Menu
Debonairs Pizza
Debonairs Pizza Customer Service Phone, Email, Contacts

Debonairs Pizza
reviews & complaints

www.debonairspizza.co.za
www.debonairspizza.co.za

Learn how the rating is calculated

1.1 333 Reviews

Debonairs Pizza Complaints Summary

5 Resolved
328 Unresolved
Our verdict: If considering services from Debonairs Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Debonairs Pizza has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Debonairs Pizza. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Debonairs Pizza reviews & complaints 333

Sort by:

Newest Debonairs Pizza reviews & complaints

ComplaintsBoard
J
6:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Pizza bad pizza

Good day ma/sur

I have two major complaints with Dundee debonair. Two different days have found really descusting stuff on my pizza the 1st was poo and the second was cemen/cum I have phoned in to speak the manager but nothing has came from that.. I kept the pizzas for proof. I want yi sue the owner and publish what had happened please get back to me..

Claimed loss: R600

Desired outcome: A proportion pay out or I'll sue I have the proof and everything and I'll make it go viral

Confidential Information Hidden: This section contains confidential information visible to verified Debonairs Pizza representatives only. If you are affiliated with Debonairs Pizza, please claim your business to access these details.

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
M
5:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Undercooked base

I ordered from Uber eats - Debonair Maponya Mall on the 19th of December 2023 @ 21:30 order: #AD4EB on the 20th I called & sent an email with pics to them & to Famous Bands with they stated it’s their customer service follow ups we done till this day these no response then I went in person to the shop on the 3rd January @ 16:00 asked for the manager who told me that they are not I charge I must contact Uber eats funny enough Uber eats doesn’t prepare food, take orders or our money, I contacted them they promised to do follow up & get back to me but nothing.

I’ve waisted more time, money on calls, emails & petrol not forgetting emotional stress caused since it was a celebration, I’m really drained if this is the service we deserve with these franchises

Claimed loss: R 1000

Desired outcome: Reimburse & treat their customers with dignity

Confidential Information Hidden: This section contains confidential information visible to verified Debonairs Pizza representatives only. If you are affiliated with Debonairs Pizza, please claim your business to access these details.

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
T
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Debonairs Pizza - I am complaining about that the owner of the store in pe at broadwalk mall. Treatment towards his workers and casual workers.

On the weekend of 2024.12.(15,16and 17)my son was working at debonairs in Broadwalk in p.e as a casual worker.He was been treated very unfairly by the owner and for those days the owner of the store was verbally abusing,insulting and aggressive towards him the whole weekend. He refused for my son to take his lunch when it was his required time.I literally...

Read full review of Debonairs Pizza

Is Debonairs Pizza legit?

Our verdict: Complaints Board's thorough examination reveals Debonairs Pizza as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Debonairs Pizza stands out for its commitment to quality and security. Clients considering Debonairs Pizza should delve into its customer service record to gauge compatibility with their expectations.

Debonairs Pizza earns 91% level of Trustworthiness

Perfect Trust Endorsement: Debonairs Pizza achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Debonairs Pizza. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Debonairspizza.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Debonairspizza.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Debonairspizza.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Debonairs Pizza has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 333 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
G
6:34 am EST

Debonairs Pizza Triple decker pizza

I bought triple decar pizza from debonairs on the 25 Nov 2023 at krugersdorp debonairs near yusof dadoo and it's only my daughter who picked up the worms in the pizza but before I can send it to social. I think it be fair that I'll give you right of response I'm trying to take photos of the pizza but the app takes me back to the first complain folder. I have picture of the piece with slip as proof of payment

Claimed loss: R249

Desired outcome: As the company see it fit

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
L
4:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Stale pizza

To say that iam upset is an under statement iam truly unhappy with the service I received from your store in diepkloof square and sadly I couldn't return back to the store today still I ordered 2 medium pizza's, 1 large and 2 real deals only to eat pizza that tastes like it's still frozen and it's stale as if the dough has been in a freezer forever this is uncalled for honestly it needs to stop I don't see myself ever buying pizza there when I always buy from your store in particular iam not happy at all

Claimed loss: 300+

Desired outcome: Refund

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
A
10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Meaty triple decker

I ordered the meaty triple decker with sweet chilly sauce and extra cheese from the Sunningdale Debonairs on the with October 2023. There were indeed three layers, but no cream cheese, no spare rib, two or three pieces of 1cm x 1cm ham per layer and perhaps two tablespoons of ground meat. It was drenched in a vinegary sauce and the onions were raw.

I am informed by the complaints department that the above complaint is unlikely to attract attention because there are not enough words and yet I would have thought that the fact that there is less than 50% of the pizza that complies with their advertisement would be enough to attract attention so perhaps attention is what they are striving to avoid while delivering an unbelievably inaccurate description of the product they guarantee to offer. Is this enough words for such a rubbish pizza?

Claimed loss: Personal satisfaction

Desired outcome: A better product and answers as tocwhere the meat and cream cheese actually went

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
T
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Payment declined on the Debonairs Pizza app but the money seems to be gone in my account

Good day.

This is the second time where I pay for a pizza and the payment gets declined yet, the money in my account appears to have paid for the pizza. Can you please reverse my money because in both instances it says payment declined on your app. Now I have R95 and R209 stuck. The phone number I used to order is [protected]. Please assist

Kind regards

Desired outcome: Reversal since I didn't get the pizza

Read full review of Debonairs Pizza
View 0 more photos
Hide full review
ComplaintsBoard
K
12:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Bad service

I just ordered 3 triple decker they arrived an hour and few minutes late they were cold as hell I called in some women called flora I think it’s the manager was so hella rude she decided to take the pizzas back I am so not happy with this service an it’s not the first time definitely I am gonna report it to every social media platform also my call recording I have them they need to be closed

Desired outcome: They need to be closed

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
T
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Late delivery / cold food

I ordered pizza via the debonairs app with the Rock Cottage branch. On their website it states that pizzas should be delivered within 40 minutes. I received my order over an hour an a half later and the food was cold. This is now the second time that this has happened. When I phoned all they say is sorry its busy. This is not acceptable as I have to explain to 2 hungry kids why the food isn't here and when it is why it's cold. Surely if you know it's a busy night you shift more staff and or drivers. Deleting the app and not ordering from them again.

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
D
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Late delivery and cold pizza

Afternoon, I hope this email finds you well.

I ordered a pizza on 27/09/2023 at mayibuye debonairs pizza. I ordered it at 18h09, they delivered it at 19h54, surprisely my order was very cold. I don't enjoyed it.

It was a first time to experience it.

They must improve their service.😭😭😭😭😭😭😭😭

From duncan mathebula

[protected]

Desired outcome: I would appreciate a response.

Read full review of Debonairs Pizza
View 0 more photos
Hide full review
ComplaintsBoard
I
8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Debonairs Pizza - Service

Good day I placed an order on the Debonairs app using a 150 voucher ([protected]) on Wednesday 13th September, and my order timed out. The voucher was redeemed at this point and I received an email saying they refunded my credit card. This is concerning as I didn’t even use a card to place an order, I have no idea why the refund was processed that way. I...

Read full review of Debonairs Pizza
ComplaintsBoard
N
10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Triple decker small pizza

My name is Ntokozo Langa and I bought a pizza at Loch Logan Waterfront mall in Bloemfontein Freestate. It is very dry hard to chew oor even difficult to bite it. It doesn't have things inside even tomato is so little not to mention the sprinkles of chicken you can't even taste mashrooms. I am so angry at this because I love creamy chicken and it's never like this. It's like eating a hard overnight dough only sound parts of this pizza is burnt and even the toping is very hard. It's not juicy like it's always is. I paid R84. 90 and I'm not happy at all

Read full review of Debonairs Pizza
View 0 more photos
Hide full review
ComplaintsBoard
M
4:55 pm EDT

Debonairs Pizza Bad service

I am writing this email with so much range. I ordered a pizza online at Debonnairs Maponya mall around 19:17 today.

The pizza only got delivered at 22:25, they didn't even bother to call me and tell me what's the delay about. I had even given up on the order as I wanted a refund but sadly I couldn't get it. The pizza was cold and dry. Now who has to eat such? Is it fair? I am very angry I don't wanna lie. Second incident such happens to me in just two months apart.

First time I ordered at Dube Debonnairs on June, and my order was never delivered. I had to take an uber to go there myself to go and fetch my order. What kind of a service are you running?

I'm done, literally. I had to learn my lesson with you guys in a very bad way.

Regards

A dissatisfied angry customer

Teboho Ratholo.

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
H
6:51 pm EDT

Debonairs Pizza Product

Hi on Friday afternoon I've ordered the triple decker chicken and the 5 sausages the triple decker chicken the tomatoes had a really bad taste like a sour taste off taste and the 5 sausages the chicken sausage had a really bad smell and taste it's the 1sf time this has happened and I'm really not happy I'll be grateful if this matter can be resolved and my order be replaced please.i really don't even wane go back in there because il be very angry at the manager it wil be better If they can just replace my order and have it delivered at my house please it's 86 Caledon road Nigel thank you very much I'll still support debonairs the food will always stay the best

Desired outcome: I'd like my order to be replaced

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
K
2:45 pm EDT

Debonairs Pizza Maponya mall Debonairs

On the 26th of July 2023 I placed an order around 19:00 the Maponya mall store accepted my order an hour later I called and one of the workers informed me that the order never left the store it will leave in 5 minutes 30 minutes later I called and nobody responded I called customer care and could not receive any help .I never received feedback and no order this is the highest form of disregard for a paying customer I'm extremely disappointed and I will never buy from Debonairs again and I'll definitely spread the word so people are aware of this awful service

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
S
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza False advertising and service

On the 22-07-2023 I bought a large cream-decker pizza plus free 1.5 coke as advertised on the receipt I never received my coke as advertised I enquired about the 1.5coke the store manager told me that its a old promo and its been coming from last year if how ever this promo is old and coming on since last year how come its still in the receipt coz according to me you guys just want customers to get in the store with this false advertising only after purchasing the meal and receiving it incomplete is customers been told its an old promotion. What kind of business do you run and how come this promo is not removed from the receipt so that customers know what exactly they are getting instead of false advertising. This I totally not on and unacceptable. When I took the food back they didn't want to take it back.

Desired outcome: i need either my money back or complete meal as advertised on the receipt

Read full review of Debonairs Pizza
View 0 more photos
Hide full review
ComplaintsBoard
B
11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Raw pizza

I order a pizza at debonairs Khayelitsha in Capetown and I received a raw pizza when I called the manager he told me that he will send a drive to deliver another pizza and take this one I waited for 3 whole days then I called again yesterday and told the manager that I want refund he told me it will reflect today around 12 but still nothing...I just call them and they cut the call. And this is not the first time I received a raw pizza everytime I complain nothing is happening so I'm tired of this I just want my refund of R200 please

Desired outcome: There is not desired outcome

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
N
5:19 am EDT

Debonairs Pizza Late delivery

I placed my order online at 18:34pm at 18:55 the app confirmed my order had been delivered. When I phoned into the store at 19:10pm they told me my pizza had not left the store as the driver was doing 2 other deliveries. At 19:41 I then phoned again and they advised they would contact the store and get them to phone and advise me where my pizza is. At 20:00 I received a call asking if I still want my order. It took another 10 minutes for my order to be delivered and I literally stay 2 minutes drive away. When the pizza finally arrived it was ice cold and I told the driver I will not pay for it as it is cold. He demanded I give him the pizza back and told me that is no longer the policy and I must give him the pizza back. He was rather rude and I told him to take the pizza and just go. I now await a response from them as I have emailed my complaint to Debonairs

Desired outcome: I would like HOT complimentary pizza

Read full review of Debonairs Pizza
View 0 more photos
Hide full review
ComplaintsBoard
N
11:40 pm EDT

Debonairs Pizza I want my refund

I orders a pizza at Debonairs ...my apologies showed Dobsinville branches ,and they called to say try can't reach my destination.

Askedbthen yo place the same order to my nearest branches they said they can't..

Been calling them since January and they will drop the call..or refer me to help desk which is useless its self endup hanging upbthe call.

I called help desk straight they old me to send screen shots and bank statement.

I did ,manager emailed me telling to leave whatsapp number cz he /she cant get hold of me,i did.

Now they didn't get back yo me till i called help desk again,then he called telling me he will call next day but didn't..

Till today been calling help desk and they being useless talking to 5 useless people including Dimakatso and Buyisile.

They both said they will get back to me but also didn't...

Now im gonna open a case on making me stupid and wasting my resources calling since January...

And i wont stop till they learn their lesson.

Desired outcome: I need my refund

Read full review of Debonairs Pizza
Hide full review
ComplaintsBoard
S
11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debonairs Pizza Service not rendered

On the 19th of May I ordered a pizza from a Katlejong branch via the app and they canceled my order and sent a message to contact branch for a refund however that branch number isn't working. Every time when I contact it, it goes through to another branch and they always give me the same number that isn't working. I understand that the Sam Ntuki Mall in Katlehong can't assist but however since they were able to cancel my order that has my full details and contact number it is their duty to contact me and refund me. If their number isn't working why can't they give us their manager's number on the app atleast. I'm unhappy with the Katlehong branch according to the app. Contact number [protected] Sithembile Mhlophe

Desired outcome: A quick refund would be appreciated coz the following day I ordered in a different place, Sam Ntuli Mall. Job well done✔️

Read full review of Debonairs Pizza
View 0 more photos
Hide full review

Debonairs Pizza In-depth Review

Menu Variety and Quality:

Debonairs Pizza offers a wide range of pizza flavors and toppings, catering to various taste preferences. The menu includes classic options like Margherita and Hawaiian, as well as unique combinations like BBQ Bacon and Chicken Tikka. The ingredients used are of high quality, ensuring a delicious and satisfying pizza experience. Customers also have the option to customize their pizzas with additional toppings or choose from vegetarian and vegan options.

Taste and Flavor:

The pizzas at Debonairs Pizza are known for their exceptional taste and flavor. Whether you prefer a traditional or adventurous flavor, you can expect a consistently delicious pizza across different locations. The menu features innovative flavor combinations that are sure to tantalize your taste buds and leave you wanting more.

Delivery and Service:

Debonairs Pizza prides itself on efficient and timely delivery service. The pizzas are carefully packaged and presented, ensuring that they arrive fresh and hot at your doorstep. The delivery staff is friendly and professional, providing excellent customer service. Orders are accurately fulfilled, ensuring that you receive exactly what you ordered.

Pricing and Value for Money:

Debonairs Pizza offers competitive prices for their pizzas compared to other pizza chains. They also have special offers, discounts, and loyalty programs that provide additional value for money. The portion sizes are generous, ensuring that you get a satisfying meal. It's important to note that there may be additional charges for delivery or extras.

Ambiance and Dining Experience:

The restaurants of Debonairs Pizza maintain a high standard of cleanliness and hygiene. The dining area is comfortable and provides a pleasant ambiance for enjoying your meal. There is ample seating available, and waiting areas are provided for customers. The service in-store is speedy and efficient, ensuring a smooth dining experience.

Customer Service and Support:

Debonairs Pizza is responsive to customer queries and complaints, providing excellent customer service and support. They can be reached through various channels such as phone, email, and social media. In case of incorrect or unsatisfactory orders, they are quick to assist and resolve the issue. The staff is knowledgeable and helpful in guiding customers through the menu and making informed choices.

Online Ordering Experience:

The website of Debonairs Pizza is easy to navigate, making the online ordering experience convenient. The menu options and descriptions are clear, helping customers make their choices easily. Online payment methods are available, adding to the convenience. The ordering process is user-friendly, ensuring a seamless and hassle-free experience.

Community Involvement and Social Responsibility:

Debonairs Pizza actively participates in local community events and initiatives, showing their involvement and support. They prioritize sustainable and ethical practices, ensuring that their ingredients and processes are environmentally friendly. They also support charitable causes and organizations, contributing to the betterment of society.

Overall Customer Satisfaction:

Debonairs Pizza has received positive ratings and feedback from previous customers, indicating high levels of satisfaction. The business has built a strong reputation and is popular among pizza lovers. In comparison to other pizza chains, Debonairs Pizza consistently meets customer expectations, ensuring a delightful pizza experience every time.

Innovation and Adaptability:

Debonairs Pizza regularly introduces new pizza flavors and menu items, keeping their offerings fresh and exciting. They embrace technology to improve the customer experience, offering online ordering and payment options. They are also adaptable to changing customer preferences and dietary trends, ensuring that there are options for everyone. The company continuously introduces new services and features to enhance customer satisfaction.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Debonairs Pizza customer service

Website

www.debonairspizza.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Debonairs Pizza?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Debonairs Pizza Customer Service. Initial Debonairs Pizza complaints should be directed to their team directly. You can find contact details for Debonairs Pizza above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Debonairs Pizza. Discuss the issues you have had with Debonairs Pizza and work with their customer service team to find a resolution.