Comcast & Credit Protection Associationcomcast did not inform credit protection association that payment is made

H
This review was posted by
a verified customer
Verified customer

I returned my Comcast Cable boxes but still got a bill of $219 from Comcast for not returning. I paid the amount as well of $219, but they never updated Credit Protection Association about the payment. Credit Protection Association reported the amount as unpaid to Credit Reporting Companies/Beareau's. When I call Comcast now, they asked me to contact Credit Protection Association. When I called Credit Protection Association, they asked to wait for 30 days from Comcast to report the account status. This is very frustating given the fact that cable boxes were returned and on top of it, I even paid for the boxes by my credit card to Comcast long back.

Responses

  • Tr
    truth is mine Aug 03, 2016

    so what exactly were you charged for? i could not follow your story.

    0 Votes
  • Valerie Aug 03, 2016

    Comcast
    www.comcast.com

    As an intro rate was about to expire I got a call from Veronica. She told me about the digital package and its intro rate was actually lower than the rate I was at currently. I made a point to ask her "after the intro period what will I be paying" her response was "less than you are paying now" 6 months later I get a bill $40 more than before and $30 more than I was expecting. Comcast customer service wouldn't help. Basically they said I was being charged what their computer said I was suppose to pay and they wouldn't do anything.

    0 Votes
  • Ki
    killcorps2929 Aug 03, 2016

    I called xfinity to get a charge taken off on my bill that I didn't make and all I got was the run around was beyond pissed and told Eric ID number VAA manager I there was an order that I didn't make the order was a tech.charge the charge that I located my My wifi to different room in the house and it didn't happen and said come back was It on your profile and Eric was giving me the run round on how he will not take that charge off and that It's my fault and wanted me to swallow the bill and to me that is not good customer service on telling there customers there a liar and not even investigate on what I ordered I feel unappreciative and made a big mistake on getting xfinity Tv looking for other options for home entertainment

    0 Votes
  • Wi
    William J Fallon Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I'm writing this in the afternoon on Aug 21, 2007.

    THE SITUATION...
    I called Comcast on Aug 13, 2007 (8 days ago) and reported that my Cable TV service was unusable. I have three Comcast cable boxes and have no usable service on any on them. I reported that there is some error-laden signal present on the cable but it's too error-laden to produce intelligible video images and sound. The video is so error-laden that the picture either freezes solid or has so many pixilation’s and split screens and delays that images are not recognizable. The audio is mostly silent with half-second bursts of unrecognizable sounds intermittently popping through the silence . The signal is so bad that the cable box sometimes switches channels by itself -- apparently, it's searching for a signal it can convert to a picture and sound.

    Comcast's Response...
    Comcast's response was "Oh, that's not good. We'll send a service tech out to your home seven days from now." I responded that seven days was outlandish and that they had to respond more quickly than that to a service interruption. Comcast's response was: "That's the earliest we can get there".

    On Friday night-- after four days of no TV service -- I called Comcast again and complained strongly that I wanted my service restored ASAP -- today, not in a week or more. Comcast responded that they would send a service tech out first thing Sunday morning.

    On Sunday morning, a tech arrived and checked things out. He reported that the signal had thousands of errors per second and that the source of the problem was Comcast's cable, not any of the connections to my house or in any of the cable boxes in my house. The tech said he had to place an order with the "lines department" to fix the signal problem. I asked him to expedite that order as Sunday was my sixth day without service. He said he would. I asked if I needed to do anything to follow this up. to make certain it happened. He said "no".

    On Monday morning, I called Comcast service anyway. I wanted to make certain a repair order had been placed and that someone would arrive to restore service. The Comcast rep checked and reported that someone would arrive at the end of the day to fix the problem.

    On Monday afternoon around 4:00pm, I called Comcast service again and asked them to confirm that a service tech from the "lines department" was scheduled to arrive and fix the problem. The Comcast rep assured me that a tech was scheduled to arrive between 7:00pm and 9:00pm and that he was from the "lines department". I asked for the ID of the service tech who would arrive. The Comcast rep said the tech's ID showed on their screen but they were not allowed to provide that information to me.

    On Monday night at 9:15pm, I called Comcast and asked where is the service tech who should have arrived between 7:00 and 9:00pm? (The service tech did not call to say he was delayed or to provide any status.) I got some gobbledygook response from the rep and asked to speak to a supervisor. The supervisor apologized that the service tech did not arrive and apologized that the service tech did not call. The rep said the service tech only completed half of his assignments and that he didn't know why. I asked him to escalate my problem up his management chain and get someone to restore my cable service. The supervisor said someone would call me back shortly (Monday night).

    No one called.

    On Tuesday morning, August 21, 2007, MY EIGHTH DAY WITHOUT SERVICE, I called Comcast service and asked to speak to a supervisor. I reported the situation, the fact that I was in MY EIGHTH DAY WITHOUT SERVICE, and summarized Comcast's failed promises to restore service. The supervisor, John, evidenced no surprise that I was in MY EIGHTH DAY WITHOUT SERVICE. He said that Comcast service repairs normally take between 7 to 10 business days. Let me repeat the supervisor’s statement: “COMCAST SERVICE REPAIRS NORMALLY TAKE BETWEEN 7 TO 10 BUSINESS DAYS”. You sure don’t get that type of information in their advertising, do you? The supervisor then assured me that someone would be sent to restore my service today. I asked what time and was told that they didn't have a time. When I asked why I couldn’t get a time, the rep said I did not have to be at home since the repair did not involve anything inside my house.

    It's now Tuesday at 5:00pm on August 21, 2007, MY EIGHTH DAY WITHOUT SERVICE. I have no confidence that anyone will arrive to restore it.

    AND COMCAST WANTS TO BE MY TELEPHONE SERVICE PROVIDER!?!?

    N O T A C H A N C E!

    I called Comcast service at 5:00pm, went through their various menus and waits, and, when the rep came on the line, I asked to speak to a supervisor. The supervisor came on the line introduced himself as Michael and promptly dropped the call. I found myself talking to a dial tone. Wouldn’t you think the supervisor would attempt to call me back? They’ve got my number. I have to give it to them each time I call so they can call up their records. But no, no call back. I tried calling Comcast service back and, for the last ten minutes, all I can get is a fast busy signal.

    As I said above, it’s MY EIGHTH DAY WITHOUT SERVICE. I still have no cable service and no confidence that anyone will arrive to restore it. The only thing in which I’m confident is that no one in Comcast’s management gives a ____. They’ve done an admirable job of insulating themselves from their customers. Our only answer is to stop giving them our business.

    0 Votes
  • Re
    ReporttotheFCC Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Did you file a complaint with the FCC or the Department of Consumer Affairs in your state? If not, you should. Otherwise, they get away with murder and theft. I'm told that years ago (15 years plus) they were the best. They need to be put out of business and Brian L. Roberts (the CEO) should be homeless! Take the proper steps to bring them to a end.

    1 Votes
  • Ms
    Mskappy Aug 03, 2016

    My DVR went bad. I scheduled an appointment for my day off work for a technician to come out and replace the DVR box. The technician, Alfonso, who took this "job" until he can do what he wants to do, and apparently has not been properly trained by Comcast, took my DVR box and replaced it with a small black "box". I even commented that this is a lot smaller than the previous one. I was told that it would a while to come up and he never tested to see if the DVR was working. It was supposed to connect within 45 minutes. Alfonso said that Comcast c schedules the appointments close together so he has to leave. After more than an hour, we called back customer service and through checking the numbers on the bottom of the equipment, were told by Brandon/Customer Service that this was NOT A DVR but a regular cable box. We requested that the technician come back and bring the proper equipment and was told he cannot. We asked for a supervisor. The person getting on the phone identified himself as a supervisor, Jaime, said there is nothing that can be done other than scheduling another appointment at COMCAST's CONVENIENCE. I advised him that Comcast needs to correct its mistake and send someone back here either today (Saturday, March 15, 2014) or tomorrow, Sunday, the 16th. I was told by Jaime that was not possible. And if I cannot take off work, they can schedule it for next weekend. Bottom line, Comcast sendsin a refugee that hhasn't been trained, screws up the service call, takes the existing DVR, replaces it with a box, and then I should take off work (and lose money and productivity) . I told Jaime that taking off work was not an option - JAIME HUNG UP ON ME.

    We called back and got a Jose, another supposed supervisor, and again could get no relief. I asked to have the DVR delivered to my work and she said no. She then said that if they gave us another box, I would have to take it up with billing and they would charge me for the "replacement" DVR. I couldn't believe what I was hearing. So they basically stole my DVR that I am paying for and then want to bill me for another DVR. I also requested a credit for the time that the DVR is off and Jose said I will have to take that up with billing. I requested the corporate mailing information and they said they were not allowed to give it out.

    In summary, the technician was incompetent and TOOK MY DVR that i am paying for, replaced it with a "cable box" which he called a new smaller DVR b ox, did not test it, and left the job undone. The first supervisor Jaime hung up on me. The second "supervisor" Jose said she can't promise anything AND WANTED TO CHARGE ME FOR ANOTHER DVR BOX and that I could take it up with billing. Basically saying "f*** you" but not using those words. If the so-called supervisors have no abilities to resolve issues, they should be cut from teh payroll as useless.

    What a business model - screw your customers! We need some real competition in the cable industry.

    0 Votes
  • Ku
    kurianmelvin Aug 03, 2016

    The wireless network always drops. The router stops working and then takes forever to come back on. I call the customer service multiple times but they put me on hold. The minimum wait is usually 30 MINUTES to 45 MINUTES. I pay for 50Mbps of internet speed. But, we barely get 10mbps on a good day.

    0 Votes
  • Rb
    RBStaats Aug 03, 2016

    Comcast/Xfinity has a systemic method of lying to it's customers.
    1. They tell you a price (verbally), but don't give you the contract details such as when the deal will end or even that it is a promotional deal.
    2. They don't follow the promotional deal. Example: I was offered the Triple play, phone, blast internet and basic TV for $98.50 plus tax. I was never billed $98.50 plus tax because comcast simply decided that I would pay for something other than what I'd agreed to...my first bill was $242.23...my next two totalled $257.70.


    Their explanation? We don't know what you were offered...
    In other words, they will not provide a 'contract' or 'agreement' in writing and they therefore have the ability to deny that any agreement was reached. If you are very diligent, you might be able to point out that even the promotional price they refer to is not being met, but you are forced to depend on the supposed kindness of the technicians you are talking to at the time. Comcast/Xfinity is under no obligations to meet any contract...because there isn't one.


    Recommendation? You have two choices: Bend over and take it with a smile, or put up an antenna and see what you can get for free.


    BTW, going satellite is not much better. They're all a bunch of liars and there really isn't anything you can do about it...except put up an antenna.


    Me? I think I'll go with the Antenna and continue to pay Comcast for the internet service. I'll loose a few shows, but not too many (HGTV and Game of Thrones, goodby). I'll still get the main broadcast channels, PBS and a couple of others (total of 40 channels, but most of them are...not desirable). I can stream some channels and wait for next season on the others.

    0 Votes
  • Al
    alani Jul 22, 2016

    My complaint is against Comcast Cable and their tactics. I was receiving Cable, Internet, and Phone Service from Comcast. In February I switched my phone and Internet to AT&T. Comcast has continued to bill me at the same rate, and threatened to cut off my Cable if I do not pay their inflated bill. One of the Customer Service reps., literally hung up on me, after stating he would transfer me to someone who could help. Each time I call they repeat what is on their Computer Monitor. I have a letter from AT&T stating when my service was switched. So I am essentially required to pay Comcast for I service I do not receive.

    I have sent a written complaint to the FCC, and also to Comcast. I am contacting their Administrative Offices in Seattle and Lodge another complaint. Comcast has the most rude Customer Service Reps., I have ever had the misfortune to deal with. We need more competition in this field, as their service sucks!!

    0 Votes
  • Mk
    mklmklmkl Jul 22, 2016

    Thank you for this Internet list of complaints. I too was a victim of deceptive practices. I called to quote services. I was asked to speak to installation for a confirmation and other associated fees for the service. I declined the advancing to the installation. I stated I did not want a credit check. The rep asked to call me back for a decision, I did say call in an hour and I would let you know if I wanted to be advanced to the installation department for credit check requirements. I found another service that was wireless and had tv also that I could get via a mobile link. I did not answer the call to confirm. After the hour i was flooded with three calls by Comcast, they were automated cancel the service calls. I did not cancel and called the company to make sure I would not get charged a cancellation fee for service I never ordered. I did not give out my ss# or d.o.b. The rep. said oh cancel with the directions on the phone, nothing will happen, no confirmation of an order that does not exist anyway. I did do the cancel on one of the three calls, it did not transmit, cute right. Soon after a Comcast white van was in the driveway. I did go out and nicely greet the service installer. I stated I did not order the service at this time. He was professional and did leave. Later in the week I got a credit check letter, with a credit score from two Companies acting as third party credit specialists for Comcast. The codes were explicitly that I gave no SS# or D.O.B. The reason is that I did not authorize this so they should not have had those two identification data streams for the highly advanced personal information protocol that this Business uses. This protocol is way to intrusive if you ask me, I am not rocket science, though when it sounds like a credit interrogation vs a standard credit check, I start to have major concerns. I am going to write the Agencies that I know of and let them investigate this third party group that got my information with out my authorization. This information is confidential and should not loosely be used with out consent for marketing and security deposit fishing. I am distrusting of measures of this. I am glad that I did not hook-up with them and have wireless options elsewhere. Again thanks for the 28 pages of concerns. I know I am not alone on this.

    0 Votes
  • Hp
    hpe123 Jul 22, 2016

    does not work

    0 Votes
  • Da
    dawideAOE3 Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    While I was abroad the company called XFINITY Connect contacted my wife and told that one of our computer programs should be immediately installed. She paid them the money and nothing was made. When I came home I wanted to get a refund but I can’t contact this company.

    0 Votes
  • Da
    Dani01 Jul 14, 2016

    I got ComCast in September of 2010 and said I'd hook it myself since the house was already set up for it. I got my stuff in the mail and tried hooking it up and it didn't work. So I called and set up and appointment for a few days later and the tech didn't show in the time frame he was suppose to, so I called back since I had made plans and couldn't wait. When I called they said they were sorry and would set up another apppointment and not charge me. So the tech came the next night and told me that it was the box that they sent me a bad box and that he has had alot of service calls for that issue. He replaced my box and then we had no issues until December 4. We were having our servive switched to a new house. I called and set it up to have it on at the new house on the 4 and when I went to hook up my tvs and cable, I get a message on my tv 'One Moment The Channel Should Be Availible Shorty'. Well I waited 30 min and nothing happend. So I called and got someone in the "wrong" department and they would transfer me to who I needed to speak with but instead I got sent back to the main menu. So then I tried to navigate that and got some guy that I couldn't understand and all he could tell me it could be another 24 hours before I have service but he would transfer me to another department that could try something else and maybe help. Well I got transfered once again. I spoke to a lady named Toni who explained to me that the transfer ticket was still open and I explained to her that my boyfriend had seen a guy out here at 4pm hooking up the wires outside the house. She then told me that none of my box information had be transfered to the new address and that I have to reactivate my boxes. So I gave her all my box information and nothing changed. So she said she had to speak to her supervisor and would call me back shortly. When she called back she aksed if anything had changed and of course it hadn't so she said she would have to speak to her supervisor and would call me back. I told her that they need to send someone out but I am not about to pay for someone to come out when this should have been taken care of earlier today. Well once again she called back and said the only time slot they have for someone to come out tomarrow is between 4 and 7. I told her that if they don't show or can't fix it I am going to cancel my service with them cause I'm fed up. She said I understand I would feel the same way and she will call me Monday to follow up and credit me on my account for a couple of days at my new address since she can't at this time because of the service not showing as active at this address. So I guess I will have to wait and see what happens. But at this point I am a very disatisifed customer and would not recommend them to anyone unless they are happy with the headaches of a very disorganized company thats doesn't know the butt from a hole in the ground. So beware if or when you get ComCast of long waits on hold for customer service and people that don't know how to make functional equipment and people that don't know how to set up service at a house on time.

    0 Votes
  • Ca
    Carroll Higgins Jun 09, 2016

    No one can tell me how I get the rebate coupons for $
    99.95 Hi-speed internet rebate .
    Order Confirmation Number : 6264189

    0 Votes
  • Valerie Jun 07, 2016

    In February 2008, I was sold on the Comcast Triple Play under the guise of a triple rebate totaling $225. I converted my phone, internet and TV from Verizon to Comcast. In April, I completed the required forms and mailed them to the address provided. This is July 14, 2008 and I have yet to receive the rebate. The last time I checked on some web site (no longer can get there) was in June when the response was that they acknowledged receipt of my forms and that they take 4-6 weeks to audit and to process it. WHAT A SCAM !!! What recourse do I have. The IRS has ruled that a rebate is not income but a refund of an overcharge. I want my overcharge remitted to me.

    0 Votes
  • Re
    Reviewer48010 Mar 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    When installing cable for a neighbor's install, the so-called installation technician came on my property without my knowledge and damaged my property. Comcast executive level management should be fired for the incompetent level decisions to outsource call centers to other countries and for the outrageously poor customer service it provides to subscribers. Corporate greed will be the downfall of this company which is a joke. JOKE JOKE JOKE JOKE!!!

    0 Votes
  • Mi
    Mimi Schaeffer Jun 06, 2015

    I only had them for two weeks and immediately went back to my previous provider. I assumed once the new provider picked me back up, I could take the boxes back at my leisure.

    In the meantime, I paid my other provider as if service had never been cut off.

    Well...once I returned the boxes, I received a bill for $363.00 and within days a slew of messages from Credit Protection (boy, is that name an oxymoron). In the meantime, I decided to send copies of my bills from the carrier I've had since forever, showing I was billed and paid for the months that I'm being billed by Comcast. I've also sent a cc to all three credit bureaus as well as the county agency that oversees cable companies. In my case, it's Anne Arundel County Cable Television Administrator in Maryland.

    Let's see what happens.

    0 Votes
  • Th
    thodang Feb 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Comcast sent out a tech to activate my phone service (part of triple play) after I've decided to switch over from verizon landline. I was not home so I asked my sister to be there to let him in. Imagine my disappointment when I came home to find that none of my phone jacks are working. Guy ran a line from my phone hub outdoor, dangling in my garage thru my living room wall via a hole he drilled, and attached to a splitter and wires he left lying on the floor. in my basement and crawspace my stuff are all over the place, my ceiling tiles were all moved and not put back. My original phone lines were cut and left hanging on the walls. It was raining and snowing outside and the guy left my phone box wide open with all the wires exposed. he didnt even reattach my phone wires so now I dont even have service on any of my phone jack other than the one he put in. He told my sister that the phone wires in my house is a mess. Thats rediculous. My house is only 10 years old. The phone was working fine up until last night, all the jacks had dial tones. Comcast need to get this corrected immediately or I will file a complaint with the BBB and the FCC.

    0 Votes
  • Pc
    pcenemy Feb 14, 2013

    Subscribed to 'triple play' for $99 - the company refuses to provide phone service and refuses to credit my bill for the service

    0 Votes
  • Da
    Daniel David Perry Feb 02, 2013

    This is the worst cable service company, that I have ever known, don't get your cable or internet service from them!!

    0 Votes
  • Pe
    Peter McNally Dec 21, 2012
    This comment was posted by
    a verified customer
    Verified customer

    We have had a very dangerous situation for 48 hours now, and can not get Comcast to address it. A Fedex truck hit some low hanging electrical wires that run from pole to pole across our street. It blew a transformer and sent all power lines for electrical (Georgia Power) Telephone (AT&T) and cable (Comcast). This happened on Wednesday afternoon, 12/19. The Fire dept responded w police. Our power and telephone were fixed and back in 2 hours. Comcast however has a very different plan. There is at least 80 feet of wire that is shredded and dangerous sitting in our yard, and they have not showed up yet. We have been told repeatedly they would be here to address it. Its Friday morning, the pile of wire is still there...I have received an automated call telling they have "fixed" the service problem in our area! Really!! We still don't have Cable or Internet and the dangerous wires are out there for all the neighborhood kids to play with. Good bye Comcast...

    Comments
    Comments

    0 Votes
  • Ly
    lyndon la Dec 19, 2012

    I received the order after a week of purchase date, also having trouble to get the refund form, they said the form will be sent to me later, .there is only 10 days left, not sure i can get the money back

    0 Votes
  • Gospel TV Star Dec 14, 2012

    Very Poor Customer Service, staff is often rude, constantly overcharging, producing unauthorized charges to un-suspecting customers, and falsifying billing statements to continue ripping off loyal customers!!!

    0 Votes
  • Wh
    whocares? Nov 15, 2012

    I have had it!!! I can not take them anymore. So Comcast or should I CREEPS have done it again in the most spectacular fashion they can. Back in Sept., I received a bill, a whopper more like it of $225 dollars. Well I called them, ready to get angry as I always do. Yet the woman told me she was going to help, she was going to offer me $145 a month for two years. How dumb am I for believing this. In the same conversation she said, SHE SAID, she would go back and adjust my account. So I paid a chunk of it. I then paid a bit more and online my balance was 0. So when something says ZERO you do not owe anything, RIGHT, I mean I did go to college, so I know that ZERO = ZERO. Please, please correct me if I am wrong about this. Anyway, the next bill comes and guess what, your right, I still owed them money from before. I got on the phone and called them, again!!! So the man said he would adjust things, so I paid $61.89 to bring it up to speed. This is a very straight forward number, a number that would seem like it would take care of everything, PLEASE, PLEASE CORRECT ME IF I AM WRONG, I HAVE BEEN WRONG ABOUT MANY THINGS. So at this point, it just OCT bills, which they have no record of me paying anything, seems a bit sill to me. NEXT bill, well this is a whopper, they had clocked me on paper at $327 which is bad enough, yet online it was $477!!! So called and let me just list some of things they have told me, while saying that the billing is correct. They said that well when the balance was ZERO, there was other charges, past due charges that had not been updated. That the number that is online is actually not the correct number, it is the once a month paper bill. That they are sorry people told me the wrong info and did not make adjustments, well that second thing more me, but pay up. That I am wrong and they are correct. These are the same people who call on a Sat or even, EVEN Sunday afternoon. When they give me a credit or they do this or that, it is GUILT!!!

    We need to come together people, this has to stop!! Some one has to EAT IT and it is not ME!!!

    0 Votes
  • Ho
    Howie125 Nov 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Do not get fooled by the rebate offer that comcast retailers offer. You will not get your money. They make it almost impossible or in my case impossible. They will tell you to wait at least two months before applying for the rebate. What they don't tell you is you only have 90 to apply basically a window of 30 days.

    Offerwire is a 3rd party company that Comcast allows to sell their services. Good luck. The staff is ruid and they will not budge.
    If you want comcast by direct and don't get made a fool for rebates that are almost impossible to get.

    0 Votes
  • Be
    Bemen Mar 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I've had Comcast off and on for years. Last year I had hospitalizations and incurred many bills. I have called Comcast a couple of times to ask if I can make payments or pay the next month and the answer has been no. I have said I have medical bills that will go to collections if I cannot pay them. I am homebound often and the internet, phone and tv is my only way to the outside world sometimes. I know people who call Comcast and say they can't pay thinking up some lie and they get to make payments or simply do not pay the full amount of their high cable bill. They brag about this to me, knowing that I have been told I cannot make payments. Whats with the preferentail treatment to people who have a better sob story and their story is contrived?

    Also, this weekend (10/29/11 and 10/30/11) I have woken up to find that my internet and phone service are not working because there is service repairs in the area. I recently upgraded my Comcast service because I cannot afford my cell anymore. I was told of a bundle deal where I could have a landline and "extended cable" plus internet for a certain price. My phone service has now been shut off for area service repairs three times in the last week. What if I had to call 911...whats with the constant service in the area that shuts off my service for sometimes hours? Also, when I upgraded I was told I would have "extended cable" I was looking forward to having CNN again, really the only station I wanted in this "bundle package deal" that sounded so inviting. When the Comcast guy showed up with the cable box and hooked me up CNN was not there for me..nor were any of the other fun and important cable stations...he told me I got another deal for less money and that the cable stations I was looking forward to cost more money. The sales person I talked ot on the phone when I accepted this offer and asked for it NEVER told me this..I was told "extended cable" was being purchased...no, it wasn't. I can tell I am going to cancel my phone and cable stations again. My internet and limited cable cost me nearly $70 a month. I got a deal for $112 a month to have my phone landline back plus "extended cable" I get cable tv stations I dont watch with this deal when I was expecting channels 1 to 99. I have no phone service when I wake up often. I feel I need my cell phone back for safety and emergencies. Comcast has gotten totally too big for itself...what ever happened to making customers happy and feel that their patronage is important. I dont feel this way about Comcast anymore. I am considering even going to another internet service.

    Thanks for the no phone service sometimes, usually in the early morning hours when people in MY dangerous area I live in are lurking around committing crime. Hope I never need 911 when my phone is out. Maybe I need to be deprogrammed that Comcast is the only cable/phone/internet service around. shoulda got the free adapter from the government to get local tv stations without needing cable to be tuned in. I will be investigating my other options to be able to save money and pay my other bills while enjoying a phone, cable tv, and the internet.

    0 Votes
  • Jo
    JonathanE Mar 05, 2012

    Comcast has always been a huge pain. They are effectively a monopoly and there's not a lot that can be done about them.

    There are alternatives. Sadly, Comcast does have the best broadband in the business which you will need to keep or get --the good news is that it's not that expensive.

    More and more networks are streaming content over the internet. As such, more and more device are out there for managing the streams. Check out Boxee, Roku, Apple TV. The latter two are great devices for Netflix which is improving they're streaming content selection. You can find TV shows and movies for a single, monthly price around $8 per month. You may not get a show that is aired last night that you can discuss at the water cooler the next day, but it will be available soon enough. You can also view past season episodes at your leisure. Needless to say there are tons of movies out there.

    Also, talk to Comcast. The industry is changing and Comcast knows it. The days of them doing what they want are waning quickly. I've seen them give in more so than in the past on making deals with you on price plans. Unfortunately, they often will only make a deal for 6 months so you need to keep calling them.

    If Apple ever gets their rumored subscription service off the ground, it could change everything such as ala carte pricing on channels that you want, not 200 channels that you don't need but are forced to take as a bundle.

    0 Votes
  • Ma
    Marcia Wishnow Feb 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Ordered digital phone service on line, tech said no one told him it would be 2 lines and had to make another appointment. Appointment was made for today between 10:00 and 12:00 noon. I was called by Comcast TO CONFIRM (TWICE) this morning.
    Tech did not show or call. Called Comcast again and they said they would call back in 30. min. At this writing, it is 3:40, I have heard from no one.

    0 Votes
  • Re
    Reudle Feb 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Comcast overcharged my account and when i got in contact with them they told me there is nothing they can do for the next 7-10 business days. Now keep in mind my bill was $97.84 and they charged my card $343. No i have other bills to pay, no food or gas in my car and they telling me an ### out of luck. When asked to fax a report of incident to my bank so they could clear it in 6 hours instead they blatantly told me NO. And this is after i called at first and they told me call back because they computer not working, i asked to be transferred and they told me they can't do that either because the phones not working. I called back and they had me on hold for 10 min at a time. I am sooo disappointed in comcast it's ridiculous.

    0 Votes
  • Ba
    Barude Feb 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I called Comcast on behalf of my husband, Dr. Frederick M Isaacson to discuss a billing issue on 4/7/2011. On April 7, 2011 our internet service was stopped at about 1:10 pm TN time. I explained to Christine that my husband had discussed this with a Comcast employee earlier in the previous week on March 31, 2011 as our service had been abruptly discontinued at that time. The customer service representative assured Dr. Isaacson on 3/31/2011 that he had been overbillled by about $296.00 from 10/2010 until 12/2010. This Comcast representative then turned our internet service back on, on 3/31/2011 and said he would send Fred an accounting of the bill. This customer rep. stated that indeed Comcast owed Fred money. Fred did not receive an accounting of the charges and payments. Christine or Christina informed me " in somewhat of a tiff" on 4/7/2011, that I was not entitled to any information in reference to my husband's account as my name was not on the account. She also stated that it was unlikely that the employee from Comcast enabled our internet service on 3/31/2011. She stated she had an accounting of the prior history but I was not entitled to those records. She was rude, unprofessional and aggressive.

    I was very disappointed with this service encounter.

    0 Votes
  • Ni
    Nick Heilman Dec 23, 2011

    Two mercenary sales people came to my home to sell me a "bundling" and because my wife and I had talked about doing this, I signed up. The techs came and installed the service and left an e-mai;address that I did not choose, with a password that they did not give me nor the anwer to a key question to get my password. When I got on a chat room with one of their techs, I was told that the last 4 numbers of my social security number were invalid. I have had this number since 1956. Since the "bundling" was done we have had constant outages on TV and in the last few days on Internet Explorer. I also have a bill for $309 to pay for service and installation. I went to their office in Redmond and found at least 20 people waiting in line in a stinky lobby. Maybe they were there to complain. I may try again next week. - NICK

    0 Votes
  • veromark1 Nov 03, 2011

    I'm sorry that you are having problems with your rebate. I'm an employee of Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

    Regards
    Mark Ballard
    [email protected]

    0 Votes
  • Ba
    baskard Aug 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    A tech was supposed to come to our house to install new equipment from our Comcast cable plan. The tech never showed, nor did anyone from Comcast bother to call to us and explain the situation or say we needed to reschedule or apologized for the no show. Called again, was assured that someone would be out next week to do the installation. Guess what, did not happen again and no call and no show. Called a third time, was told that someone would get back within four hours, how about we’re still waiting. Sometimes paying MORE for better services is so worth it when you avoid these kinds of problems. GO AT&T because COMCAST SUCKS BIG TIME.

    0 Votes
  • Vo
    vodk81 Aug 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Just spent 20 minutes on the phone with xfinity “customer service”. What a joke! Never even got to talk to a live person. I never thought anything could be as bad as adelphia, boy was i wrong! They have taken the annoying answering computer to a new level. instead of customer service reps they have hired programers to make sure that you get frustrated and hang up before you bother them. IT’S BACK TO direct tv for me! I am tired of xfinity not having any sound on the HD channels when the wind blows.

    0 Votes
  • Vw
    vwebster Aug 08, 2011

    I was told that I had to be home to cancel my service, though I have no special equipment belonging to them. (I have always had only the sub-basic cable.) So, I kept paying the monthly fee to keep my good name. Today, I finally had a day to stay home and made an appointment for the company representative to come out. He didn't come all day. When I called again, Michelle said, "Oh, you don't have to be home. They can do everything they need to do outside". REALLY?!?!?! Then why did they tell me in September of 2010 that I needed to be home? They told me the same thing when I made the appointment despite my protestations that I don't see why when I don't have any of their equipment in my house. Their actions cost me 11 months of fees that really didn't need to be paid because they could have shut off my service without me being home ($158.40) and one day's lost wages for staying home today ($70; Total financial harm caused me - $228.40).

    0 Votes
  • Ku
    kurt Aug 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Two month’s ago, we saw a Comcast ad for Internet 2Go for only $19.99 a month for six months. We called them to order it and was told our bill would be $40 a month not $19.99, it supposedly wasn’t ” available in our area. There was not mention of any roaming charges. When I received my May bill it was $280, we have regular cable and internet services, usually $140 a month. There was a 460 roaming charge with internet 2go. I paid $200. This month my bill is $334.31, roaming charge is $110.00, plus as they put it “ghost charges for unreturned equipment” that they have been charging me for for five years. Each month is a different amount, which I was told I wasn’t being charged for, a lie

    Between my wife and myself have been Comcast consumers for over 30 years now and are very upset with them.

    0 Votes
  • So
    SONYA ROBERTSON Jul 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I HAVE SPOKE WITH SEVERAL CSR FOR COMCAST, SUPERVISORM AND EVERYONE IS TELLING ME SOMETHING DIFFERENT AND PUTTING ME ON HOLD FOREVER
    NOT REAL PLEASE WITH XFINITY COMCAST RIGHT NOW--READY TO GO TO ANOTHER PROVIDER

    0 Votes
  • Fi
    firebird6155 Jul 11, 2011

    I am working on an expose' on Comcast. Would love to put you words in it. contact me at [email protected]

    0 Votes
  • Fi
    firebird6155 Jul 11, 2011

    I'm working on an expose' on Comcast. Can you contact me. [email protected]

    0 Votes
  • Wo
    woody/collins Jun 23, 2011

    I have talked to comcast customer serevice numerous times asking for help with filing for a rebate and have yet to find out how to claim the advertized $250 rebate.

    0 Votes

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