Cash Crusaders
Reviews and Complaints

I did bought a washing machine and a aircoler. When I arrived at Soneike Kuilsriver branch they just received new stock. So I ask the lady who assisted me what is the price. So se went to the back and came back with the different codes of the aircoler. So she type the codes in and she grave the different prices of the different sizes of aircoler. So I chose the R1300 one. I paid for it and the washing machine and I asked for delivery. So she informed me that the stock of the new aircoler firts must be put on the system. So I said it is OK I will pay so long then when they are done they can deliver it. So a few ours later they phone me and tell me that they gave me the wrong price. That the price is now R1500. So I said sorry I already paid for it and I won't take my money back I want the aircoler for the price I bought it for. So I told the lady I wanna speak to the manager. So she said she will phone me but she never phoned me so the next day I went to them again and she said to me if I taking it for the R1300 then that lady must pay the rest in. I feel it was not right to say that and to say they sorry but I can't get it.
I took my money back because I can't that lady pay the money in life is hard these days. So they asked me if they can still deliver the washing machine I said yes please. A few ours later they phone me again and said they did not include the delivery. I was so unhappy that I said just keep it I will make a plan. This was very bad service of the mamager. I hope you will come back to me or I will take this further. I feel like selling and swearing, but I will keep myself in.

I made a loan in cash crusaders in exchange of a phone last year in May then looting happened now the shop is still closed since and I tried calling them cuz I'm relocating and I need my phone but they can't help me. Cash crusaders Voslooru. When I asked if I can't get helped on other cash crusaders around they said no and the lady at their customer service help line is so rude. I'm desperate need a phone

Oh wow I had a very bad customer experience in cash crusaders for 3 times already, I'm also a manager at a retail store, but what I have experience today was really bad at cash crusaders in bluedowns Cape town, while still busy talking to a staff member that assist us so nice, another staff member Winston was so rude and just wanted us out of the store, I spent almost 4000r in that store, but had the worst experience ever in my live at this cash crusaders in Blackheath blue downs.im so very thankful to Austin that assisted us so very welcoming

Good Day
I would like to log a Complain its regarding my Tv I bought on the 3082021
the Tv is A Dixion 58Inch which cost R6500.00, on the [protected] the tv was bought back to the shop as it started showing a yellow line on it I was told it will be in repairs for 7-21 working days after the 21 working days I came to cash Cruisaders in Brixton which I bought the tv there I was told its not yet fixed I then called the repairs I spoke to a man named Godswill I was told the tv is not there I then called Headoffice they told me I need to wait for another week I waited I came back to the store they said the tv is not here I should came back the following week and so it has been going on for the past two months today which is the [protected] I came to the store today yet my tv is not here at the store at the store they told me headoffice does not want to credit my tv, I phoned Headoffice I spoke to a lady named Terresa I wanted to explain her my story she then dropped the call in my hear I called back again she dropped it again then the manager at Cash crusaders at Brixton said that we need to take this further because they have been strugglying to get the dixon tvs from repairs they have been crediting people but they find this very strange why they dont want to credit us for the TV the manager also asked Headoffice to Credit us for the tv but they told him we need to wait again for the TV

Good day I've been purchasing quite a lot of items from cash crusaders but to only realise for myself that on my receipts it states that I have loyalty points but when I go to my nearest cash crusaders store they continously are unwilling to assist and basically push me off as a customer asif to say I'm wasting their time I've seem posts from other clients complaining about this issue and besides for the horrible service from them I still have not been given the opportunity to redeem my loyaly points but also when Im Instore and enquire about the points accumulating according to my receipts I keep being told that the staff don't know anything about the loyalty points and that I should keep coming back the following day to speak to management which seems to never be available this is outrageous and if it could possibly be sorted out as soon as possible.. I refuse to receive such service as a loyal paying customer and have no issue taking my loyaly towards a different retailer which offers the same.

I needed assistance with Cash about 2 months ago, So I gave the shop my laptop to the shop in aggrement for R1500 and a total of R1815 at the end of this month November due to documented reasons I missed the payment date for 26thNov. When I arrived at the shop this morning, I was told contract expired. My personal laptop is now on Sale for R3200 and I can no long be assisted above that accept for buying the laptop back. Is there any assistance after this or I can take this matter with Onbusdman for Short term insurance or Legal representation!?

My name is Xolani jali I bought a brandnew phone from our local store Kokstad Kzn and I was happy with it for only 2 weeks, it started to shut itself down, slowly, I went back 2 weeks later I was told it needed a software boost it's not damaged and that it can be boosted instore. When I went back for them to deal with the software another manager told me that the person I dealt with lied they will have to send it to Durban and it could take anything to a month my problem is how can a brandnew mobile phone suffer from software, I work for the real estate it is crucial for me to have a phone on hand how can I work without it for weeks nb! I bought it on 23-09-2021 and today is the 25-11-2021 please advise me on what to do my contact nos [protected] or [protected]@maxproeg.co.za brand dodgee

Bought a brand new dixon kettle 5 months ago.. Kettle not working anymore at all just tripping the electricity... Took it back to the store to have it replaced but was told to wait 21 days for repairs... What must I use in the meantime to get boiling water... Its a cash crusaders brand...

Good day Mam/Sir hope that you are well

My name Samantha sheik I need to make a query I pond a fridge, tv, PlayStation and cellphone I would say couple weeks before the looting, so also before the looting happened my fridge, tv, PlayStation was on one slip, so I did not have all the money to take all my goods so my fridge n cellphone was looted, as when I took out the tv and PlayStation I paid the interest money on my fridge as well with the items I took out. so now I contacted the manager for cash crusader Bradley he tells me that I must pay the interest money for my cellphone and my fridge and I must also pay the money I borrowed I did advise him that I didn't ask all this to happen they did get paid by insurance, so why does he still want me to pay the borrowed money and the interest for my goods, I did buy my phone and fridge from cash crusader my haweui p5 2019 I paid 1800rands for it and my fridge 2500r so if I pay the interest and the borrowed money off my cell phone would be R850 so he will give me R950 for my cellphone, and my fridge was R1500 to pay back with intereste so he only going to give me a R1000 back this is totally nonsense cos my goods was worth a lot more, if this can't be resolved Asap I will have to take this to the highest authorities that's the obudsman

Kind regards
Miss sheik

I bought a new usb flash drive at cashcrusaders Golden Walk Mall in Germiston, when i got home it wasn't working I went back to the store they told me they can't replace it nor refund me coz it doesn't have warranty

My email: rakobela.[protected]@gmail.com

I bought two Rippa Game controller at cash crusaders Wonderpark on the 25/10/21 and i had issues with one of the controllers and decided to go back to the store for an exchange only issue is my helper misplaced the receipt tried searching for it but could not find it so i decided to use the bank statement which is proof that i bought the consoles there, when i got to the store i was assisted by a lady who called a manager named Michael Jacobs,

I explained to him that i lost my slip but i have a bank statement which i thought would be helpful so i can get an exchange, and what a Manager he Michael is cause he was like he can not assist me cause i lost the slip, i then asked if he can't re print since i have the bank card and bank statement as proof of my purchase then Michael's exact respond was "i wont be able to assist you cause you lost the slip and yes i can reprint the slip but i won't".

Just like that, i understand that i lost the slip but was it necessary for him to say he can print it but wont? personally i don't think he should be dealing with people cause he has no customer service at all he is not a peoples person at all. shows no remorse except the i don't care attitude.

i bought my air fryer, my sons laptop, my son's PS3, my blender, the PlayStation games, fan, pc screen and when i need an exchange m told they can print the slip but wont. how disappointing, just know you have lost me as a customer just hope other people don't go through what i went through

Thanks a million times Michael for showing me my money is not needed.

-Nokuvelemseni Mthembu
-[protected]
-Cash Crusaders on Field Street
-I'm complaining about my laptop which is giving me problems, it shows something like pixels on the screen every time I open it plus my mic is not working. I can't return it to the store because it is closed due to the looting. This has been going on for a while and I do not know what to do and it warrant is expiring in a few months time.

hi good day my namr is shainia kasi and i ponded my 21 ct gold ring at cash crusaders field street durban and the store was looted during the looting since then the store store has not re opened and i tried getting hold of head office to no avail .how do i go about cliaming my stuff that was lost.please contact me on the following number shainia kasi [protected]/[protected] thank you

I bought a phone end of July and 7 September the phone just switched off not charging not coming on nothing at all... Went back with the phone they told me I should leave it there for 14 to 21 days for repairs... And now it's over 21 days they are telling me it's not back yet... I want to travel honestly everything I was using that phone and I don't have money to buy a new one... I'm broken I don't know where to report this.

Hi on the 06 October 2021. I have purchased a Makita 2100W PLUNGE ROUTER (RP2301FC) online. The tool was advertised at Primrose shop. My friend collected the item today. He was given a wrong model than what was advertised. The till slip shows the right item. But the physical item is wrong as appear on the attached picture. I do not need a refund I only need to swop the item with the right item. My number is [protected] or [protected]. my email is [protected]@gmail.com. My order number is #1014191.

I bought rapper sunglasses in one of your branches 15 days ago and I didn't try them on since I was in hurry and I trust the product you sell, when I try to wear them on my arrival home I only find that they are too big, then I decided to return to store to exchange for another one that will fit me well, when I get to your store one of the sales consultant told me that she need to get authorisation from the manager, when the manager comes I can even see the answer from her face because of her facial expression, then she told me that she doesn't change sunglasses, I asked her what could be a reason, then she even left me without giving relevant answers. I'm very much disappointed about her behavior since I have never experience that from one of your store. I hoping my complaint will be resolved.

I purchased a car radio on Friday 17 September 2021 at Cash Crusader Brits,
i was served by sales person by the name of Mosia Puseletso, o connected t the radio to my system and it shows it was defective the lower output is not working at all and only high output is working, so today i returned the radio back to the store and i am given a runaround and i drove all the way from Rustenburg to Brits which is in excess of 100km.

so please i request your intervention urgently please.

regards

Patrick kekana

[protected]

Hi,

Am highly disappointed with cash crusaders soshangueve, I spent R4500.00 one of the items I regret buying was a Bluetooth speaker Dixion for R1000.00, I've had the speaker less than 2 months and the speaker refused to connect, just went on and that was it, I went back to cash crusaders and asked why the speaker is on but does nothing after that, they then advised of return policy which I asked why was I not informed when I was buying the items then I would have never bought the speaker from cash crusaders. I asked for the consultant who was assisting me by the name Lebogang Legane in the time of the purchase, he lied to me and I advised him I remember clearly you did not, when he realized I remember he admitted to lying, till today im still been lied to when I query about the speaker, was advised on WhatsApp I will receive it on the 13th of September which was another lie.

As per my slip the product was never tested

When I follow up on WhatsApp they lie yet again, then I cant read out what the consultant is trying to say (bad grammar) when I call there is always loud music and they wonder why they cant hear me.

I bought my speaker on the 26/6/2021
transaction number TS260621ZMATO46

Hi, on the 11th of August, I bought a NEC projector from cash crusaders. I bought it to watch DSTV on it. We only got a chance t set it up a day or 2 later. When we turned it on the projectors colors a picture were bad, then 5 minutes later it turned off a refused to go back on keto powering off. I wanted to return it the next day but couldn't cause I was so busy at work and couldn't get time to do it, plus I wanted to prepare self to be disrespected and given the run around and that's exactly what is happening at the moment.10 days later I took it in and I'm still waiting for the projector I've been told everything from I'm a liar to I broke the bulb then they said not bulb I over worked the projector so the panicked up a seized. I've suggested swapping it for another projector or store credit, and I'm told blatantly they don't do that. I e tried everything to be patient an understanding, but I'm not a dog a don't deserve to be treated Ike one. I even bought another projector a week ago at branch and it's worse than I've ever seen. The week up to me buying NEC I bought a PS3 console a Sony projector and that one also wasn't great quality. But anyway 4 weeks is up a still I'm getting spoken to like a fool a still 6 weeks with nothing to watch, this is so unfair. Please help me, I can't carry on this way. They even brush me off when I say I'm going to the consumer complaints. I've tried a thousand times to find ways to resolve this and they keep making problems and are extremely rude a calling me names is so wrong. Thank you I'd appreciate your help Lee Hoder

I've bought a doodge phone at cash crusader, but it is got no guarantee now which is fine, I know I'm gonna pay for it to be repaired.The phone just needs to get the new screen so that it can work .Because of it is locked, so I can't be swiped to get it opened. It's been 3months since I've been waiting for their call to bring the phone to the store so that it could be repaired. So today going to them and find out what's happening it's been months I've been waiting for their.Their response was"We've been also waited for a year for these screens, we still don't have them"what kind of response is that, because they know exactly no other shops could repair these doodge phones.I'm not gonna buy their phones again, never in my life.