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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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7:56 pm EDT
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Cell C Female

I've found professions

Minister

[protected]

Desired outcome: I need this R10000

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5:36 am EDT
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Cell C Unlawful black listing of cell phone

Hoping that you can please assist us with this problem that we are struggling to get a solution from you. My contract with Cell C ended and when I tried to trade my iPhone in at the Apple store, they informed me that it is black listed. At no point did I ask for this phone to be blacklisted. Why was it blacklisted given that I own the phone as it is fully paid for?

Several unsuccessful calls to Cell C, calls being dropped and generally unhelpful service. Finally today they tell me that they cannot find my phone number or the IMEI of the iPhone. This is impossible. Surely records are kept. I still have 2 phone numbers on the same account with Cell C.

I need this phone to be removed from your black list by the end of this weekend.

Desired outcome: Remove my phone from your black

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4:07 am EDT
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Cell C Delivery of the my device.

I have sent my claims on the 13th of April 2022, where i have sent my 2 claims for my Huawei P40 Lite & Huawei Madpad tablet.

I have discovered that Cell C agent didn't broke my Huawei P 40 Lite, i had to call again cell c to let them broke my lost device. My challenge come when insurance told me that I have broke my Huawei P40 LITE after 24 hrs of which it was not my fault. I have sent them my correct documents on the 18 April 2022, where I was told that my claim had been sent to review department up to now there's no feedback.

2nd issue is on my Huawei Madpad which was approved on the 20 April 2022 and I have paid my excess amount on the 22 April 2022, up to now I haven't received my device.

i am someone who does business using my devices, so if Cell c treat me like this it's a challenge!

My email address: [protected]@gmail.com

Desired outcome: I am in need of my device and Cell C must apologies for they poor service.

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6:42 am EDT
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Cell C Cell C upgrade

On 03.04.2022 we went to Cape Gate Cell C for application of my upgrade - we chose a phone - Samsung Galaxy S22 Ultra. The consultant was very helpful and advised that should I do my upgrade on that day my pro-rata amount would be very high and advised that I should come back on 14.04.2022 to check.

The consultant subsequently took the required instrument from stock and clearly marked it with my details - when back at the store on 14.04.2022 she still showed us that the package was still sealed and clearly marked with my details. The pro-rata was still high (just onto R800.00) - she then advised that is would be better to collect the instrument on 30.04.2022 when my pro-rata would be substantially lower - we agreed and left.

On Saturday 30.04.2022 I contacted the consultant again to advise that we would be collecting that day. This is then that she advised she had explained to her store manager : Maxeen Thirsten to please not sell the sell the phone as it was reserved for me and the reason as to why it was to be kept.

Another consultant : Gerryn Cloete subsequently sold the phone and not the store manager nor the Regional Manager : Tiaan Naude showed much interest in what had happened. I requested that the RM please contact me and nobody did.

Now I have put into writing that I am dissatisfied with your services and they don't seem to be trying to source me another phone. I have been with Cell C for over 16 years and now this is the service that I get.

The phone was on promotion and ear buds as well - now this promotion is coming to an end and also the buds promo has ended!

Do I start looking for another service provider?

Is this matter going to be resolved?

Am I still going to get my phone as PROMISED on the promotion as well as the buds?

This remains to be seen!

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5:49 am EDT
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Cell C Delayed phone delivery

I applied for a phone contract online on April 12th 2022, it was approved and finalized. It was said that I would receive it within a week , its May 3rd 2022 and I still haven't received my order yet. Its becoming an inconvenience on my side because I need the phone urgently.

Desired outcome: I would like the phone to be delivered before Thursday latest or be directed to a cell c store to collect it myself.

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5:40 am EDT

Cell C Phoune psmart 2021

I Ms Mokumo I'd [protected].contract psmart 2021. One of them rejected Sim card from last year 19 April. And l pay every month. With insurance. But no where can get help. Till now l have Phoune who is not working. Repair failure tk help several times more than 3time. No word to tell me.

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5:17 am EDT
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Cell C Paid up letter

I been calling cell c with no help and requesting for paid up letter since early this year I paid my account via their lawyers and when I asked for the paid up letter they say said it will take em 30 days to give me after that 30 days they told me all the money was paid to cellc n i should request it from them they can't help me because cellc took the account till today I today I sent an email as well.

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6:25 am EDT
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Cell C Fraudently taking money from my account every month

Dear Team,

I was last a Cell-C customer over 7 years ago. I have found that every month, Cell-C removes R65.00 from my account. I have tried to raise this directly with Cell-C but have not received any response. I am not able to get through to Cell-C telephonically as I have to use my "customer number" which of course I don't have.

This is the last one from my bank statement:

2022-04-30 DIRECT DEBIT CELL C [protected] I0343931

-65.00

I need help urgently as I have been retrenched and cannot allow for this money to go off any more. (that and it is pure theft from Cell-C)

My name is Lindsay and can be reached on [protected]. [protected]@gmail.com

Desired outcome: I require Cell-C to go into their records and remove this monthly debit from their side. I also need assistance in receiving a full refund for all of the money taken off illegally.

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12:09 pm EDT

Cell C Cell C 50GB data sim card contract

I opened a contract online with cell c last year for a data sim of 50gb for R249.00 p/month over 24 months period, now today the 30th April 2022 they deducted R318.97 really unhappy about this makes me want to terminate this and take telkom 80gb. Next time if you increase your price notification us so we know.

Desired outcome: Please sort it out, or else I'm terminating this deal CELL C. And using alternative provider.

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9:34 am EDT
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Cell C A325g

Good afternoon

Please note that on tuesday the 19th of april 2022 i applyed for a new line with cell c they approved it they said they will deliver on friday...friday i called they said monday...today is monday i called only to find out the courier went to deliver my phone at rustenburg whrelse i asked the agent who was heping me to deliver at my workplace at sandton.now i have to wait again for more days wen i call cell c they put me on hold they drop the call...i called again they dd the same thing put me on hold and drop my call...they said they will call me back within 10 minutes now its been 2hours no call nothing

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8:02 am EDT
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Cell C Cellphone

I approached cell c for a contract in 2020. Customer service contacted me and a consultant assisted me. The

Phone and sim was delivered to my house. The phone and sim card was returned within week of delivery as the phone had no charger. I am harassed daily for something I dont have. Proof eas submitted to cellc @csssolutions with proof. This is affecting mg credit rating.

Desired outcome: Issue resolved. Harrasment ended. Taken off blacklist.

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8:47 pm EDT
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Cell C Paid up letter

I been calling and email to cellc and requesting for paid up letter sins last year November I paid my account via their lawyers n wen I asked for the paid up letter they say said it will take em 30 days to give me after that 30 days they told me all the money was paid to cellc n i should request it from them they can't help me because cellc took the account till today I been emailing and calling cellc no help

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8:37 am EDT

Cell C network coverage

The network coverage in my area is constantly giving me problems even when there is no loadshedding it just can't stop ,nobody is taking responsibility.

Desired outcome: they must be incharge [protected]

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3:24 am EDT
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Cell C Refund

I ordered a phone on the 10th of April, Device only, paid with my mobicred account: Order - [protected], Paid using my mobicred account: Recipient Payment ID: [protected], I then canceled the order the same day: Case number [protected]. Until today my mobicred account has not been refunded and this is such a big inconvenience. Can Cell c please refund my mobicred account.

Desired outcome: Refund

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Update by Nkulem
Apr 19, 2022 7:57 am EDT

Good day Cell C,

My inquiry has not been resolved. So I am following up.

Update by Nkulem
Apr 17, 2022 12:02 pm EDT

Good day,

I have done as requested and eagerly waiting for you to resolve my inquiry.

I sent an email using my email address workmail.nv@gmail.com

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12:34 am EDT
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Cell C Failure to update my account for three months

Good morning

I took out a contract with cell c and at one stage lost my job couldnt make payment.after getting a job i had made payment arrangement and was send the exact balance to pay off,and i paid a total of R14000-00.since jan i have been asking cell c to update the acc,but they have failed dismally.all they do is give case ref no: all the time.they dont give u a call.when u call to make a follow up,u are told they will escalate to legal department.5 weeks later still the same thing.i. fruatrated and need help resolving my issue.

Desired outcome: I want the account updated and a letter stating the balance and that the account is upto date

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Update by Lesibana richard
May 28, 2022 12:58 am EDT

Thank you fòr resolving my issue with cell c.i did recieve the paid up letter with your assistabnce.

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8:04 am EDT
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Cell C Blacklisting a stolen mobile phone

My mobile phone was stolen on the 23rd of March 2022. I was told by SAPS that I need an ITC number to open a case which in turn is needed to claim from my insurance. I reported the theft to Cell C since the phone was stolen with my Cell C line. I was told that the process takes 24 to 48 hours and they also asked me to complete and email back the blacklisting form together with a copy if identification document of which I did.

After calling numerous times, I received an email requesting me to send the very documents I had submitted of which I did again. On the 4th of April I received and email informing me that my request had been passed on for blacklisting and the people will get hold of me within 48 hours and it hasn't happened to this day. I have been calling their customer centre and now no one can explain to me why three weeks later I am still waiting for this ITC number.

Why is it difficult for Cell C to treat their customers with respect and assist us when we need them to?! I am very disappointed! To this day, I cannot do my work as I need a mobile device with certain specs and I can't claim from insurance either until I get that ITC number

Desired outcome: I need the ITC number so I can claim from insurance and I can resume my business activities

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11:26 am EDT
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Cell C Cannot do a sim swop

I was advised by CellC customer care to do a sim swop after discovering that my data sim has been damaged.

I've called CellC customer care on 2 different days to try and conduct a sim swop.

Day 1, I could not receive the OTP, possibly due to poor network, in fact one OTP came 15 minutes later. The second did not arrive.

Today, I tried again and failed the second authentication twice and now I'm blocked and can only call back after 2 days.

I do not understand how this authentication works because I have answered the questions correctly according to my knowledge, yet this happens.

I am paying for data which is not being used and customer care has failed to assist me.

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10:49 am EDT

Cell C Repairs department not willing to release my contract phone

Hi there

I currently have 3 active cellphone contracts with cell c over a 36 month period each which I entered into agreement about last year feb 2021. however 1 of my cellphones from the 3 contracts got damaged in June or so and I sent it for repairs, unfortunately the amount required was a heavy R2000.00 which I did not have. so like a trusting person I thought the safest place for it to be is with the contractee until I get money to fix it.

early in march I contacted the repairs department and they told me that the phone is now property of cell c and I could not get it back as they where going to sell parts from it. I still have over 20 months of payments due on this however cell c informed me that the phone can never be returned to me which confuses me as I am still paying cell c for the phone which they now have in their possession and will benefit financially from it while I just suck it up.

please assist me as I am not pleased by the level of service and feedback provided by cell c

regards

[protected]@gmail.com

[protected]

Desired outcome: i would like my phone back or a phone to continue with the commitment i have with you guys

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5:43 am EDT

Cell C Damaged sim card

I did a sim swap in last year due to a "damaged sim card", which was never removed from my cellphone, so I still don't understand how a sim can get damaged by remaining where it is!

My sim swap was successful and the new sim had been working perfectly fine until monday 11-04-2022... I refuse to believe that it is a damaged sim and I will not purchase a new one untill someone can give me a proper explanation as to what the actual problem is. Even though it's a prepaid sim!

Anything that remains in a single place and not exposed to anything harmful cannot just get damaged cause that is what your agents are saying to me and I refuse to believe that. Its not just happening to me, the same thing happened to my boyfriend last year and again last week and he had do buy another card for the 3rd time and do a sim swop.

You guys really have to sort this nonsense out with my existing sim or deliver a new one at my residence! I will not and cannot afford to travel km's away from home, just to purchase a damn sim; and still every two weeks! Not going to happen!

I am annoyed, irritated and so upset because I actually thought the change I made from mtn to cell c would be much better but it actually sucks. How many sim swops does one have to do in one year cause of damaged sims! And than nicest part of all you don't get any response so sad

Can someone please resolve this issue and get back to me asap as I really do need my number to be active

Desired outcome: Solution to your problem and to get my sim working again

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1:06 pm EDT

Cell C No customer service!!!!!!!!!!

Good day

I have a cell c fiber account and every month I have to struggle to get my fiber on it says : Connected but no internet access.

Then I need to phone in to get help it cost me every month about R200 airtime just to get my fiber on.

So after 2 years I had enough and canceled my contract.

This month is my 30 day notice month I struggle to get my fiber up and going again so in total I phoned 6 times spoke to 2 managers and logged complaints but still get no response my airtime bill is at R600 this month for cell c.

I got ticked numbers for food frog to come out and I'm still waiting.

Ticket number as follows : #1483723

I can really say the staff that tried to help when I phone in is at least trying to be helpful but the last 2 managers that I spoke to should not be in the position they are in the are more then usles and do not seen to help me anyway!

I feel I sit without fiber for 6 days now why should I pay my last bill month end I absolutely revuse!

Desired outcome: To stop my contract immediatelyAnd cancel my 30 days notice and make my notices with immediate effect so I do not have to struggle with cell c anymore and they do not ecspect me to pay the account month end.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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