Assurant Solutions Customer Service


Assurant, Inc.

11222 Quail Roost Drive
United States - 33157

Customer Support Phone Numbers

1800 550 2827(Canada, Kingston, ON) 1 0
+1 800 852 2244(Customer Service) 1 0
+1 305 253 2244(Head Office) 1 0
+1 888 901 6377(Life Claims) 1 0
+1 800 432 8612(Renters Insurance Information) 1 0
+1 613 634 9984(Canada, Kingston, ON) 1 0
+1 416 733 3360(Canada, Toronto) 1 0
+33 442 916 204(France) 1 0
+49 696 657 580(Germany) 1 0
+39 230 462 400(Italy) 1 0
+34 912 682 900(Spain) 1 0
+86 105 963 6797(China) 1 0
+54 114 121 8666(Argentina) 1 0
+55 114 197 9400(Brazil) 1 0
+56 22 907 200(Chile) 1 0
+52 555 000 1800(Mexico) 1 0
+1 787 250 6470(Puerto Rico) 1 0
+1 613 634 4900(Canada, Kingston, ON) 1 0
+1 416 733 7826(Canada, Toronto) 1 0
+49 696 616 4867(Germany) 1 0
+39 230 309 225(Italy) 1 0
+34 914 905 224(Spain) 1 0
+86 108 586 7377(China) 1 0
+54 114 343 8384(Argentina) 1 0
+55 114 197 9409(Brazil) 1 0
+56 23 358 767(Chile) 1 0
+52 555 020 5031(Mexico) 1 0
+1 787 250 7680(Puerto Rico) 1 0
Canada, Kingston, ON
1287 Gardiners Road, Kingston, Ontario K7P 3J6

Canada, Toronto
5000 Yonge Street, Suite 2000, North York, Ontario, Canada M2N 7E9
United Kingdom
Westmere Drive, Crewe, Cheshire CW1 6UN

45 rue Denis Papin, 13290 Aix en Provence

Lyoner Strasse 15, Tower B, 7th Floor, D-60528 Franfurt am Main

Piazzale Luigi Cadorna, 4, 20123, Milan, Italy

Avenida de Europa, 19, Edif. 2, Pl. 2, Mod. C, 28224 Pozuelo de Alarcón (Madrid), Spain
Suite 2008, Building A, Ocean International Centre № 56, 4th East Ring (Middle) Road, Chaoyang, District, 100025, Beijing, China
Ing. Enrique Butty 240 Piso 15, Capital Federal, Buenos Aires, Argentina, C1001AFB
Alameda Rio Negro, 585, Edificio Demini - 3 andar, Alphaville, 06454-000 - Barueri, Sao Paulo, Brazil
Av Cerro El Plomo 5420-Piso 5, Las Condes, Santiago, Chile
Av. Insurgentes Sur 2453, Oficina 301, Colonia Tizapan
Delegacion Alvaro Obregon, 01090, Distrito Federal Mexico
Puerto Rico
350 Carlos Chardón Avenue, Suite 1101, San Juan, PR. 00918

Assurant Solutions Complaints & Reviews

Assurant Solutions / manager

Jun 13, 2019

So the guy on the recorded line was very rude. I showed nothing but respect. He had already talked to my brother on the phine and they got in to an argument. So i guess he was upset. But he never asked if i needed anymore help with anything or any other solutions to my problems. He simply...

Assurant Solutions / assurant service contract

May 07, 2019

I bought the service contract in April and my dishwasher broke yesterday. I used the Chat option and then called to schedule a service appointment and was told twice that the policy did not cover physical damage on one hand and electrical malfunction (not what I asked about) on the other...

Assurant Solutions / warranty

Mar 01, 2019

We have had our samnsung dryer repaired now a total of 7 times. The service man says it can no longer be fixed (it is irreparable. We have a family of 4 and both our kids are in 2 different sports so we do a lot of laundry. We have had to miss work on every one of these "repair" times. The...

RentCollect Global / debt collection

Jun 17, 2018

I was a victim of fraud, I allowed someone to file my taxes and the lady took my information and rented two apartments in my name. She ended up not paying the rent and even went to eviction court as me. When I contacted the people from the first rental property they told me the steps on...

RentCollect Global / rude representatives!!!

Nov 30, 2017

Hi, my name is crystal gallegos and I was calling to get some information on my debt with you. I had spoke with both jason and a manager by the name of rand. Both of these gentle men were very rude and not much at all. They both are very unprofessional and the worse part about all this i...

Assurant Solutions / product registration home appliances

Nov 03, 2017 Sounds simple, register your product through assurant to get an extra 2 years worth of warranty service. Guess what, nearly impossible to do... The website doesn't work and no one answers the 2 phone contacts listed. Even during normal business operations, i.e. 8a to...

RentCollect Global / unethical behaviour

Oct 17, 2017

My name is christeen flemons, I am writing in an effort to receive some assistance from you. I am going to keep it short. I have a debt with iq data, I talked with shannon in aug/2017. She stated that I could settle my debt by paying $1400.00. That's the total she instructed me to pay. I...

Assurant Solutions / failure to honor 2 year 360 warranty with accidental damage

Sep 06, 2017

I purchased a surface pro 3 from amazon on 12 oct 2014. At the same time I purchased the 2 year extended plan with accidental damage coverage with assurant. (info attached) the info on the purchase page states "accidental damage starts day one; mechanical and electrical failures are...

Assurant Solutions / samsung premium care

Jun 21, 2017

Hello about a week ago my s8+ got a cracked screen I had samsung premium care I submitted a claim and paid the deductible and was told my device would be shipped out the next business day since it missed the cut off time. Well upon calling the next day I was told that my device was on back...

Assurant Solutions / stolen ring

Jun 19, 2017

First off let me say this even when I was trying to submit my claim thru fax which is such a pain the neck I tried to send it but it seemed like they kept disconnecting the call it would not make it to the second page I thought it was just my phone line I went to several places just to fax...

Assurant Solutions / payment not received

May 19, 2017

Dear customer service, My name in iakovos panotas On march/13th I file a claim of a lost/stolen phone. Claim number 32873406 March/21 assurance solution send me a blocked iphone (unable to be used) after a phone conversation with t-mobile associate, as told me, will send me a return label...

Assurant Cell Insurance Company / cell phone insurance

May 03, 2017

I will cancel this service once (if) I ever receive a new phone from this company. I've been trying to file a claim for 3 days to no avail. Even the people at the t-mobile store agreed that the process should not be this difficult. After 3 days, 3 visits to the t-mobile store, and no le...

Assurant Solutions / fitbit

Feb 02, 2017

Would not accept claim on broken watch band that caused watch to stop working when it fell off. Happened first time I wore it. Policy stated it covered "accidental damage." Correspondence to company: I asked for a refund of this plan as it does not cover what it is stated in your policy...

Assurant Solutions / t-mobile phone insurance

Nov 28, 2016

Mobile# 313-618-4195 Claim# 31487700 Incident date: 11/11/2016 I pay for insurance every month and am unable to use it. I purchased a new iphone last month through jump. When I went to return my phone, I was told to do an insurance claim since my screen was cracked. The t-mobile rep told...

Assurant Renters Insurance / american bankers insurance company of florida

Aug 22, 2016

I initially heard about this company through geico auto insurance at the time it seemed okay as I never experienced issues with geico and the fact they recommended the company I went with assurant for renters insurance. I filed a claim on 8/`12/2016 I received some damages due to the...

Assurant / T-Mobile / *please read before sending your device*

Jun 19, 2016

Beware when you send a damaged device to assurant they are scammers. Everytime you call you get a different person and a different story. On february 12 a made a claim got replacement on february 13 sent the broken device feb 15. All was good. I kept the tracking number the sent me just in...

RentCollect Global / they are very disrespectful and lied to me

Mar 13, 2016

Ok I had sent them proof that I dont owe the apartment compex a week ago the guy randy told me that he received it on monday an it was gonna be 5_7 days so I called back on thursday the lady told me that they just now received the email on thursday how its that possible so when talked. To...

Assurant Specialty Property / theft in my storage.

Mar 12, 2016

I made a claim for theft that I noticed on june 23, 2015. My storage was broken into my lock was cut items were stolen, I had assurant renters policy I put a claim in. I asked for reimbursement of my property they kept asking for receipts pictures etc. I told them that all of was in my...

IQ Data International / RentCollect / violated our credit report

Mar 02, 2016

This collection agency doesn't have their facts straight. We have filed complaint to the agecny regarding our situation with the apartment complex. The apartment complex discriminated us my husband and I have health issues and was given thirty day notice with the doctors note they did not...

Assurant / Federal Warranty Service Corp / whirlpool extended warranty service corp

Jan 14, 2016

Purchased extended warranty for protection of refrigerator that has been a problem from the beginning.. Arrived home from vacation to hear the appliance making noise, running constantly and not freezing. Called warranty people on january 4 and was told it would be 30 days till someone...

Assurant Solutions / it turned out that the warranty didn't cover the repair services

Dec 03, 2015

The company assurant solutions convinced me to purchase the warranty for my washer machine. The seller said that it would easier and cheaper for me if something happened with my machine. The warranty cost 30% from the total value of the machine. When the machine broke, this company sent...

RentCollect / iq data international - proof of an eviction

Nov 17, 2015

I just recently called this agency and asked if they could send me copies of what I owe to the apartment and how much. The guy I spoke to told me that he can't send me any paperwork because this is a debt that they are trying to attempt. I told them that I would have to go to the court...

Assurant Solutions, Inc / refusing to credit back my $175 deductible or send back my phone

Nov 03, 2015

I broke my phone so I filed a claim on july 18th and received a replacement phone. On august 3rd I lost the replacement phone so I filed another claim and received another new phone. During that time the resort I lost my phone at found it so I called assurant solutions saying I was going...

Assurant Specialty Property / they still haven't decided what to do with my claims

Oct 11, 2015

Someone robbed my house and I have called to the police. They advised me to speak with assurant specialty property. I have spoken with the representative, who told me to fill different forms and claims. But they didn’t tell me how the process was going and all the time I needed to call them...

Assurant Health / this company charged me 360.00 a mo for horrible health coverage

Sep 29, 2015

Assuring health is a scam. They charged me 360.00 for a mo of health care. They billed me again the next mo. Before the due date and before I could cancel. I asked for a refund. They refused and said I had to talk to someone in the right dept. Completely ignored my request for information...

Assurant Lg / the rep refused to fix and repair the washing machine

Sep 20, 2015

I contacted the company assurant lg. I asked if they could fix my washing machine. The tech showed up and checked it. But he didn’t fix it, as well as he told that all parts would cost rather expensive. I wasn’t happy about it. And then I remembered that I still had the warranty and they...

RentCollect Global / harassment/ calling third parties

Sep 10, 2015

Terrible customer service. I've dealt with collections agencies before and never had to deal with anyone so rude in my life. First of all, before I got any kind of phone call or notice, they called my mother to get me on the phone. After doing some research, it appears this is a common...

Assurant Solutions (Protect Your Bubble) / useless service

Jul 28, 2015

On july 11, 2015, my daughter dropped her phone at a concert and it was damaged. We made a claim on the insurance we had purchased through protect your bubble the next day. We were told that within 24/48 hours a replacement phone would be sent. Ten days later, no replacement. We called the...

Assurant Solutions / lied about prices

Jul 10, 2015

When I filed an insurance claim, I was told the price to replace the phone would be $75. When I called to pay for it, somehow it went to $100. All they would say was "sorry they told you wrong". Then I was originally told that after it was paid it would take 1 business day to receive my...

Assurant Service Protection, Inc. / reneged on gift card refund of warranty price

Apr 21, 2015

I purchased a laptop computer for my son through staples in 2013, and purchased a no-risk protection plan with it which was administered by assurant service protection, inc. This plan is for 2 years, and then if it is not used you supposedly get a staples gift card for the price of the...

Assurant Solutions / bad service

Jan 30, 2015

John lueders at assurant solutions likes to rip people off. I contacted their wayne pa branch several times and john lueders assured me he would look into it. Three months later and my t-mobile cell phone is still not fixed. John lied. He was not only unprofessional, but did not return my...

Assurant Solutions / cell phone not fixed

Jan 26, 2015

Assurant solutions nayeem s is a scam artist. He promises, but nayeem lies about everything. He has no idea how to fix things. Assurant solutions promised to repair my t-mobile cell phone and after three attempts it's still not fixed. How do these individuals even get hired? I called and...

Assurant Solutions / refund never received

Jan 25, 2015

John lueders at assurant solutions in wayne pa 19087 is a liar and fraud. John lueders promised me a refund I never got. I called john lueders several times. Assurant solutions handled my t-mobile cell phone repair. John lueders is one of the worst managers arond. He is a scam artist and... / no insurance, no money back

Oct 12, 2014

The website is total rip off, so stay away from them and post comments in order to warn other people. My family wanted to buy insurance from them, but the rep found different excuses and explanations why to take more money from me. I was sick of it, when they called...

Assurant Solutions / terrible customer service, fradulent business practices

Sep 25, 2014

Wow, this company is terrible. I started to file a claim 5 months ago for a cracked screen on a mobile phone. I found out about the deductible and stopped. Finally remembered to complete the claim, and was told that you have 90 days from starting the claim to pay the deductible. After 90...

Assurant Solutions / will not return information about possible claim.

Sep 06, 2014

I have tried several time to contact this company on behave of my father. The first time I tried to contact this company was on my father request. He had become extremely ill and could no longer handle his affairs with complete confidence. He was trying to get all his documents in order...

IQ International Rent Collect / harassment

Jul 02, 2014

We lived at selway apartments from 2010-2011. We moved out, left everything in order and moved into a new apartment ran by a new company. We not once heard from selway apartments, we left a forwarding address and our numbers have not changed in 10 years. Years later now 2014, I am checking...

Assurant Solutions / refusal to honor repair

Apr 21, 2013

This company brought the warranty obligations of american zurich insurance company, who had previously purchased the warranty business of general electric. The plan we have covers 5 appliances and we are charged on a continuing basis monthly with no increase in these payments and...

Assurant Health / social security numbers released

Sep 06, 2012

I signed up for Assurant Health Insurance and I finally got my information in the mail along with 2 other peoples personal information. I have there social security numbers, date of birth, address, phone numbers, signatures, doctors name and signature. I have all thre personal information...

Assurant Solutions, Inc/acer / computer hardware

Aug 27, 2012

The company failed to honor my warranty, they pretended that I did not purchase a warranty and when I needed repairs they refused to repair my product. Then the put a phony claim that I need a battery (defective) but they no longer replace batteries. During the course over several month...