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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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Newest Citibank reviews & complaints

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9:04 pm EDT

Citibank I am making a complaint in regard to the block of my account.

My name is thierno diallo, my account is being block almost a month now, I called them many times and went to their locations, they told me that I need to fax them some documents, because they see a loan on my account that they wanted to verify if I was eligible for it. I did provide all the documents they asked for and every time I call them they be like wait for 24 to 48 hours, i'm stock with no money and don't what to do.

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Leslie Powell
, US
Oct 21, 2020 2:26 pm EDT

Same thing happen to me. They closed my account though. I thought Citibank was a good bank but they are just like the rest of the banks.

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1:42 pm EDT

Citibank Double rewards mastercard

Just received a letter from Citibank stating that my double rewards mastercard account was being closed because it was due to expire and I am in a repayment program (not true). I pat my credit card off every month and have an over 800 credit score. When I called the number on the letter, I was passed around to several people, disconnected and finally chastized by a rude "manager" who told me that I was being dropped because of my credit score (again over 800). I suspect I am being dropped because I have collected hundreds of dollars in rewards but haven't paid them a penny of interest or penalties. Typical corporate America- when the game isn't working in their favor- suddenly the rules change. Oh well, thankfully there are many more credit card companies to choose from who aren't willing to commit fraud and impact a customer's credit to save a few bucks.

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5:38 pm EDT

Citibank Credit card account

Hi my name is Angela Hall I am stating my complaint about a letter that I have received regarding that my account has been closed the end of this month. I have been with Citi since 1992 and I haven't had any problems with my account until now. However, I have fell on personal financial problems. Is there any way you can review my account that I can at least pay partial of the amount to keep my credit card active.

25 Cedarbrook Dr. St. Charles, Mo. 63301 This is my address.

Sincerely,
Angela Hall

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3:46 pm EDT

Citibank nri checking account

Citibank nri account so awful I just cannot exagerate enough. Please please guys don't open an account with them. I have 5 lakhs stuck with their account for more than 3 years. They don't give me a new debit card, they don't want to change my address. They are just so unreliable. And now I have a new situation where they sent a tax document to united states without even contacting me. Just don't go through the hassle. It's not at all worth it.

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6:43 pm EDT

Citibank My check

I recently closed my checking account with Citibank because they could not verify. I used my PO Box because I jus moved to Las Vegas and didnt know I couldn't use this address. Fine. I closed my account and they said it will take 10-15 business days! That was August 14, 2020. Mind you, this is $4400 and some Change which is my UI Benefits. I transferred all my money from my paypal to have Citibank give me the run around for over 2 months! I need a resolution before I seek legal help! I'm at my wits end! How do u accept a deposit to deny someone access because u can't verify the account! U shouldn't accept it in the first place! Scammers

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11:32 am EST

Citibank Credit Card

I have called 4 times today from 8am to 2:05pm.

The recording disconnects my call, stating to call back.

This is incredible that I cannot make contact with my credit card provider.

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5:40 pm EDT

Citibank Admirals club credit card

Back in February of 2020 I purchased the $450/yearly fee credit card granting access to all American Airline Admirals clubs. Well with covid and the shutdown of the airline industry and my inability to fly or use the clubs for a number of months I assumed, incorrectly that I would receive a prorated refund of this years (2020) fees for the period the clubs were closed. WRONG. I am being forced to renew the card for 2021 to receive a $225.00 credit for the 2020 membership. Thus forcing me to purchase a service I may not want to receive compensation for a service I paid for but was denied due to no fault of my own. Seems criminal to me. How can you pay for a service for a specific period of time, be denied the use of that service and only being reimbursed for the lack of use of that service by purchasing an extension of that service you may not want for the future?

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7:24 pm EDT

Citibank Priority account

I opened a priority account meeting the balance requirement for the $700.00 cash bonus. I was told by an account representative that once the account was opened for 60days, the $700.00 would be deposited to my account within 30 days. I am now being told that the account must be opened for 60 days and then the $700.00 would be deposited 90 days after the 60 day requirement, this means the account must be in good standing for 150 days before the $700.00 is deposited. Nowhere was the mention of 150 days. The citibank priority account is
Very misleading. Before you invest in this bank ask questions, get representatives name and dates. Citibank changes the rules after they get your money. Think how difficult it will be to get your money back from citibank.

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3:54 pm EDT

Citibank Citi credit card — horrible customer service

I've been a citi credit card holder for decades. Last year my citi credit card expired. I called them and asked them to send me a card to my mailing address — 6 times! Did not receive one card! I then flew to my residence address in another state and had them deliver there, which I did finally receive — after working with fedex to deliver it when i'd be there.

A few months later I attempt to use the card and am denied. As it turns out, they cancelled the card number of the card I had possession of and replaced it with another number, and of course I never received that card.

Last thursday (8/20/2020) I called customer service, changed my residence address to my mailing address and asked them to send me a card so I could use the account. They even expedited the replacement. Friday goes by, nothing. Saturday... Sunday... Monday... Today (tuesday, 8/25/2020) I call them to ask for status, a tracking number, something — anything. It turns out the rep I spoke with last week cancelled my account instead of cancelling the old card number, and obviously, the card wasn't sent. Now, citi customer service is telling me that it could take up to 2 weeks to re-activate the account, and then a couple more days to send the card — and there's no way to expedite the process.

It is mind blowing to me that a company with the stature of citi has such poor (outsourced) customer service! The purpose of having a credit line is to be able to use the credit when I need to, not when it's convenient for them. I haven't been able to use this credit line on my time in over a year.

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3:24 pm EDT
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Citibank Online accounts

I have been trying to log in to pay my bill and I give all the correct info and am locked out. I know my date of birth and SS#! I've now been transferred 5 times and am on hold again. This is the worst customer service ever and am certainly pulling money out _ I have 2 CDs coming due and will open accounts with Chase. I've been on the phone for over an hour today - 8/14/20. I have several accounts with Citi - in addition to the credit card, I have checking and savings. It is shocking that no member of your team can resolve a seemingly simple problem.

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10:38 am EDT

Citibank Dispute unresolved 6 months

I filed a dispute in February due to a fraud company. I received a letter 2 weeks later saying it was resolved in my favor. But the amount has not been credited. I've called over 20 times, visited the branch, I've faxed proof and required documents 8 times! I've mailed as well! All I keep receiving is 15 letters of the same blank form from them asking me to fill out the details again! Each time mailing these documents costs me $1.50. If I already sent these documents why do they keep sending them to me to fill out again? I've spoken to supervisors and still no one follows through they each give me a new task with no actual solution. I've been asked to fax front and back of my drivers license, been asked to email, been asked to mail, been asked everything but my kidney! I've had it I've never been treated like this by any bank in my life! If my dispute is resolved in my favor why has the amount not been credited? And not one employee takes ownership of the issue and corrects it.

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4:37 pm EDT

Citibank Savings account

I applied for a high yield savings account online, was approved immediately, and taken to the portal to transfer my initial deposit. This being a high yield savings account, this deposit was a rather high amount. I was then taken to a link to set up online access and get my account information, and the site came up with an error.

I called the number listed beneath the error, spent about 30 minutes trying to even get ahold of the new account services department, as I wasn't in the system and finally had to ask a rep to transfer me directly because I couldn't use the actual number. I was told by the rep, and then the manager, that there was no way to access my account information despite it being an error on their end, that there was no way to expedite my debit card which would also allow me to set up my account, but that I should receive an email within 24-48 hours with my account information.

It had been over the 48 hours, so I called again asking about my account information. I was told this time that account information doesn't come
via email, that I was misled (by the manager), and that I would still need to wait for my debit card which won't arrive for another 5 days (5-7 business days was the predicted time, but I had a weekend in the middle of that time). Citibank has been misinforming and flippant with what is, to me, a large amount of money that is meant to be saved for a house. I applied because of the appealing interest rate, but I now can't access this account despite the money being taken out of my primary account. The lack of care over customer security in regards to personal funds is worrying. I even tried to cancel the account set up after I realised I wouldn't have access for so long, again, due to a technical error on their end, but that was not a viable option either. I now have very little trust for this bank, and will be closing my account as soon as I get the information to transfer my funds back to my primary account.

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4:18 pm EDT

Citibank Earn miles by opening a checking account - false

I received invitation code M4972310 from Citi Bank in 10/19. The offer was to open a CB checking account (in this case Citi Priority) and receive 50, 000 miles. I met the qualifications for the offer - qualifying purchases, bill pay for 2 consecutive months, etc.

I called CB in Feb 2020 regarding not having received the 50, 000 miles per the other. I was told that since I opened the account in a branch, I needed to go to that branch and speak to someone there about the miles. I went to the branch and met with Pricilla who I originally opened the account with. We went over the qualifying purchases, bill pay, etc and she confirmed that my qualifiers had been met. However, she said that since the branch didn't issue the invitation that there was nothing she could do about.

Then, COVID hit and as a result I just got around to calling CB today at 12:13 p. m at 866.422.1475. I spoke to a condescending supervisor, who wan't good at listening and who said since I didn't have a balance of $50, 000 in the Priority Checking account that I would not meet the criteria for the 50, 000 miles. He said 'why would we give out 50, 000 miles if you didn't.
have a balance of $50, 000". I replied that the offer (see below) mentioned a service fee of $30 per month IF a $50, 000 balance was not met. The offer did not mention having to carry a $50, 000 balance. He said it was part of the priority checking account package. I said that wasn't in the offer.

I am experienced in credit card/miles offers. I read the fine print carefully.

I am VERY DISAPPOINTED in Citibank. I have closed the account and WILL NEVER open a checking account or apply for any other offers with them. The supervisor said he would pass on my concerns to the CB promotions dept.

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Update by Stacey Homler
Jul 28, 2020 4:51 pm EDT

I forgot to add that I had been paying fee's of $30 a month x 4 months because I didn't have the $50, 000 mo balance. I knew this would be the case as it was stated in the offer terms.

Also, at no point during the last few months did anyone at CB say anything about a $50, 000 balance. Not till today.

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8:45 am EDT

Citibank Checking / savings account

After reviewing my transactions I ask them why I had 3 atm fees 34$/56$/90. Lost connect next day I was going on a trip upstate got gas on my way to come home I could not log in so I called said they shut my account go to branch so I did guy said I'd get a check 2/3 days. It's month later many of my bills were messed up my kids and I can't eat or call them.i was never sent a letter explaining anything I cannot even review my account. I had a claim in April which city closes thank god company put my money back later on than I left my wallet at market after that got temp card and got shut off given no reason as I said my internet shut off

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9:53 am EDT

Citibank Customer service

Making the complaint base on 3 negative contacts within a 6 mo period. Specifics will be vague due to time frame. !st one approx 6 mo ago, I was perturbed at how long it took me to get an answer or help because the agent wasted time with unimportant convo . ie; repeating things. ie; once I state what it is I am asking about, the person gets on and asks me how they can help me, instead of addressing my already stated question...2nd, I ask online how to view my loan specifics and the illiterate response gave me a 800 # to call to "link" my acct. When I called the #, the agent asked what I wanted and I said I was directed to call to link the account. So the agent proceeded to ask me if that is what I wanted to do, I replied, I dont know, I was told by a previous agent to do that. Then the agent, asked mein an irritated tone the same question again, as if she didnt hear me or didnt like my response. I restated my answer " I don't know" ( and considering I don't work at Citibank...my answer is true, not argumentative") She said, ABRUPTLY, "hold on" and put me on hold, which at the time did not feel like a legit hold, so I figured, ok, were both heated, maybe she took a pause for composure and shell be back...well I waited 10 minutes to get a confirmation on my gut feeling that she was blowing me off...Suffice it to say I didn't get me issues addressed. I have been with Citi many many years and was extremely angered by the fact that I could'nt even find, on this great internet, the means to MAKE a complaint. This is my first time complaining about the service .

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5:12 am EDT

Citibank Checking account

I opened an account to have unemployment benefits deposited. No problem upon opening and the first deposit came in just fine. I used my debit card for the first time and it seemed okay. Well next time I went to use my debit card the transaction was declined. I call customer service and they transfer me to the fraud department. I only use a cell phone and don't have another line or landline. Because they couldn't call me or send me a text I was unable to even get anyone to talk to me even after I verified all my account numbers, name, social, secret word, and security questions. That is absolutely crazy that they can't even tell me the problem. They said I will get something in the mail in 30 to 60 days. They didn't even tell me what just said it would be something. They refuse to talk to me and said call back when you have a verifiable phone number. I have 5 kids and no work right now. I need my money and they refuse to even talk to me. Any identity problems should have been taken care of prior to allowing any transactions or approving the account opening. I am alone on this and soon won't have any electric or water. This is unacceptable.

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9:10 am EDT

Citibank Citi lowered my credit limit for no reason

I had done a transfer balance to 1 of my citi cc's last year. I was instantly approved for this transfer.in feb of this year, 2020, they actually increased my credit limit, which I did not ask for. Then 2 months ago, then decreased my limit so now it looks like I maxed out my card, which I never in my life did. I'm never late with payments and always paid more than minimum due. I called and inquired as to why this was done and was told that it's because of other balances I have. (insert baffled smiley face) I have a mortgage, a car payment and 2 credit cards that have balances on them. (I actually have 9 credit card but never use 7 of them) so I do not know why they say this. To reiterate, I had these when I took out the balance transfer so I do not know why it was fine at the time, but several months later they changed their mind. I wrote to them inquiring why and how this change has adversely affect my credit score but I have yet to receive a response. I will pay off both citi cards as soon as I can and then close the accounts.

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12:26 am EDT
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Citibank Failure to process florida central credit union money market account a payment

On 04/30/2020 i've try to make a payment of $1, 000.00 to bestbuy citi credit services by my florida central credit union money market account and after bestbuy citi numerous attempts to process it, it got failed & rejected, so i've borrowed my son's checking debit card and paid it, and now I want to claim a refund $1, 000.00 to my disabled son's checking and the citibank denies and rejected my claim, stating that "it's a little too late to retroactively process your claim", cause the citibank delayed their response due to a pandemic time.

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10:09 pm EDT
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Citibank Notary service

I phoned my branch and asked whether they provided free notary services for customers. The gentleman on the phone said, "Yes, we do. Would you like to make an appointment?" I told him that I had five pages to be notarized.

We agreed on a time and date, and I showed up at the branch. The woman who was going be my notary looked at my documents and said, "Oh, we don't notarize documents like this." (In this case, my two stepdaughters are relinquishing their shares of an inherited out-of-state property to me from their deceased father, so that I would own 100%.)

She said, "There is a UPS store across the street, and they'll notarize your papers for $15 each."

Two questions: (1) Did she tell me the truth? (2) If so, why didn't the gentleman on the phone originally ask me what type of documents they were? I am very disappointed in your customer service. If I can find another bank that will help me, I am moving my $25, 000 from your bank to theirs.
Linda Hulst
Acct # [protected]

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3:07 pm EDT
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Citibank Late fees

I called prior to my payment due date and was supposed to have been put on a deferred program. I have contacted them numerous times and every time I have been disrespected and these people have to empathy for what people are going their right now. I chatted trying to get a late fee taken off my account that had been deferred. Javier started out by asking for a payment when I am protected by a deferment. Contradicted the fee reversal policy. I have been an excellent customer for well over 10 years and have never been late or asked for any assistance and this is how they treat people in a crisis. Don't bother doing a survey - they don't care how you feel.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Phone numbers

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