Cell C — data signal not available in my area
I have sent numerous complaints regarding the non availability of data signal for both LTE devices and handset. I have sent emails to the relevant complaints department as well. I received a call from a technician at Cell C who said that he is unable to create a passage for us to receive a signal.
He advised that I cancel my contract using my same reference. However when I phone the cancellation department, they refuse to cancel the contract.
Cell C Customer Care's Response, Oct 10, 2019
Thank you for contacting Cell C.
Please forward us your query with the reference number, the affected number + an alternative number we can reach on to [protected]@cellc.co.za.
Updated by Velosh, Oct 11, 2019
Cell C Customer Care's Response, Oct 11, 2019
Our team will contact you to assist.
Updated by Velosh, Oct 17, 2019
Your company is dishonestly collecting money from me without providing a service. Can you call yourself a service provider when you cannot provide a service. You said you would send a technician to my are. That is also clearly a lie and a delay tactic. You are dishonest. Do you not care about your company integrity? Clearly you don't care!
Cell C Customer Care's Response, Oct 17, 2019
We are following up on your query.
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