Chipotle Mexican Grill’s earns a 1.1-star rating from 1 reviews and 661 complaints, showing that the majority of diners are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Chipotle Mexican Grill - Middletown Ohio worst chipotle ever!!!
I placed an order online at this chipotle yesterday 9/22/2024 at 4:30. The app said my order would be ready at 4:40. I got into the drive thru at 4:36 and realized 10 cars ahead of me. I instantly regretted going to this chipotle because I had this same issue a few months before. Waited in the drive thru for an hour until I finally decided to pulled out and...
Read full review of Chipotle Mexican GrillChipotle Mexican Grill Complaints 661
This resturant which is located in Belton, Missouri, is not a clean restaurant, food not good and customer service is NOT great at all!!!
This restaurant which is located in Raymore, Missouri, is not a clean restaurant and not a restaurant that is ran efficient. The most recent evening I visited this restaurant was tonight on June 13, 2025, AT 8:00PM cst. The restaurant line was full, however the workers informed the customers there was NO RICE as well as there was NO LETTUCE! i asked to...
Read full review of Chipotle Mexican GrillCustomer service
Today 05/10/2025, I went in to the chipotle in saco, maine. I ordered a small chips, small queso and a small side of sour cream. They tried giving me a large queso I told them that wasn't what I ordered. Then they told me my order. Once they got me the correct size queso, they then proceeded to tell me my order total was $6.86. I asked if that amount wa...
Read full review of Chipotle Mexican GrillHis and Her rest rooms.
I was having lunch today at chipotle in Foley AL, in having to use the restroom I was disappointed to see the HIS/HER restrooms. I don’t appreciate sitting in the PEE the men leave behind on the toilet seat! Especially when there are 2 identical restrooms side by side. I’m sure other women don’t appreciate it either. I won’t be going to Chipolte again or any other establishments with HIS/HERS. KEEPING IT REAL! Catherine Larson
Read full review of Chipotle Mexican GrillIs Chipotle Mexican Grill Legit?
Chipotle Mexican Grill earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Chipotle Mexican Grill. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Chipotle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Chipotle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Chipotle Mexican Grill and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Chipotle.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Chipotle Mexican Grill has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 661 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website associated with Chipotle Mexican Grill sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to Chipotle Mexican Grill. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Worst customer service of any restaurant I've ever eaten in
Good Afternoon, Let me start with saying Chipotle is one of my absolute favorite restaurants. It's one of the only "fast food" restaurants that I'll take my children to. This because I trust that the food is always safe to eat, fresh, and delicious. It be frank, this is the very 1st time I've ever formally complained about any service whatsoever. I need...
Read full review of Chipotle Mexican GrillCharged for extras I clearly did not order
Ordered Chicken Bowl only. Was asked at the cashier by another person what I ordered. I told her clearly Chicken Burrito Bowl. The payment lady asked what I ordered and I clearly repeated again. I was still charged for SD Tortilla that I never order, did not intend to get one but was charged. Please don't add insult to the injury by refunding my $0.50. To...
Online order
I ordered on line on 1/27/24 I paid like $ 24.00 for a steak burrito bowl and quesadilla meal. I got there 3 mins after the time was to pick up and I walked in and was told that there was no order for me. I had to stand there and look up my order again on my phone and then wait for another employee to decide to help me. I live only about 7-8 mins away and...
Read full review of Chipotle Mexican GrillVinaigrette dressing
Always in the evening when it's time to order dinner, every 3rd or 4th time, after ordering a salad, then after the salad bowl is complete, I ask to include a container of the vignette dressing.. And the response is, we are "all out" of dressing... Chipotle dressing is what makes the salad, what gives it taste! Otherwise, it's just a bowl of lettuce, meat and add ons, a plain bowl - tasteless bowl. A billion dollar company, and you consistently run out of vignette dressing. It's happened so many times I lost count. C'mon chipotle, you're better than this, you can get this right...
Sincerely,
A loyal customer
Claimed loss: Many salad bowls without Vignette Dressing
Desired outcome: The Chipotle Corporate Board should answer this problems outcome ([protected]@yahoo.com)Name & Telephone # upon request
Confidential Information Hidden: This section contains confidential information visible to verified Chipotle Mexican Grill representatives only. If you are affiliated with Chipotle Mexican Grill, please claim your business to access these details.
App order missing products
Hello,
today 1/11 at 12:10 pm i made an order that was missing items;
Tortilla chips and the vajita veggies, i told the door dash but they were out delivering other foods so I told them id contact chipotle for a refund
I contacted pepper chat and they offered rewards, I dont want rewards as i dont go to chipotle often, i am requesting a refund
Coral Lopez
[protected]@gmail.com
[protected]
Desired outcome: A refund please
Confidential Information Hidden: This section contains confidential information visible to verified Chipotle Mexican Grill representatives only. If you are affiliated with Chipotle Mexican Grill, please claim your business to access these details.
Customer services
I asked to speak the store manager for a question, one of the employees said the manger was on the telephone line and she will be out. The manger did not come out until about 7 or 10 minutes later, due to her telephone call conversation. She was very rude, when speaking to her. Also, we ask her name, she stated that quote " I DO NOT HAVE A NAME" so then we ask the cashier her name she explain the same statement about SHE DOES NOT HAVE A NAME EITHER.
Desired outcome: We will like someone to contact us concerning this matter solve because this was a very embarrassing situation due to the fact that the customer services unpleasant. These two employees need some type of disciplinary action.
Confidential Information Hidden: This section contains confidential information visible to verified Chipotle Mexican Grill representatives only. If you are affiliated with Chipotle Mexican Grill, please claim your business to access these details.
Services
I went to order me some food today around 1128am at the Chipotle on 212 Westlake Ave N Seattle, WA 98109, As soon as I walked it the young woman with long red hair says "We closed and there's a line" So I asked her which is it are you closed or their is a line? She says both remind you it says they opened at 1045am? So I was a little confused and stood on...
Read full review of Chipotle Mexican GrillPoor management
The Manager and some of the Employees (Assistant Manager) at 2126 N. Eagle Rd Meridian Idaho 83646 location are very rude. I have stopped going to this location because of the Manager at this location, he is a complete jerk and should not be running any Chipotle location (Find a new Manager who is customer friendly) Every time I go into this location and...
Read full review of Chipotle Mexican GrillOnline order server crashed
Could not find a working customer service number until a few days ago coming across this complaint board. The incident happened on Halloween around 3:00 pm. Chipotle was having a special on burrito bowls so I placed an online order with some other items. Went to checkout and it said having issue processing payment. Tried again, same message. Tried another...
Read full review of Chipotle Mexican GrillMy experience at the 5204 Auth Road Suitland, MD 20746
Today 11/28/23 around 2pm, I placed an order for a bowl and a burrito in the app. Order confirmation number ex6-va2 to be picked up at 2:40. I arrived to the chipotlelane at 3:00 pm. When I arrived, I showed the employee my confirmation via my phone, and she looked at the bags at the window and stated that my order was a door dash order, and it was being...
Read full review of Chipotle Mexican GrillManager is rude - not to go orders being processed.
Store - 6864 Johnson Dr., Mission, KS Ordered online for an 11;30 Pickup - I arrived at 11:30 to find about 6-7 people waiting for to go orders. No other customers in the store, and the front counter employees were just standing there looking at each other. NO to go orders were brought out from the back until 11:55. I asked to speak to the Manager, she wa...
Read full review of Chipotle Mexican GrillCharging extra without telling
Went to Chipotle in Brentwood CA (11690 San Vicente Blvd. Los Angeles, CA 90049) and ordered 2 Quesadilla and a burrito. She told us the Quesadilla comes with 3 free sides and we asked rice and beans and Guacamole and she never told us this is not a side and extra. We we paid I saw the total is to high for what we ordered. the receipt showed we got charged...
Burrito bowls
Dear Chipotle Customer Service, I hope this email finds you well. I am writing to express my disappointment and frustration with the poor service I received during my recent takeout order at your branch on 3rd Nov. I have been a loyal customer of Chipotle for a long time, and this experience has left me deeply dissatisfied. Firstly, I ordered a vegetarian...
Poor Service/ Late Mobile Order
This location consistently has Poor service and late orders (15-20) minutes. I asked whwere the vinaigrette was for my order, With lots of attitude, the person said, "We're out of it". I had to ask and nothing was provided in its place. The service and poor customer service at this location is horrible. Tried to give them a second chance but Will Not be returning. Thank you.
Claimed loss: Lost 20 Minutes of my lunch break just waiting. This is crucial during lunch time at work.
I got very little chicken from a chicken bowl
Not sure what is going on with the location Chipotle UAB Birmingham But they are really combative. Like you are always ordering online, which I extremely dislike because its about the way the food is prepared when I am not watching. Anyway, ordered chicken bowl, when I got home, received very little chicken. May as well be a vegetarian bowl for the money...
Read full review of Chipotle Mexican GrillStore Set to close at 10 pm. But restaurant has no food to offer you at 9 pm.
I have visited several Chipotle around the Houston area. I live close to the Tomball (14067 FM 2920 RD Tomball Tx 77377) location a lot in the evenings. It displays this location close at 10pm at night, however several times I have arrived at 9:15 to only see there is limited to no food available. Team members are already closing the store down with an hour left to service the community. Which seems very odd. This is very inconvenient. I would like to have the owner of this franchise give me a call, being I have voiced my concerns to the manager, and she only shrug her shoulders.
Desired outcome: I would like a call back with an explanation on to why there is no food in store at9 pm when store closes at 10 pm.
Camera in the women's restroom
My son, daughter, and I went to the Chipotle Restaurant in Rialto at 186 E. Easton. My daughter, who is only 14 years old, stated that she needed to use the restroom. I told her ok as I was paying for the food. She stated that as she was sitting down to tinkle, she looked up at the vent in the ceiling and saw a flashing green light. So she took a video of...
Read full review of Chipotle Mexican GrillOverview of Chipotle Mexican Grill complaint handling
-
Chipotle Mexican Grill Contacts
-
Chipotle Mexican Grill phone numbers+1 (800) 244-7685+1 (800) 244-7685Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number+1 (303) 595-4000+1 (303) 595-4000Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 1 1 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number+1 (949) 524-4126+1 (949) 524-4126Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone numberMedia Contact+1 (303) 222-5912+1 (303) 222-5912Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone numberMedia Contact
-
Chipotle Mexican Grill emailsmediarelations@chipotle.com100%Confidence score: 100%Support
-
Chipotle Mexican Grill address1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
-
Chipotle Mexican Grill social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Chipotle Mexican Grill contacts
Most discussed Chipotle Mexican Grill complaints
customer serviceRecent comments about Chipotle Mexican Grill company
Wrongful termination breach of company code of conduct.
Nando's Chickenland
169 reviews
Chilis
17 reviews
Shake Shack
18 reviews
Portillo's
2 reviews
HomeTown Buffet
80 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!