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CB Banks Citizens Bank Complaints #62-81
Citizens Bank

Citizens Bank review: Zelle scam - lack of customer service

N
Author of the review
10:52 am UTC

I’ve banked with Citizens for 25 years and used Zelle one time. On May 17th, I was convinced by a scammer on Facebook Marketplace that Zelle had a business account product, for which I had to increase my account limits. After some hesitation and being unfamiliar/fatigued in that moment, I agreed to a $300 transfer in order to be “refunded” for the business account limit. I immediately realized (w/in 30 minutes) my error, filed a claim with the bank, with the CFBP and with Zelle. Citizens denied the claim in less than a week, as I had “authorized” the transaction

I have had ONE lapse in 25 years using a product attached to my account that has no consumer protections whatsoever.

Desired outcome: I request the bank refund me $300.

Keywords:
account limits banked business account claim error facebook marketplace refunded scammer transfer zelle
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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
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    Checking and Savings Accounts
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    Student Loan Applications
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    +1 (800) 340-5626
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    Existing Home Loan
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    +1 (800) 234-6002
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    Existing Mortgage Customers
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    Credit Card Applications
    +1 (800) 684-2222
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    Personal Loan Applications
    +1 (866) 999-0107
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    Existing Business Banking Customers
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    New Customers
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  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
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