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Comcast / Xfinity review: My cell phone service

William Weathersbee of Philadelphia, US

Jun 15, 2024 12:54 pm EDT

Verified customer

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My name is William weathersbee. I reside at 2005 Ellsworth st. Philadelphia Pa. 19146 and my cell number is [protected]. I have cellular service through Xfinity. Ive been having problems with getting and receiving texts and making and receiving calls for the pass 2 and half months. Ive made several of calls to them to see if they could fix the problem and i even stopped in there store. They changed the sim card twice saying that will solve the problem but it didnt. I am a very sick person and i need my phone to work, I pay my bill before time every month. All they do is give me the run a rounds. My phone was working perfect until 2 1/2 months ago when my phone got payed off. I talked to a customer service representative yesterday and they tried to tell me to buy another phone. Im not buying another phone because there is nothing wrong with my phone. They got me the same way the last time i finished paying for my last phone.

Im paying for service that im not getting. They said they was going to credit my account but they didnt. Please help me get this problem fixed.

Thank you

William Weathersbee

Desired outcome: I want my phone fixed or a free replacement phone free.

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Comcast / Xfinity phone numbers

+1 (800) 934-6489

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+1 (877) 231-8749

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+1 (800) 741-4141

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Ethernet - Customer Support & Care

+1 (866) 429-2321

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+1 (877) 761-7401

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+1 (877) 543-3961

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PRI Trunks - Customer Support

+1 (877) 229-5999

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+1 (855) 867-5010

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Upware Marketplace - Questions & Ordering

+1 (866) 950-3789

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Comcast / Xfinity emails

comcast_privacy@comcast.com

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Comcast / Xfinity address

1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States

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