Cell C

I am a victim of Fraud case at Cell C. I reported the case to Cell C. They closed the accounts and inlisted me on SAFPS. SINCE listed on SAFPS, MY CREDIT LIFE HAS BEEN A Hell. Im having Bad credit score, im paying High on interest Rates, Im Having a lot of Credit Queries because i cant get credit normally. Even after submitting SAFPS letter. Cell c is not Helping to remove me and Provide me with crearance letter so that SAFPS CAN REMOVE ME FROM THE LISTING. i tried SAFPS they are sending me back to cell c, since they are the one who started it. Im struggling for Cell C failure to have Good security during contract application.

[protected]

I, Tanya Elizabeth Viljoen, ID no. [protected], address, 15 De Witt Street, Kleinbaai, Gansbaai, 7220 hereby confirms that on Saturday, 9 September 2023 my Samsung Galaxy A53 5G cell phone was lost.

The above-mentioned phone was accidently left on the car bonnet and whilst driving off the cell phone fell from the car. When the tracking was checked, before the battery went flat, it was found to be picked up by and unknown person and taken to area called Zwelihle. Address unknown.

Upon discovering that the phone was missing, a search was done to try and locate the phone and its last known whereabouts show to be in a Township and the cell phones battery was flat.

The cell phone sim card and device was then black listed with Cell C by myself on the 11 September 2023.

When I phoned Cell C to blacklist the device and to temporary suspend the simm, I was told that there was indeed insurance on the contract, as I wasn't sure. I then proceeded to obtain all the relevant documentation as well as having to go to the police station twice. I also contacted Cell C various times regarding this query and not once did anyone of the call center operators inform me that there is NO INSURANCE!

I am very dissatisfied with this service and angry! I have been a long and loyal customer of Cell C for many years without ever complaining!

Incident no. 2/9/2023

ITC no. [protected]

Cell Cell Ref no. #1845430.

Good Day

I applied for contract renewal on 25 August 2023. It is the 15th of September and I still have not received my phones. I was told that one phone was available on 11 Sept 2023 for pick-up. When I got to the Kimberley Cell C ( North Cape Mall), the consultant Linden told me that I had to wait 30 minutes for a time delay on the safe. I left to do my other business. Upon returning to the store, he call the manager whom then told me that I could not have the phone because it had never been their stock to give out and the courier had picked it up. I still have not heard from them again or received devices. I think this is inexcusable and I want to take out contracts with another service provider. I believe that my phone was given to another customer as the manager could not even look me in the eye while telling lies to me

Good day

I took a 24 months contract deal with cell c in August 2018,i could not pay contract just after covid hit us in 2020 as i was no longer employed.now its over 3 years down the line

Things are back to normal i have a job but my life is a mess as i can not buy anything on credit because of a cell phone contract that i have no solution of repaying.

I have contacted cell c multiple time so that i can get the details of the company that my account was handed over to so that i can make payment arrangements as i cannot pay instore anymore.cell c customer service always tell me that my account is with Monalisa legal,when i call Monalisa they tell me that cell c has with drawn the account in 23 december 2021,they always advise me to call cell c again and get the clear detail of where my account is handed over to.when i call cell c customer care they tell me to go back to monalisa hamondpole legal, circle repeat?.everytime i send a mail all i get os an automated mail response with a reference ticket number but no one calls.

At this point in time i am very frusttated as the only way to get out of debts ia paying off but for me there is no solution as this service provider does not have a soplution of where i should pay what so ever i owe them.

All i need is for cell c to provide me with the details of where o can pay off their money or scrap me off their list as they dont want me to pay any more.some of the ticket id are as follow: [Ticket ID: 359392]

I went in on the 25th of Aygust 2023 to take out a contract at the Phoenix Plaza Cell c. This laptop was taken for studies. I have exams and assements the assitant had a nerve to say use the internet cafe the what was the poin t of going to cell c for a contractWhen i completed my documents I gand taken my device and walked out of the store. The sales Assistant asked me if I want to check the laptop in store. At the time due I thought I had choice not thinking it may have been compulsory that I did open it. On the 1st of Septemeber 2023 at around 8am my laptop screen was black when i put it on to use. I called Cell c spoke to a consultant she advised to bring it in store on the same day. I asked her what will be the procedure she said they will check and call back. Unfortunately they didnt call back. I made another call spole to another assistant she said the same. I took the laptop in by around 12 o clock or so. She assited said she will check what can be done. Go to their back room come out aiming around to print documents. Not speaking to me. I asked if her manager can assist. The explained its out of 7 days. What is that. Does 7 days include the day of purchase ? Phoenix Cellc plaza managet comes from the back, no greeting or anything of thatbsort, asks where do you want them to collect this your house or here? Firstly you didnt explain to me there isnt anything else you can do to sort this out. I wasn't given any contract documents . Either. The lady assiting said that it will go on the monday which was the the 4th of September 2023. I phoned today the 14th September the laptop is still sitting int the shop to no resppnse when will.it be going. The debit will go fast from.acc for something i didnt use yet. My data router is with them too . Please assist their service delivery is pathethic

I have a contract i have tried to cancel since March 2023

Sent: Wednesday, March 29, 2023 12:24 PM

To: [protected]@cellc.co.za

Subject: Re: Your feedback for case number [protected]

With countless reference numbers due to sent emails, i initially received 1 response from and acceptance to the cancellation of which to date countless emails have been ignored Cell C have sent letters of demand as well as continued debit orders.

i am lost as i dont know what else to do other then reach out to every platform and explain my story please find evidence of them stating they would cancel the contract with no progress to date.

On Wed, 29 Mar 2023, 11:22 , wrote:

Dear Valued Customer,

Thank you for contacting Cell C.

We have received your Email regarding Cancellation.

Kindly provide the number in question or ID number. For Immediate

As a longstanding and loyal Cell C customer I am extremely disappointed at the carelessness and disregard of Cell C. My brand new Samsung Galaxy Z Flip 4 went in for repairs to Cell C Kenilworth Centre, Cape Town 21.08.2023 with a complaint from my side of a white line (not a crack) across the screen.

Cell C Kenilworth booked the phone in the next day as I received an SMS confirming the same 22.08.2023 @ 9H47.

On the 01.09.2023 I received an SMS to advise that a quote has been generated whereafter I received the copy quote and assessment report. The quotation was for over R 14000.00 and when I saw the assessment report I was shocked. Statement on Technical Report was "Warranty voided due to impact damage - Item condition from the ERC: dent at the bottom + sim tray" accompanied by a picture of the external damage.

My phone was booked in with Cell C Kenilworth in pristine condition! My device had absolutely no chips or scratches and the picture that I saw was damning. It has now been almost 2 weeks and I have received no feedback from Cell C Kenilworth as to how this damage has occured and how they will be repairing this (not at my expense). I am getting generic responses "You can cancel the quotation and you will get your phone back" - Question is, who will be responsible for the repair of the external damage that is now on my phone and why is the warranty voided of the screen when impact damage occured while the device was in the possession of Cell C? This is evident from the horrible chip on the phone. My phone is still with Cell C and I am still waiting for a resolution. I am paying Cell C each and every month and expect better service than this.

Reference: WPCAP467709

I have data contract with cell c, they missed 2 months not debit their money. However I paid it on the 18th of August but till today my SIM card is closed they keep saying money is not reflecting. I have went to Cell C multiple times to provide the proof of payment and also phoned the customer care they asked me to send the proof of payment via email of which I did multiple times. I don’t know what to do now and their customer care is very rude and sometimes drop calls. I am about to end a month with an closed SIM card and that is inconvenient my life.

I had a cellphone contract with cell c for almost 6 years now it happened that I was no longer able to pay they handed over my account to mbd attorneys who were calling day and night so I ended up paying on the 28 of august the whole amount they gave me as a settlement amount and have requested the paid up letter and mbd is telling me to go to cell c while cell c is telling me to go to mbd I have been calling them non stop even went to their branch the consultant tried to help but he even dont know how to resolve this please help me I have a pressing matter regarding this

Complained logged on behalf of Donique Artman In June Cell C called on my cell [protected] and asked to speak to Donique with regards to her contract. I told them they must cancel the contract as she is emigrating next year. In July the debit order went off and she called the call centre from her cell [protected] herself and told them to cancel the contract. Then agent asked if she wants to upgrade and she will get a free phone and wanted to know what to do with the dongle number and she said cancel it. He said the will sent trough the cancelation and it will be effective the 21st of August. The monthly fee was R368 there was no mention of the fee going to R959. Who it their right mind will pay R959 for data when you can get an uncapped package for less then R500.

The amount has come back as upaid last month as Donique is not employed and is a full time student and only keeps enough for her debit order.

I want you to draw the calls and listen to the conversations as this will affect her credit record. IF your staff did not inform the client of the amount how do you expect her to be liable. She has not had a signal on her dongle since July. Please check when last it was used. We have not received any communication for Cell C other then them debiting her account.

I would like this resolved as soon as possible.. Please either email or call me as my daughter is in class full day. This is affecting her credit record and i have emailed Cell C on 18 Aug, 23 and again today but no reply [protected]@cellc.co.za; [protected]@cellc.co.za

Cell phone was stolen Saturday night as well as a car and household items - was reported on Tuesday and phone blacklisted. Went back on Sunday to get a new sim with ID document. They refused to help me as we cannot remember the last 5 numbers that we dialed. Note numbers not names. How do you memorize numbers that you dialed. We could only recall 3 but that was not good enough. We have been customers of Cell C for many years, and this is how you get treated. The store did not want to phone customer service to assist us-they did not want to assist us in any way and are very, very rude. We cannot get a new sim! How is this possible. On Tuesday they did not mention that we need to provide numbers nothing. They just wrote down the ITC number. We phoned customer service later and was told the store must help us. Went back and they still refused. This is not how you treat customers. Will stop my contract as soon as possible and move to another service provider.

My husband took out fibre with Cell C which he cancelled in August 2020. We have emailed proof of the acceptance of this cancellation. For three years Cell C has called saying he owes. To resolve it despite it being cancelled he paid it up about 5 times for various amount amounting to about R2000 for a service we cancelled. Everything he paid up they promised it was cancelled. Still not cancelled. We have gone in store on 3 occasions. We have called the call center dozens of times . We have tried to speak to supervisors who are rude and just cannot seem to comprehend the seemingly simple fact that it was cancelled over 3 years ago and Cell c in fact owes him money.

And now they hand him over to NuDebt . We have also tried to explain it to them and have emailed all the proof and correspondence. Still no one gets it!

To whom it may concern,

I recently took up a laptop contract with you guys with an agent names Lwazi Nguqu.

On the initial sales call I asked Lwazi if the laptop came with a laptop bag and he assured me it did. It was one of the requirements for taking the laptop, was the fact that it came with a bag to house the appliance in.

He then called me a few days later asking for my 3 months bank statement and copy of my ID which I gave him immediately. I emailed it to his email address at Cell C.

I then waited 10 working days for feedback regarding my order and heard nothing. After the 10 days I called in asking what's happening with my order only to find out that my order was not processed due to Lwazi not receiving the requested documents.

I then called Lwazi and was advised that there was a problem with him email address and that he would fast track my order this time as to make up for the error on his part. On the 2nd call I again asked Lwazi if the laptop came with a laptop bag and he assured me that it did.

My order was then processed the 2nd time around and I received it within a few days. Imagine my surprise when the laptop came without a bag. I called Lwazi immediately again and asked where the bag was as that was a requirement for taking the laptop and he advised me that he was looking into it and would get back to me. We have had a lot of back and forth but still no bag.

Its been over 2 weeks since he emailed me and said that he would get back to me and I'm still waiting for him to get back to me.

I am extremely upset as I feel I am being given the run around and I want what I asked for. I am laying a formal complaint and want this resolved or I am not going to pay for the appliance! I have been employed at an international call centre for the past 18yrs so I know my way around complaints and the Ombudsman.

I will take it up that far if I have to. I expect a reply to my email in the next day or so.

EXTREMELY IRATE CUSTOMER

Natasha Maharaj

Gooday I hope this email finds you in good health. I paid for my Cell C account and sent proof of payment and requested for my account to be closed. only to find out that Cell C has blacklisted me for an account that has been paid. Now the refuse to send the paid-up letter since from the month of may. i have approached a third party company to assist me in the matter as it is obvious they are not willing to assist me. kindly Contact

MNM CREDIT SOLUTIONS at [protected]@mnmcreditsolutions.co.za

Thank you

I need someone to assist me urgently regarding my oppo phone, it has been in for repairs 3 times already & the same issue still when I receive it back. Cell c carnival mall knows me well already as they know what I have been through with this phone, every time it goes for repairs they need to remove my screen protector, I am then without a phone for a few weeks when I receive it back I buy a new protector immediately. After a few days it does exactly the same & it gets returned again, again the protector gets taken off & phone returned again & this just repeats itself. Yet I am paying for the "rental of the phone" this matter needs to be taken serious as I am now getting sick & tired of the issue not resolved.

I've has issues with Cell C the entire year since I upgraded in December last year. Since my contract was only due in March, the consultant that assisted me explained that end of March I would get debited a high amount and the amendments to my contract upgrade will be visible end of April which I agreed. But instead I got debited the same amount as end of March. I called customer care and they could not assist me. This went on til end of May were I was also debited a higher amount. I asked them to listen to the recordings when I upgraded in December but my request fell on deaf ears. I ended having to search for the lady's details that assisted me in December and only she was able to amend the cotract end of June. Now they have double debited me and I send an email on the 9th of August to customer care for assistance but they only sent a reference number on the same day. No feedback til date. I called Cell C this morning on the 17 of August and they told me to send a bank statement. I asked to speak to the manager as I do not understand why they never got back to me within 2days as per their email. The manager never came to the call and the consultant refused to give me her surname. I told her i only need her surname so that I don't have to explain my situation to anyone. And previously, when I asked to speak to the same agent they told me they have more 10people with the name Mpho working there. I am more than disappointed with Cell C. I have been loyal to them for 18years now but this is were I draw the line.

Took out a 2nd contract on my name end of 2022.

Did the number change process in the Cell C store, Woodlands so my daughter can keep her old number and just use the benefits from the new contract.

This did not work, went back 2nd time to the same store.

We went through the whole hour process again, yet they had no clue how to do this.

Phoned 084 135 spoke to someone who escalated it.

Got a case number [protected] and she advised they will contact me within 2 days.

After a month still nothing.

I called 084 135 AGAIN, inquiring about the case number [protected]. Lady on the other side advised this shows as resolved and that they contacted me to confirm. None of this happened.

I sent a email to complain about all this. See attached for date and details.

Later (10 Aug [protected]) someone from the social media team called me, I explained my problem. After a lengthy conversation she advised she will look at this and get back to me.

She called me back later that day advising this has been resolved.

Yesterday 14 Aug 2023 the number in question stopped working.

Cannot make calls, cannot receive calls/sms nothing.

This is becoming ridiculous now.

I’m currently listed on credit bureau for an amount that I settled almost a year ago. I have been in contact with CellC on numerous occasions but no fruitful action has been taken. I recently contacted them again and a reference number was issued to me for the second time [protected] I’m really disappointed with their service because now it is affecting my profile on Experian and ITC.

I cancelled my contract in March and paid a commitment fee.

5 months later and cell c has debited my account again and telling me I have to send in a letter of cancellation plus pay another commitment fee even though they have voice recordings of the cancellation and their own staff telling me I don’t need to do anything other than pay that amount.

Took out a contract with cell C and was behind with the payments. Made payment arrangement with a consultant on the 20th July 2023. On the 1st August made payment of R1 500.00 and on the 2nd August 2023 made another payment of R1 300 as I was told that the amount to pay to get the account up to date was R2 800 . To my Suprise when I go to the branch in Fourways Mall, I was told that my contract was cancelled. All I was told was that my account will be handed over should I not make payment end of July 2023. I made payment as promised and to my Suprise the contract was cancelled, without any communication with me. I need someone to explain to me exactly what happened and why was my contract cancelled?

Just to let you know, I am not happy with the service I received from Cell C, I have been your client for year. For once I go through financial issues I am being treated like nothing?

Hoping to hear from you soon

Jeanette Ratseane [protected]