The complaint has been investigated and
resolved to the customer's satisfactionResolved Chase Financial — mortgage issues
resolved to the customer's satisfaction
I originally had a mortgage with "Washington Mutual" and during the summer of 2007, I had contacted Chase because I had received a pre-approved mortgage paper in the mail from them and I was needing to refinance my duplex to open my own in-home childcare business. I called them and spoke with a guy who was willing to work with me. He had told me my credit wasn't quite high enough but he could work with me on it. He wanted to know if I knew anyone I could get to help me co-sign for about 5-6 months, just until my credit went up. I asked my oldest son and he was able to help me on this, I told him it would only be temporary and he said he would help me if it was only for 5-6 months. My mortgage payments would be high $1309.00, but the guy at Chase assured me that I would be able to lower my monthly payments and take my son off the loan...He told me to call him back around February 2008. He also told me that he knew my mortgage payments were high at the moment and that if I just set aside $5-6, 000.00 from the money I was borrowing, that it would help me get through the next 5-6 months. I had no reason to doubt that a company like "Chase" was going to lie to me or give me a runaround, so I went ahead and agreed and took out the mortgage with "Chase".
I called Chase back and spoke with the same guy I originally spoke with. He remembered me and looked back into my mortgage for me, he said that my credit did look much better and that if I called back in one month, it would be at a point where I could take my son off the mortgage and lower my payments. So...I waited one more month. I called him back and I kept getting his inbox, but no return phone calls. For almost a month, I called and called and called his number, but received no response. I called up the main "Chase" number and found out he was no longer with the company. That he left the company weeks before. I was a little upset about that...I didn't even know he had left.
I told "Chase" my situation and they told me that it was between me and this other guy, they would not honor what he had told me. I was completely stuck...I had little income and when I asked to at least take my son off the mortgage they refused by saying that since I opened a home daycare business, my income wouldn't even count until I had it for 2 years.
I have been struggling with this mortgage and last December, I kept hearing these news reports about Home Modifications. I called Chase and they worked with me on getting the Loan Modification. My mortgage went from $1309.00 to $772.10, but what they didn't tell me was that they changed the mortgage and made it subprime, and because of this I can't take my son off the loan. I tried to refinance with my son off the loan...and now...almost 2 years later...my credit still isn't good enough, yet I was originally told it was almost good enough. I payed all my debts off when I originally had "Washington Mutual" and I've been working on building it up since.
A few months ago, I heard about something called a Qualifying Assumption, so I called Chase about that. They recently sent me a package.This was for taking my son off the mortgage entirely and putting it in my name. The paperwork says there is a $900.00 non-refundable fee and $50.00 each for the credit checks. I called "Chase" on this...I have to pay this $900.00 even if I don't qualify? I was told by "Chase" that I wouldn't have qualified anyway with the type of loan I have. I told them you already knew what type of loan this was and you sent me this paperwork knowing darn good and well I would not qualify and you would have taken my $1000.00 total on this if I had turned it in? They didn't say much on that...only that we can't do anything more on this loan.
My son is in dire straights right now. I promised him it would only be temporary. I thought originally he was only going to be a co-signer, but he's actually co-owner of the property. He is homeless right now because he can't get an apartment. Every place he goes to looks at this mortgage as part of his debt. They tell him his debt to income ratio is too high to rent anything or even apply for credit.
I fell that I have been lied to from day one from this company. I had to use money I originally borrowed just to pay the mortgage for over a year, and my son can't even have a place to live
Also, several months ago, I lost my job and called Chase before my mortgage was late or due and told them my situation. I was told to call back in 2 weeks before my final payment date for the month and if I still couldn't pay my mortgage then i could get assistance. I called back and was told by someone else that that person was wrong and they couldn't help me with that.
Recently, I got a call from Chase saying I have to pay a months payment with late fee or my home is already set to go into foreclosure by next month. A supervisor said that if I don't pay, then my home goes into foreclosure and I have 30 days to move. She said that if I had called a few months sooner that they could have helped. I was confused...I did call several months sooner and now there is nothing they can do. I was even told that calling a lawyer would do me no good...this is from the main supervisor I spoke with at Chase Financial.
Now, I am at my wits end on what to do.
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