Starling Bank
reviews and complaints

Starling Bank .

This bank froze my account on 28th March around 6 weeks ago .

They asked about transactions into my account off solicitors and I gave them all the documentation needed .

They said they would review .

On the the 12th April they closed my account with £7,540 in account .

They said someone would contact me in 72 hours that was 3 weeks ago yesterday .

This has left us in serious duress and our bills are mounting up because of this issue . There is still no time frame on me receiving my monies and this is stopping us from providing for our children now . This is fraud at the highest level and FCA have been informed about this rogue bank . Please stay away at all costs from this bank.

Hello.
My student finance money 3k went to starling account.
After i while account has been closed and then bank said we will issue cheque for you.
I been told will arrive in next 14 day
Then i been told will arrive in next additional 14 days.
Then i been told no cheque has been issued
Then i been told will arrive in next days.
Passed 45 days still nothing
When i ask what was the reason why still hasn't been issued, they can't explain.
Can you please help me.
I need to pay for rent and food.

My starling bank randomly got restricted, said it was under review, I messaged them and asked why they couldnt tell me why, my money is stuck in the bank, ive messaged every single day asking for an update and there answer is theres no update yet we will be in touch when there is, ive explained I have a child to feed and to ger her essentials and you wont let me have my money, I only just got paid from my benefits thats to provide for my child and starling are keeping hold of it with no explanation atall ive been left without any money atall, we are now on day 9 with no update what so ever, it is absolutely disgusting what you are doing

Aubin Gomis
31/03/2020

To start let me mention that I have got £8000 into my account now, I have been a starling customer since they started, I have always had money in and out "£30k to £40" a year no problem at all but since last week after putting £5k into my account as usual, starling decided to restrict my account asking me to send my passport witch I did the same day but surprisingly they want to see an ID as well witch I don't have, after a long dispute everything still same it's been a week now I can't pay my landlord and my bills i can't transfer money to my family… this is the worst experience especially with the COVID19 I have never been more disappointed and disgusted and depressed then today.
Tried to explain the situation but all get is cold inhuman unprofessional answers.
Not sure what's them plan on doing that but let me tell you I don't wish this to happen to no one because it hurts
As I mentioned especially with all what's going on even if the T&C really said that I need a backup ID just use your human sense, my history since I've been banking with you, your moral, logic…
that's why I call this situation inhuman behaviour towards your customer, I even asked if I could switch to other bank because I need to use my money asap.
Could someone guid me how to deal with these people please

Thanks A G

Starling restricted my account when my husband pay came. My husband has been self employed for 3 years and never had a issue. He wanted my account to have a good positive balance and made a mistake in using Starling. Even after giving proof of his invoice they keep giving generic response and have left me and my husband without a single penny. I understand the need for fraud and security but this is ridiculous after giving proof they should get these issues sorted out asap. I will never be banking with starling anymore as me and my husband are left with no money. I will be going to ombudsman with a formal complaint.

Update after 28hours. Starling have not removed the restriction even after giving them employment letter and invoice and CEOs mobile number to verify the transaction. When speaking to customer service they were laughing at me because I was crying as they have left us with no money and with any update. I wish this on no one. The good reviews are all good until you have a issue. The app is good starling has major issue with its customer service and rude staff.

Had two friends pay me a few times as I was buying something for them, starling blocked the account and taking the piss to unlock it, I have rent payment to make tomorrow and this still is not sorted, are they going to pay my missed direct debit fees? Probably not, absolute pieces of [censored], I also have 2 kids to feed but how am I meant to do this if I can't access my money

Unds frozen and don't know why
We have had problems with starling before with a previous company. Guess what problems again. We are unable to make card payments and transfers...

Apparently they have raised a ticket?

~starling please do not write a reply telling everyone you have solved the issue or that you are looking into it when you haven't done anything, I will update this review when you have resolved the issue.

Untill then I recommend nobody using starling as you risk having your funds frozen and then not told why.