Citibank

March 2022, after several calls and sitting with juan at 6th ave, we blocked the debit, created a new account and transferred the money into it. On april 20 th no transfer was completed, I sat in the 6th ave location with a woman rep at 9:30 am. She said that the wrong block was put on the account. So I received no money. It came the next day april 21, 2022 and I scheduled bill pay. Bill pay disappeared, nothing was paid. I called and received no answers on bs. They said that they have no records. So we scheduled for the april 23rd, nothing happened. I went to a city location after being on hold for over an hour. The rep at inwood queens said bill pay was linked to the blocked account. How can five reps and three supervisors not hear me say block the old account and pay through the new account, when that was and is the point of the several meetings, it still dosent work!

Merrick bank was not transferred to the working account, and I can’t do it on a phone, it can only be done on a tablet or a computer. When the late fee comes in, I will be filing in court. And my account is still not working…

On Nov 18, 2021, I purchased a face mask on the Etsy website, using my Citibank MasterCard. I do not normally use my Citibank card for purchases; I keep it in reserve for emergencies in a drawer in my bedroom, rather than in my wallet which is locked in my car when I'm home so that I always know where it is. I do not know why I used the Citi card on this occasion. Because I had no recollection of using the card for a purchase, I kept ignoring the emails and mailings from Citibank, assuming these were promotional offers for balance transfers. I receive many such offers and not just from Citibank. I have been in the habit of placing these directly into recycling without opening them. Likewise, I had not been opening any emails from Citibank, only because I completely forgot about having used my card on this occasion. I understand that this was unwise on my part, but I am attempting to explain to you why this occurred. I also have nearly all my credit accounts on autopay; I do not know why I did not have my Citi account on autopay, except for the fact that I wasn't planning on using this card. I only learned about the unpaid balance when I misplaced my wallet in April and started checking all my credit websites to make sure no one had used my cards. I was shocked to find an unpaid balance of $149 on April 6, most of which consisted of late fees accruing from this single purchase of $13.52 on Etsy in November. I called Citibank customer service immediately to try to explain the situation, but was unable to talk to anyone because I was told the account had just been closed. I was originally calling to find out if these late charges could be waived in this instance, but I was told I had to wait to receive a letter from Citibank, which I have yet to receive two weeks later. Up to this point, my credit was excellent at over 820 for some time. I assure you I would not have jeopardized my credit to avoid paying a charge of $13.52. Now I see my credit score has dropped by over 150 points due to your closing my credit account. I take full responsibility for not having placed the card on autopay and not checking the many notices you attempted to send to me. However, this was a one-off situation and certainly not in keeping with my usual practice of maintaining excellent credit.

On April 4 th I received a cashiers check from Chase bank that was my previous years tax return and that account was closed. I deposited the check via phone app into my Citibank savings account. On April 5th I attempted to use my debit card the purchase was declined and I couldn’t check the account so I called Citibank, The first representative told me my account was being closed because the check was fraudulent and then transferred me to the fraud Department, The representative continued to tell me the check was fraudulent and I needed to contact Chase. I then phoned Chase and confirmed the check was valid and not fraudulent, The representative from Chase provided me the information to relay to Citibank. I phoned Citibank and spoke with the representative Lou who did provide her id# (and if needed I will provide it) I first asked her the procedure for verifying checks, she informed me they usually verify by comparing it to other presented items from that bank, and she also said they verify by contacting the bank upon which the check was drawn upon. I asked her if my check had been verified and she responded with no. I then provided the information from Chase and she instructed me she would call to verify and call me back, An hour later she told me she called and informed me that Chase verified the validly of the check, she submitted it for review and to call back in 24/48 hours. Today I received an email that the account would be closed so I called Citibank once again and spoke with two representatives who were unsure about the issue. I ended up getting back to the representative Lou who told me that the review was denied and I asked about the funds being returned to me she told me it can take from 30-90 days for closure and the account would remain frozen and I would not have access to the funds. She told me to call Chase to see if they could stop the check and via manager from Chase that wasn’t possible because Citibank is attempting to cash the check. Since this date I have phoned Citibank several times, being told contradictory information from several representatives and when I ask to speak with a supervisor. I’m told no one is available and my number is taken and no one has called me back. I spoke with two representatives today and one transferred me to another representative and the representative disconnected the call. I have worked in the field so I’m always mindful to not be disrespectful and I have not been. It’s an error on Citibank’s park and by declining a check that was valid and now I’m told to wait 30-60 days for the account to formally close. It’s over $2000 and I have financial responsibilities to cover and no one cares to even address the issue. I don’t live near a brick and mortar branch so I can go in personally. I just don’t understand the lack of common curtesy of at least a return call.

I applied on line for credit card at american airline web site so I can buy the tickets and use the deal that was offered. I filled out the application thinking I can get approved and buy the tickets. No way. Talked to one of your employees on the phone set to put the airlines tickets on hold. I wouldbe emailed a credit to be used for the tickets. Then cut off. Got email said it would take 7 days and I would not get email with tem number then cut off. Gpt another call from210-6771346 bery rude person. Take 7 to 10 days I asked to speak to her boss

Was told he did not take phone call asked for his or her name say no and hung

Joseph g piontkowski [protected]@verizon.net [protected].

I made a large donation last month which was flagged as suspicious. I had to call and get it straightened out. Of course it was mishandled and disconnected and I had to speak to several people and call back. One of those people couldn’t verify any of my information. Not my address, card or security code telling me the latter started with a “w” when it didn’t. I asked if they were sure they pulled up the right account and they conveniently hung up on me.

We recently logged in to pay my mom's credit card bill. There was a big notice saying we should check in with the fraud department so I did. I was told there was a suspicious call at 3 AM just a few hours prior. They wouldn't/couldn't tell me anything more. I asked more questions and was then told the call was the PREVIOUS month (30 days ago) and a hold was placed on the card.

I first wanted to know why they were just notifying me now after 30 days and why we have been able to use the card in person as well as having vendors do automatic monthly payments if it has been locked for a month. I was then told there was a "glitch". Short story is we had to cancel that card and get new cards with new numbers and we had to give the new numbers to all the companies that do automatic billing.

I handle my mother's finances and finally realized the suspicious phone call about my mothers account was from ME. When I called to take care of my own issue, they pulled up my mother's account because there is similar contact information and name even though I clearly gave MY card number. That's why they had trouble verifying me as they were looking at my mother's account. And they flagged that call. I checked and the dates match exactly.

I've had issues with them before and it was all their fault and an awful experience. I just wasted more of my time getting her new cards and changing her numbers and it was all their stupid mistake. And I did NOT call at 3 PM even though they said Yes, it was my local time. If in doubt, just yes the customer.

I am coming to you frustrated and as a last resort. I have a credit card with Brooks Brothers . The account ends in 8093. The issue with the billing is that fraud had occurred in December 2021. The balance due in December was $141.83 including the fraud charge. Brooks Brothers reversed the charge in February 2022. Therefore the December bill should have been $59.53. I made a $62,00 payment on December 20, 2021. So my balance should have been $0. However, I continue to get bills without any purchases through April of this year. I need your help to correct this issue and recognize my balance is in fact $ 0.

Thank you,

Daniel A Caracio

5300 Mulberry Drive

Bethlehem, PA 18017

Telephone: [protected]

Email: daniel.[protected]@rcn.com

I have had citibank for a little over a month now and i've deposited quite a few checks and tips into this account and just this morning, my funds show that they are in the account yet I had no access to them. I called twice and they just told me that the account was closed and that whatever money I had in thethe alccount will be sent in a check and np explanation was given for the closure.

I've only been a customer for a little over a year, and out of the blue, my account shows account blocked, I make several calls and get transferred to the FRAUD department for whatever reason. Every agent I spoke to stated, 'I am authorized not speak to you on this account. A letter has been sent explaining along with the funds that are currently in the account.', then they would just hang up. 5-6 times this happened and I have not been able to speak with anyone on the matter, yet they keep my savings open. WTF?

I opened a Citibank checking account last March. My husband and I work as missionaries in the south of Brazil. We were going to use the money deposited in the checking account to buy a newer car because the engine of the old one blew. When we found a good deal, I did a wire transfer to the car dealer's chosen account. Because I could not do it myself through the site, I called Citibank and was helped by a very impatient representative. The name in the car dealer's account had four last names, so I could not divide it into first and last and had to try various combinations. I told the representative that it was not working. She kept repeating the same thing over and over that I had to know the name and it had to be exactly as it was in the account, to which I replied that it was not the name that was wrong but the number of characters that were allowed in each slot that was preventing me from completing the procedure. I asked how I should fill the spaces if there were a maximum number, and now she was even yelling that I had to do it as it was in the system. My husband was by my side, and he started to talk to her, too, trying to make her aware there were more people around her, trying to help her control her manners. It did not work. I continued trying to fill the form, divided the name into two first names and the rest into last names, and it worked. I told her it worked, and I thanked her. She asked me If I was sure I wanted to proceed by myself. I said yes, and if I needed help again, I would call back. She did not sound happy.

Later that day, I received an email saying that my wire transfer was on hold and that I should call back. The email informed me that they needed more information to proceed with the transfer. I called many times and could not talk to anyone looking for additional information or who could give me any further information. I called Citibank more than five times that afternoon; I explained that I was buying a car, and the deal was canceled because I did not have the funds to pay for it since the wire transfer was on hold, that I was in Brazil, and could not go to the branch at this moment, and I was not understanding why this was happening if I had followed the steps of the site. I called Citibank many times; I spent hours waiting for a representative to listen to my call, trying to figure out what was happening, to no avail. Then I received another email saying Citibank wanted to contact me, and because they could not, they were canceling the wire transfer. I had not received any call, but I had called them many times. I called back again, but nobody seemed to have an answer. The only thing the representatives repeated was that the Fraud department was analyzing it, and the people who handled those situations did not have a phone number to be reached, and I should receive a call or email from them in the next 24-48 hours. I called back the next day, as instructed by the last representative I spoke with, and the representative told me my account was referred for closure, and I had to call back in the morning, which I did, but it did not allow me to give them the information they were claiming they needed, or an explanation from them.

I received a letter informing me that my account will be closed, and they will issue my money back in 30-60 days.

I do not understand why this happened. I could not talk to anybody willing to listen to me or explain what I did that was wrong. Citibank, without any reason, decided to terminate my account. Citibank did not only leave me without my money to buy the car but also threatened to hurt our credit. I trusted them to hold my money till I needed it. I have had a credit card from Citibank since 2018; I always have paid the entire balance every month. They have no grounds to proceed in such a manner. I have lost many hours of sleep over this matter. I do not know how to protect myself from the damage this action can cause.

Before I filed this complaint, I tried one more time talking to Citibank. After 35m and 11 s, the representative ended the conversation; she hung up on me.

April 11,2022 I was trying to link my Citibank account and debit card to a blockchain app on my phone. I tried three times to link my account. I keep getting message from the app say "Opps... Something went wrong. Try again Later" So I assumed it was the app that had the problem. Then later in the night I happen to take a look a my account and found that my Citibank account had been CLOSED! Thinking it was a glitch. I called this morning, April 12th, 2022. I spoke with a young Indian woman at the Citibank customer help line, [protected]. She verified my information and looked up my account, then she told me it had been flagged as an 1-8. When I asked what that was she could not give me an answer. When I asked what I could do to get my account opened. She told me it was permanently closed. When I asked for a reason why my account had been closed she said there was no information and they could not discuss the matter further. Then she told me that Citibank would cut me a check for my funds within the next sixty day and send to me. I thought maybe I could talk to someone at a branch in California, Arizona basically anywhere. I tried calling at least twenty numbers; they were either out of service or if I was lucky enough to get a real bank number after going through the menu, it would say all associates were currently busy and route my call to an India call center. I spoke to an Indian man this time only he wasn't so nice. When I asked why my account had been closed he got very irritated. I asked to speak to a manager and was told there wasn't anyone to talk to. Then I asked to talk to a Supervisor, After being on hold for what felt like forever, he came back said I could not talk to anyone and repeated everything he had told me before. I continued to ask to speak to someone else. He informed me he was hanging up on me! They have $603.72 of my money! I know that's not much to a lot of people but I needed that money to pay a debt that is past due! The company I owe is not accepting the excuse my bank will issue me a check sometime in the next 60 days! How is Citibank allowed to do this?!? I just don't understand! It's like they are this big bank, they have very few branch locations, no customer support in this country and they can just close someone's account for no reason given and tie up funds for what I'm going to assume is going to be more than two months wait!

For the past year, I have been getting charged by Microsoft for what appears to, for the most part, be Xbox game charges. The charges that I have received are as follows according to Truebill):

Date Amount

March 5 $108.36

September 1 8.99

October 1 9.99

October 2 9.99

November 1 9.99

December 2 9.99

December 31 52.25

December 31 58.78

January 4 52.25

January 4 58.78

January 8 9.99

February 2 9.99

March 2 9.99

March 6 108.36

March 28 5.98

March 28 7.40

March 28 9.78

March 28 9.78

March 28 10.88

March 28 10.88

March 28 15.77

March 28 15.77

March 29 9.78

March 29 9.78

NONE of these charges are legitimate. I realize that a lot of these charges are just resubmissions of charges that I questioned previously. But this has been going on so long, I don’t know where I stand! Every time I try to get Citibank to STOP charging me for any Microsoft charges, they just close my account and reissue me another card. I have been issued 4 or 5 different cards within the past year. But the charges continue!

I used to charge over $50,000 per year on this account – but because of all the card reissuances, I have almost entirely stopped using the account. I have tried to get Microsoft to stop sending these charges – to no avail. I would like to see a COMPLETE RECONCILIATION my dealings with Microsoft on my Master Card since March 5, 2021. If you can demonstrate to me that you have made me whole for all these bogus charges, I will resume using this care; if not, I will close the account and terminate my relationship with Citibank.

I have been a Citi Gold customer for 30 years.

The customer service has deteriorated consistently for several years now, starting with the closing of so their branches in NJ, and now is collapsing in the NYC branches as well.

I have my personal and business accounts at Citi on Third Avenue and 63rd Street.

I had a "Wealth Manager" there who was very helpful for a while, until he disappeared, with no further contact information available, and no one to contact related to my accounts. I have left a message with the branch manager, but no response. I have been transferred there from the 800 number people, but it just disconnects as soon as they transfer me to the branch. I'm pretty sure they just closed the branch without telling anyone... at least not me.

Today I followed the directions on the Citibusiness to purchase an investment CD, but it was riddled with technical difficulties and confusion and I was not able to invest the money.

Its going to take considerable time for me to unwind my accounts and Citi and move to a better bank, but the time seems to have come.

My purse was stolen on December 19, 2021. I informed this company of the theft on this day. My card was used on the date above. I did not make this or any other purchases with this card, after 3;00p.m. on the above date, which was the time my purse was stolen. I am bombarded with calls daily about my "delinquent" account! Plus, you have added late fees for every month since then.

If I need to send a copy of my theft report from the Sheriff's Dept., I can produce that also.

I have called and it does no good! I am sick and tired of all this harassment!

In late November 2021, a fraudulent website I'd unwittingly used stole my CITI MasterCard number and used it to place three orders at Walmart.com. When I notified CITI of the charges they promptly issued me a new credit card. They also acknowledged that two of the three charges were fraudulent. But they have refused to recognize the third one as fraudulent. Even Walmart told me they recognized it as fraudulent because there was no proof of delivery.

The email and phone number that were listed as mine for these orders are not mine.

Despite numerous phone calls and a letter with documentation sent to the fraud department, I still have to start over from scratch with any barely-English-speaking customer "service" representative I manage to connect with. Today, however, none of the calls connect to anyone at all.

Add to this the fact that I was unable to use my card to pay a deposit for a trip to France, to a company in France, because CITI kept blocking it despite my advance warning, and it's no wonder I've severed my relationship with the company (other than continuing to try to get the fraudulent charge removed from my now closed account).

3 of my credit cards have been lock/ closed, with no notice or valid reasons. My payment history is excellent and I cannot get through to Customer service, to find out why. I spoke, with the credit bureaus, bankruptcy office, but not customer service. Each time I call the numbers and give my card number/SSN, my call are routed to Account Recovery/collection. I was told by one of the in account recovery that my accounts had an error report of bankruptcy on them. I have not file bankruptcy, nor late payments to either of cards. Other creditors that I have accounta with, it is business as usual, no negative information with them. Citibank business is not legal or acceptable. This foolishness, should not be allowed or practiced. I have over the years keep all of my accounts current and now this false reporting and closing of my account with no communication. Citibank, should not be allowed to harm customers in this way.

[protected]@gmail.com

Citibank presented me with a fraudulent cashier's check in the amount of $1221.87 earlier this month for a closed checking account. The front of the check is very faded, and you could barely see the information on the front. I took the check around town and tried to cash it and could not. I then tried to do a mobile deposit with the check to the other citi checking account and was told by them I could not do a mobile deposit for 90 days. Customer service then told me to deposit in an ATM or mail the check back to Citibank for deposit. Why would I need to mail a check back for deposit that they just mailed me? This is a&& backwards and a scam at most.

I took the check to my local bank and deposited it. It was quickly placed on hold for 7 days. The Branch Manager told me this was a blank check as no funds showed up when it cashed; a cashiers check is usually funded immediately. There is no one at the bank to reach out to about this, so I couldn't give the manager a point of contact.

This is low and criminal. They are desperate to take money from consumers and are headed to the point of no return. I will file a police report on them. As I informed them about the check already and told them to refund my money into my other checking account. I have never seen a bank conduct themselves in the way Citibank has. I hope they close down and all go to jail.

My account was closed on the 17th of January and i had $1200 in my account

The account was closed without my knowledge and i'm sure nothing was wrong with my account.

After so many phone calls i was told to wait for my check its been more than 2 months now and there is still no check.

I want my money in 7 days. why is citibank trying to steal my money?

I deposited 500 dollars in cash at 21710 Jamaica Ave Queens, NY 11428. I deposited on February 4th in the afternoon at 5:30. After I deposit the money, I press the machine to get an email receipt which I always do; however, the following day, I realize that I did not see the 500 deposit. I called the bank, and they said they would investigate and credit the 500 dollars; however, they took it back. I explained to them that I was wearing mustard pants and please look at the camera and they would see that I had deposited the money. At this point, nothing is being done. Please help My name is Adanna my email is [protected]@hotmail.com

I have be embarrassed day after day by this card that has been giving me problems ever since I have gotten it I use it once then they lock it I call to unlock it and I can’t make my purchase I don’t like this card I even spoke to a supervisor that so called unlocked my card but when I get to the register to pay for my items I get declined

I have a couple accounts that were closed through citibank that still have money on them. I need my money and it's been about 2 years now. This is ridiculous! My name is Aaron carpenter and these are the account numbers.

[protected]

[protected]

[protected]