Citibank

I opened a Citibank checking account last March. My husband and I work as missionaries in the south of Brazil. We were going to use the money deposited in the checking account to buy a newer car because the engine of the old one blew. When we found a good deal, I did a wire transfer to the car dealer's chosen account. Because I could not do it myself through the site, I called Citibank and was helped by a very impatient representative. The name in the car dealer's account had four last names, so I could not divide it into first and last and had to try various combinations. I told the representative that it was not working. She kept repeating the same thing over and over that I had to know the name and it had to be exactly as it was in the account, to which I replied that it was not the name that was wrong but the number of characters that were allowed in each slot that was preventing me from completing the procedure. I asked how I should fill the spaces if there were a maximum number, and now she was even yelling that I had to do it as it was in the system. My husband was by my side, and he started to talk to her, too, trying to make her aware there were more people around her, trying to help her control her manners. It did not work. I continued trying to fill the form, divided the name into two first names and the rest into last names, and it worked. I told her it worked, and I thanked her. She asked me If I was sure I wanted to proceed by myself. I said yes, and if I needed help again, I would call back. She did not sound happy.

Later that day, I received an email saying that my wire transfer was on hold and that I should call back. The email informed me that they needed more information to proceed with the transfer. I called many times and could not talk to anyone looking for additional information or who could give me any further information. I called Citibank more than five times that afternoon; I explained that I was buying a car, and the deal was canceled because I did not have the funds to pay for it since the wire transfer was on hold, that I was in Brazil, and could not go to the branch at this moment, and I was not understanding why this was happening if I had followed the steps of the site. I called Citibank many times; I spent hours waiting for a representative to listen to my call, trying to figure out what was happening, to no avail. Then I received another email saying Citibank wanted to contact me, and because they could not, they were canceling the wire transfer. I had not received any call, but I had called them many times. I called back again, but nobody seemed to have an answer. The only thing the representatives repeated was that the Fraud department was analyzing it, and the people who handled those situations did not have a phone number to be reached, and I should receive a call or email from them in the next 24-48 hours. I called back the next day, as instructed by the last representative I spoke with, and the representative told me my account was referred for closure, and I had to call back in the morning, which I did, but it did not allow me to give them the information they were claiming they needed, or an explanation from them.

I received a letter informing me that my account will be closed, and they will issue my money back in 30-60 days.

I do not understand why this happened. I could not talk to anybody willing to listen to me or explain what I did that was wrong. Citibank, without any reason, decided to terminate my account. Citibank did not only leave me without my money to buy the car but also threatened to hurt our credit. I trusted them to hold my money till I needed it. I have had a credit card from Citibank since 2018; I always have paid the entire balance every month. They have no grounds to proceed in such a manner. I have lost many hours of sleep over this matter. I do not know how to protect myself from the damage this action can cause.

Before I filed this complaint, I tried one more time talking to Citibank. After 35m and 11 s, the representative ended the conversation; she hung up on me.

April 11,2022 I was trying to link my Citibank account and debit card to a blockchain app on my phone. I tried three times to link my account. I keep getting message from the app say "Opps... Something went wrong. Try again Later" So I assumed it was the app that had the problem. Then later in the night I happen to take a look a my account and found that my Citibank account had been CLOSED! Thinking it was a glitch. I called this morning, April 12th, 2022. I spoke with a young Indian woman at the Citibank customer help line, [protected]. She verified my information and looked up my account, then she told me it had been flagged as an 1-8. When I asked what that was she could not give me an answer. When I asked what I could do to get my account opened. She told me it was permanently closed. When I asked for a reason why my account had been closed she said there was no information and they could not discuss the matter further. Then she told me that Citibank would cut me a check for my funds within the next sixty day and send to me. I thought maybe I could talk to someone at a branch in California, Arizona basically anywhere. I tried calling at least twenty numbers; they were either out of service or if I was lucky enough to get a real bank number after going through the menu, it would say all associates were currently busy and route my call to an India call center. I spoke to an Indian man this time only he wasn't so nice. When I asked why my account had been closed he got very irritated. I asked to speak to a manager and was told there wasn't anyone to talk to. Then I asked to talk to a Supervisor, After being on hold for what felt like forever, he came back said I could not talk to anyone and repeated everything he had told me before. I continued to ask to speak to someone else. He informed me he was hanging up on me! They have $603.72 of my money! I know that's not much to a lot of people but I needed that money to pay a debt that is past due! The company I owe is not accepting the excuse my bank will issue me a check sometime in the next 60 days! How is Citibank allowed to do this?!? I just don't understand! It's like they are this big bank, they have very few branch locations, no customer support in this country and they can just close someone's account for no reason given and tie up funds for what I'm going to assume is going to be more than two months wait!

For the past year, I have been getting charged by Microsoft for what appears to, for the most part, be Xbox game charges. The charges that I have received are as follows according to Truebill):

Date Amount

March 5 $108.36

September 1 8.99

October 1 9.99

October 2 9.99

November 1 9.99

December 2 9.99

December 31 52.25

December 31 58.78

January 4 52.25

January 4 58.78

January 8 9.99

February 2 9.99

March 2 9.99

March 6 108.36

March 28 5.98

March 28 7.40

March 28 9.78

March 28 9.78

March 28 10.88

March 28 10.88

March 28 15.77

March 28 15.77

March 29 9.78

March 29 9.78

NONE of these charges are legitimate. I realize that a lot of these charges are just resubmissions of charges that I questioned previously. But this has been going on so long, I don’t know where I stand! Every time I try to get Citibank to STOP charging me for any Microsoft charges, they just close my account and reissue me another card. I have been issued 4 or 5 different cards within the past year. But the charges continue!

I used to charge over $50,000 per year on this account – but because of all the card reissuances, I have almost entirely stopped using the account. I have tried to get Microsoft to stop sending these charges – to no avail. I would like to see a COMPLETE RECONCILIATION my dealings with Microsoft on my Master Card since March 5, 2021. If you can demonstrate to me that you have made me whole for all these bogus charges, I will resume using this care; if not, I will close the account and terminate my relationship with Citibank.

I have been a Citi Gold customer for 30 years.

The customer service has deteriorated consistently for several years now, starting with the closing of so their branches in NJ, and now is collapsing in the NYC branches as well.

I have my personal and business accounts at Citi on Third Avenue and 63rd Street.

I had a "Wealth Manager" there who was very helpful for a while, until he disappeared, with no further contact information available, and no one to contact related to my accounts. I have left a message with the branch manager, but no response. I have been transferred there from the 800 number people, but it just disconnects as soon as they transfer me to the branch. I'm pretty sure they just closed the branch without telling anyone... at least not me.

Today I followed the directions on the Citibusiness to purchase an investment CD, but it was riddled with technical difficulties and confusion and I was not able to invest the money.

Its going to take considerable time for me to unwind my accounts and Citi and move to a better bank, but the time seems to have come.

My purse was stolen on December 19, 2021. I informed this company of the theft on this day. My card was used on the date above. I did not make this or any other purchases with this card, after 3;00p.m. on the above date, which was the time my purse was stolen. I am bombarded with calls daily about my "delinquent" account! Plus, you have added late fees for every month since then.

If I need to send a copy of my theft report from the Sheriff's Dept., I can produce that also.

I have called and it does no good! I am sick and tired of all this harassment!

In late November 2021, a fraudulent website I'd unwittingly used stole my CITI MasterCard number and used it to place three orders at Walmart.com. When I notified CITI of the charges they promptly issued me a new credit card. They also acknowledged that two of the three charges were fraudulent. But they have refused to recognize the third one as fraudulent. Even Walmart told me they recognized it as fraudulent because there was no proof of delivery.

The email and phone number that were listed as mine for these orders are not mine.

Despite numerous phone calls and a letter with documentation sent to the fraud department, I still have to start over from scratch with any barely-English-speaking customer "service" representative I manage to connect with. Today, however, none of the calls connect to anyone at all.

Add to this the fact that I was unable to use my card to pay a deposit for a trip to France, to a company in France, because CITI kept blocking it despite my advance warning, and it's no wonder I've severed my relationship with the company (other than continuing to try to get the fraudulent charge removed from my now closed account).

3 of my credit cards have been lock/ closed, with no notice or valid reasons. My payment history is excellent and I cannot get through to Customer service, to find out why. I spoke, with the credit bureaus, bankruptcy office, but not customer service. Each time I call the numbers and give my card number/SSN, my call are routed to Account Recovery/collection. I was told by one of the in account recovery that my accounts had an error report of bankruptcy on them. I have not file bankruptcy, nor late payments to either of cards. Other creditors that I have accounta with, it is business as usual, no negative information with them. Citibank business is not legal or acceptable. This foolishness, should not be allowed or practiced. I have over the years keep all of my accounts current and now this false reporting and closing of my account with no communication. Citibank, should not be allowed to harm customers in this way.

[protected]@gmail.com

Citibank presented me with a fraudulent cashier's check in the amount of $1221.87 earlier this month for a closed checking account. The front of the check is very faded, and you could barely see the information on the front. I took the check around town and tried to cash it and could not. I then tried to do a mobile deposit with the check to the other citi checking account and was told by them I could not do a mobile deposit for 90 days. Customer service then told me to deposit in an ATM or mail the check back to Citibank for deposit. Why would I need to mail a check back for deposit that they just mailed me? This is a&& backwards and a scam at most.

I took the check to my local bank and deposited it. It was quickly placed on hold for 7 days. The Branch Manager told me this was a blank check as no funds showed up when it cashed; a cashiers check is usually funded immediately. There is no one at the bank to reach out to about this, so I couldn't give the manager a point of contact.

This is low and criminal. They are desperate to take money from consumers and are headed to the point of no return. I will file a police report on them. As I informed them about the check already and told them to refund my money into my other checking account. I have never seen a bank conduct themselves in the way Citibank has. I hope they close down and all go to jail.

My account was closed on the 17th of January and i had $1200 in my account

The account was closed without my knowledge and i'm sure nothing was wrong with my account.

After so many phone calls i was told to wait for my check its been more than 2 months now and there is still no check.

I want my money in 7 days. why is citibank trying to steal my money?

I deposited 500 dollars in cash at 21710 Jamaica Ave Queens, NY 11428. I deposited on February 4th in the afternoon at 5:30. After I deposit the money, I press the machine to get an email receipt which I always do; however, the following day, I realize that I did not see the 500 deposit. I called the bank, and they said they would investigate and credit the 500 dollars; however, they took it back. I explained to them that I was wearing mustard pants and please look at the camera and they would see that I had deposited the money. At this point, nothing is being done. Please help My name is Adanna my email is [protected]@hotmail.com

I have be embarrassed day after day by this card that has been giving me problems ever since I have gotten it I use it once then they lock it I call to unlock it and I can’t make my purchase I don’t like this card I even spoke to a supervisor that so called unlocked my card but when I get to the register to pay for my items I get declined

I have a couple accounts that were closed through citibank that still have money on them. I need my money and it's been about 2 years now. This is ridiculous! My name is Aaron carpenter and these are the account numbers.

[protected]

[protected]

[protected]

I opened this account 6 months ago and did a balance transfer. I decided to pay this off and ended up with a credit balance. I called them around 20 times in the last 3 weeks to get this done. Evey time I called I was routed to customer service reps in another country They were rude, did not speak English well and every time I asked to speak to a rep in the United States, they would put me on hold forever and then either send me to another out of country rep or hang up on me! So, I decided to close the account. This is the worst customer service experience I have EVER had! I called today to close the account and they did not want to close it but I was adamant and the FOREIGN lady finally closed it. She kept asking me why I wanted to close it and so I told her and she was not happy with what I told her! I am still not sure the account is actually closed!

This company sent me an offer and I opened the accoiunt, it was ALL in English, I expect that if I need to speak to someone that they also should be an American United States based rep.

My husband closed his account too! We are DONE with Citi.

I got a Citi Credit card a few months ago, and am surprised to see they appear to ignore standard security measures like 2FA in login. I contacted Citi's customer service via secure messaging and was appalled to read their repeated responses something like they do not address security issues there, and that one needs to call to resolve the issue! These went on for months, and I filed complaints in various public forums and complaint boards as promised, mainly to raise public awareness. In multiple occasions, I was told that they take customers' feedback seriously, and so on.

Just received an email that my account was closed. I had 20K available credit and never paid late. Zero balance.

This has negatively affected my credit score due to the change in my available credit.

I'm pretty furious with Citibank. When I called they said I was welcome to apply for another Citibank credit card product. Right. like I will ever use Citibank for anything again in the future. Way to treat your decades long good customer.

Ironically I was literally about to use this cash back card for a 15K purchase.

I went to citibank branch 12/2019 on in mitchelville MD and I brought in my letter from Citibank stating my CD was going to mature and I had 30 days to roll over my IRA into another before the maturity date. The Citibank teller in the branch gave me a form to sign. 2 years later , the IRS sent me a letter stating that I did a withdrawal and this is not what I asked the Citibank manger or teller to do. Therefore there was a penalty from the IRS . I need citibank to correct this error so I can send a letter to the IRS about this error made by Citibank . The bank manager Tayessha shaw has never called me back with a resolution . I have multiple account wtih Citibank and there have been multiple mistakes with my account made from this branch I need to speak to someone in corporate to help me . thank you

Dr Betsy Eapen

[protected]

[protected]@gmail.com

I opened a Citibank saving account in January 2022 and I tried on 03/10/2022 to do a transfer by phone to my checking account from Chase (already registered in the Citibank system as my exterior bank). I could not obtain the requested amount !

Today I tried again by phone, the employee was only offering transfers of small amount and so I ask to speak with her supervisor and the supervisor asked me again some "safety" questions and then she asked me to hold on because she needed to ask some permission to ? I was on the phone for more than one hour ... without receiving an answer. This is the kind of respect that Citibank shows to their clients !

I work for a bank that needs to file a Breach of Warranty claim with Citibank. Our client had a check clear their account and the payee is stating that they never received the check. The check was deposited at Citibank. Citibank has given us the run around from the very beginning and has acted very oddly since the beginning almost as if they don't want to investigate the claim because of the possible loss to them. I was told I had to mail everything they needed to them. I did that back on January 20, 2022. I called a couple of times on February 9th to make sure that they received it and that they were working on it. I was lied to on the phone at one point saying that the claim was completed and the reimbursement to our client was in the mail. Luckily I could tell this person was lying. I was then given a fax number and email address by another person to use because they couldn't locate my documents I had mailed in. I have sent our documents several times since then by both fax and secure email to only be told several times that they can't locate my documents and each time have to wait another 24-48 hours after I send the documents for them to be able to see it. On February 18th I was told by John who was talking with Amelia that she found my documents and that I would have to wait 5-10 days to receive a case number. I called back after that timeframe and received the run around again. Amelia now couldn't locate my documents, but then supposedly later did find them again and now my documents have supposedly been forwarded on to the Domestic Bank Adjustments Department. I was told there is no way for me to reach out to them, which I find very odd, and that I will receive correspondence in the mail once the case is complete. They also couldn't provide me a case number. Seems to me Citibank may not be following rules and regulations.

My account was closed last week for fraud Every time I call this company, I get a different story. I requested my account to go ahead and be closed and have asked them several times to refund my money now. Part of the money in my account is my VA pay that they are illegally holding on to. I told them this and they refused to cooperate and following legislation surrounding individuals who receive federal funds from Social Security, Railroad, and the Veterans Administration. They are not supposed to hold this money. They are deceitful and unprofessional about the situation on top of this. I have called and been hung up on several times and they refuse to provide more information being evasive. This is fraudulent you continue to hold onto people's money. The documented behavior of this bank will look good for a future of a lawsuit.