The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cell Cdata loss cannot account for 20gb suddenly up

N
This review was posted by
a verified customer
Verified customer

+[protected] for the following number a contract with the new Cell C special for 20GB was taken and by the 9th its depleted, the sms sent have no audit trail showing the data usage, please can Cell C explain how this happens before we go social media crazy and every reporting avenue till we heard .

have be sold a lie ? i've currently loaded a monitoring tool with a vpn access to a cloud server and the findings from here on will be known.
we still require and explanation please

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Cell C's response · Sep 18, 2017

    Dear Mr. Mmema

    Kindly note that we have not been able to reach you. We have sent you emails and we are yet to receive a response.

    Please reply to our emails with your contact number should you still require assistance.

    ^BM

  • Cell C's response · Sep 13, 2017

    Dear Mr. Mmema

    The number provided is not picking up on our systems. Is it correct?

    Please send us your Cell C number + alternative contact details and one of our consultants will call you to provide clarity.

    Our email address is [email protected]

    ^NS

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