SUBMIT A COMPLAINT

Cell Crefusal to block an instrument

1
T Sep 27, 2019

My son was mugged. The Huawei p10 lite was taken with Vodacom but at the time of the incident. It had cell c sim card. It been four days of living help. Customer service is the worst. I went to Cell C kolonade with a box. They tried to help but customer service does not want to blacklist. Each time I call I have to relate my story and they keep on changing stories. The worse one they dwell on security question of which some my son cannot answer because he is still traumatized from being mugged and badly hurt. Can somebody pls assist I need the ITC for the insurance to replace the handset

  • Updated by Thandabantu · Sep 27, 2019

    I have a contract with cell c but I will not recommend friends

  • Cell C Customer Care's Response · Sep 27, 2019

    Dear Ms. Thandabantu

    Apologies for the unpleasant service experienced.

    Please email us the number in question and your contact number to [protected]@cellc.co.za.

    ^SM

  • Updated by Thandabantu · Sep 27, 2019

    [protected]

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