Cash Crusaders

i went to look for a laptop for office work, the sales person shown me acer cromebook says it is reduced to 1000, i bought it once i want to use it in my office i found no network cable or hard drive to save on it, i return to shop they says they want to buy it from me by 400.

once i asked them why they give me contact no to call head office, i do call and my airtime finish while calling, i am still communicating with them even from today i am from shop they told me it is not used but acer crome dont have busines on us.

i am asking assistant and advice so i receive my money back.thank you.

the person assist me in shop is ndiimafhi( [protected])
i am Mr negukhula np ([protected])

Parklands (NCRP 1749) Phone: [protected]

I am complaining about my laptop which was expired on the 14th February 2020, the I came this morning at about 9:30 AM only for the manager to steal money from me by force telling me that my contract is over and she has every right to sell my work laptop which I used to borrowed R3000 to pay back R3700 now only Saturday, Sunday and I came to pick it up on Monday morning and she said I am to buy it back at the cost R5500.00 since I'm the owner if not she will sell it to their own price which I am not happy the way she spoke to me and treated me at that manner.

Please
Head Office, Postal Address
PO Box 39568, Capricorn Square, Cape Town, 7948

I am not happy here under is my receipt of payment of R1000.00 in order to protect my laptop from been sold out to another person but I want Cash Crusaders Head Office to help out, paying extra R2500 for Saturday and Sunday is not fair to me.

Thank you as you look into this matter,

Regards,

Prince Samson
[protected]

I bought a new laptop bag, let me say that again brand new, whichbis supposed to carry a laptop obviously. The stitching on the straps of the bag is loose and wasn't done correctly. On the slip received it supposed to have signature of the staff member who did the sale stating that it was correctly checked for defects and such, obviously that never happened. I went into the store today to go and show the manager and get greeted with the most disrespectful hand shake, nevertheless explain my situation and get told by the manager it's been used and he won't replace it. Even though I have my original slip. Junior is the managers name. Do not shop at any cash crusaders as they are very unprofessional. Now I've wasted R300.00 on a broken item which was claimed to be brand new. To top it all off their head office number doesn't exist.

I brought a samsung galaxy grand prime plus 2018 phone to sell it too cash crusaders welkom square in the free state in april 2019, the guy assisted me by testing the phone and all was in working order, they paid me R500 for the phone i left and all was fine in the meantime someone els bought the phone from them and used it for a while, the phone was sent to cell clinic in welkom and was told its blacklisted, when i took some other item too be sold in september then i was informed the phone i brought in april is not working and i must pay the R500 back, my ID was held back, the manager Fanie was so rude when i told him after all this months and someone els bought the phone used it now i am liable for everything which is not fair as the phone was in a working order when i took it in the day, i was never phoned which they had my number with the problem which i feel is still not my problem as the phone worked 100%, i paid the R500 back to them on the 31st of january 2020 cause i need my ID i had no choice i am laying this complain cause i feel i was unfairly treated and i want answers and feel R500 must be paid back to myself

Dear Si r/ Madam

We act on behalf of Mr. Oliphant, who is a legalwise member, and as such entitled to our assistance.

Kindly find attached hereto, the following for your kind attention:

1. Cash Crusaders Tax Invoice;
2. Emails to Cash Crusaders.

Our instructions are, that during October 2019, our client purchased a Doogee X70. During December 2019, our client's Doogee X70 began giving problems, and our client then booked same in at your Uitenhage branch for repairs.

Our client was after time, contacted and informed that the Doogee X70 cannot be repaired, as the inside board is faulty, and the parts cannot be found. Thereafter, our client was told he cannot be refunded, and is to take a different phone in place of same, namely, a Doogee X90L. Kindly note, at no point did our client want another phone in place of the faulty one, and wanted a refund, of which your Uitenhage branch refused.

According, to the NCR, at no such time, can a client/customer be refused a refund, if and when the purchased item, is faulty, and unable to be repaired, and not due to the client/customers wrong doing.

In light of the above, we hereby request, that our client return the Doogee X90L, and be refunded in full, in order to amicably finalise this matter, without having to proceed with further legal steps.

Kindly provide your urgent response herein.

Good day. My name is Takalani phone number [protected]. On 16 january 2020 I panw my LG phone in a Cash Crusader store, the one in Dobsonville mall in Gauteng. I paid the outstanding amount I owe them and take my phone back yesterday on the 28th. My phone's battery was full the day I brought it but yesterday when I fetch it it was empty. When I open it soo that I insert my sim card I realized that the battery is not the same one that I brought with the phone since I know that my original battery have an LG logo on it and the one which is on the phone doesnt have a logo. I also then realize that they also change my back cover with the one that have a paint that is wearing off. I tell the store manager whose name is Siya my story before I even leave the shop. I elaborate my story and tell him that the same phone I used to panw it to the Cash Cruisader in Rooderpoort and what happened it never happened before. The manager didn't even want to try to figure out what might have happened and he just told me that what I am saying is impossible since it is only him and the other guy that enters the goods storage room, I to myself suspected that he might be involved in changing my battery and back cover of my phone or mybe he is protecting the other guy who have access. With no other choice I have, I decided to go home and charge my phone. As to no suprise, I found out the battrey only last for 4 hours whereas it used to last for the whole day. Please, help me, this is a day light robbery

21/05/2018, I purchased a LG Tv at the cost of R3000. The salesperson convinced me that the TV is brand new as it was on a shelf that was named brand new. The assistant who was helping to choose a TV then reffered me to an other assistant who helped with the purchasing of the Tv. 09/01/2019 the Tv started to continuously switch off after a period of time which according to the way I was convinced that it's brand new and fell within the warranty of a year, on day 15/01/19 I returned it to the shop and I was refused to be given the services of the convinced contract stating that the Tv wasn't new.

It's the first time in along time and I'm stumped and would like to hear from everyone what your opinion is ...
I witnessed a Black Male employee Cash Crusaders (Durban, KwaZulu-Natal) call a Non-Black Male Customer a [censored]ing K*F*R and literally for no reason there are recordings/footages of the entire occurrence and everything was light hearted and jovial with all other staff members and he who wasn't even part of the conversation passed this comment assuming the victim wouldn't know because he spoke in Zulu little did he know.

I, the eyewitness did understand Isizulu and completely understood what he said.

Isn't this equivalently a criminal offense as it would have been should the victim have been the one to say it?

Is it fine to:
1. As an employee of a national chain store swear someone for literally no reason( while I don't generally believe this type of a story this one is on record so it isn't a one sided story)
2. Call anyone the "K" word as long as they aren't black because only a black person has the right to be offended by the derogatory and historically disgusting word?

Please feel free to express your opinion in the comments below.

The purpose of this post is to hear what and how others view the above

And if CashCrusaders Krugersdorp CashCrusaders@Calton Center Atlantis CashCrusadersCashcrusaderscash_crusaders @ samantha would like to voice their opinion on how they view the matter wherein the people who are their representatives behave towards the public.

P.S. I have the picture of the culprit but I do not believe this is the appropriate platform to expose him

Good Morning
I sincere believe Cash Crusader in Pretoria North Wonder park shopping centre don't take Customer very serious, since I had loan my fridge and Washing Machine there has been any communication with regard to payment and as I had been trying to get hold of them and no response, I've whatsapp and call but no answer on how to pay for my stuff via online Banking since I'm not around Pretoria in Bloemfontein for the Holidays and I'm scared they now took my stuff and communication was send to me.

Good day

Regarding very bad service at the welkom branch and im not happy with your employee rhodian at the buy and sell department.
I went there with a family member on the 30th of december to go and found out about selling a few gold valuables.
As he gave me another price last week. He said look at the board with the advertisement look at the board.. He kept on saying very very rude look at the board
The price changed this morning on the 30th for the gold prices, with a couple of ladies who was just behind us, were talking to one another about a new born baby.. He rudely said.. To loud to them about 2 times

We always feel welcome as cash crusaders but what we experienced today
We are not happy with rhodian
This was the 2nd time that we didn't receive the best services, I wouldn't be surprised if there is more complaints against rhodian

Regards

Ae du plessis

Happy 2020

Good day. On Saturday I bought a skateboard at the kabega park branch. My daughter used it for 5 minutes and the wheel part broke. On Monday I returned to the store and was told sorry no guarantee on this item. It was brand new ? I felt it was very unfair so the manager said he will ask the supplier and deposit my refund the next day. No one called yet. So I guess they will brush this under the carpet. I would like my refund please. The lady Channel also wasted my time. She promised to keep a TV aside for me. When I got to the store she said sorry the special was over... but when I spoke to her on the phone she said she has it all ready and the paperwork was done. So I'm wondering why the evasive behaviour. I await your response. Regards. Salma. [protected]

I visited the store in bethlehem branch and when we wanted to buy tv(mentioned above)the lady by the name Fathima requested tv licence or identity document and she checked on the system and it appeared that there is outstanding amount of R196 for licence, I explained to her that I do pay licence on monthly basis and provided proof to her as per sms for that deduction then she went to her manager by the name Adam after some time she came back to say I must bring proof (bank statement )den we can have tv but before they proceed with anything I had to drive 22 Km return to fetch my bank card so dat I can get statement, on my return the very same Fathima talk me that his manager is now refusing /denying me to purchase drive because of that outstanding balance .they made me drive 22 km to my place then back for nothing, instead of checking with SABC for clarity or they should have said to me is not possible for me to buy that tv .why did I have to lose money or petrol for nothing or is this how cashcrusaders operate and as customer who's is going to refund my petrol money in this matter or I should take this matter with Ombudsman hope I will get respond in this matter

Addressed to the manager: Rashika

As a manager and brand ambassador, you should pride yourself in providing the best customer service possible and ensuring that your customers are treated fairly.
What I experienced at your store today (12/11/2019) was dismal.
If your label says "3 months laybye", you should comply with my offer to purchase and not decline me with the reason that your store policy states that it must be on the floor for 7 days before someone can lay bye an item. No where in the store was that displayed .
And by then printing a label stating "no laybyes" and sticking it on that product, do not for once think that, that was an ethical solution.
What about all the other products in the store which are labelled incorrectly?
If you, as a manager do not value customer service then how do you expect your staff to follow suit?

I bought an item from newton park cash crusaders about 3 months ago

item broke i admit i lost the box and slip but was willing to pay for repair

give them the go ahead about 1 1/2 months ago just to find out
i will tell everybody that i know to stay away there

sanet
[protected]
that it is still not fix owner management and head office is
now full of stories saying nobody phone me

service at newton park is very very bad not my first time

2019/11/04

[protected] Precious Nkomo

I have a complaint in regards to the manager at Sunnyside cash crusaders, the manager literally lied to the head office about me refusing to give him my password.

firstly i had an issue with my iPhone 7 that i recently purchased at cash crusaders on the 16th of October after a week the phone had technical problems, i returned the phone on the 19th i explained my issues to him in regards to the phone he sent me home and told me to update the phone, i went and updated the phone, i returned the phone the phone still had issues, when i got to the shop on the 19th he didn't even come to check on the phone or rather show his presence as a "Manager" instead he refereed me to a sales consultant.
after a week, i called to check up on my phone, I spoke to a sales consultant and i was told my phone is still not back so today i decided to call after 14days
and i was told they needed my password, as a Customer i'm allowed to ask questions in terms communication barer, why wasn't i called if i didn't communicate with the team at cash crusaders they wouldn't have communicated with me. the fact that the manager had the audacity to lie and say i refused to give him my password is distorting, what i like about company phone calls is that they are recorded.

i want my issue to be addressed because as a customer i didn't like the way i was handled, poor customer service, lack of managerial skills, and communication skills.