Citibank
reviews and complaints

My credit limit was $16, 000. I paid on time religiously until i lost my job. I called to let them know I was experiencing financial hardship and requested to lower my interest rates so that I would be able to afford payments.

Rep said nothing he can do at the moment but to call again when I was behind making payments. My credit limit was reduced drastically in half with outrageous interest. One month behind on my payment, and i'd be getting calls before 8am, 4 - 5 times a day.

I called today to mention to a Citibank phone banking officer that the website doesn't accept my credit card details anymore because it's expired & I haven't received the renewed card they promised last August 2021. They're saying they are understaffed due to covid. Yet they answered my call after an hour of waiting just to tell me to go back to the website that rejects my newly expired Citibank card (12/21). She simply dismissed it as a non-emergency.

i am struggling to get my credit card closed, called multiple times to citi bank customer care but they are unable to raise request for my credit card cancellation

I opened a Priority Checking online with Citibank in the hopes of earning the $700 bonus offer. I previously banked with them several years prior and had no major issues so thought it would be good opportunity to renew the relationship and get the bonus. I initially funded with $40, 000 ACH from current primary bank, and everything seemed okay. I needed to deposit an additional $10, 000 to qualify for the bonus. So, I initiated that transfer electronically from my secondary bank. I attempted to log in on my app to ensure the funds had been received but my credentials did not work. I called to inquire but made very little progress. The first time I called they said I needed my debit card in order to verify me. So, I received the debit card and called back in. At that point, I was informed my account was blocked by the new account review team and they were terminating the relationship. They also said the $10, 000 transfer was in the process of being returned, and I would receive a letter explaining why this decision was made and next steps. The letter did not explain anything and advised me to contact the fraud prevention team for the possible expedited return of the initial $40, 000 deposit. I called the number and was not given any additional information as to why they made the decision. I was also told that in order to get my funds back I needed to contact the bank I transferred the $40, 000 from and have them pull the funds back. I expressed confusion because that transfer had been executed weeks ago and funds had been collected. They told me that was the only way I could get my funds back in an expedited manner otherwise I would have to wait the 60-day closure period from the date I received the letter for a check to be sent out. I contacted the bank I transferred the funds from, and they were also very confused and did not understand. So, I waited the 60-day period and still nothing. I called in again and received the same answer about the initial bank pulling back the funds. I called the transferring bank again and spoke with the same customer service rep I spoke to previously. She was perplexed and said she was going to reach out the fed bank and Citibank directly. She advised me to call Citibank again and escalate this matter to a supervisor. So, I called Citibank again and asked to speak to a supervisor. They told me none were available and asked if I would like to request a call back, which I did. The fraud prevention supervisor called me back and we went over the scenario again, and she decided to send an email to a back office to release the funds and cut me a check. I am incredibly disappointed with the poor customer service and the unethical fund holding policies of Citibank. The only bright spot was the customer service of the fraud prevention customer service supervisor that finally decided to do the reasonable thing and return my funds. Thanks for keeping my money for almost 3 months with no return-on-investment Citibank, your company should be ashamed of itself.

I open this account but never activated the bank card or with drew any money. I am now getting a notification that I have a negative balance with bank service fees. how can this be happening when I never used the account or activated the card? The customer service via phone has long wait times and makes you go through 10 prompts to speak with someone. I was then put on hold or transferred and could wait longer. Your customer service is terrible! it should take 30 mins to get an answer about an account. Citi has no problem issuing fees but cannot answer the questions. If I don't recieve a call back today- I will report the card stolen and close the account. Rebecca Briglevic: email is [protected]@yahoo.com. Phone [protected]

This group pulled a bait and switch. The very month in 2019, when the Costco reward certificates were being released, they switched me from a paper statement without my approval to paperless. They claim that they sent my reward certificate in the amount of $225.00 in an email format. It was never received and I complained in March and again in November. Then in 2020 the PANDEMIC hit. The world came to a halt. I have continued to contact Citi and now of course, although they can see it was never used, it has expired. Thank you for ripping me off!

I received a promotional offer from Citibank offering me a bonus of $700 if I opened a Citibank Priority Account, make one or several deposits, and kept over $50, 000 in my account for a period of time that could be around three months. I opened my Citibank Priority Account in July 2021 and received an email confirming that I was ready for online banking on July 25, 2021. Today is January 1, 2022, and I have not received the $700 bonus, not have any indication that the bonus will be deposited in my account anytime soon. Should I wanted to transfer my money to other bank account, Citibank is not helping me at all because it is not facilitating transferring money to other bank account and closing the Citibank Priority Account.

Charges denied on card with credit limit of 15, 000 and less than 5, 000 balance. Spoke with representatives and their manager by phone for over an hour on 2 occasions with no resolution. Electronic payment sent and received 12/27 on check of websites of bank and card. No issues with previous payments every December when card is maxed out and paid off in full by the due date. 5 days after the payment told it would not clear for 5 more days despite the money already having been sent and received 5 days earlier. We charge thousands every month and pay off in full by the due date and have for 20 years with no issues. Activity no different than every December. Despite all the business we have given and prompt payment of every bill we were not even given the courtesy of a call/e-mail/text when the payment which was already received was placed on hold. We will pay off our balance and use another card. They have never done this to us.

On Dec 21, 2021, I went online banking and my checking account says "Blocked". I immediately called Customer Service and they connected me with the Fraud Department. They did not disclose why my account is blocked. I went to the nearest Branch but no details why. I have been patiently calling almost everyday to get a status update even having to be placed on hold by Customer Service for at least an hour and a half, then another hour and a half when connected to Fraud Department. Once connected, they don't tell details, cannot provide status update but keeps saying, "your account is referred for closure" and that you will be receiving a check in the mail. It's been my 8th day and still no check in the mail, cannot even access nor see my account online. This is so frustrating having to happen during the holidays with no cash.

i was at Armonk branch and the teller was Ms. Nanci Juarez who was extremely rude and unfriendly and rejected to apply my checks as detailed deposit as i asked her in the beginning. at the end she told me no, and you can't do it even though i am Citibank customer for over 15 years and i have been getting detailed deposit all these years. when i asked about another method to get my detail back so i can apply it to QuickBooks, she said I can't help you. I asked for a manager, and she said no one here very rude as well until I have Angella Henry assisted me and provide me with copies of the checks.
At the end I had another single check to deposit, and Ms. Juarez was making fun and laughing and said do you also need a detailed deposit for this?
i was choked for a professional person representing Citibank to act this way with clients and not satisfied at all and she should be taught how to deal with clients that in business with Citi for over 15 years

My account was closed and no reason was provided as to why.

I was initially told that I would receive a letter in the mail regarding this and explaining why... now I am told the account has been closed and a check will be processed to return funds but they can not reveal any details as to why...

They held and are still holding my money for over 2 months.

The last time I spoke with someone I was hung up on and she kept repeating that details could not be provided.

Right before Christmas, Citibank closed 3 of my credit cards suddenly without any notice. I found out only by trying to use the Citi Costco card at the Costco Warehouse.

I called the customer service number, only to be told to write a PO Box number in Souixs Fall, South Dakota.

Thinking back, I used the AA Advantage cards for 2 payments at Plastiq to pay my LOC. Costco card has always been used for Costco and Walmart purchases.

This type of arbitrary behavior by Citibank is appalling.

I purchased an Airline Ticket from ASAP travel agent. This was during the covid period. I was given assurance that any changes or cancellations can be made with a full refund. I also purchased insurance protection because you can never believe the travel agents. Most of them are liars as was "Aero" with ASAP. I provided City with ample evidence showing the e-ticket, the cost of the insurance, and yet Citi decided to site with ASAP. I have also furnished several reviews of complaints from many customers who have been cheated by ASAP and their agents. I am now sending the case to the Attorney Generals Office and the BBB for their intervention.
The only reason I can think of Citi citing with ASAP is that they make a good commission from travel agents and they protect the vendors' interest rather than Citi's own customers. if you read the reviews of this travel Agent, you could tell they are the biggest crooks and liars in the industry.

I've been trying for 2 days to talk to someone because fraud services referred my account for closure so I'm trying to get my money out before they permanently close it they won't give me any reason for this and they want me to wait for check to come in the mail I can't wait for that, they have wonderful timing when it comes to this stuff Christmas is close and y'all want to close an account.

I am a 11 year customer and one of my checks I mailed in was lost by Citibank. They could not locate it, I suspect the employee did not see 2 checks in the envelope and threw it out. Anyway the check is now missing so I will have to go to my bank and put a stop/hold on the check and this will cost me $30!

I called customer service and they said they would not credit me the $30 on my account even though they caused the problem. I am looking at other options and will be closing this card. They would rather loose a long time customer over a lousy $30.00

I am a "preferred customer" of Citibank. Today I have tried to contact customer service and have been placed on HOLD for a period of one and a half hours (3 calls). On one call after 31 minutes I was cut off. I received a call this morning which I believe was a fraud questioning a charge on my account. This call was recorded and I called back the number they left. Placed on hold. While waiting I googled the number and was informed this number was a fraud resulting in call #1-customer service 30 minute wait. This is unacceptable. I called back resulting in call #2. After 30 minutes I decided to call my branch and was transferred to "customer service" I was cut off when to rep went to pick up after 32MINUTES. CalI #3-1/2 hour wait and I hung up. I want assistance. I expect preferred customer service. If I don't get it I will withdraw ALL of my accounts from Citibank within the next week.

I am totally done with your CUSTOMER SERVICE. How many rep do you have? Five? I want to speak with a human being. Customers who call customer service should be given the option a speaking with a human being who can help me in five minutes tops.

Citibank closed all of my accounts including Best Buy. I always pay on time. My debt ratio is high, however I have money to pay everything off. I'm earning more interest in that account and have chosen this temporary, until the first of 2022.

12/12/2021--Spoke 4 times with fraud dept. 4th time with "oscar", a supervisor. I could not answer "secret" word as I had not used it in 9 years. Someone put a fraud alert on the account as a result. All 4 phone calls kept addressing my wife's account which had nothing to do with the account I called about--mine. I tried umpteen times to explain to "oscar" he was referring to my wife's account and not mine. He stayed his course and kept referring to the "primary" user. I said that was me. He continued with my wife's acct., which I did not call about. I continued to tell him I would not address her account, but only mine. Bottom line-- we got no where because of 5 [censored]s who would not listen to the problem I called about, but simply followed their protocol. We now have to wait 7 days for a "fraud" letter to show up before we can resolve the issue with her card? Ridiculous!

Customer service is a strong F! Every month you loose my payment. I spend more than an hour on the phone every month trying to get this corrected! You ask me to gather all info on my end when it's YOU THAT LOOSES MY CHECK EVERY MONTH! Sent all bank statements proving payment and cashing of my checks that you claim to not receive, then tell me you received a payment from some weird bank, so you received my money but can't seem to figure out where to put it?! You can't see your head because it's so far up your a$ and then blame it all on Covid! Such [censored]!

I recently applied for an online savings account. I went in and completed an online application with all of my personal information including SS#. It first asks you to verify your zip code to make sure your city qualifies which mine did.

Upon my submission of the application I was informed that I was declined (a letter would be sent to my house in 7 days informing me for the decline reason), as a former bank employee I was concerned my credit had been compromised (as I have 800 + credit score). I then called Citi group customer service and was informed I had been declined but the representative could not tell me why and needed to wait for the letter. I explained that I travel south for the winter and would not be home until April. So I was referred to another number and was told the same thing.

I then put a complaint with the BBB and went through the back and forth of submitting a complaint, and a few weeks later I received a call from an arrogant customer service representative stating that my application had actually been lost. This didn't settle well with me as I most likely had a credit check completed, and where did my information go?

This type of unprofessional business practice is what is driving demand for cryptocurrency. People are tired of the inconsistencies, errors or lack of integrity of the banking system.