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Chipotle Mexican Grill Customer Care Service

Chipotle Mexican Grill, Inc.

1401 Wynkoop St., Ste. 500
United States - 80202

Customer Support Phone Numbers

+1 303 595 4000 64 26

Chipotle Mexican Grill Complaints & Reviews

Chipotle Mexican Grill / 2 bowls order #569

Jamiaha copela on Nov 22, 2017
Overall I'm really unhappy with the products that I received here at Chipotle. The customer service was great! However the barbacoa i received was extremely spicy. my queso, I'm not sure it tasted sour or something and the fajitas tasted like there where large amounts of jalapeno pepper...

Chipotle Mexican Grill / rice

Kimmy Petrey on Nov 20, 2017
I bought a chicken bowl from the Chipotle on Fulton Ave in Downtown Manhattan. I normally do not have any problems here and I love getting chipotle, but on this particular day the rice was extremely salty. The salt taste completely overpowered everything else in the bowl and I was unable...

Chipotle Mexican Grill / cassidy white

nbeysiegelp on Nov 18, 2017
I went to your Cherry Grove restaurant which credited me a bowl for again ruining my order and experience. I have have been served food on the edge of edibility more times than I can count. I try to steer clear of that store in particular but do to my job and my busy schedule...

Chipotle Mexican Grill / double paying

Luciano9 on Nov 16, 2017
I ordered online and payed for my order online and went to go pick it up and they said they didn't get an order. So I went back to my house and tried to order again and called before I left this time to see if they even got the order but they did not again. I payed both times online so I got double charged and did not receive food, I need a refund.

Chipotle Mexican Grill / bowl

finney1989 on Nov 14, 2017
I went to Moreno Valley location on Frederick st. They were out of steak, chicken, carnitas. no sign was put up until you ordered. my kids didn't get to order anything because they were out of the meats they only eat. the employee explained that the grill wasn't working and that they only...

Chipotle Mexican Grill / bad management and inappropriate relationships.

Diianaa on Nov 13, 2017
I am a former employee and I have been treated like crap there. The general manager lied to me about helping me become a manager, she never gave anyone proper training and would get mad when they didn't know what to do, she would blame it on the others crew members when her managers were...

Chipotle Mexican Grill / order in all

Ryan.W on Nov 13, 2017
I went in to get dinner when it finally came to me the guy at the counter was joking around with the other employees the entire time. None of the employees were paying attention and almost gave my food to someone else. I will never go to this location again it was very unprofessional, and...

Chipotle Mexican Grill / burrito bowls

Papasmoke on Nov 13, 2017
I was at your ontarîo Ohio location on 11/12/17. We ordered 3 burrito bowls and all 3 were served ice cold. The rice was hard and clumped together and there was almost zero meat in any of them. I will never order online again as this is the second time this rediculous behavior has occurred...

Chipotle Mexican Grill / barbacoa bowl

Taylor Kyle on Nov 10, 2017
Called the store where my order was received. First the employee who answered the phone told me that the manager was too busy to answer the phone. After holding for a few minutes the manager answered the phone, I advised him that employees with accurate customer service training should be...

Chipotle Mexican Grill / customer service

Scot Bailey on Nov 10, 2017
I just visited your Euclid Ohio location on Lakeshore blvd. I ordered online and when I went in they lost my order. I had to re order then they made me wait 30 min past the new time I was quoted. They totally screwed up my order, charged me on my credit card twice, and were extremely...

Chipotle Mexican Grill / chipotle

Karlee13 on Nov 8, 2017
I ordered on chipotle.com and got a bowl with chicken, cheese, brown rice, soar cream, light hot sauce, and light lettuce. They did not put that much soar cream in my bowl and there were only a couple pieces of chicken. It all tasted good but I did not get enough chicken for what I paid...

Chipotle Mexican Grill / chicken bowl purchase

Andrea1217 on Nov 8, 2017
I ordered online and there was literally like five pieces of chicken in bowl under topping. This is ridiculous as much as you charge for these bowls and they nearly want to give you any meat. She said that how much you get unless you pay for extra. This want even a scoop and I visit...

Chipotle Mexican Grill / customer service

Chuck Cruz on Nov 7, 2017
On November 7, 2017 at around 9:45 p.m., I arrived at your store. I was greeted by a gentleman sweeping the floor. Upon ordering a female employee by the name Mya took my order. From the start it seemed uncomfortable as if I was an inconvenience that I was there. I brushed it off and let...

Chipotle Mexican Grill / rude night manager

Ms. Mel71 on Nov 7, 2017
I was ordering my food and I heard the manager telling a young guy behind the grill area to "spin" rice that had already been spun. That is very disgusting. Then she proceeded to be very rude to the young man as he tried to explain to her about the food safety in the restaurant. She wa...

Chipotle Mexican Grill / customer service/food

Tina Escobar on Nov 7, 2017
When I walked into the the crew behind the counter was having a conversation. They did not greet me or say they would be right with me. I was ready to walk out. Few minutes later a young kids came to make our food. My son ordered chicken tacos and I ordered steak tacos. Both of our taco...

Chipotle Mexican Grill / food

Simleen on Nov 6, 2017
I am a regular visitor to Chipotle, last Saturday - 11/04/2017 i went there - 2007 Camden Ave #50 San Jose CA 95121 the employees were having some issues internally. My food was not at par. the fajita veggies were over salted, the rice was under cooked and the server kept turning his head and...

Chipotle Mexican Grill / would not accept legal tender

Jan Lane on Nov 6, 2017
I wanted to treat my daughter to lunch. Since, my favorite, Ned's Southside Diner, was closed on Sunday. She suggested our local St Augustine Chipotle Restaurant. I have never eaten there. When it first opened, the line was huge and I didn't understand the menu and just never bothered with...

Chipotle Mexican Grill / spitting into my food by the employee!

NaderHashemi on Nov 5, 2017
On August 25, 2017 I walked into the chipotle located inside the perimeter Mall in Atlanta, Georgia. My family and I go to that shopping mall for almost 30 years. When I asked the server to add vegetable to my bowl, she totally ignored me! I asked again and she told me to get lost, and...

Chipotle Mexican Grill / service

Stella Fitzgerald on Nov 3, 2017
this is the third time i have left the St.Charles IL location unsatisfied with my service. At each visit they never fill my bowls completely and are very ignorant about the products. especially today when a third of my bowl was completely empty and i even paid for extra guacamole. And then...

Chipotle Mexican Grill / the service and product I received on 11/1/2017

Mslumpkin on Nov 2, 2017
On November 1st 2011 at 5:20 p.m. I was a customer at 11452 Euclid Avenue Cleveland Ohio 44106 location I ordered two bowls one containing steak extra steak Barbara color and extra steak with guacamole when I received the bowls and began to taste them I discovered that the fajita wa...

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