Citibank
reviews and complaints

I was notified by email that my account was closed on April 7, 2022. I have waited the 60 days but my check for the $60,000 has not arrived. I did get a check for $6.95 from them with no explanation. I tried the help #’s but because I don’t know my account # no one can open my account and tell me what’s going on. My credentials on the app have been deactivated and I never wrote down my account number. I also threw away my credit card after it was deactivated. I am at a loss of what to do next.

I opened a saving account for my direct deposit from my job as soon as my deposit cleared they closed my account I been calling for days to get my money from my account no one is helping me they keep saying wait for a check in the mail without a explanation of why they closed my account….their not giving me any information what’s so ever I read so many reviews on people saying they account was closed with no reason why I just need my money back I can’t afford to loose the money I work hard for times are so hard right now and this is just not right to not get a good explanation on why they closed my account and why aren’t they telling me nothing I’m wanna hear to get my issue resolved

Like many of you here, I too have opened a checking account and a savings account after received an invitation for a promotion of a higher yield. I needed to park some funds, so I put about 50k between the two accounts by December 2021.

I contacted the bank in January 2022 and February 2022, both times I was on hold for hours and finally got transferred to their fraud department. Unbeknownst to me, I was told that my accounts were closed due to fraud and that my funds will be mailed to me in about 60 days.

As you can see, not only I have no idea why my accounts are closed, I have no access to my funds. The last time I called was in April 2022 and as of today June 9, 2022, I still do not have access to my funds nor does Citibank send me a check.

I am asking myself how can a bank in the United States get away with doing business like this?

I opened a bank with Citibank October or earlier I can’t be to sure cause I have so many but anyways I always kept money in the bank and I also got paid in that bank account but then around dec 30th 2021 I couldn’t even login to my account at all they locked me out when I called they said my account was under review for 60 days then tells me they can’t say why which is really shady to me cause why wouldn’t you be able to tell me why my own bank was closed then I was told I would get a check with the funds I had in my bank in 60 days it’s been almost 5 or 6 months since this has happened and still haven’t gotten my check I find it crazy that Citibank is even up and running with all the bad reviews they have they steal money! And I don’t understand how they are getting away with stealing all these peoples money I have a child and it’s so wrong that they would even close my account without any kind of notice I literally had to ask for money from people when they closed it cause all of my money was on there and I was broke and yet I still haven’t seen my check this company is a fraud and I am very mad at this point like I said this company should not even be in business with all the money they steal but somehow they are

Went to the grocery store to make a purchase to find out my card was declined. Went on the app to see these losers closed my account ! I called an the representative keep repeating the same phrase “you’ll receive a letter in the mail “ what good will that do ? I’ve never been late. I’m always paying them off ,days after a purchase. Just to have a closed account for NO REASON. I’ve never even used 80% of the balance on my card. How can a company treat people like this.

Approximately 2 months ago I received the Citibank Checkbook that I'd ordered. About 1 month ago I'd applied for the Citibank Credit Card, and was told that I would be mailed to me:

Donald King

507 Sidney Circle

Winter Haven, Fl. 33880

After signing up on the Citibank mobile app, a couple days ago I tried to log into my account, but received a message that my account was deleted. This was not of my doing.

I'm filing this complaint because I strongly believe that someone has stolen my Identity and has received several Citibank Cards in my name.

I have received a judgement letter for debt that was caused due to failed business. They refuse to apply my insurance for help with debt. They have two different amounts owed and did not accept by offer and never confirmed it was received. I need to settle this debt ASAP

P. Williams

letter rec'd from Harris and Zide

[protected]

P. Williams

1371 Nisich Drive

San Jose, Ca 95122

[protected]

Citi Cards have the worst customer service ever. I was trying to update the information on my account. First, I was treated in the worst manner as if I were an identity thief and as a solution, the rude agent on the phone told me they would mail me a letter with a code. Then I should call them and verify my id. This is outrageous in 21 st century when citi has all my information.

Again a rude agent with no solution... Worst experience ever. If it weren't for Costco I would have closed the account by now.

Citi management continues to lower services.

I just spent over 1/2 hour trying to redeem points.

They changed the points to Rewards Points instead of a straight forward cash back.

I tried to use online options buy login and password restrictions make it so Incannot remember them.

I tied online while I was waiting. I hung up when they ansered after 1/2 hour anf then got a message that the redemption did not work.

I SEE OTHER BANKS ARE OFFERING COMPARABLE OR BETTER POINTS, SO I AM LEAVINIG AFTER 5BPLUS YEARS.

Seems the fraud department is well trained to not help but annoy customers!

After many calls the fraud department, even after speaking with two supervisors the department kept blocking my transactions. Even after verifications multiple times they cutoff my online access. Finally it took two tries and almost an hour to reach them by phone so I can pay off a little balance, get my reward money and once it is done I WILL cancel this account. Shame on citibank for such a bad service! I will never do business with citibank again.

5/20/2022

Sandeep Savla

April 2, 2022 Opened online checking account with Citibank Online

April 13, 2022 Funds deposited into Checking Account

April 13, 2022 Account blocked, I called customer service to verify transactions and was told my account would be unlocked in 24 hours.

April 14, 2022 Account still locked and now online access has been blocked

April 14, 2022 I called customer service again and was transferred to the fraud department. I gave the information i was for to verify my identity and had code sent to my phone number. I was then to transferred to someone else in the fraud department who all of the sudden said they could not verify my phone number and hung up in my face after yelling at me. How could they not verify my number when the person i spoke to right before them sent a code to verify my phone number? this was the number i used when opening my account in the first place.

April 15- May 20, 2022 During this time I have called every day. a couple of the reps were nice only to transfer to someone who treated me unfairly and again hang up in my face. There was even an instance in which I asked one of the women that asked me to verify my number to repeat the number I gave her just to make sure there was no miscommunication and she told me she couldnt do that. Im wondering if that may or may not have something to do with this whole mess. Like maybe someone took my number down wrong on one of the phone calls? anyways, I was told several times that a reference letter would be sent to my address which never came. Is there anyone that can help? Please.

Thank You,

Raymond Aldaz

Applied for and received a Home Depot credit card from your bank. Tried to use the card in Uniontown, PA to purchase a dishwasher. Card is declined and I get a text asking if I made the purchase or if it was fraud. I verified the purchase and was told the card was activated and to try again. We have, 8 times. I have spent over 3 hours on hold and trying to resolve this issue with your fraud department. they tell me they can't send me a text to verify my ID by my phone. YOU ALREADY SENT ME A TEXT! How can it suddenly not work? This is an extremely poor example of customer service by any company much less one with your storied history. I really need someone to be made aware of a process you supposedly can't use but have sent a previous text to verify the sale. Beyond absurd!

Tom Witcher

[protected]

On February 4, I deposited 500 in the ATM inside the ban around 6 pm. At that time, there was a different type of machine. I pressed the button for the receipt to be emailed to me; however, when I checked on Sunday, I realized that I did not see any recept from Citi bank at 21710 Jamaica Ave, Queens. NY 11428 was not emailed to me. When I called customer service, I told them about the incident i told them it was some of my mortgage money. I told them please look at the camera and see that cash was deposited into the account. They credit it into my account and take it back out, The issue is ongoing, and nothing is being done. Please help

My wife and I each received the same letter (U.S. mail) on CitiBank letterhead (See attached images). It asks us to complete and submit Form 4506-C (IVES Request for Transcript of Tax Return) before completing the processing of the request to open a Citi Custom Cash Mastercard account.

Neither of us has applied for this card.

It appears that someone is applying for accounts in our names. We are unwilling to complete any form that would release all of the personal information on our tax returns.

I recently opened a citibank checking and savings account about a month ago. I had a few coworkers zelle me money back and forth immediately not thinking that would raise a red flag? Well, they froze my accounts with over 2500.00 in there total and said they were closing my accounts for "reasons they can not say". I dont' care about that as much as now my money that i just had in there is held hostage with NO DATE OF REFUND CHECK told to me. this is unacceptable and i will continue to call and call until this matter is resolved.

Around April 23rd and 24th I received a small personal loan from a friend of mine to help me out with some bills and help me get caught up. The money was transferred into my account with not issue and had cleared both his account and mine as well. I used half of the money to take care of some commitments and once again everything was all good. The next day I tried to log into my account to finish taking care of some bills and was not able to log into my account. I did realize I made a mistake by trying to transfer more money out that exceeded my limit for transfers, but that was truly an honest mistake.

Shortly after I could not log into my account I received an email saying that my accounts and and my external accounts had been temporarily suspended and to call the customer service number. I called the number and the first rep I spoke with transferred me to another department and we went through a personal verification process, a transaction verification process and after that I was told that all flags had been lifted and my accounts were good to go. After hanging up with the customer service rep I tried to log in and once again got the same message, so I started the calling process all over again. After being transferred again and again and again, going through all the verification processes again I was told this time that my account was under review and to call back the next day to speak with someone in a different depart about the issue.

I did call the next day, went through the same process again with all the transfers and verifications and finally got to an individual that told me my account was going to be closed but could not give me a reason or tell me what was happening with my money. I find this incredibly annoying and unprofessional for this to happen, and in the way it happened. I did nothing wrong in this situation, no matter what I have to repay the loan I received and I had just switched my direct deposit to start being deposited into my account. I got the loan because I was behind on some bills and needed help. Now, thanks to Citibank, I am even further behind, I am facing evection, my boss has already processed payroll, I have no money and nobody at Citibank with give me a strait answer and doesn't really seem to care. I can't wait 30 to 45 days for my money, I truly do like my account with Citibank and honestly would be very happy if they would just turn it back on so I can finish catching up and move forward with my life and Citibank as my bank of choice.

Please help if there is anyway possible. I am at my wits end with nowhere to turn and I am pretty upset that a bank the size of this would be ok with putting someone out on the street while they hold my money hostage essentially. I had no choice when the government used my tax dollars to hand Citibank a bailout, and I was ok with it because everyone makes a mistake. However, the government looked at the big picture and recognized the importance of Citibank and bailed them out. I made a mistake, but it was an honest one and I realize that. I certainly don't think it was a reason to just lock me out without any contact, any specific reason, and just continually leave me on hold or transfer me to the next guy. I hope that we can get this resolved quickly and professionally because I am sinking fast and it may not be a lot of money in the eyes of a bank as large as Citibank, but $5000 is a lot in my world especially facing eviction. Hope to hear from you soon and talk to the right people to get this matter resolved.

Thanks

Jericho Brown

On February 23 2022 I used my banks (Wells Fargo) online payment system. I accidently sent $69.86 to American Airlines credit card at Citi Bank instead of paying the bill for AAdvantage® Aviator® World Mastercard at Barclays. After numerous calls to your customer service department, I was told that what I needed to do was file a dispute with Wells Fargo and let them work with Citi Bank. After a couple of weeks I called Wells Fargo to follow up on my claim and was told that there was nothing that they could do and that I needed to work it out with Citi Bank. I would like to get this money back asap. It is sitting in limbo at your company and I am sure that no one knows what to do with it. The information:

Wells Fargo Check #[protected] second number of CIti Bank [protected]

Thomas Cashin

4 Annalisa Dr.

Greensboro, NC 27455

[protected]

Thank you.

Hi,

This is manikandan rajagopal from uae

I have received the credit card recently and activated the card. I requested for balabce transfer as service agent confirmed me within 24 hours concern department will contact you regarding the balance transfer. No one called me for next 2 days and I called again this time agent said I will request again to receive a call. I was in emergency to do the balance transfer but citi customer service department was just playing with my request. Now 3rd time I called cause I didn't received any call for BT. again same story and I told them to cancel my card. This time agent called me and convinced me to cancel the request for card closure I said OK to process BT. Today is 12th day that I never received any call for BT and unblock my card I am the one as a customer calling center and awaiting half hour on the line to speak with agent finally they are giving same story that you will receive call. 7th time I called in this 12 days. I can't understand this citi bank service how they are managing customers request. I never had this worst experience in UAE in past 10 years. Citi bank worst service pls make sure to give quality customer services first and then sell your products to the people. Here all are busy in their own life not only for following you people. WORST WORST WORST... I DON'T HAVE ANY OTHER WORDS ABOUT CITI BANK THANK YOU SO MUCH FOR GIVING THIS EXPERIENCE I TOTALLY DISAPPOINTED WITH CITI BANK. IF ANY OF TRUE EMPLOYEES ARE THERE IN CITI BANK PLS NOTE THIS AND DO YOUR JOB TO EITHER CARD CLOSURE OR SORTOVER MY REQUEST.

MANIKANDAN RAJAGOPAL

[protected]

I closed out my Best Buy / Citibank Account over 2 years ago. Paid Off, everything. They continue to call me with ONLY electronic support insisting i still owe Them money. I do not.

There is no one to talk to only a machine reporting that my account (that i closed) is Past Due and i owe $69.00 this is incorrect. the account was paid off over 2 years ago and closed.

I open a saving account with them because I received a letter from them for commercial said if we put how much in the saving account then can get rewarded miles from American Airline , so I did turned out it is a big scam from the bank. I transfered some money from my other bank checking account get the account set up and then few days later I deposited a check it is my payroll check , all of sudden they block my account said that check is not good , so I called and had them checked the check and make sure it's good they confirmed and then I account was unblocked , then I moved all my money from my other bank checking account to this one, then I received a letter in my mailbox it said they would close my account , I called and was told it was a mistaken and I can ignore that letter my account is good they are not going to close. Guess what yesterday I found my account was close again, I made a couple of calls and was told they close that account and I asked where were all of money go they said it would hold for two months because of the fraud. I said I didn't care you close my account with so much trouble going on there I don't care I have account with you or not but I need my money and I have car payment and house payment to do this month , guess what they said they said it's policy we can't do anything. Well, it's not my fault to cause this it's they own bank problems and they hold my money for two months , this is ridiculous and I file this complaint cause I really think they false advertisement and just for holding people money