Comcast / Xfinity
Reviews and Complaints

Do not bundle with this company. I made that mistke, believing what I had been told about the $99.99 bundle package. From April 15, 2012 to une 11. 2012 my bill is $600.00. My first bill was over $300.00. No one can tell me why other than to say it was prorated. As a senior citizen on a limited income, it is imparative there be no hidden charges. Needless to say I returned to Centurylink where there are no hidden charges. What am I doing asbout this? Well, the FCC, the Better Business Bureau, an attorney and word of mouth is quite effective as well. I will never do business with Comcast again.

They have to check their vans... I am sure there are a ton, but someone at the company knows about damaged vans.

If you ever had any chance of winning me back as a customer, yesterday pretty much killed it.

There was a massive snowstorm here in late October that knocked down trees and ripped utility lines from poles and homes. I was already a former Comcast customer by then, but your cable was still attached to my house. A piece of it still is. When my power returned, I contacted Comcast via the Web requesting that you either remove or repair your line and included full contact data.

The response? It should have been "we'll schedule a technician to come take care of it". Instead, I was told to either visit my local office or call the 800 number. The wire, or at least a piece of it, has now been coiled on the pole by my house for over a month.

I visited the local office on a Wednesday afternoon only to find a horrendous wait time. I finally asked one of the overworked, and understaffed, customer service reps for the 800 number and burned some cell phone minutes. A technician is finally scheduled to come to my house. Had your service been on a par with the repair technician I spoke to yesterday I would still be a Comcast customer.

What do I want you to do? For the sake of the customers you still have, get some useable customer service. Start taking repair/service requests via internet instead of just overworked stores or annoying 800 numbers. I am now paying more for a FIOS connection, which I can ill afford, but it's worth it to be rid of you. Second, remove the wire, as promised. A reply would be nice, but I'm not expecting much. Comcast doesn't deliver much.

These people owe me a refund for unnecessary charges.
They said I paid for abook that I didn't recieve. So I want every refund that they charge me. Including the bank charges of every $35 that my account was overdrawn. My confirmation number is 080309-[protected] and I want my membership withdrawal.

Thank you,

Ms Theresa D. Davis

When the web page loads you start looking at the headlines then the whole #@$#@! page shifts down jerkiing you eyballs out of their sockest so that Comcast can tell you they are going to change their page.

I also signed up for Comcast Internet and Cable. It has been six months and it is still not working right. I was told I needed a new modem, which I purchase. Then they said it was my router and I got a new one. Then it was the speed (the speed was the same as my DSL and I had never had issues with that) and I upgraded. I have had at least 7 tech appointments and today, after waiting around for several hours, I was told that the automatic dialer had called and left a message and since I didn't get the call, the tech skipped me. I called them thirty minutes into the window to ask when they might be by since I had told them when I set it up that I needed to leave right afterward. They said they couldn't call anyone, it's a big secret. Evidently, according to them, the automated call went out a few minutes later. I have been glued to the phone for almost four hours. There are no missed calls or messages on my phone, either the main recorder or the backup. They confirmed the appointment two times. And they still didn't get it right. I am a single mom, kid in college, and work for myself so when I stuck here waiting for Comcast, I am not making any money. I live in a rural area with no other affordable options or I would be out of here even though I have so much invested in all their upgraded equipment I had to buy. We're powerless and they know it.

COMCAST BILLED ME FOR AN "UNRETURNED EQUIPMENT'--SUPPOSEDLY UNRETURNED

Billed for an equipment that supposedly was not returned. In fact, it was not only returned, but picked-up by a Comcast technician.I kept calling and telling Comcast that I had returned it but still, my bill was sent to a collection agency, who obviously ignored the proof that I sent them about the return of the equipment. In the end, I payed so I the debt collector would stop calling and sending me letters of collection. I needed to move on with my life. I also didn't want my credit score ruined.

Bottom line is, I got cheated of $150 by Comcast. This is just totally wrong! There is no justification for this.

I absolutely hate the AOL Internet Service. It is slow and difficult to maneuver through. Comast, you are ruining a good thing. The same holds true with the "Blue Zone" or "Comcast Zone." You are going to lose a lot of customers if you don't go back to the way you used to do business.

I signed up for the triple play and was told I will get $250 gift card reward. I waited three months according to the application form which direct you to select fastest $150, or $200. Or $250. I checked $250 box and mailed it with the first month bill as directed. I called and also went to the office which after an hour of research the front office told me I should have signed up for the HD Preferred and not just HD Starter package. Does any one else see this clause on the advertisement. I signed up in April 2011. FTC should make such a non disclosure illegal or the fine print should be more transparent.

I've have avoided Comcast for years and got roped in with an introductory offer. The service is fine but I recieved a late fee for $7.99 on a $26.99 bill. They don't disclose late fee information and claim it's a standard fee. Isn't around 30% late fee a illegal fee? A standard fee? according to who? I see Comcast just settled a class action law suit in Oregan for ripping their customers off for millions to unlawful late fees. I'd like to add my name to a class action lawsuit in Washington if I could. Their service is good but their customer service sucks and business tactics suck even more. For the same money I'll go with someone else.

According to Clark Howard, cable companies are repeatedly ranked in the bottom percentage of customer service scores out of any other industry in the United States.

Further, Comcast is regularly ranked second to last, only one above Time Warner Cable when it comes to providing customer service and having happy customers.

A special rate for Internet service is offered through broadbandoffers.com. The deal is stated as $19.95 per month for 6 months with no contract and service can be cancelled anytime without penalty. They also advertise a free modem, but you must buy the modem and then mail in rebate forms to receive reimbursement minus shipping cost. The online application takes you through some hoops and indicates that service will be activated after the modem is received. I received the modem and then called the phone number that was provided, which connected to Comcast customer service. They had no record of the order and do not offer any deals such as what was stated. After an 1-1/2 hours of the runaround, I was finally told that broadbandoffers.com is a third-party service and I would have to go through them for activation. I went back to the beginning, which was an advertisement at comcastoffers.com, which links to broadbandoffers.com. I could not find any phone numbers. There was an online contact form and I submitted a request for activation. An email response the next day indicated that broadbandoffers.com does NOT handle service activation. They referred me back to Comcast customer service. The box that the modem came in clearly says "Comcast Corp" at the top of the shipping label and directly underneath this it says "broadbandoffers.com". I finally realized that the whole thing is an elaborate bait and switch scam, which appears to be operated by Comcast. I sincerely doubt that I was the first customer to call Comcast and attempt to activate service based on the broadbandoffers.com offering, but the operators played dumb and led me around and around as if to wear me down so that I would get tired and give up. The catch is that once you have payed for the modem and received it, you are not likely to return it at your expense, wait for a refund, and also forfeit the original shipping cost. Broadbandoffers.com cannot activate the service for the stated price and Comcast bumps you into a higher price plan (with a contract?). At that point I decided that I will NEVER DO BUSINESS WITH COMCAST AGAIN!

I called up for one of their deals on a tv advertisement and was told that the deal did not exist even though I had just watched it five minutes before. I signed up for the service anyway at a higher charge. When the ad came on again an hour later, I called up again and they said they would fix it. Several weeks and many phone calls later, it was fixed, but...

I had to pay $175 to have them come out and hook it up (even though I insisted that I could do it myself) plus the $5 router rental that was not listed in the ad but they insisted I had to pay for. I came in and found that the representative had gotten on my computer, hooked it up online to the wall (not the wireless I was paying for the service and installation on), gone on facebook (yeah, I pulled up his facebook account because the ### left it open) and then just left without finishing the job. Several phone calls later I hooked it up myself. I demanded that they credit the $175 but they refused. It gets worse...

I got two bills within the first month. I called up and stated that I would not pay a month and a half in advance and I would pay the one bill on the next month's due date (September's due on October 15). I continued doing this until this month when I noticed that my amount due and amount owed didn't match and that there was an "unbilled" amount of $7.95 listed on my bill with a misc of $8.34. I called and asked what was going on and was told I'd been getting late fees every month for not paying on time and in full. I went round and round with two reps and one supervisor about how I was told this was acceptable that I pay the monthly amount by the next month's due date instead of an additional month in advance and that it shouldn't say "unbilled" if it's being billed. I was called crazy and told it wasn't showing up on the bill that I was looking right at during the entire conversation. I was told by the supervisor that "representatives cannot make the type of arrangements to allow you to avoid late fees". So the supervisor herself admitted that they cannot stand behind the promises of comcast's "customer service". I cancelled. They don't care. They said they're going to take my $31.26 in late fees and put it in collections and then on my credit. I said I and my family will never be customers again. They still didn't care. I told them I'm never going to use their shady company again and I mean it.

Their customer service is a joke. I asked to speak with a manager and was told I couldn't. The fact that they are all foreign and hardly speak English isn't helping matters any. There's a lack of communication not just because of the language barrier and culture barrier (I'm pretty sure they hate me for being an American), but also because they have obviously been taught that the customer is wrong or lying and to do everything they can to screw the customer over more. I've worked in call centers before and would've been fired on the spot had I spoken to any customers (even the irate ones) like they spoke to me...and I was calm the entire time just trying to get them to understand what I was saying (because you usually catch more flies with honey).

I'm calling corporate on Monday. The number online is listed as [protected]. Hopefully they speak English and are able to at least listen to me when I explain that I paid the full balance prior to the due date each month and therefore shouldn't be charged a late fee for arranging in advance not to pay more than one month ahead.

This company is filled with scammers. Just google "comcast scam" and see all the other people who complained about similar things!

"Frustrated" logged his/her complaint over a year ago (2009). First, I am not a Comcast customer. I have been trying to have Comcast correct their records/mailing list(s) concerning an erroneous addressee and possible identity theft. The frontline of what is termed "customer service" tows the corporate line well. During two seraparte telephone contacts, I was informed in monotone that corporate policy precludes sharing or revealing any customer information. I am pleased to know that, at least in theory, such policy is in place and adhered to. However, in my case, I provided Comcast's representatives with the name in question and the address wrongly attached to the address. All I needed was for them to direct me in how to correct their erroe. Instead of the representatives transferring me to a department or providing a corporate policy/approach to addressing the specific issue, they tried to sell me a package. Wouldn't common sense dictate that I be transferred to a supervisor who, theoretically, would be able to respond to the issue about which I was providing notification? Subsequent to my telephone contacts with Comcast reps, I sent an email to the general electronic contact address. To date I have not received a response to my inquiry/notification. I have absolutely no confidence in an entity or its agents when the simplest of matters has no procedural redress. Until Comcast tightens it's approach to customer service, including prospective customers, and makes customer service an "out loud" priority as opposed to a merely whispered suggestion, I will not consider becoming a customer and I will share my experience in all appropriate venues.
Truth and Justice

I'm in miami, fl the comcast service is SUCKSSSS.It's sad i have been without T.V for 2 day and i have a child of 3 years old that is sick just because THECNICAL PROBLEM.I WILL CONTINUE THIS MESSAGE JUST TO OPEN OTHER PEOPLE AND WARNING THEM TO USE THIS SERVICE that is a NIGHTMARE call them [protected] comcast

When I signed up for this package I was told that I got channels that I have never been able to access. When I call the CSR tells me yes I should have the channels and calls out a service guy. Then the service guy gets here and sais no they do not have those channels for my tier, and handed me another paper different from the one the CSR sent me. How can they say they offer more channels with a package then local say that it is not part of the tier? That is False Advertising. It would be like buying a car with a V8 then finding out its a 4 banger. I recorded my last call with the CSR saying I should get the channels. So maybe I can get somewhere with the next service guy coming in 2 days.

i received a new channel lineup guide from comcast in the mail, i called about the new channels listed under my plan and the customer svc rep told me that is not true and that i will continu to receive the channels i am currently receiving.

Comcast told me that I should have read the disclaimer on the bottom of the ad. I would like to know if anyone can read that? They are liars, cheats and will advertise false statements to trick customers into signing their contracts.

Although to order on the ad it says to call 1-800-Comcast but they told me that they don't give rebates. The third party advertisers do that. Well, actually they don't . It's a trick. Anyone fooled by Comcast false advertising please file a complaint with the Attorney General of your state.

I HATE those people with a PASSION!
They are all foul (over-priced) demons straight from the pits of hell.

Digital Landing Complaints - Never Received Rebate

If you have not received your rebate. Please do not hesitate to contact us at www.activationcenter.com . There you can submit your concern and we will contact you in 1 business day. You may also contact us via e-mail at CSR@DigitalLanding.com. We look forward toward resolving your concern.

Sincerely,
Customer Service
Digital Landing

I am also a victim of this scam. Every time I call, I get a new person who takes my conf# and says "We'll send your gift card out, you should get an email soon."
No email. no gift card.
I've filed a complaint with my attorney generals office.
I've filed a complaint with Comcast.
& I filed a complaint with Amazon (who wants to be associated w/ scam artists?)

Comcast still uses this company to sell their services, and since they also directly benefit from this scam I included them in my report to the AG's office. Please send a complaint to your AG if you've been a victim of this scam!

i signed up for the comcast triole play at Walmart mainly because I was handed a walmart gift card and was promised a $200 rebate. Now I can't my rebate because I don't have the employee verification #. I'M PISSED!

I've signed up for Comcast double play for internet & cable service with a rebate of $200 on August 31, 2009. However, when I called comcast in October for furthar information about my rebate, the repersenative told me I had to use Comcast for at least 90 days. Since December would be my 90th days, the rebate paperworks should be sent home with my bill. I waited, yet I never received my rebate paperwork. So once again i called Comcast & the representative told me she would ask her manager to call me back for further information. I never got a call back so I decided to call comcast again, they transfered me to the rebate line & I was told my rebate has expired 60 days after I signed up for Comcast. I never got any emails about my rebate, & was informed the wrong information about my rebate. Is there anyone who could help me resolve my issue?

Thank you for your patience with us. We have sent your gift card in August of 2009. Please let us know that you recevied it.

Acceller Team

I also submitted a rebate for the $200 gift card and still have not seen anything and it has been 20 weeks now.

I have both a Comcast unit on one side of my yard and an AT&T box on the other. The last two days Comcast added an in ground hole , bigger than the obnoxious box with a concrete cover. I was going to put a concrete pad in the spot that they put their “stuff” to park my travel trailer on. What are my rights? Don’t they have to pay me rent?

Bye Comcast, I am going to use my Starlink.

I know this is a very old POST but I just had to respond about what I actually done with an AT&T green colored vertical box that was on my side of the fence and I don't have AT&T. I just lifted the cover off, disconnected every single little wire that was connected, pulled up the cable to where every single little wire was in and pulled it up from the grass and "relocated" it under the fence to the back neighbor that actually used AT&T Uverse TV (or whatever it's called) - pulled up the steak that holds the green box up and also "relocated" it to the rear neighbors. I guess, since I did most of the labor, the box was never seen again. Just a Note: If I DID have AT&T Uverse TV (or whatever) I would NOT have "relocated it". ( I don't like making phone calls to be told that it will be relocated when I know that it really won't be).

As with the Comcast Box, if in the same situation, and I did NOT have Comcast services, I definitely would re-locate that box as well ;)

Sunday morning January 10, 2010 Meet the Press was so garbeled it was unwatchable but when the CBS Football show started it cleared up right away! If enough people complain maybe we can at least get CBS advertisers pull the plug!

Last night the police was about to arrested me and my husband because I didn't want the COMCAST guys go into my back yard to fix I don't know what problem. I had been asking COMCAST to remove the ugly box out, they said yes we will but never show up. At the end the police forced me to let them in and because there was some damage to the box they want me to pay $5000 for something I did not do. However, all these chats are giving me very good ideas.

I agree, I just bought a house, the house has a AT&T and Com cast box and THE FPL power box out in my front yard. This is ridiculous! Please somebody have any good advice besides going to a lawyer! I called and called and they always said they will send somebody and even though someone came, took a picture, nothing happen or I have to pay $600+ to get it remove. Please I am really frustrated at this! I don't use AT&T and is not fair for my property to have all these boxes in one place, plus is very close to my driveway and makes it annoying to park.

hey all!
mine landscaper hit a underground phone line and AT&T came with 5 truck to do the repair.
I ended up removing that box because i thought it was feeding only my house.
in how much trouble i am?

@me-me - Dear heart, not good advice. Not only will the homeowner have the annoyance of them traipsing on and off his property as described; he'll likely be saddled with a hefty bill for repairing the silly thing.

Drive your lawn mower into the box..."oops..it was an accident...I didn't notice it there" - They do not have the right to use your property! Would they allow us to use their headquarters to store our old furnitures? Why Are they using your headquarters to store a damn box...I would place a hose on full power into it and leave the water running for a whole night, that will call their attention and remove it!

Comcast customere rvice is very nasty, and not helpful. They don`t care if you don`t have any tv service. I had no tv reception for days, and they prolonged having a seviceman to come to my house, and was told that would have to pay for a service all. I pay for my cable through my homeowners assoc.

Hi,
I stumbled on your problem here while researching a similar thing (removing an ugly cable box from my FRONT yard) but if I were you, in this situation, I'd just plant some really BIG cactuses all around that box and see how fast THEY move it on their own !
Bob

yes they are a terrible company and the cost is way to much i cancelled comcast around june 6 2014 owe about 73.00 i pay them 10.00 a month topay it off i notice money missing i my account i get a copy of my bank statement for the 2 mo. comcast on 8-2-14 took out 102.22 dollars on my debit card i did not owe i dispute the charge with my bank they take about 111.5 weeks i get a letter that says they find no error on the charge other complaint would have to be to comcast the it starts 13 phone calls to SO-CALLED billing 2 faxs bank letter bank bill shows debit of 102.22 comcast says they dont show that charge on my ex- account i tell them i sent my bank statement it was took out i cancelled that debit card because they could do it again twice i was told a manager will call me back a solve this no call back i called again this morning 12-10-14

Comcast is horrible. I recently found out that they have overcharged me for over 2 years. They will only reimburse me for 6m. I have escalated the issue to a supervisor and have had to call 3x with no results. Each time we are promised that a supervisor will call me back but they don't.

HORRIBLE - don't get comcast as a service. Once you get them for internet, it takes a lot of time to start a new email and ensure that everyone has your new account - can be difficult if you have a business. I will be taking those steps and dropping comcast.

Comcast - you are a horrible company!

I was looking to add HD service to my account. Comcast's website shows the products in my area (they ask for your zip to give you quotes). The site says it's $6.50 a month plus a $15 set up fee. When you try to order the service online, you're forced to chat with one of their so called 'customer service agents' who tell you the service costs $8 a month and the setup fee is $20. If you point out that they advertise otherwise, they tell you 'prices are subject to change'. What the hell? This is fraudulent, plan an clear - bait and switch advertising.

Do NOT believe anything a Comcast 'representative' (see above) claims about 'investigating' or 'resolving' your problem. I SPEAK FROM PERSONAL EXPERIENCE. I stupidly tried to "resolve" my problem (nearly the same as yours) when a Comcast representative (Richard Spence) called me following my complaint to the Department of Commerce). He asked me irrelevent questions, & made himself sound 'sympathetic' and left me with a promise to 'work something out to my satisfaction'. He not only never MADE me such a 'resolution', but he used the info I gave him to make false & misleading claims to get my DOC claim against Comcast dismissed (I have since asked & received a reopening of the case based on Mr. Spence's fraudulent & misleading in getting the claim dismissed-including the use of provided misleading info. which had NOTHING TO DO WITH THE CASE.

Don't provide ANY info. to a Comcast 'representative'. They will not HESITATE to lie & defraud you, & use it against you. Tell them you'll only communicate with them through your attorneys. They are the biggest fraudscam artists there are.

I have seen this 'we_can_help' scam on other complaint sites. From what I've read, it's just another Comcast attempt to scam you (I've already seen the result of one complaintant who DID communicate with this e-mail addy, and he was sorry he did). DON'T fall for it.

On behalf of Comcast, I apologize for the misrepresentation on our product's pricing. We would like to investigate this further. Please contact us at the email provided below so that we can obtain more information from you.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

I relocated to Florida after having an account with Comcast for over 20 years. I was required to initiate a new account. The installation was horrible. The technician broke my wall unit and left the cable wire exposed across my front lawn, walkway and driveway. After several hours the technician left my home with the job incomplete. It took more than 5 additional appointments for the installation to be completed and my television, phone and internet services to actually work.

Throughout the process I would receive automated phone recordings to confirm appointments that I had never made. My attempt to contact their customer service offices were very frustrating. Long hold times and representatives who could not accommodate the simplest of requests. Repeated requests to speak with supervisors were met with assurances that they would phone me back when they could "fit me in". This, of course, was nothing more than a string of broken promises that caused further angst.

After the service was finally installed (two months later) I received my first invoice for $678! I had already paid $207 at the time of the first appointment.

This required further calls to the customer service hotline and more frustration when they acknowledged the billing error but told me that they couldn't fix it! They unbundled my service for pricing and were unable to calculate an accurate bill.

I was required to pay to keep the services on with the assurance that they would correct the issue and provide me with the appropriate credit. Finally, 3 months later I received an additional invoice for $480 and phoned to complain. I refused to pay it. A supervisor, once again, acknowledged the error and promised to fix it. This was just days before they turned off my service.

Today I filed a complaint with the Federal Communications Commission, the Better Business Bureau, and have posted here and sent a letter to the editor of the local Sun Sentinal in South Florida. I am sure that I will eventually receive the credit due but would warn any buyer. The service is inadequate and the employees demonstrate the utmost in apathy furthermore I found everyone from the entry level phone rep to the supervisors to be incompetent. Unfortunately, they have a monopoly in Parkland Florida leaving no alternative.

My mother was taken to proctor hospital by the rescue squad may 1, 2017 and to the bel wood nursing home may 17, 2017 to present. I have made several attempts to cancel comcast communications, to no avail, even though there is not a t. V.In the house. I now get a threatening over due account notice. May be that the all caring machine that does the billing was not informed. Please cancel the poor service.

I was transferring my service from Weston Florida to Hollywood Florida I scheduled the appointment online 2 weeks in advance was told I would be able to keep same boxes they would just reprogram. so Friday the 30th I wait between 8-11 and noone shows Up I call and they say the tech left a door tag no door tag. I fight with them they set up an appointment for Halloween between 11-2 at 2pm on the dot the tech arrives we walk through i explain what we need he doesn't have my basic Digital boxes so I have to pick them up at a locations if I want them mind you Im transferring service same amount of boxes etc. then he ask me if I have a drill cause he didn't bring his I of course allow him to borrow my drill. then he ask me if I know where a home depot is cause he doesn't have a drill bit. so we both leave me to get the boxes him to get tools. I am of course giving a problem at comcast center cause they are 2 different accounts until the tech calls boxes in or some bs. anyways i get back to the house the tech is hooking everything up 4.5 hrs pass he has to go up on pole finds the tap in on the pole is broken so he calls his service center which informs him to call the line supervisor darryl which tells him to unhook someone else from tap and hook me in so he can close the call that the neighbor that loses cable will call in and they will eventually send a line team out please remember I wasnt on phone this is just what the tech told me. after that the supervisor calls back and tells him to forget the first idea and just split from the tap in with a splitter. so we then go back inside where my modem and one basic digital box isnt working and he doesnt know why so he tells me monday I can go get these replaced and then hook them up and everything should be working fine. monday i go to center and they wont give me modem a tech needs to come out after fighting 3 days later a tech comes out and gets my cable hooked up. when the first tech left I had a cable wire hanging down below 4 feet in my backyard. everyone I talk to says sorry and they will be calling me back still nothing. so 2 days ago on my flat screen i started to see a greenish purple line scrolling through tv I thought it was my tv going bad so i bought a new one come to find out its the cable maybe its cause a pole team still hasnt come out and my service isnt really working but trying to get some answers is like getting wisdom teeth pulled. and Im getting false bills for the install charging me for 6 outlets when tech only put in 4 but also i didnt get paperwork that day. Thats my comcast customer satisfaction survey

I am having the same type of problem with them, I call and call and call about the phone line going down and I told them that my wife works from home doing hotel reservations and ALL they can say is "I am sorry for your inconvenience"...I pay them $250/month...if my wife has trouble getting paid because she is not on the phone all day do you think Comcast will accept that for an excuse for not being able to pay them? They would shut us down in a heartbeat.
When you call them they cannot even keep their stories straight...I am so fed up with them I really wish there were another alternative because Verizon is just as bad and DSL REALLY! stinks.