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Debonairs Pizza Customer Service Phone, Email, Contacts

Debonairs Pizza
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Debonairs Pizza Reviews 335

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12:00 am EDT
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Debonairs Pizza Delightful Experience with Debonairs Pizza Chicken & Mushroom

I recently tried the Chicken & Mushroom pizza from Debonairs Pizza, and it was an absolute delight! The combination of tender chicken, flavorful mushrooms, and savory sauce on a perfectly baked crust left me craving for more. Each bite was a burst of deliciousness that satisfied my pizza cravings. The service was quick, and the pizza arrived hot and fresh. Highly recommend trying this pizza for a truly enjoyable experience!

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  1. Pros
    1. Wide variety of pizza options
    2. Innovative pizza flavors
    3. Efficient online ordering system
    4. Frequent promotional deals
    5. Reliable delivery service
  1. Cons
    1. Limited global presence compared to rivals.
    2. Menu variety may lag behind competitors.
    3. Relatively higher pricing in some markets.
    4. Potential inconsistency in franchise quality.

Debonairs Pizza Complaints 334

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8:46 am EDT
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Debonairs Pizza Service and execution of order

Sat. 04/05/2024 about 13h40 to 14h05

Order placed on Sat. 04/05/2024 at Debonairs Lifestyle Centurion was less than satisfactory. On return from nearby PnP Hyper only then noticed that the order was incorrectly processed. 2x spinach & feta instead of spinach & bacon. The cashier went to the kitchen to ‘remedy’ the order asking them to add the bacon which was not mentioned to me by the kitchen staff who came to the counter. She just said that the order was already made. Also only informed then that the cheezy beef & onion pizza was substituted with mushroom. Due to time constraints, I left with a beef & mushroom and 2 spinach & feta pizza. This order was intended as a birthday treat for 3 friends in the hospitality industry in Pta North who had a limited time for lunch.

Tina

Desired outcome: Complimentary voucher

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CakePlanet
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May 14, 2024 7:07 am EDT
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If you haven't already, contact Debonairs Pizza directly to explain the situation and ask for a refund or a replacement for your order. It's also helpful to give them feedback so they can improve their service. Next time, check your order before leaving the store to make sure everything is correct. Hopefully, they'll make it right for you and your friends!

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6:19 am EST
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Debonairs Pizza Pizza bad pizza

Good day ma/sur

I have two major complaints with Dundee debonair. Two different days have found really descusting stuff on my pizza the 1st was poo and the second was cemen/cum I have phoned in to speak the manager but nothing has came from that.. I kept the pizzas for proof. I want yi sue the owner and publish what had happened please get back to me..

Claimed loss: R600

Desired outcome: A proportion pay out or I'll sue I have the proof and everything and I'll make it go viral

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5:36 pm EST
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Debonairs Pizza Undercooked base

I ordered from Uber eats - Debonair Maponya Mall on the 19th of December 2023 @ 21:30 order: #AD4EB on the 20th I called & sent an email with pics to them & to Famous Bands with they stated it’s their customer service follow ups we done till this day these no response then I went in person to the shop on the 3rd January @ 16:00 asked for the manager who told me that they are not I charge I must contact Uber eats funny enough Uber eats doesn’t prepare food, take orders or our money, I contacted them they promised to do follow up & get back to me but nothing.

I’ve waisted more time, money on calls, emails & petrol not forgetting emotional stress caused since it was a celebration, I’m really drained if this is the service we deserve with these franchises

Claimed loss: R 1000

Desired outcome: Reimburse & treat their customers with dignity

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Is Debonairs Pizza Legit?

Debonairs Pizza earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Debonairs Pizza to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Debonairs Pizza is known for their high standards and safety. If you're thinking about dealing with Debonairs Pizza, it's wise to check how they handle complaints.

We found clear and detailed contact information for Debonairs Pizza. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Debonairs Pizza has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Debonairspizza.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Debonairspizza.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Debonairspizza.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Debonairs Pizza has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 334 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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12:46 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the weekend of 2024.12.(15,16and 17)my son was working at debonairs in Broadwalk in p.e as a casual worker.He was been treated very unfairly by the owner and for those days the owner of the store was verbally abusing,insulting and aggressive towards him the whole weekend. He refused for my son to take his lunch when it was his required time.I literally...

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6:34 am EST

Debonairs Pizza Triple decker pizza

I bought triple decar pizza from debonairs on the 25 Nov 2023 at krugersdorp debonairs near yusof dadoo and it's only my daughter who picked up the worms in the pizza but before I can send it to social. I think it be fair that I'll give you right of response I'm trying to take photos of the pizza but the app takes me back to the first complain folder. I have picture of the piece with slip as proof of payment

Claimed loss: R249

Desired outcome: As the company see it fit

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4:40 pm EDT
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Debonairs Pizza Stale pizza

To say that iam upset is an under statement iam truly unhappy with the service I received from your store in diepkloof square and sadly I couldn't return back to the store today still I ordered 2 medium pizza's, 1 large and 2 real deals only to eat pizza that tastes like it's still frozen and it's stale as if the dough has been in a freezer forever this is uncalled for honestly it needs to stop I don't see myself ever buying pizza there when I always buy from your store in particular iam not happy at all

Claimed loss: 300+

Desired outcome: Refund

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10:57 am EDT
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Debonairs Pizza Meaty triple decker

I ordered the meaty triple decker with sweet chilly sauce and extra cheese from the Sunningdale Debonairs on the with October 2023. There were indeed three layers, but no cream cheese, no spare rib, two or three pieces of 1cm x 1cm ham per layer and perhaps two tablespoons of ground meat. It was drenched in a vinegary sauce and the onions were raw.

I am informed by the complaints department that the above complaint is unlikely to attract attention because there are not enough words and yet I would have thought that the fact that there is less than 50% of the pizza that complies with their advertisement would be enough to attract attention so perhaps attention is what they are striving to avoid while delivering an unbelievably inaccurate description of the product they guarantee to offer. Is this enough words for such a rubbish pizza?

Claimed loss: Personal satisfaction

Desired outcome: A better product and answers as tocwhere the meat and cream cheese actually went

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7:34 am EDT
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Debonairs Pizza Payment declined on the Debonairs Pizza app but the money seems to be gone in my account

Good day.

This is the second time where I pay for a pizza and the payment gets declined yet, the money in my account appears to have paid for the pizza. Can you please reverse my money because in both instances it says payment declined on your app. Now I have R95 and R209 stuck. The phone number I used to order is [protected]. Please assist

Kind regards

Desired outcome: Reversal since I didn't get the pizza

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12:25 pm EDT
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Debonairs Pizza Bad service

I just ordered 3 triple decker they arrived an hour and few minutes late they were cold as hell I called in some women called flora I think it’s the manager was so hella rude she decided to take the pizzas back I am so not happy with this service an it’s not the first time definitely I am gonna report it to every social media platform also my call recording I have them they need to be closed

Desired outcome: They need to be closed

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1:49 pm EDT
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Debonairs Pizza Late delivery / cold food

I ordered pizza via the debonairs app with the Rock Cottage branch. On their website it states that pizzas should be delivered within 40 minutes. I received my order over an hour an a half later and the food was cold. This is now the second time that this has happened. When I phoned all they say is sorry its busy. This is not acceptable as I have to explain to 2 hungry kids why the food isn't here and when it is why it's cold. Surely if you know it's a busy night you shift more staff and or drivers. Deleting the app and not ordering from them again.

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8:24 am EDT
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Debonairs Pizza Late delivery and cold pizza

Afternoon, I hope this email finds you well.

I ordered a pizza on 27/09/2023 at mayibuye debonairs pizza. I ordered it at 18h09, they delivered it at 19h54, surprisely my order was very cold. I don't enjoyed it.

It was a first time to experience it.

They must improve their service.😭😭😭😭😭😭😭😭

From duncan mathebula

[protected]

Desired outcome: I would appreciate a response.

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8:27 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Good day I placed an order on the Debonairs app using a 150 voucher ([protected]) on Wednesday 13th September, and my order timed out. The voucher was redeemed at this point and I received an email saying they refunded my credit card. This is concerning as I didn’t even use a card to place an order, I have no idea why the refund was processed that way. I...

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10:48 am EDT
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Debonairs Pizza Triple decker small pizza

My name is Ntokozo Langa and I bought a pizza at Loch Logan Waterfront mall in Bloemfontein Freestate. It is very dry hard to chew oor even difficult to bite it. It doesn't have things inside even tomato is so little not to mention the sprinkles of chicken you can't even taste mashrooms. I am so angry at this because I love creamy chicken and it's never like this. It's like eating a hard overnight dough only sound parts of this pizza is burnt and even the toping is very hard. It's not juicy like it's always is. I paid R84. 90 and I'm not happy at all

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4:55 pm EDT

Debonairs Pizza Bad service

I am writing this email with so much range. I ordered a pizza online at Debonnairs Maponya mall around 19:17 today.

The pizza only got delivered at 22:25, they didn't even bother to call me and tell me what's the delay about. I had even given up on the order as I wanted a refund but sadly I couldn't get it. The pizza was cold and dry. Now who has to eat such? Is it fair? I am very angry I don't wanna lie. Second incident such happens to me in just two months apart.

First time I ordered at Dube Debonnairs on June, and my order was never delivered. I had to take an uber to go there myself to go and fetch my order. What kind of a service are you running?

I'm done, literally. I had to learn my lesson with you guys in a very bad way.

Regards

A dissatisfied angry customer

Teboho Ratholo.

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6:51 pm EDT

Debonairs Pizza Product

Hi on Friday afternoon I've ordered the triple decker chicken and the 5 sausages the triple decker chicken the tomatoes had a really bad taste like a sour taste off taste and the 5 sausages the chicken sausage had a really bad smell and taste it's the 1sf time this has happened and I'm really not happy I'll be grateful if this matter can be resolved and my order be replaced please.i really don't even wane go back in there because il be very angry at the manager it wil be better If they can just replace my order and have it delivered at my house please it's 86 Caledon road Nigel thank you very much I'll still support debonairs the food will always stay the best

Desired outcome: I'd like my order to be replaced

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2:45 pm EDT
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On the 26th of July 2023 I placed an order around 19:00 the Maponya mall store accepted my order an hour later I called and one of the workers informed me that the order never left the store it will leave in 5 minutes 30 minutes later I called and nobody responded I called customer care and could not receive any help .I never received feedback and no order...

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3:50 pm EDT
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Debonairs Pizza False advertising and service

On the 22-07-2023 I bought a large cream-decker pizza plus free 1.5 coke as advertised on the receipt I never received my coke as advertised I enquired about the 1.5coke the store manager told me that its a old promo and its been coming from last year if how ever this promo is old and coming on since last year how come its still in the receipt coz according to me you guys just want customers to get in the store with this false advertising only after purchasing the meal and receiving it incomplete is customers been told its an old promotion. What kind of business do you run and how come this promo is not removed from the receipt so that customers know what exactly they are getting instead of false advertising. This I totally not on and unacceptable. When I took the food back they didn't want to take it back.

Desired outcome: i need either my money back or complete meal as advertised on the receipt

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11:38 am EDT
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Debonairs Pizza Raw pizza

I order a pizza at debonairs Khayelitsha in Capetown and I received a raw pizza when I called the manager he told me that he will send a drive to deliver another pizza and take this one I waited for 3 whole days then I called again yesterday and told the manager that I want refund he told me it will reflect today around 12 but still nothing...I just call them and they cut the call. And this is not the first time I received a raw pizza everytime I complain nothing is happening so I'm tired of this I just want my refund of R200 please

Desired outcome: There is not desired outcome

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5:19 am EDT

Debonairs Pizza Late delivery

I placed my order online at 18:34pm at 18:55 the app confirmed my order had been delivered. When I phoned into the store at 19:10pm they told me my pizza had not left the store as the driver was doing 2 other deliveries. At 19:41 I then phoned again and they advised they would contact the store and get them to phone and advise me where my pizza is. At 20:00 I received a call asking if I still want my order. It took another 10 minutes for my order to be delivered and I literally stay 2 minutes drive away. When the pizza finally arrived it was ice cold and I told the driver I will not pay for it as it is cold. He demanded I give him the pizza back and told me that is no longer the policy and I must give him the pizza back. He was rather rude and I told him to take the pizza and just go. I now await a response from them as I have emailed my complaint to Debonairs

Desired outcome: I would like HOT complimentary pizza

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11:40 pm EDT

Debonairs Pizza I want my refund

I orders a pizza at Debonairs ...my apologies showed Dobsinville branches ,and they called to say try can't reach my destination.

Askedbthen yo place the same order to my nearest branches they said they can't..

Been calling them since January and they will drop the call..or refer me to help desk which is useless its self endup hanging upbthe call.

I called help desk straight they old me to send screen shots and bank statement.

I did ,manager emailed me telling to leave whatsapp number cz he /she cant get hold of me,i did.

Now they didn't get back yo me till i called help desk again,then he called telling me he will call next day but didn't..

Till today been calling help desk and they being useless talking to 5 useless people including Dimakatso and Buyisile.

They both said they will get back to me but also didn't...

Now im gonna open a case on making me stupid and wasting my resources calling since January...

And i wont stop till they learn their lesson.

Desired outcome: I need my refund

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About Debonairs Pizza

Screenshot Debonairs Pizza
Debonairs Pizza is a South African pizzeria chain offering a variety of pizza styles, including classic, specialty, and signature options. They provide both delivery and carry-out services. Customers can order from a range of sides, such as wings and breadsticks, as well as customizing their pizzas with a selection of toppings.
How to file a complaint about Debonairs Pizza?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Debonairs Pizza in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Debonairs Pizza. Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Debonairs Pizza on ComplaintsBoard.com.

Overview of Debonairs Pizza complaint handling

Debonairs Pizza reviews first appeared on Complaints Board on Jan 30, 2009. The latest review Delightful Experience with Debonairs Pizza Chicken & Mushroom was posted on May 16, 2024. The latest complaint order was resolved on Sep 29, 2014. Debonairs Pizza has an average consumer rating of 1 stars from 335 reviews. Debonairs Pizza has resolved 5 complaints.
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  1. Debonairs Pizza Contacts

  2. Debonairs Pizza phone numbers
    +27 861 374 992
    +27 861 374 992
    Click up if you have successfully reached Debonairs Pizza by calling +27 861 374 992 phone number 29 29 users reported that they have successfully reached Debonairs Pizza by calling +27 861 374 992 phone number Click down if you have unsuccessfully reached Debonairs Pizza by calling +27 861 374 992 phone number 13 13 users reported that they have UNsuccessfully reached Debonairs Pizza by calling +27 861 374 992 phone number
    +27 113 153 000
    +27 113 153 000
    Click up if you have successfully reached Debonairs Pizza by calling +27 113 153 000 phone number 12 12 users reported that they have successfully reached Debonairs Pizza by calling +27 113 153 000 phone number Click down if you have unsuccessfully reached Debonairs Pizza by calling +27 113 153 000 phone number 7 7 users reported that they have UNsuccessfully reached Debonairs Pizza by calling +27 113 153 000 phone number
    0861 DPIZZA
    0861 DPIZZA
    Click up if you have successfully reached Debonairs Pizza by calling 0861 DPIZZA phone number 0 0 users reported that they have successfully reached Debonairs Pizza by calling 0861 DPIZZA phone number Click down if you have unsuccessfully reached Debonairs Pizza by calling 0861 DPIZZA phone number 0 0 users reported that they have UNsuccessfully reached Debonairs Pizza by calling 0861 DPIZZA phone number
    More phone numbers
  3. Debonairs Pizza emails
  4. Debonairs Pizza address
    PO Box 2884, Halfway House, Midrand, 1685, South Africa
  5. Debonairs Pizza social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Debonairs Pizza Category
Debonairs Pizza is ranked 64 among 166 companies in the Restaurants and Dining category

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