Cash Crusaders

i went to look for a laptop for office work, the sales person shown me acer cromebook says it is reduced to 1000, i bought it once i want to use it in my office i found no network cable or hard drive to save on it, i return to shop they says they want to buy it from me by 400.

once i asked them why they give me contact no to call head office, i do call and my airtime finish while calling, i am still communicating with them even from today i am from shop they told me it is not used but acer crome dont have busines on us.

i am asking assistant and advice so i receive my money back.thank you.

the person assist me in shop is ndiimafhi( [protected])
i am Mr negukhula np ([protected])

I brought a samsung galaxy grand prime plus 2018 phone to sell it too cash crusaders welkom square in the free state in april 2019, the guy assisted me by testing the phone and all was in working order, they paid me R500 for the phone i left and all was fine in the meantime someone els bought the phone from them and used it for a while, the phone was sent to cell clinic in welkom and was told its blacklisted, when i took some other item too be sold in september then i was informed the phone i brought in april is not working and i must pay the R500 back, my ID was held back, the manager Fanie was so rude when i told him after all this months and someone els bought the phone used it now i am liable for everything which is not fair as the phone was in a working order when i took it in the day, i was never phoned which they had my number with the problem which i feel is still not my problem as the phone worked 100%, i paid the R500 back to them on the 31st of january 2020 cause i need my ID i had no choice i am laying this complain cause i feel i was unfairly treated and i want answers and feel R500 must be paid back to myself

Good day

Regarding very bad service at the welkom branch and im not happy with your employee rhodian at the buy and sell department.
I went there with a family member on the 30th of december to go and found out about selling a few gold valuables.
As he gave me another price last week. He said look at the board with the advertisement look at the board.. He kept on saying very very rude look at the board
The price changed this morning on the 30th for the gold prices, with a couple of ladies who was just behind us, were talking to one another about a new born baby.. He rudely said.. To loud to them about 2 times

We always feel welcome as cash crusaders but what we experienced today
We are not happy with rhodian
This was the 2nd time that we didn't receive the best services, I wouldn't be surprised if there is more complaints against rhodian

Regards

Ae du plessis

Happy 2020

I visited the store in bethlehem branch and when we wanted to buy tv(mentioned above)the lady by the name Fathima requested tv licence or identity document and she checked on the system and it appeared that there is outstanding amount of R196 for licence, I explained to her that I do pay licence on monthly basis and provided proof to her as per sms for that deduction then she went to her manager by the name Adam after some time she came back to say I must bring proof (bank statement )den we can have tv but before they proceed with anything I had to drive 22 Km return to fetch my bank card so dat I can get statement, on my return the very same Fathima talk me that his manager is now refusing /denying me to purchase drive because of that outstanding balance .they made me drive 22 km to my place then back for nothing, instead of checking with SABC for clarity or they should have said to me is not possible for me to buy that tv .why did I have to lose money or petrol for nothing or is this how cashcrusaders operate and as customer who's is going to refund my petrol money in this matter or I should take this matter with Ombudsman hope I will get respond in this matter

Addressed to the manager: Rashika

As a manager and brand ambassador, you should pride yourself in providing the best customer service possible and ensuring that your customers are treated fairly.
What I experienced at your store today (12/11/2019) was dismal.
If your label says "3 months laybye", you should comply with my offer to purchase and not decline me with the reason that your store policy states that it must be on the floor for 7 days before someone can lay bye an item. No where in the store was that displayed .
And by then printing a label stating "no laybyes" and sticking it on that product, do not for once think that, that was an ethical solution.
What about all the other products in the store which are labelled incorrectly?
If you, as a manager do not value customer service then how do you expect your staff to follow suit?

I bought an item from newton park cash crusaders about 3 months ago

item broke i admit i lost the box and slip but was willing to pay for repair

give them the go ahead about 1 1/2 months ago just to find out
i will tell everybody that i know to stay away there

sanet
[protected]
that it is still not fix owner management and head office is
now full of stories saying nobody phone me

service at newton park is very very bad not my first time

2019/11/04

[protected] Precious Nkomo

I have a complaint in regards to the manager at Sunnyside cash crusaders, the manager literally lied to the head office about me refusing to give him my password.

firstly i had an issue with my iPhone 7 that i recently purchased at cash crusaders on the 16th of October after a week the phone had technical problems, i returned the phone on the 19th i explained my issues to him in regards to the phone he sent me home and told me to update the phone, i went and updated the phone, i returned the phone the phone still had issues, when i got to the shop on the 19th he didn't even come to check on the phone or rather show his presence as a "Manager" instead he refereed me to a sales consultant.
after a week, i called to check up on my phone, I spoke to a sales consultant and i was told my phone is still not back so today i decided to call after 14days
and i was told they needed my password, as a Customer i'm allowed to ask questions in terms communication barer, why wasn't i called if i didn't communicate with the team at cash crusaders they wouldn't have communicated with me. the fact that the manager had the audacity to lie and say i refused to give him my password is distorting, what i like about company phone calls is that they are recorded.

i want my issue to be addressed because as a customer i didn't like the way i was handled, poor customer service, lack of managerial skills, and communication skills.