I went to cell c in Pinecrest mall today during my lunch to do a sim swap as mine was damaged. I was greeted by a colored gentleman who advised he cannot assist me with my driver's license I need my id. Cool, they don't even accept a recently certified copy. So, I ask him what I need to do, he said you need to buy a sim card and call the cell c customer care. I take out my card to pay and he advised they don't accept card payments. ok this I can understand due to the low amount, so I go to pick n pay and draw cash as its nearer than the bank. I come back to the shop and give him the R50 note to pay, he takes it and comes back after a while and says sorry we don't have any change? okay by now my mood is already tripped as they have nothing to assist me thus far. So, I ask him what do I do now? "You need to go make change and come back" I was very annoyed, but I go and come back with the change. When I get back, I am now being assisted by Ayanda Mthembu, he rings up the sim card and I tell him to please get the manager to assist them with having change for their customers as its not nice to make your customer go up and down for trivial reasons and told him that the other consultant just sent me away because you guys don't take cards. His response left me flabbergasted, he told me, did you really expect to pay R4.00 with your card? I then tell him that having cash defeats the purpose anyway as I was sent away a second time to go and make change as they didn't have any, again his response left me irritated. He said Well we don't have tills here at the shop, so we won't keep change. I am a branch manager in the very mall, and I deal with customers every single day. I thrive on service and making people feel good, its why we retain our customers and why we get a salary. I didn't feel like a customer in Cellc Pinecrest today and felt as though me walking into the shop was a burden and irritation to the consultants. What a horrible feeling and experience to have. I don't think they have any customer service skills, and they are not equipped with the resources to do their jobs, [change/floats/card machines] so they make you feel like it's your fault for walking in? It made me wonder how many other customers are they treating like this who just walk away and go to the competitors? I have been with Cellc for so many years I can't even remember, and this is the first time I have ever experienced such shocking service. Calling the call center and being assisted so efficiently and professionally is what I am used to with CellC but Pinecrest Shop 231, Wow never again will I set foot there again.
This complaint has been resolved automatically due to user's inactivity.