Comcast / Xfinity review: Corporate logic

I requested service for my home. My community is HOA and the service is included in my fees. The phone agent said it would be a $100 fee to have a tech come out to install because he would need to “undo what AT&T did when they added service”. She also said, she could just send out a modem but couldn’t guarantee it would work without a tech coming by anyways. The tech arrives, I show him the AT&T stuff he “is here to undo”, you know that $100 fee I am paying for, to which he says, “oh no, I can’t touch anything AT&T has done, I just need to plug this modem into the wall, OF WHICH I COULD HAVE DONE MYSELF. What a scam. They scammed me not out of a $100 but as I made numerous attempts to have this charge reversed, every agent promising it was taken care of, the bill remained and collected additional fees to total $117 before I had to pay it to keep the service from being disconnected. The tech was here for 10 mins, 5 of which was to have me make my account and log in. They never touched the AT&T router, no wires, no tools, a simple plug & play.

I brought my case to BBB, Xfinity still refused to make this right stating “the tech still would have needed to come out to install proper lines for service for cable”. I explained how incorrect that was, I have always had cable service here, as the owner has it in his name. So the upgraded wires/lines to the home were already in place. Again as I said, there was no need for a tech to come here. The corporate office I spoke with didn’t care to reason or be logical as to the misrepresentation the original phone agent set in motion, stating they don’t have records of that call. Such a poor performance by Xfinity. I won’t live in this location forever. I won’t be renting forever. When I have a choice in the future as to whom to call for service, it won’t be Xfinity/Comcast.

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