Menu
Cell C company logo
Last seen 24 hours ago
Cell C
reviews & complaints

Cell C
reviews & complaints

Learn how the rating is calculated

1772 complaints
1172 resolved 600 unresolved
File a complaint Table of contents
Claimed
This account has been claimed by Cell C customer service / representatives through our verification process.
Click here to get notifications about new complaints of Cell C. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
B
6:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

08 Jul 2021, 10:39 CellC plays mind games... to kill you financially All my CellC accounts are on Debit order and have been for years. CellC clearly did something on their side and the Fibre payments were not debited off my bank account, it seems for months. Now suddenly CellC hits me with a R3, 596.00 bill that I must pay once off! I don't have a JOB and...

Read full review of Cell C
A
3:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Phone Blacklisting

Good Morning

I have lost my phone on the 27Jun 2021, I have phoned cell c help to blacklist the phone, they asked me questions then I failed the questionnaire. They told me to phone again and try to remember I told the lady that I cannot recall when last I recharged airtime and the method I used to recharge as the phone was used by son most of the time for games and we normally using wifi at home so we were not loading any data, So the lady told me to go to the store they will be able to help me there, I did visit the hemmiways cellc store on the 29 Jun 2021 I was given a form to fill it in and they asked for the box of the phone I gave them everything they asked. They told me it takes 48 to 72Hrs to be finalised. On Sunday the 4th of July I visited the store again to check the process, I was told it is not done, and if I cannot answer the questions correctly theres nothing they can do, I ask the lady that can't they ask any further questions they say no. I told them I want to claim frm Insurance and the time is running out. I left the store without any help. I phoned the store again on Wednesday A guy with the name Lutho tried to help he told to phone again cause on the system it shows that it is not done he is going to do a follow up . I phoned again he told that they saying my ID is not clear and one number from MIE so I did sent the ID COPY, DRIVES LICENSE and the MIE number. They have been quiet since then. My worry is I am running out of time

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
K
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C - Cell C Direct False Pretence

I will continue to complain through every channel I possibly can until my issue is resolved. I will also continue to NOT RECOMMEND CellC to everybody I come across.

My frustrations with Cell C stems from the 18th of June 2021 where I decided to upgrade from my iPhone 11 to the iPhone 12 Pro. I confirmed stock with the consultant Thulisile Radebe who either lied about availability to get me to sign so she can meet target or didn't know about the stock at all… I went ahead and placed my order and the consultant advised it would be 5-7 working days before I get my new phone.

After allowing said period to pass, I called the Cell C Direct dept and got told the phone is out of stock and they cannot advise when it will be available. I called again a day or two later and got told it was in stock and will be dispatched the following day… this went on until the 28th of June when I decided to go to a branch and upgrade there only to be told that Cell C direct has blocked me from upgrading in store. I've been struggling for 10 working days to cancel this upgrade and get a phone through the outlet near me but they seem to have no way of canceling an upgrade order.

I called today and got told that stock is coming next week. There is clearly no stock of the phone and they continue to sign people up knowing that they don't have stock.

CellC is sub par as far as customer service is concerned and complaints department is also non existent.

0/10 - Do not make use of them.

Read full review of Cell C
Hide full review
ADVERTISIMENT
M
3:48 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day I would like to file a complaint with regards to the contract (data) I had with cell c Late last year, which was about 3months before my data contract had to come to an end, a cell c consultant called me to offer me a new parckage of which I agreed, I so then asked her when the new package would start as I will not be able to pay 2 contracts at...

Read full review of Cell C
J
1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C - Cell C unauthorized debit order & lies

Good Day

I have a list of case numbers for trying to get Cell C's [censored] of lies about contacting me within 24 - 48 hours, I took a new contract will Cell C for a data contract, cancelled it 2 days after receiving the device, Cell C then collected thee device from me and promises highly that the contract will be cancelled "and is escalated"

I have been debited twice after the cancellation...
Below is a list of case numbers for every email and I have a call log of almost 6 hours to Cell C and still not solved.

[protected] - 7 July
[protected] - 7 July
[protected] - 7 July
[protected] - 6 July
[protected] - 6 July
[protected] - 5 July
[protected] - 1 July
[protected] - 30 Jun
[protected] - 24 May
[protected] - 12 May
[protected] - 5 May
[protected] - 3 May
[protected] - 3 May
[protected] - 30 April
[protected] - 27 April
[protected] - 27 April
[protected] - 26 April
[protected] - 26 April / 18 April
[protected] - 23 April
[protected] - 20 April
[protected] - 18 April

Desired outcome: Cancel the contract and provide proof of cancellation and cancellation of debit order

Read full review of Cell C
Hide full review
L
10:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Upgrade issue

On the 30th of April a sales agent called me about a promotion that offered an A52 and an additional A12 for an extra R100 per month. I got the A12 but have not received the A52. At the time the A52 was not available at head office and head office would dispatch the A12 to me and later when they have stock the A52, three days later I received the A12. After waiting for 6 weeks with nothing forthcoming, I called customer care to enquire about the A52. To my dismay when I called cell c, they told me that my upgrade was just to the A12 and that there was no A52 in the records. I then called Cell C customer service on the 17th of June to find out how I can escalate the matter and the agent opened up a case for me and allocated me a case number which she mentioned I should use as a reference when I call cell c in about three days time. I received an email indicating that I should actually obtain a court order to retrieve the telephonic recording of the conversation between me and the sales agent from head office which I had requested. I received further sms's indicating to me that I am due for an upgrade which when I enquired telephonically was told that the A12 was in fact the upgrade. On the 8th of July I contacted customer service again to enquire about the outcome of the case and I was thrown from every department that cell c owns with the above recording as an example of a recording from my phone due to the underhanded experience and treatment from cell c. I am told that the case has been cancelled but I received no communications from cell c to the above. So how can a case be cancelled when the person who requested for the case to be escalated was not contacted and that's me

Desired outcome: For Cell C to honour the contract that I entered into on the 30th of April 2021 for two phones and not one as they have delivered

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
K
4:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Contract fraud

In Dec 2020 I got a deduction from my bank account linked to cell c I went into the cell c shop in Paarl mall and told them I do not have an accountant never had any dealings with Cell C. I was told that I should get an affidavit and copy of my bank statement showing the deduction. This was sent to the fraud department who has never contacted me. I have countless times contacted customer care who refers me back to the store who in returns refers me back to the customer care line. This is very pathetic of a well known service provider. If I call the customer care line they drop the call this contract is affecting my bureau and is not getting resolved by Cell C. How do I get this resolved and Cell C needs to a dress this or I will take up with Ombud! Poor service! Worst customer care services ever!

Read full review of Cell C
Update by Kim Fred
Aug 23, 2021 9:27 am EDT

Good day Cell C any news on my case it has been almost a month since you provided feedback. Does it really take that long to investigate a case if all said documents were provided.

Regards
K

Update by Kim Fred
Aug 04, 2021 5:11 am EDT

So Cell C asked me to send an email to them with all my supporting documents to which I did but to date I have not received any feedback regarding the fraud matter. How difficult can a response be?

Very unprofessional from Cell C I don't think Cell C realises the repercussions these things have on consumers lives please pay attention Cell C!

Update by Kim Fred
Jul 30, 2021 3:18 am EDT

Documents sent

Hide full review
L
1:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - cellphone contract

date of incident is today, i was trying to close my contract but the consultant acted like she did not hear me.
i called three times i asked for them to transfer me to retentions
but the still insisted on doing the security question while i already went thru that process. its like they dont want to assist me. thats why im cancelling my contract anyway because i dont get any help.
i request my contract to be closed when it finishes.
my cellphone number is [protected]

Desired outcome: close my contract when it ends 07/07/2021

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
T
4:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - false information

good day . my name is Thato Malunga [protected]. i am Cellc client for many years. i received a call for an upgrade . my phone was due for an upgrade in August 2021. June 2021 i received a call to upgrade which i did . upon sales i was told first premium will only be end of October when 1st contract ends and in 30 days i can call to add insurance if i still want. Today i realised insurance was added and debit order will be 30 July for R125 which to my surprise i have no idea why and why is insurance not going on with date of continuing contract. i called cell c this morning from 9:15am until now 10:44 been on the phone . i was been transferred from customer service, insurance, upgrade, accounts and no one knows who and why my dates were changed . to my surprise the debit order for the upgrade and insurance will not be in October 2021 but now in July . if i knew i would have not taken this phone. Now i wanted to cancel because its not my fault that agents were incompetent i am told because phone is opened i missed cooling off period . Im so furious and in tears because no one can assist me, no one knows my debit date for upgrade instead i get rude consultants . I AM FEDUP AND I DONT WANT CELL PHONE ANYMORE ...because clearly we are being played and fooled and lied to.. i even told Cellc i will take it upon myself to take this up with the ombudsmen because clearly cell c lies to their people so they can take up their products and guess what 1 agent just said ok ..i asked to speak to managers instead rudely soo i am told i wont get help ..i DON NOT WANT THIS PHONE ANYMORE and i am going to port this number as i want nothing to do with cell c

Desired outcome: Cancel this upgrade take back phone and i should not be penalised for the negligence and false information from agent

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ADVERTISIMENT
J
3:24 am EDT

Cell C - Cancelled contract in March 2021 - still debited months of battling to get Cell C to stop!!!

Cancelled contract in March already and Cell C every single month keeps debiting my account and I can't get them to stop no matter what I do!

Desired outcome: Stop Debiting my account - unauthorized debit order !!!!

Read full review of Cell C
View 0 more photos
Hide full review
F
3:37 am EDT

Cell C - Cell C home fibre

I entered into contract with Cell C for home fibre in 2019 and was quoted R699, which I have been paying ever since. I received a statement in May 2021 with a subsequent debit order deduction of R949
When I called Cell C I was told that the service provider in my estate changed from SADV to VUMATEL thus the increase in subscription.
I would like clarity on the legality of such a change without my consent.
If service providers changed should I not have been given the option of cancelling or renewing?
I take exceptional to this unilateral decision taken by CELL C and will certainly register my complaint with the office of the Consumer Protector and Ombudsman

Account Number. ;
[protected]
Identity number; [protected]
Name ; Jonathan J Williams
Contact numbers ; [protected]. / [protected]

Desired outcome: Resolution or cancellation of contract

Read full review of Cell C
Hide full review
Z
7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

E-mails from myself sent to Cell C respectively 23/6/21 and today 30/6/21 which is self-explanatory. 23 June 2021 Goodday, I phoned cell c on 17 May 2021 to do an upgrade on my contract. They informed me they have some issues at the retention dept and would come back to me the following day. Needless to say, no one contacted me back. I then phoned...

Read full review of Cell C
N
4:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C - Bad service

The worse company by far i have ever had to deal with . my name is nkala cathrine kadiaka i have been calling cell c for alomost 3 weeks wanting a pais upletter and complaining to halo peter 3 times but i still dont have the paid up letter, the service at cell c is so disgusting is unbelievable my number is [protected]. what willit take for me to receive a simple paid up letter.bad service there is unbelievable that is y i cancelled my contract

Read full review of Cell C
1 comment
A
Jul 28, 2021 6:22 am EDT

I have the exact same issue and have decided not to repeat myself to incompetent staff and a business that has unclear processes regarding aftersales. I have in turn resorted in escalating this matter to the ombudsman. Clearly the pushing the buck constantly.

Hide full review
S
4:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a 1.2 MB data pachage and received 350 mb free data to be used within 60 min. I down loaded yet the data come off my 1.2 pachage instead of the 350 and after 1 hour it was removed so in otherwords I did not get anything for free

View 0 more photos
Read full review of Cell C
ADVERTISIMENT
E
6:25 pm EDT

Cell C - refund ref no [protected]

hi my name is Elisio Davids i I'm under debt review ID [protected] ive been trying to get my refund back that was over paid by my debt counsellors i requested a paid up letter and found that the account was over paid i have send emails call still awaiting my refund the time cellc informed us that the money will be refunded within 10 working days and that was told to me in May when i found out about the money that was over paid .

Desired outcome: want my refund

Read full review of Cell C
Hide full review
G
2:47 pm EDT

Cell C - Sim swap

I'm deeply disappointed in cell c and their stupid security check. I mean why in the first place should we rica if you guys won't even use it to do security checks? Why can't our ID and proof of residence not be enough and to top that you guys say I should go to your store but in kathu there's no store haibo and to think I ported my number from Mtn for this nonsense.

Read full review of Cell C
Hide full review
P
7:03 am EDT

Cell C - Contract cancelled but still shows show active on my credit report

CellC you're making my life so difficult, I had a contract with you which ended in 2018 and it reappeared early this year reflecting and amout of R49pm totalling to R392.I made an enquiry regarding this as i did not renewed my contract whenit ended in 2018 and I was told it was because i did not proper cancelled it.Then I decided to pay this amount even though I wasn't happy with paying for something I never used nor renewed it as i was in the process of buying a house and that was on 29/04/21 and I foned to proper cancel it and it was successfully cancelled then. I also requested to have my name removed from ITC and give me a paid up letter but up until now nothing has been done instead I am still getting invoices even after payment and cancelled.

Please resolve this ASAP as this affect my credit status badly as bad payer.my details are as follows:

My name is Phumlani E.Nkosi, ID no.[protected], old contract no.[protected] and contract account [protected], email address Phumlani.[protected]@gmail.com

Regards
Unhappy customer

Read full review of Cell C
Hide full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Fraud case reported over 20 days ago, no feedback received

I phoned Cell C customer service to receive end of contract date I was inform by the operator that apparently a week before my call the data contract was upgraded by which I personally did not receive a call, nor any email for upgrade and no contract. I have never discussed or agree to any contract upgrade within call centres in mylife, I only work with walk in shops. I registered a fraud case and mailed it with all required documentation, NO response or feedback for more than 20 days later. I will not accept invoices other than my original agrrement nor pay for hardware and data I did not accept or received.

Desired outcome: Feedback in terms of case reported

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
M
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Activation of International roaming

I mostly work outside the country.
I require international roaming for various reasons
I have always had international roaming activated on my phone.
While i was in SA recently my international roaming was deactivated with no request from my part
I tried reactivated it by calling the number provided on the notification SMS.
The agent read all terms and conditions (10Minutes on the phone)
The agent failed to activate and roaming could not be activated as there was an error that went above his competency level to fix
I called the next day to figure out if they sorted the problem only to be treated like a first time customer and they wanted to read all the terms and conditions. Eventually they reconnected my international roaming.
The very next morning my roaming was once again deactivated
I called the relevant number to query the problem only to be treated again like a first time customer. They could not reactivate my roaming due to an error.
I went to the Cell C shop in Riverside Mall Nelspruit for assistance but they only call the call centre and then put me on the line...only to be treated like a first time customer again.
I lost my coll and walked out
I am now out the country without roaming and cell C wants me to call Customer Care on +2784 135 to be assisted with activating international roaming. I dont have roaming so I cant call !

Desired outcome: Have roaming activated without it being deactivated the next morning

Read full review of Cell C
Update by MariusWK
Jul 06, 2021 10:54 am EDT

My complaint has been resolved very successfully

Thank you!

Hide full review
N
7:45 am EDT

Cell C - My iphone device to be unblocked

I had a contract with cell c I couldnt pay because I was no longer working, I did pay up the account but still I cant use the phone.

Desired outcome: unblock device

Read full review of Cell C
Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Cell C contacts

Phone numbers

135 147 More phone numbers

Website

www.cellc.co.za
ADVERTISIMENT

Cell C representatives

@cellc_support
Pamerla
Franscinah Bela
ADVERTISIMENT