27/23 and still no equipment! I have been on the phone with three "customer service" agents (none that can speak English hardly) and get this one guy that says my TV doesn't work for this! Who the heck is he? I ask to be transferred to another department and get put back into the hold pattern and yet again, have to start over! So I get this woman named Crystal (that I am still waiting for a manager) that can not either A. Understand English, B. Doesn't listen, or C. thinks she can answer my questions that I have asked at least 12 times to talk to a manager! So now, 1:04:20 minutes later, I'm still on hold! The only good thing is that I have time to write this. This "company" has gotten worse since they first came on the market in the 80's (yes I have dealt that long with comcast/xfinity). I am seriously thinking of looking into another company while I'm waiting for the managers to get out of a "meeting" at 8:30 at night! your ratings in general are very low and there has to be better out there (WOW, AT&T, Dish ect). I would like to hear from a real American speaking person and from Corporate very soon. My next complaint is going to BBB when I'm done here.

I was a customefor a fullr for 22 years with Comcast / Xfinity. I moved out of state on 9/1/2023. I returned all equipment, paid off both phones and all out standing charges that I was informed of.

Two weeks later, I was billed a full month of mobile phone service, including the cost of the phone payment. I called and asked to have my credit card removed from auto pay. I was told I still owed a charge of $ 17 for a partial month of service. I paid that figuring it would be easier just to be down with the whole thing.

I then started calling back daily. Each day I fought with automated service, taking close to an hour, speaking with reps who assured me the problem was rectified. Every time i went back on website, credit card was still listed. I was shuffled between cable and mobile phone departments, now being told I still had service. One rep told me I had service open in Philidelphia I have never lived in Philidelphia.

I am writing this while on hold during my 7th call trying to get this fixed. I just looked at my phone and I have been on phone for 43 minutes and still do not have resolution.

Starting in august 2023 received notice that my equipment need ed to updated and we did... Have had nothing but problems since.. Cant ever reach a real person on a bot and a chat.. For the most part noone on the chats know what they are doing lost more than 6 hours in the past 2 days because they shut off one of my boxes.. And no service to the new equipment again... Had to stay home all day my only day off waiting for a technician for a mess up with comcast.

I have been a customer since 1/2023. All of my payments have been on time, never late. On 8/2023, my service was disconnected for nonpayment. I was informed that I was refunded 4 payments on 8/21/2023. I then looked through my bank statement I saw those 4 payments of $96.60 was indeed refunded back to my account. These payments were taken for my account for 4/2023, 5/2023, 6/2023, and 7/2023. There were funds in my account to cover all payments. Why would someone refund 4 months of payments and cause disruption to my service? I went into the local Xfinity because the phone customer service is a joke. They are not qualified to assist with anything. The young lady in the store spoke to someone in her customer service unit and was told that it was a mistake, but they were legit charges because the funds were reversed for NO reason. They said that they would NOT charge me because it was NOT my fault. On 9/18/2023 my account was overdrawn for the $389 that I was told I didn't have to pay. People have their funds set up accordingly. It is not fair that because of Xfinity's carelessness, I have to be charged an overdraft fee. I need to know WHY the funds were refunded, and who reversed the funds. It is unfair that WE the customers don't get any answers from the company. EVERYONE has a compliant about Xfinity. Can someon please advise as to why my life was disrupted when my payments are autopay?

Michelle Brooks

[protected]

on September 14, 2023 we had an appointment for service with Xfinity for a technician to appear at our home between 8-9am. At 9am we hadn't heard anything, so we contacted the. My internet had gone out 8 times in the morning and since has continued to be intermittent. The online tech said the appointment had been rescheduled for September 15 8-9am however no one contacted us to reschedule. We have been on the phone all morning trying to get this resolved since we can't meet with them tomorrow. We are losing money because I work from home periodically and can't because of the instability of the internet. We spend about $170 a month for unlimited internet usage. We are paying for a product that we can't use.

I purchased through my Xfinity account a Samsung X Flip5 for my birthday on August 7th of this year and have had nothing but problems with it since I received it. While I was speaking with an agent who was leading me step by step in the activation process of the phone the bottom portion of the screen kept flickering off and on. I mentioned this to the agent and when we finished with transfer/activation the bottom of the screen was working but less than 24 hours the screen went black and stayed that way. After speaking with at least 6 agents over a weeks time I finally spoke with someone that understood what I was saying. He sent me another phone and emailed a label to me to send the broken phone back within 20 days...I took the phone to FedEx within a week of receiving the replacement phone...End of situation? Nope. It has gotten worse. The phone that I sent back to Xfinity was sent back to me and I received an email telling me it was damaged. Well, what is going on at Xfinity in the Phillippines that this is happening. I feel like I'm in a nightmare. I received numerous messages by way of texts or emails that my service was going to be interrupted for an outstanding balance of over $1000. I spoke with an agent in the Phillippines who told me that his records showed I had a balance of $45. I paid $50 and two days later I got another disconnect notice for $70 and I paid that. I got another notice of disconnect and spoke with another agent in the Phillippines again this morning, Sept. 12th who told me that he and his supervisor had fixed everything and that there was a lack of communication between offices and that's why this happened and I will have to send the damaged phone back and that FedEx would be contacting me for a pick up time. Well guess what happened while I was on a call with a family member the call dropped. My service has been disconnected and I had to speak with yet another person in the Phillippines who told me that my service would be restored in 2-4 hours. When this mess is finally sorted out, I will be sending the phone that is currently working back to Xfinity and I will use another carrier. Your agents keep reminding me that I'm a Gold customer but the treatment I've been getting makes me feel like a brown customer...get it? I'm very disappointed with Xfinity...especially when there is no one in the US that your customers can speak with without having to push buttons for 10-15 minutes just to get an agent in another country.

Neighbor had a cable buried/we live in a gated community

Obviously the trailer hit our call box and comcast is failing to see that this even happened.

We have call logs showing that the tech didnt gain proper entrance into our community/and was the only one that gained access without permission

We are asking comcast to pay for the damage to our call box

Was 400.00

Thanks

Cant get any help from the local comcast

I have been with Xfinity for 8 years and have an old plan. I would like to watch Max on demand. I have confirmed with multiple Xfinity agents that it is included in my package. I have spent hours on the phone with Xifinity troubleshooting, speaking to different level agents and I still can not access Max on demand. After a week of phone calls the Xfinity agent called Max (while I was on the phone) and it seems that Max can not find account information. It was suggested by Max that I cancel the subscription and restart it. However, I do not have a subscription because of the old plan that is no longer offered and if I cancel I would have to change everything and it would cost more. It seems to me that there is a problem between Xfinity and Max with my account. I know I am not the only one because one of the agents said she had the same problem with another customer. There has to be a way for Xfinity to fix this problem because I am sure I am not the only long time customer with this plan. It’s been three weeks and I haven’t heard back from Xfinity or Max.