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- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Replied
Paid Up Letter
I settled my account in the December 2021. till date i have not received my paid up letter. they even send me an email in December showing my balance is zero and confirming that the account is settled.
I also followed up with emails and all the supporting documents including the POP and their acknowledgement for receiving payment and allocating the payment.
after numerous emails and phone calls to no avail.
how do I get my paid up letter?
Desired outcome: to receive my paid up letter
Apologies, but i am a bit confused? As this is my only post on this platform? Do you perhaps mean you did respond to one of my many many emails?
Thank you for reaching out to us.
We have responded to your previous post.
^SM
Replied
DISCONTINUED WI-FI CONNECTION, apparently no payment!!!
Payments made on account but still no service received. Change debit order to EFT payments. They cut my wifi service i still pay but no service! Nobody can help me with this problem. They keep saying someone will contact me in 24 to 48 hours time... its been 2 weeks and still no outcome on this problem...
Case nr [protected]
All payments made from Feb until July 2022 - proof of payment sent to cell C to 3 different people! Still no Answers from them.
Desired outcome: I want to cancel this contract
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced. We would like to assist you, please forward us your query to sm@cellc.co.za and we will contact you.
^SM
Replied
extreme arrears bill
I had one month left to pay R339 , which i also thought wasnt correct since my bill kept changing. I couldnt pay that last month. This was November 2021. Suddenly my bill had large fees and i just refused to pay it. I mailed customer service to ask what the reasons were a few times and they never responded. Now 7 months later I receive a cell c bill of R3500.
How does R339 become R3500 in 7 months?
They refuse to answer emails.
What is a person to do?
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us.
Please email us your query and contact details to sm@cellc.co.za. Our team will contact you and assist.
^SM
C-Fiber no contact number to speak to a consultant
Hi there, I would like to downgrade my C-Fiber contract and there is no contact number or anyone to speak to! Please call me on [protected].
Regards,
Bracha
Desired outcome: Internet downgrade
Replied
Month to month contracts.
On 26 July 2021 i was called/contacted an offered a month to month Data Sim contract which I was told can be cancelled anytime and which I gladly accepted. Start date 28 July. On 21 December 2021 I was called/contacted again and was offered another Month to month Data Sim card contract, which again i accepted as i could be cancelled anytime. Start date 24 December 2021.Fast forward to 2 July 2022, wanting cancel due to affordability, with times being tough, I'm told I cannot as I am locked into a 24 month contracts for both data some. The has left me extremely disappointed with Cell c as I have been a customer for over 20 years.
Desired outcome: Contracts to be cancelled.
Hi. I have also emailed you with the information requested. Regards
Good day. My apologies for the late reply.
The details requested.
ID number [protected]
Data sim card cell no: [protected]
Data sim card cell no: [protected]
I can be contacted on [protected]
Email: ds8673@gmail.com
Regards
Thank you for getting in touch with us.
We have received your cancellation query.
Kindly send us your query with your Cell C/ID number in question and the number we can reach you on for assistance to sm@cellc.co.za.
^NZ
We have received your cancellation query.
Kindly send us your query with your Cell C/ID number in question and the number we can reach you on for assistance to sm@cellc.co.za.
^NZ
Replied
Fraudulent/ Unauthorized debit order
Morning,
I had two contracts ([protected] and [protected]) with cellc and those contracted ended over a year ago. I have been in stores, sending emails, calling the call Centre for assistance in cancelling/ stopping the debit orders. I have gone as far as contacting the fraud department and no response has been provided till date. I decided to stop the debit orders on my side but unfortunately CellC decided to hand me over for collection over money they are wrongfully deducting in the first place. This has created a dent on my credit score and rating.
Desired outcome: the desired outcome is for all the money deducted to be refunded and my credit status restored.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for getting in touch with us.
Please accept our apologies for the service you have experienced.
Kindly send us your query with your Cell C/ID number in question and the number we can reach you on for assistance to sm@cellc.co.za.
^NZ
Incorrect Direct Debit Ammounts
Good evening ,
I have been into store , on phones for about 5 months and I've even sent my bank statements off to a manager I spoke to on the phone but had no feedback , I currently have a Samsung galaxy a32 for R300 , however I have been deducted R1000 a month which I am disputing for a very long time and getting impatient, I have no other option but to take this to the papers and take the complaint further if my issue is not resolved . I have paid R1000 a month since my contract started in January 2022 and no one is able to explain why, can someone get back to me regarding this as I have no other choice but to go to my bank and cancel any Direct Debit from Cellc .
Regards.
Mishka Battle
Desired outcome: I would like a refund of all extra payments I have made
Replied
Complaint
No one contacted me on [protected] because I did a simswap on Saturday and my contract number is [protected]
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me and making me a liar will make this public on social media and at the NCR
Desired outcome: Refund of total loan amount including interest made by wife to purchase a phone after claiming we are lying
Good day
I would like to know ow how you can close off my complaint if the refund issue was stilll not resolved or paid out to me.
I was last informed on the 10th that only bankstatements are needed which I have sent on the same day with the proof of payments.
You breached the contract by not linking the IMEI number to my account but the insurance was able to do it within 5 days after acc was activated.
All I ask is the refund because a copaykwnt must also be made on the insurance of R499 so I had to spend R1364.60 plus R499 that adds up to R1863 60.
I paid my contract which is a package of a mobile deal of which I do not have from the 19th of April and only obtained ITC after the 1st complaint on Hello Peter and complaints board on the 16th of June and then suddenly the IMEI number was linked and ITC number given on the 17th of June. This is 2 months after reporting the device stolen.
Worst of all is I am also paying insurance on a device for 2 months which I do not have while you took your time until a complaint was logged
And the nightmare carries on, horrific pathetic no after sales customer service or any customer service at all see emails sent on the 10th the 14th and again tonight with the proof of payments and bank statements attached and sent through numerous time the first time 29th of June 2022. It's another month that passed after 1st complaint on Hello peter and complaints board.
I want the refund money of R1364.60 in my account by Tuesday as I was informed on Wednesday 13th of July when I phoned in to inquire a gentleman assisted me and said it takes 5 to 7 working days for it to be in my account. 5 working days has already passed since all necessary documents were sent.
---------- Forwarded message ---------
From: Jannie Cornelius
Date: Sun, 17 Jul 2022, 21:31
Subject: Fwd: Bank statements as requested for refund
To: Customer Service ,
Good day
See below email where I did sent the necessary documents I am posting again on hello peter
Jan Christiaan Cornelius
[protected] / [protected]
janniec.cornelius@gmail.com
---------- Forwarded message ---------
From: Jannie Cornelius
Date: Sun, 10 Jul 2022, 10:22
Subject: Bank statements as requested for refund
To:
Good morning
As discussed please find bank statements for 3 months bank statements please not my first instalment of 700 was made from my wifes bank account please see payment on 27th of May marked as Jannie Cell c
Jan Christiaan Cornelius
[protected] / [protected]
janniec.cornelius@gmail.com
---------- Forwarded message ---------
From:
Date: Sun, 10 Jul 2022, 10:18
Subject: Savings Account Statement
To:
Hello
As requested, please find attached the main savings account statement for:
Account number: [protected]
Date range: 11/04/2022 ‐ 10/07/2022
Sincerely
Capitec
This email contains official information from Capitec that is presented in PDF format. To view the attachment, you'll need to have Adobe PDF Reader installed. You can download it free of charge from www.adobe.com.
Remember: We will never send you a direct link asking for your personal information or your bank details.
Read the Capitec Bank email disclaimer at https://www.capitecbank.co.za/email-disclaimer
Contact Us
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13)
Capitec Bank Limited Reg. No.: 1980/003695/06
---------- Forwarded message ---------
From: Jannie Cornelius
Date: Sun, 17 Jul 2022, 21:34
Subject: Fwd: No subject
To:
Jan Christiaan Cornelius
[protected] / [protected]
janniec.cornelius@gmail.com
---------- Forwarded message ---------
From: Jannie Cornelius
Date: Sun, 17 Jul 2022, 21:33
Subject: Re: No subject
To: Customer Service
Good day
Proof of payments and bank statements sent on the 9th of July and again on the 10th of July to customerservice@cellc.co.za. How long and for how any times must I sent the documents am already wajting 5 working days for eefund and when I enquired Wednesday I was informed that it will reflect on Tuesday at the latest so you better make sure it does.
I am sick and tired for the empty promises when you feel like contacting me.
Jan Christiaan Cornelius
[protected] / [protected]
janniec.cornelius@gmail.com
On Sun, 17 Jul 2022, 14:55 , wrote:
Good Day Miss janniec
Thank you for contacting Cell c
Kindly note that in order for us to assist with refund kindly provide us with the proof of payment.
Regards,
Cell C
Good day
I was contacted on Saturday (Nboyani) and Sunday by another person (2different people) from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be processed and ready for payout within 2 working days. I phoned today to follow up and i was informed i will be contacted and that it shows they have reached jy voicemail but in progress documents received. I want feedback and I want my refund gave everything you needed
Jan Christiaan Cornelius
[protected] / [protected]
janniec.cornelius@gmail.com
Am I am still waiting ... already the 6th of July and no answer since 30th of June
Please you are requesting someone to phone me the last 2 months and 7 days it's pathetic
Pathetic any excuse not to refund me see reply
That is a lame excuse because no one gave me the option of a loan device
On Thursday, June 30, 2022, sm wrote:
Dear Jannie
Please be advised a refund cannot be processed because there is no request for a loan unit
But due to the delays caused in blacklisting the device will we credit the contract subscription fee for the monthly of July 2022
Regards
Mpho
SM
SOCIAL MEDIA
www.cellc.co.za
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius
Sent: Tuesday, 28 June 2022 16:55
To: sm ; Customer Service
Subject: Fwd: Jannie Cornelius - [protected]- Billing
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
No one contacted me on [protected] because I did a simswap on Saturday and my contract number is [protected]
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me
Fwd: Your Boost Loans application has been approved
Inbox
J
Jeanene Cornelius
to me
1 minute ago
Details
Good day
Please find attached the email that my wife took a loan with boost loans to buy a device it is a one month loan and the repayment is
---------- Forwarded message ---------
From:
Date: Sat, 30 Apr 2022, 09:08
Subject: Your Boost Loans application has been approved
To:
Dear Jeanene
Thank you for applying for a flexible short-term loan with Boost Loans
Your Boost Loans application has been approved. Based on the assessments and your credit history you are approved for maximum loan amount of R1,000.00.
Please Login on our website to ACCEPT this loan amount:
Applications Team Comment: " "
Thank you again for your patience.
Kind Regards
Applications Team
E: applications@boostloans.co.za
W: www.boostloans.co.za
On Tuesday, June 28, 2022, sm wrote:
Dear Mr. Cornelius
Thank you for contacting Cell C
Billing Query:
Monthly services loaded at the beginning of the month will be billed at the end of the month.
On June 30th the Mins, SMS and data loaded on June 1st will be deducted from your bank account.
Your first debit order was due on the 8th of May 2022, a date that you selected when the contract was activated.
The debit order was unsuccessful due to no funds.
The first invoice included the pro-rata for April and full subscription May 2022 hence Invoice of R700.26
Blacklisting Query:
Upon activation of contract activation of contract it may take up to 30 calendar days for the usage information to be populated.
Further delays in blacklisting the device were caused due to the incorrect Cell C number captured on the attached blacklisting form.
Cell C attempted to reach telephonically on [protected] in order to have the form updated correctly.
A refund cannot be processed because there is no request for a loan unit captured on the system.
Kindly find the attached motivational letter.
Regards
Mpho
SM
SOCIAL MEDIA
www.cellc.co.za
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius
Sent: Saturday, June 25, 2022 7:04 PM
To: sm ; Customer Service
Subject: Fwd: [protected] Billing inquiry and refund for expenses to get a device until ITC number was provided
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Please start reading all the complaints
I am logging complaint and I demand correction of account and payments due to account being only 3 months old en of June 2022 because it was activated on the 1st of April 2022.
You tried collecting on 8th of May 2022 R700 but my first installment was only due end of May 2022 as billing work month back installment being for April and May R658 (329 * 2), insurance installment for April pro rata as it was activated on the 5th of April 2022, May 2022 102.98. Total for April and May 2022 is R329 + R432 = R760 - 700 = R60 + R432 = R482 but invoice shows R600 because debit order failure charge of 120 (60 * 2) which I refuse to pay because 1st debit order only due end of May 2022, where I did phone and arranged payment will be EFTed on the 27th of May and that was done so no debit order was supposed to be launched end of May so I want my acc fixed and charges rectified I demand my account to be credited with the 120 due to breaching of contract whén my IMEI number was only linked and blacklisted on the q7th of June 2022. also due to delay with assistance with blacklisting device so that I can open a police case and being able to come claim with insurance. I also insist on refund for prepaid mobile device that I have to buy for R800 due to no feedback no phone calls or any assistance with blacklisting of device and I did not knoww how long it will take as my work demands a mobile phone due to being a security guard only working night shift.
Another reason why I request compensation on my contract is due to the reason that it is not a sim only contraçt but a device contract, of which i did not have any device from the 20th of April 2022 until now when i could claim on my insurance.
I also demand motivational letter and acknowledgement of being at fault and the cause for late claim.
See below all communication on emails, The Complaint Board and Hello Peter.
You Breached the contract as soon as my IMEI number was not linked to my acc that 329 is for minutes, data and smses and the device I want a refund as well as refund for phone I had to purchase during the 2 months for inconvenience I just posted on complaints board and hello peter another complaint and review
And to make it worse now the insurance wants motivational letter why I am claiming now you better make sure my insurance covers my claim due to your pathetic horrific after sales service with rude people working in customer care after I phoned back when call was cut and requested them to just sent notification to phone me again she wanted to do security check and then suddenly I failed it but the same questions were asked when lady phoned me
You broke the contract I will not leave it here
Number in question [protected] I'd [protected]
On Monday, June 20, 2022, Mpho Ndlovu wrote:
Dear Jannie
Thank you for contacting Cell C
· Please note that [protected] was activated on April 1st at @ R329 pmx24, the contract has been active for three months.
· The first invoice was issued in May 2022 and the invoice included the April and May 2022 subscription fees.
· The subscription fee has been increased from R329 to R431.98 as device insurance has been added to the contract.
· Cell C attempted to debit R700.26 from your bank account on 8th of May 2022 and the payment was unsuccessful resulting in a R70 debit order penalty fee
· Cell C received your EFT payment of R700 on the 28th of May 2022
· The payment settled both the April and May invoice,
· The current amount to be paid to your account in June 2022 is R502.24 the amount is inclusive of the R70 debit order penalty fee.
Kindly find the attached invoice.
Regard
Mpho
MPHO NDLOVU
SOCIAL MEDIA SUPPORT CONSULTANT
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius
Sent: Saturday, June 18, 2022 8:44 AM
To: sm
Subject: Re: Your feedback for case number [protected] wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Why do you need the contact number in question if you have my statements and account number os on proóf of payment
What do you need my wífes numher
It is [protected]
Number in question [protected] as from the complaint regàrding the ITC number which was received for device stolen on 19th of April and aftér logging complaint on complaint board and hello peter you could suddenly provide me with ITC number yesterday
On Sat, 18 Jun 2022, 08:35 sm, wrote:
Good day
Please provide us with the number in question and her contact number.
^SM
SM
SOCIAL MEDIA
www.cellc.co.za
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius
Sent: Saturday, June 18, 2022 7:35 AM
To: sm ; Customer Service
Subject: Re: Your feedback for case number [protected] wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Another thing is you caused a delay so that I can claim on opening case and claiming on insurance I need proof of that it was only given to ke yesterday which I saw thís morning I am workimg night shift so will try to open case on latest tomorrow
On Sat, 18 Jun 2022, 07:28 Jannie Cornelius, wrote:
Good day
My wife bought the phone see picture attached she paid cash proof of 700 payment invoices from you for May and June colour ID copy
You are looking for any excuse my wife got her router on contact from you the month before me and she paid end of March 499 and then 399 as agreed
That is why the debit orders did not go throúgh due to the faults on my invoice as agent informed me it is 329 each month and delivery wqs taken end of march so I had to pay 329 end of Àpril and 329 end of my we are currently in June please explain
On Fri, 17 Jun 2022, 21:29 sm, wrote:
Good evening
Thank you for reaching out us.
Kindly confirm your ID number, we’ll look into this matter.
^PN
--
Kind regards
Jannie Cornelius
[protected]
--
Kind regards
Jannie Cornelius
[protected]
Cell C C2 - Internal
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
When am I being contacted with feedback
Good day
I wish you can stop lying on this site, I checked my mail I phoned customer service and I was informed the case os still open with no response or email
We have followed-up on your query and have requested that you be contacted with an update.
You will be contacted during the course of the day.
^NZ
Replied
Fraudulent account opened with my identity
A fraudulent account was opened last year December I went to the Cell c store at Westgate mall the lady request for specific documents such affidavit,copy ID and 3 signature's she scanned and sent all the requested and relevent documents to to the fraud department.
I have been calling cell c a number of times and every time I get a different agent telling me that it's flagged on the system that it's a fraudulent account however it has not been cleared it's been 6 months of sending the same documents over and over again to this day cell c is continuously attempting to debit my account and the collection department continuously calling me to tell that the account is in arrears.
This is affecting my credit record I have sent the documents and emails to [protected]@contractor.cellc.co.za ,[protected]@cellc.co.za,[protected]@cellc.co.za as per their request reference number [protected] but no one is willing to help this is really frustrating because I am unable to do certain stuff because of this account that is in arrears. I have wasted so much money calling and emailing cell c. Vodacom was able to clear this in two days I don't understand why this is taking forever.
Desired outcome: Provide a paid up letter or a clearance letter to show that this has been cleared under my name or a letter stating that you are aware that this is a fraudulent account and clear my records.
The complaint has been investigated and resolved to the customer's satisfaction.
We have requested our fraud team to assist and provide you with feedback .
Regards
^TM
Thank you for getting in touch with Cell C.
We have received your review from HelloPeter.
We will investigate and contact you for assistance. Our Turn around time is within 24 working hours.
^NZ
Replied
Cell C fibre
I have paid my Cell C Fibre account on the 17th of May 2022. Received a paid up letter on the 30th of May 2022. I found out only today that this account was only closed on the 22nd of June 2022 a whole month after I have paid the account.
I am still waiting for Cell C Fibre to update my status with ITC. Nothing has been done and Cell C Fibre staff is lying to me every day of the week when I phone in to find out what is going on with this matter. My Transunion send them a Dispute regarding this matter as where Cell C Fibre just needs to respond and say that my account was paid up and closed so that my Status can be updated with ITC.
Magdeline Reddy is aware of this issue from the start and she is also not getting back to us with feedback just sending mails saying that a manual submission was send with a reference number that is not use full.
ticket number: CF008124
I want this matter resolved or else I will take it further with legal action
Zelda Muller (Verster)
[protected]
[protected]
Desired outcome: I need this to be resolved by the end of this week
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
The matter will be escalated to our Support Team for assistance. Please send us your ID and contact number to sm@cellc.co.za
^NT
Replied
Delayed contract application and incorrect fee
Good day
I had done a new contract application on the 22nd of June. The sales representative advised that the pinnacle 10g was on promotion for R599 and that was the contract option I had chosen.
On Thursday I was vetted and the contract was approved. And the number would be active by Friday morning.
On Friday I was called by an agent to apologise for the delay. He advised that the contract should of been activated and captured already and he was unaware of the reason for the delay.
I get an email on Sunday the 26th June advising that the contract is approved but the billing amount is R999 instead of R599…
Please advise why this application had taken so long and why I am now being billed R999 and not R599.
Number in question is [protected].
Desired outcome: Correct billing amount. Activated line. Better reception.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
The matter will be investigated and rectified. Please send your ID and contact number to sm@cellc.co.za
^NT
Data purchase cell c
I purchased data but used the incorrect cell number. Cell C refuses to refund my money for no service offered. date of purchase 23/06/2022 for R550.00
How can Cell C take money for offering no service. Despite the fact that I put in the wrong number, they should still be able to refund me.
Desired outcome: Refund of data purchased.
Replied
How cell c conducts their business
I was called by a lady offering me a cell c contract, advised her that I'm not interested. For some reason she proceeded to enquire on my credit score. I've spoken to someone on hellopeter who advised that it would be removed, also sent an email to [protected]@cellc.co.za asking for a report on how it came about that cell c enquired on my credit profile. Still have not been assisted.
Kindly assist with feedback on why the lady enquired on my credit profile and may the enquiry kindly be removed.
My cell number is [protected]
My email is [protected]@gmail.com
Desired outcome: To find out why the enquiry was made even after I said I'm not interested and for the enquiring to be removed.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. Kindly send your ID and contact number to sm@cellc.co.za
^NT
Replied
Complaint
In 2014 there was upgrading in my contract. I saw the debit order going up. I phoned them and after investigations it appeared that there was fraud and the matter was resolved. I kept on renewing contract every two years. the last renewal was in March this year. On the same months I received a call from the company saying is [protected]@csolutions and had been send by cellc to make collections on their behalf. I told them that my account is up-to-date. When I renewed in April, they said there is something which shows that there is a legal status on my account. From that date up to now when I phone cellc they keep on saying they are attending to my problem. I receive statement every month and I am not in arrears. I asked to speak to the legal department and they say according to company policy, I am not allowed to send them email or phone them. Today is 24 June the position is still the same. They cannot be contacted I must just wait. In the meantime that rude company keeps on phoning me everyday and they say I must pay. I am tired now, I have four contracts with them and I am using debit order for payment
Desired outcome: They must resolve this within seven days
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. Please send us the number in question and an alternative contact number to sm@cellc.co.za
^NT
Replied
Contract - delivery cancelled by courier company without my authorisation
Good day
I recently took out a contract with Cell C ... the delivery company Courier IT came through with the delivery, however refused to deliver the order as my surname on my ID was Budhoo and Cell C has my maiden surname Singh saved on the system. I have sent countless emails to Cell C to amend my surname to reflect correctly as well as made a number of calls. I have been transferred from agent to agent while in the middle of my conversation and stayed on the line for over 30 minutes with no assistance. For 2 weeks i am receiving SMS's from the courier company stating they will deliver between 8ama nd 5pm, i make myself available however they have only attempted to deliver once and in that instance refused to give me the order. This morning i get an email stating my delivery cancelled due to difference in surname. No assistance advising if this will be changed in the system and an attempt to deliver my device once fixed. this is quite frustrating and ridiculous as i have taken out this contract weeks ago and the service from Cell C is beyond ridiculous. Everyone is clueless!
Desired outcome: Change my surname on the system and deliver my order.
Good Morning
Please can Thabisile call me back. We had resolved the change in surname and a new reference was issued for the delivery of my device. I get a call a few minutes ago from a Team Leader called Vanessa who informs me that the courier company is still not able to deliver my device as I am still reflecting with an incorrect surname on their documents. This is now becoming really frustrating because I honestly thought this was resolved and the that the messages I am receiving for delivery between yesterday and today is with my correct surname and device.
Please can this be resolved asap and all Cell C agents and comments on the system to be aligned and speaking the same updates ?
Regards
Neetu
Good Morning
I sent the required information via email twice since yesterday morning and have still not received any feedback.
When can I expect a response and delivery of my device ?
Regards
Neetu
Thank you for taking our call earlier today.
Our Support team is currently working on your query. We will revert to you.
^NT
Thank you for contacting us.
We sincerely apologies for the unpleasant experience.
The matter will be escalated to our Support team. Please send us your ID/order number and an alternative contact number to sm@cellc.co.za .
^NT
Good day
I was contacted on Saturday (Nboyani) and Sunday by another person (2different people) from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be processed and ready for payout within 2 working days. I phoned today to follow up and i was informed i will be contacted and that it shows they have reached jy voicemail but in progress documents received. I want feedback and I want my refund gave everything you needed
Jan Christiaan Cornelius [protected]
[protected] / [protected]
janniec.cornelius@gmail.com
Replied
GetMore
I'm still yet to receive a call from cell c' s get more I called to have it cancelled because I never agreed to have it in the first place a lady that called me told me it is included within my plan its part of the benefit for having a contract with cell c next thing I know I'm paying for it I want that thing cancelled and I don't want to see any charges of it on my bill a far as I know if a product was misold that contract is void I'm not going to abide by any rules because I was lied to in not going to wait nor 30 days I want that thing removed if they charge me for again I swear I will cancel my depitorder
Desired outcome: I want them to cancel that get more thing and don't charge me for it at all from this month end going forward
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
Please send us your Cell C and an alternative contact number to sm@cellc.co.za
^NT
Replied
Contract phone was stolen
I took a contract with Cell c in May 2017 Cell c had a debit order for the service they were providing me, on the 2nd of July 2017 I was mugged and the thieves stole my bag which had my phone, the phone was insured. I reported the incident at the police station and I got an ITC number I then reported the matter to Cell c and I was advised that my contract will be renewed and I'd get another phone so that I would continue with payments, I agreed and was told they would contact me for finalize everything. The insurance I had took out gave me a new phone I then asked about my contract and I got the same response which was they would contact me, they did not debit my account for the contract. Years past now I am receiving calls that I owe Cell c when I contact Cell c I'm told they will call me and they never do I keep getting case numbers.
Desired outcome: I want the matter resolved ASAP, I would also like a detailed statement regarding the contract.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
We are sorry to hear about what happened to you. Kindly send us a reference and your alternative contact number to sm@cellc.co.za
^NT
Complaint
I logged a refund for the cellphone that I have purchases due to waiting for ITC number for 2 months due to the fact that the IMEI number was not linked on my account until Friday after first complaint now the insurance wants a motivational letter why I am claiming now. Due to the IMEI number not linked to my account CellC Breached the contract
The number in question is [protected] that was stolen on the 19th of April and ITC number only provided to me on the 17th after complaint logged in complaint board and hello peter am posting another one on hello peter now
Desired outcome: Refund of device that my wife had to replace 800; motivational letter insurance why claim only now; breaching of contract want the refund on payments made the 329 is for the device and the minutes sms'e and the data not just simcard
I did sent the reference numbers thought you said I will be contacted today still
No one contacted me on [protected] because I did a simswap on Saturday and my contract number is [protected]
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me
Replied
Service
Afternoon,
Reference #[protected] / #[protected] / #[protected] / #[protected]
ATTACHED - proof of payment and banking details requested on case #[protected]
All this began on 26 May. Actually in December when your consultants advised me on an incorrect amount.
Another 13 days have passed & still the matter remains unsolved. Why do you phone me & tell me that the matter is being investigated?
It is MY money that I PAID because 2 not 1 but 2 of your consultants gave me the INCORRECT information.
If this was your money, tell me would you have waited a 2 months ?! Would you? NO. So please stop telling me that you are investigating the matter. The money was paid, I have a credit on my account & am requesting a refund. Now pay it back. Easy as that.
I am reporting this matter. Its disgraceful!
Desired outcome: Pay my money back into my account within this week. Its been long enough and its not like you are paying me interest for keeping my money!
The complaint has been investigated and resolved to the customer's satisfaction.
Please send your details to sm@cellc.co.za
^NT
Replied
Request for paid-up letter since 2020
I paid up my account in 2020, even since I've tried to get a paid up letter.
I had countless emails with customer service and still I have not received a paid up letter.
It sickens me because I was called daily at the time to settle my account even while I explained that I was a student. But now that I've done my part and paid the account I get little to no response regarding a paid-up letter it's 2022 seriously how bad can the customer service be.
I feel so frustrated as this a serious hindrance in my life.
I don't know who to contact anymore or email, each time I get told the relevant department will contact be but nothing, the only response I get is requesting the same information that I provided over and over.
I am starting think the only way to solve this is to seek legal advice.
Desired outcome: Paid-up letter
This is the latest on my forever ongoing request for a paid-up letter.
So after I posted a complaint on the 22nd of June 2022 I received a call about two days thereafter to investigate my case, which was by far the most assistance I've ever gotten from cellc.
On the call I was informed that there was an outstanding amount which Cell C had not brought to my attention or notified me about, hence the reason they could not provide me with a paid-up letter.
I decided to pay what ever I needed to so that this nightmare could finally be over.
When liaising with the cellc agents I specifically asked that when I make payment will I receive a paid-up letter and it was said that the amount owed will be the handover amount of the paid-up letter.
I then made an immediate payment on the 6th of July 2022 with good faith that this time it would not be a long drawn out process to receive feedback, the following day the agent responded and confirmed receipt of proof of payment, thereafter a request was made to allocate the payment to the correct account.
Since then I have not received any feedback even after sending countless emails to all the cellc emails that I could find. I was told it would take a maximum of 72 hours to receive feedback. It is now heading for 2 weeks since I made that final payment.
I said this before and I'll say it again. I am in urgent need of the paid-up letter. I did the right thing and now cellc yet again is not responding to any of my emails. I am attaching the email that states that cellc is in receipt of the proof of payment.
Unfortunately this is my last attempt to resolve this myself. If I do not receive the paid-up letter by the end of the week I will have no choice but to take legal action against cellc to resolve this matter as it is a major setback in my life. It is not only affecting me but my family as well.
keenanb94@gmail.com
So I sent all the details that you requested, I sent the proof of payment of the last payment settling the account on 31st of March 2020. You have all the required documents and yet I have not received any feedback. This is rediculous for a service provider, 2 years after I settled the account and I'm still battling to get a paid-up letter. I was a student when cellc called everyday for me to settle the account I had to make a plan. And this is the service cellc provides. I am left with little choice, but to take legal action.
The complaint has been investigated and resolved to the customer's satisfaction.
Please accept our sincerest apologies as we follow up on this matter. We will revert to you.
^NT
We apologies for the delay. Which email address did you email from?
^NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We apologies for any inconvenience caused.
Please send us your ID and contact number to sm@cellc.co.za
^NT
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