Menu
DStv Customer Service Phone, Email, Contacts

DStv
reviews and complaints

DStv's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.dstv.com
www.dstv.com

Learn how the rating is calculated

1.1 14 Reviews 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DStv reviews 14

ComplaintsBoard
M
1:37 pm EDT
Verified customer This review was posted by a verified customer. Learn more

DStv DStv Review: Not Worth the Money for Kenyan Viewers

DStv is not a good choice for me as a Kenyan. I feel like I am wasting my money on channels that I don't even understand. It's like I am being punished by Nigerian channels. I only watch half of the channels that are included in my package. It's a complete waste of money.

If you are looking for a better service provider, I suggest you look elsewhere. DStv is not worth the money.

Read full review of DStv
Hide full review
ComplaintsBoard
A
1:06 pm EDT
Verified customer This review was posted by a verified customer. Learn more

DStv Outdated Pricing and Missing Channels: My Experience with DStv

Been with DStv since '08. Lots of other options now, but Multichoice still charging too much. They need to get with the times and lower their prices. It's been over 2 years and they still haven't done anything. I really miss watching History Channel and CI.

Read full review of DStv
Hide full review
ComplaintsBoard
S
11:11 am EDT
Verified customer This review was posted by a verified customer. Learn more

DStv DStv Review: Great Customer Service, Terrible Website

I gotta say, I've been using DStv for a while now and while the Holiday Home system is pretty decent, the website is a total mess. It's not user-friendly at all and it's always glitching out. Honestly, it's better to just call in and talk to the customer service reps. They're always super helpful and friendly. The website is just a big ol' YUK if you ask me. I mean, did the person who designed it even think about the user experience? It's like they just up and left for Australia and forgot about us poor folks trying to navigate their terrible website. But hey, at least the people on the phone are good. They make up for the website's shortcomings.

Read full review of DStv
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

DStv Pathetic Customer Service: My Displeasure with DStv

DStv is a company that I recently had the displeasure of dealing with. I must say, they are quite possibly the worst company I have ever dealt with, even worse than Telkom. My experience with them was nothing short of pathetic. I spent a whopping 2 hours on the phone with them just to activate a new decoder, and even after all that time, they still couldn't get it done. It was truly frustrating.

The person on the phone was completely incompetent, unskilled, and untrained. He couldn't seem to figure out how to activate the decoder, and he kept making me hold on the line for long periods of time. At one point, he even told me to hold on because his PC was too slow, and then he never came back to me. It was a complete waste of my time.

Thankfully, I have other options like streaming services. I don't have to rely on DStv for my entertainment needs. I would not recommend this company to anyone. They are simply not worth the hassle.

Read full review of DStv
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

DStv DStv Programming Review: Incomplete Seasons, Incorrect Order, and Abrupt Endings - Frustrating for Viewers

DStv is a television service that has some issues with their programming. One of the biggest problems is that they don't show full seasons of some shows, like Project Runway S19, which stopped at episode 9. Additionally, the episodes are not always in the correct order, which can be confusing. Another issue is that programs are often advertised but then cancelled without any notification, which can be frustrating. Sometimes shows end abruptly, leaving viewers wondering if they were cut short.

The execution of programs as reflected in the guide is unsatisfactory and very frustrating. It leaves me wondering if someone is asleep on the job. I hope that DStv can improve their programming so that viewers can enjoy their favorite shows without any interruptions or confusion.

I would like to see the rest of RHOSLC, S2, including Reunion part 2, and the rest of Project Runway season. These are just a few examples of shows that I would like to see in their entirety. Overall, DStv has some work to do to improve their programming, but I hope that they can make the necessary changes to provide a better viewing experience for their customers.

Read full review of DStv
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

DStv DStv Disappoints: Unfair Disconnection and Extra Charges

So, I've been using DStv for a while now and I gotta say, I'm pretty disappointed with their service. I set up a debit order for my monthly subscription and my bank notified me that the payment went through on the agreed date. But then, to my surprise, I got a message from DStv saying that I hadn't paid for May. What the heck? I pay this service every month without fail, even though I don't always watch all the channels I'm paying for. And now, on the 15th of the month, they've gone and disconnected my services. How am I supposed to come up with the money to reconnect now? It's not like I can just conjure it out of thin air. And to make matters worse, they're charging me an extra R50 just to reconnect. That's not fair at all. I mean, why should I have to pay extra just because they messed up? It's not like I'm getting any extra value out of it. Honestly, I'm pretty fed up with DStv at this point. I might have to start looking for a new service provider if they can't get their act together.

Read full review of DStv
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

DStv Unreliable DSTV: Payment Issues and Broken Promises

I got a message that was really scary on the 5th of April even though I already paid my bill through the monthly debit order that DSTV processes for me. I even talked to them about it and they said sorry three times, even the manager called me on the 11th to say sorry. But even though he said he would send an email to confirm everything, I haven't gotten anything yet. If the manager can't keep his word, how can I trust DSTV? It's really not okay! It seems like they don't even want my business anymore.

Read full review of DStv
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

DStv DSTV Streaming Review: Frustrating Experience, Unreliable Service, and No Refund Policy

I had a really frustrating experience with DSTV Streaming. I bought a package to watch the Qatar World Cup, but three out of five times I opened the streaming, both the website and the app were down for the whole duration of the first period! The one thing that I bought the subscription for was not there! I then gave up on DSTV and watched football elsewhere.

Also, when I tried to cancel the subscription at least two times in the next two months, the website was either down or buggy and would say that I need to wait and try again later.

When I finally managed to reach out to the help center (admittedly, two months later - because I didn't have time to deal with that before), I got help with canceling my subscription. However, I was refused a refund because "there was no record in the system that I wasn't using the service" when I literally used it only a few times in December and opened it twice or three times in January and February only to try to cancel it.

Overall, it's a complete waste of both money and, most importantly, time. I mean, come on, I paid for a service and it wasn't even available when I needed it the most! And then, when I tried to cancel it, the website was down or buggy, and I had to wait and try again later. It's just ridiculous!

I really don't recommend DSTV Streaming to anyone. It's just not worth the hassle. There are other options out there that are much better and more reliable. Save yourself the trouble and go with something else. Trust me, you'll thank me later.

Read full review of DStv
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

DStv Disappointing Service and Overcharges: My Experience with DSTV

I've been having some trouble with DSTV lately. I've talked to a few different people about it, but it seems like no one is really willing to help me out. I've been having some issues with my holiday home account, and there have been some incorrect charges on there that I just can't seem to get fixed. Some of them have been taken care of, but there are still some that haven't been resolved yet.

One of the biggest problems I've been having is with overlapping dates. I keep getting charged twice for the same thing, and it's really starting to add up. There have also been some issues with decoders that haven't worked in years, but are still being charged for. I don't know how they can get away with this kind of thing - it seems like it must be some kind of fraud.

I used to have my account set up on a debit order system, but I had to cancel it because of all the overcharges. I just can't afford to keep paying for things that I'm not actually getting. Unfortunately, because I haven't been able to pay my bill, my service has been suspended. This is really embarrassing for me, because I have guests staying in my guest house who were expecting to have DSTV.

Honestly, I'm pretty disappointed with the service I've been getting from DSTV. It seems like they're not really interested in helping me out, and they're not willing to take responsibility for their mistakes. I've been a customer for over 20 years, and I've had issues in the past that haven't been resolved either. I'm just tired of fighting with them all the time.

In the end, I decided that it was easier to just cancel my account with DSTV. It's a shame, because I used to really enjoy their service, but I just can't deal with all the problems anymore. I think it's better to go without DSTV than to keep dealing with this kind of thing.

Read full review of DStv
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

DStv DStv Review: Overpriced and Limited Selection of Shows

This is a review about DStv, a satellite TV service. In my opinion, this service is quite expensive and not worth the money. The selection of shows is quite limited, with lots of reruns and not many new programs. It seems like the company denies this, but it's possible to watch the same shows over and over again.

I live in South Africa, where DStv has a monopoly on satellite TV. This means that they can do whatever they want, and there's no competition to keep them in check. I hope that broadband TV becomes more popular soon, so that companies like DStv will go out of business.

The CEO of DStv is Koos Bekker, who is a very successful businessman. However, I don't think that he's very clever when it comes to running a TV service. DStv is just not very good. The only good thing about it is the news channels, like BBC, CNN, and Sky. The news on South Africa's SABC channel is very biased, so it's nice to have other options.

If you're into sports, then DStv might be okay for you. They have a lot of live sports events, but they don't offer any bundle packages. You have to subscribe to all 80 channels, or not at all.

Overall, I think that DStv is crap. It's not worth the money, and there are better options out there.

Read full review of DStv
Hide full review

DStv complaints 4

ComplaintsBoard
A
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DStv DStv Review: Terrible Service, Channels Cut Off, and Scamming Customers

They keep cutting off my channels and I have to call them every time to sort it out. It's a waste of my time and money. I wouldn't recommend DStv to anyone.

I recently signed up for DStv and I have to say, I'm not impressed. The service is just terrible. I paid my subscription on time, but they keep telling me that I didn't pay. It's like they're trying to scam me or something. And every time they cut off my channels, I have to call them to sort it out. It's such a hassle and it's costing me a lot of money.

I don't know what's going on with this company, but it seems like they're just out to get me. It's like they're gangstalking me or something. I wouldn't be surprised if they were doing this to other customers too. It's just not right.

Overall, I would not recommend DStv to anyone. Their service is terrible and they seem to be more interested in scamming their customers than providing a good service. If you're looking for a reliable TV provider, look elsewhere.

Read full review of DStv
Hide full review
ComplaintsBoard
O
12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DStv DSTV's Unannounced Package Changes: A Customer's Frustration

DSTV messed up my package without even telling me. Like, what the heck man? Now I gotta pay more just to get back to Premium. This is so not cool. They can't just change my contract without asking me first. It's like they don't even care about their customers. So frustrating.

Read full review of DStv
Hide full review
ComplaintsBoard
A
12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DStv Unreliable and Overcharging: My Experience with DSTV

DSTV is a company that I have had some issues with. I paid them for a whole year, but they claimed that they did not receive the money. I even sent them bank receipts, but they still did not believe me. This was very frustrating for me.

Another issue that I have had with DSTV is that they overcharge me. I have noticed that my bills are much higher than they should be. Additionally, they have disconnected my service multiple times without warning. This is very inconvenient, especially when I am in the middle of watching my favorite show.

Overall, I would not recommend DSTV to anyone. They are not reliable and their customer service is not helpful. It is better to find another company that will provide better service.

Read full review of DStv
Hide full review

Is DStv legit?

Our conclusion: After a detailed review, ComplaintsBoard finds DStv to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, DStv is known for their high standards and safety. If you're thinking about dealing with DStv, it's wise to check how they handle complaints.

DStv earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

The age of DStv's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dstv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dstv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

DStv's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

DStv as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for DStv have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up DStv and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We found that the technical contact email address listed for DStv appears to be invalid or not in use. This could be a red flag and may indicate that the website is not being properly maintained or monitored. It is important to ensure that contact information listed on a website is accurate and up-to-date
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

DStv DStv's Website: A Frustrating Maze of Errors and Slow Navigation

Yo, so I gotta say, DStv's website ain't all that great. Sometimes it's all good, but other times it's like the site is having a freakin' seizure or something. And don't even get me started on how long it takes to find what you're looking for. Like, seriously, it's like trying to navigate a maze or something. And if you're trying to clear an error code, forget about it. That function is straight up broken.

Honestly, I don't think I'll be using this site again anytime soon unless they make some major improvements. It's just too boring and frustrating to deal with. Like, come on DStv, step up your game!

Read full review of DStv
Hide full review

About DStv

Screenshot DStv
DStv is a popular digital satellite television service provider that offers a wide range of entertainment options to its subscribers. The company is owned by MultiChoice, a South African-based media company that operates in several African countries. DStv has been in operation for over two decades and has established itself as a leading provider of premium television content in Africa.

DStv offers a variety of packages that cater to different needs and budgets. These packages range from the basic package, which offers a limited number of channels, to the premium package, which offers over 150 channels. The company also offers add-on packages that allow subscribers to customize their viewing experience by adding channels that are not included in their base package.

One of the key features of DStv is its extensive range of channels. The company offers channels that cater to different interests, including sports, movies, news, music, and lifestyle. DStv also offers channels that are dedicated to children's programming, making it a great option for families with young children.

Another feature that sets DStv apart from other television service providers is its high-quality programming. The company offers a mix of local and international content, including popular TV shows, movies, and sports events. DStv also produces its own content, including original series and documentaries, which are exclusive to its subscribers.

DStv is also known for its innovative technology. The company offers a range of devices that allow subscribers to access its content, including satellite decoders, smart TVs, and mobile devices. DStv also offers a streaming service, DStv Now, which allows subscribers to watch their favorite shows and movies on their mobile devices or computers.

Overall, DStv is a reliable and popular television service provider that offers a wide range of entertainment options to its subscribers. With its extensive range of channels, high-quality programming, and innovative technology, DStv is a great option for anyone looking for premium television content in Africa.

Overview of DStv complaint handling

DStv reviews first appeared on Complaints Board on Jun 9, 2023. The latest review DStv Review: Not Worth the Money for Kenyan Viewers was posted on Jun 15, 2023. DStv has an average consumer rating of 1 stars from 14 reviews. DStv has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DStv contacts

  2. DStv phone numbers
    +1 (060) 060-3788
    +1 (060) 060-3788
    Click up if you have successfully reached DStv by calling +1 (060) 060-3788 phone number 0 0 users reported that they have successfully reached DStv by calling +1 (060) 060-3788 phone number Click down if you have UNsuccessfully reached DStv by calling +1 (060) 060-3788 phone number 0 0 users reported that they have UNsuccessfully reached DStv by calling +1 (060) 060-3788 phone number
  3. DStv social media
DStv Category
DStv is related to the Satellite and Cable TV category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.