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Cell C  -  Not keeping to promise of ungrade and no refund given

R
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6:08 am
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Hi

[protected] & [protected]

I Spoke to your care Centre in May and they said they would rectify – the contract would be R99 for each phone = R198 pm — see below not credit just higher payments than agreed.

I also received no feed on my e-mail below dated 3rd May 2022

See comments below: Below: last 3moths payments;

31 May 2022

CELL C [protected] I0594588

0.00

-442.46

10,445.41

30 Apr 2022

CELL C [protected] I0594588

0.00

-561.98

14,565.86

31 Mar 2022

CELL C [protected] I0594588

0.00

-561.98

8,132.47

From: Rupert J Dood [mailto:[protected]@gmail.com]

Sent: 03 May 2022 08:34

To: '[protected]@cell.co.za'

Cc: '[protected]@paybilassist.co.za'

Subject: FW: Not keeping to upgrade promise

From: Rupert J Dood [mailto:[protected]@gmail.com]

Sent: 02 May 2022 04:21

To: '[protected]@cell.co.za'

Cc: '[protected]@paybilassist.co.za'

Subject: Not keeping to upgrade promise

Hi

My Details: R J Dodd = ID [protected]

You people nagged me on telephone for 6 months to upgrade (I did not want to as I wanted to cancel contract when I move to another town) – and when I Agreed because I was told by tele sales it will be cheaper – about R290 for 5 Gigs anytime, 5b gigs night and 90 or 50 minutes @ R145 each for following 2 numbers = [protected] = [protected].

It did not happen – I was upgraded the 1st March 2022 – but my payments stayed R561.98 (no Change) – see below:

31 Mar 2022

CELL C [protected] I0594588

0.00

-561.98

8,132.47

30 Apr 2022

CELL C [protected] I0594588

0.00

-561.98

14,565.86

Please rectify my account within the next 5 Days (by reversing wrong monthly payment and implementing the right payment as per upgrade) or I will have no option as to return my d/order due to your breach of contract.

I will also accept that contract has been cancelled and will arrange a switch to new company.

Please advise your decision.

Thanks

Dr. Rupert. J. Dodd

DBA. MBA. BCom. CAIB (SA).ACIBM. LCIB. ICBS.

[protected]@gmail.com

Fax's [protected]

Standerton

Mpumalanga

2430

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