Taco Cabana
reviews and complaints

Someone made a tiktoc video complaint which I responded to with my personal experience to which one of your employees who goes by kei... Supposedly a political science major working for your company... Decided to not only berate me and call me a liar but then informed me that they would have spit in my food! This is not only unprofessional but illegal and disgusting and can pass whatever disgusting disease they may have to your customers!

On April 9, 2023, I ordered a $100 gift card online from Taco Cabana.
Below is a copy of the email they sent on that date.
"Taco Cabana
Thank You For Your Taco Cabana Gift Card Purchase
Hi Robert,
Your order is being processed and you should be notified of its completion shortly. However, some orders require additional information before they can be approved.
Your gift card order number is OCN33735592.
Some may take up to 24 hours to complete. We'll notify you by email as quickly as possible.
Powered by eGifter
Copyright © 2023 Taco Cabana
All rights reserved.
SV-TACOCAB — DEFAULT — Orders/OrderProcessing"
They accepted payment and provided me a number of the card as indicated, but the card was never delivered, and I have tried to contact them several times by phone and at what is listed as the Corporate Headquarters address. The letters are alway returned undeliverable because the address is incorrect.
I am not near a Taco Cabana but ordered a card for someone who is.

Yesterday, 02/07/2023 @ 5:31 pm, when I was finally able to place my order through the drive thru after waiting almost ten minutes for someone to answer me at the speaker, I ordered per my below receipt, which I did not get my complete order. Once I got home, i realized they did not provide a pico nor did they provide the 2 flour tortillas. When they finally got my order to me after waiting another 15 minutes or more, and I complained, the employee laughed at me. This is not the first time that the service was bad. I try to give them a chance thinking that it's just a bad day, but this seems to be often for this location.

3079 College Park Drive

The Woodlands, Tx 77380

Store # 20268 Phone# [protected]

Reg 4-Drive Thru

Order 270878

Date: 11/30/2022

Time:8:27:49PM

Employe: 441608

My name is Porsha Crain and contact email is [protected]@ymail.com.

I am a healthcare worker that work at St. Luke's Hospital right across the way from the Taco Cabana. I'm saying this to say, I am a regular customer at this Taco Cabana. Taco Cabana often is what makes my night at work. On this night, I met a whole new crew that was horrible and customer service was unbelievable! I always order the same thing everytime I go. On this night, my order was totally wrong when I received it and the presentation of it was sickening. The beef taco look like it was thrown together and looked like throw up. I thought it was a bean taco. I asked for hard shell, they gave me soft, just the whole order was wrong. I politely got back in line and told the young lady that I had the wrong order. She politely grabbed the bag and closed the window and went to advised another employee who then came back to the window with the angry face. The argument began. She argued that, that is what I ordered and that she was not giving me my money back, so on and so on. I told her that I did not ask for a refund and that I just wanted the food I ordered so I can return to work. She said a couple of more rude comments and slammed the drive thru window. Another rude lady approach and pretty much had the same rude ugly demeanor as the last employee. I believe this was the manager but no one wanted to admit to their role or name. Basically, nothing was solved, no customer service was rendered and these two ladies was beyond unprofessional and obviously unhappy with their job and do not belong in a customer service position. They both have ruined my whole night and my taste about Taco Cabana. Please note that this is not the case of a rude customer to an employee, I was super polite the whole time and essentially just wanted my food. I left without no food or my money back... just a horrible experience!

The description of these ladies is two Caucasian women, one short, kind of heavy set with brown hair in a ponytail. The other one was tall, skinny, short hair.

Ordered it to go

It was poorly wrapped, everything fell out as soon as I opened it. And it was cold. After I tasted it, I threw the entire thing away. I have eaten at taco cabana for 30plus years. Now I think I will try something new.

Order 344893

11/14/2022

Emp: 408253 name ana (but it was a man that took my order and he and another man made the burrito.

Table tent 20

There were only 3 people in the rest. At the time and there was no activity in the drive through.

11/10/22 I have been coming to the drive thru at 6:05-6:10am each morning on my way to work. Past 3 mornings, I get to the drive thru and no one answers the speaker even at 6:10am I had to come inside store and ask if speaker works. Employee said yes but she had just put her head set on. Then I ask to place order and they run around trying to find their drawer for the cash register. Employee then just stands with her hand out not saying anything to take my cardafter my order is finally taken, it takes 15 mins to make four breakfast tacos. This is terrible service

Ripped off by a rude & racist manager. I order a dozen breakfast tacos (my way) for $19.99. Im charged an additional $2.45 bc the chorizo & bean taco on the outside menu was not included (for whatever reason) amongst the tacos (my way) Why.., bc it was not set up in their computer according to Yolanda, the aggressive racist manager at the Pearland, Tx location (store# 20299). Heres the math. At $1.69 per chorizo & bean taco x 12 = $21.95 with tax. This is just by themselves. I was charged $24.30. So instead of saving money by purchasing the dozen - you actually get to spend more. Absolutely brilliant Yolanda & TC. When I explained this to her, she was rude & very aggressive. She said do you want to look at my computer, its not in here. At this point, I was done with this brainless manager. She is absolutely in the wrong position at this store. Taco cabana can do better. Been coming to this location since the store opened many years ago & never had an issue. This rude & racist Yolanda is a bad manager for Taco Cabana. If you want a manager that understands math & customer service she is a joke.

I had decided to get some taco cabana the one that’s 8030 Culebra Rd while on my way home from work.I got out at 1 in the morning and when I pulled up to the window and I seen a employee by the name of Rosalinda was running around making my order fresh and I noticed that she was the only one there. Coming from someone that works at a fast food it’s so dangerous for a female employee to be all by herself late at night. I’m completely appalled that taco cabana would put their employees especially a female in such a dangerous situation. I hope that young lady gets the recognition she deserves. This is unacceptable.