Carnival Cruise Lines
reviews and complaints

Hello -

My name is Michele Watt and I wanted to reach out to you to inform you of my first horrible experience traveling with your cruise line. When myself, sister Mariah Watt, and cousin Ericka Yankson arrived we smelled a sewage smell in our rooms. My room was 2370 and my cousin's room was 2378. I informed housekeeping immediately and he cleaned the room again, but the smell was still there. Saturday 4/1/2023 I spoke with guest services regarding the sewage smell and how it was affecting me, by making me want to vomit and feeling nauseous. She asked if I informed housekeeping and stated she would reach out to someone. I asked her several times if she could walk with me to the room in order to smell the sewage smell and she stated she would after her shift. She also stated they would look into it and leave a note in the room stating the result, this never happened. I spoke to the guest services supervisor by the name of Manieolou yesterday 4/3/2023 and she stated we should have received an update and she would follow up with the supervisor. She called the supervisor in front of us and they were choking back and forth on why they did not update the guest or provide an update to guest services. She than informed me when she was off the phone they stated they went there and there was no smell. She also stated they should have left information in our room regarding an update. She stated she needed to call housekeeping to confirm the smell? Which she went to the back in another room to call. She did not call in front of us. She comes back out and starts lying about everything. I informed her I was recording the conversation and she stated you I am telling security to delete the Visio out of your phone. Security came and asked what happened I informed her of the sewage smell we experienced and the lies now from the rep. I asked for a print out of my complaints in the system they would not provide them. However the security stated they would be in the system. Security also asked if she could look in my phone I told her it’s against my privacy and no. I also told her taking photos of us and posting them upstairs without my permission violates my privacy. Someone needs to contact me asap regarding these issues and my stolen items.

Michele Watt

[protected]

I sailed aboard the Carnival Magic on 1/28 to 2/5 this year. I left behind my work phone. My cabin mates brought that phone to guest services thinking someone else might have left it behind. I realized that I left the phone as soon as I got back to the house in Orlando, about an hour or two after I disembarked. A group member of mine had a friend and fellow travel agent that embarked the Carnival magic on 2/5. We called her, and she managed to go to guest services. She called us back and confirmed they had the phone, she saw it in front of her. They requested the passcode in order to give it to her. Unfortunately, it is a work phone and I was not permitted to provide her or anyone the passcode.

I submitted the lost item report 2/5. It is now two days away from being the 60 days mark and apparently it is still not found. However, it was in guest services.

I would like to ask you guys to actually look for it, and if not, how I can proceed with filing a police report or ask for carnival to conduct an investigation. If it is not found then it was clearly theft, whether that be at guest services or en route to wherever you guys store lost and found. I would like a thorough investigation to take place on this matter.

I would like some bare minimum of communication. There is absolutely no phone number I can call to speak to someone. No one via email has replied to me properly. I am brushed off and treated as a number. It is absolutely repulsive. My party spent THOUSANDS on board and tipped very, very well. I would like some basic decency in the handling of this.

Please advise how I can proceed.

I had an opportunity to talk with someone in reservations I explained to the reservationist that it would be my first time ever taking a cruise was very nervous about taking this cruise and asked can I have some answers to questions concerning a cruise he was sure to answer but left out some information which I found misleading I've paid a deposit and now very upset and now not waiting to go my name is Diamond Hall address114 Sussex st Hackensack NJ 07601 I booked for 2 passengers can someone call for more details this hurtful

In early December of 2022 I contacted Carnival to book an Alaskan cruise for the middle of May for six people. I was the main contact for the three rooms that were booked; with each room having their on booking number. Flights were made through Carnival. Starting in February 2023 I began calling to find out about our flights. When this cruise was booked I was quoted the airline, flight number, time of departure and all six of us were to be on the same flight. After 5 calls, I received an email showing that two of our friends had been booked on a different flight. Travel services hesitated to help work this out. I was told that we would be charged an additional fee to "see if these two could be placed on our flight". I stated that I didn't understand why we would have to pay extra when the mistake was made by Carnival. After the sixth call travel services agreed to contact the airline to see if an exchange could be made. I finally received an email( I asked for a return call) showing where we were all finally placed on the same flight. This transaction was extremely frustrating and difficult. Travel services and Executive resolutions were extremely difficult to deal with. We only cruise on Carnival but I will never again go through them to book flights. I definitely do not recommend this...too much aggravation and frustration.

Carnival Sunshine

March 13th out of Charleston SC

VIFP Club #: [protected]

Hello just wanted to pass along the results of our cruise March 13th out of Charleston according to Carnival records was our 15th so they must have missed the ones that were booked under my wife’s name because we did not go 14 years without cruising. That really doesn’t matter though, we had a great time on our cruise and when people ask why we only cruise Carnival we say if it’s not broken don’t try to fix it. Well it’s broken the only person who seemed to care we were on the ship this cruise was our room Stewart but he’s only allowed to service your room once a day now. The dining we will take part of the blame we chose anytime, and we will never do that again no matter who we cruise with, the service was horrible if you got any. We have never complained about the food it has always been outstanding, what happened to it in most cases was ok but nothing you wanted to brag about, two nights people had steaks you honestly could barely cut and they were maybe ¼ to ½ inch thick we meet a lot of people on our cruises and everyone seemed to agree Carnival no longer strives on quality or service on their ships. We decided to do the drink package and because so many people do, Carnival apparently has no help getting cocktails for the guest so everyone has to go to go to the bar if they want a drink and the bars are so packed, and people are yelling to the bartenders what they want because there was no one getting drinks for the people on the sun decks and around the pools. I could go on forever about the service, internet, Carnival hub, all I have to say is this is the first ever Carnival cruise we have ever had a complaint, but this cruise made up for the others, if our November family cruise is the same, we will be trying a non-Carnival cruise line for our next cruise. We hope its the old Carnival quality because we have a group that want to cruise with us November 2024 if its not we will cruise non-Carnival.

Please don’t give us the story they can’t find help, if Carnival is running cruises with less then adequate help we the consumer should be informed that we will not be receiving the great food and service we have known Carnival for, for over the last 20 some years

Jon & Loraine Williams

We were on a cruise with carnival between the 12th and 19th of march our booking number was L5R6S8 and Cabin number 8338 and our folio number 64115 and my phone number is [protected]. There are a number of things we wish to complain about, firstly we were charged $25.00 for laundry that we did not use the charge was under folio number 64114 not us! and somehow it is on our account. We have submitted a lost property request via the website and also emailed a request for a credit on the laundry charge to [protected]@carnival.com on the 21st of March and have had no reply to either. We have tried to logon to Carnival but for some reason the site does not recognize my sign in strange because that is what I used right through the booking process etc., I tried also to set up a new account but my [protected]@bigpond address was ruled as an invalid email. Finally I have rung every number to try and speak to someone in so called customer service and have found that impossible I just get referred to the website and that is not good enough. The cruise was great but the guest services department on board and customer service offshore has been pathetic, people need to speak to people for heavens sake.

I hate doing this, but what should have taken 5 weeks max to deliver is at week 17 and counting., I really hope to get a response to this issue regarding my missing Dreams Studio order.

Below is our booking information:

Booking #: Z15WK2

Guests: Carpenter Family (Micah, Emily, Brodie and Alexandra)

Ship: Carnival Vista

Sailing Dates: November 11, 2022 - November 26, 2022 (7 days)

We ordered 2 large metal prints within our photo package during this cruise (entire purchase was a significant amount of money), but have yet to receive them (almost 5 months now). I have contacted Carnival and Carnival's contact info for the Dreams Studio but have not gotten any response to our missing order. Each time I call I am directed to the Dreams Studio page on the Carnival website, which gives me no option to reach out to anyone, only says "expect your order in up to 5 weeks."

My family had the experience of a life time and wanted these prints to share with our extended families for an anniversary gift and a grandmother's present. Both have now passed us by. If I can please just receive what we paid for, this could be resolved. If that can not happen, I would like the purchase refunded ASAP.

Thank you for your immediate attention to this

I am a loyal Carnival Cruise Line traveler. That being said, my boyfriend refuses to cruise on Carnival again because he only likes Original Budweiser Beer... and it went away and has not returned. He made me book a RC cruise and I keep trying to be excited for it, but I am dreading it. The room looks terrible, bed is only a queen, RC customer service is awful.

I only want to cruise with Carnival, so please... for the love of all that is holy, bring back Original Red Budweiser Beer!

After all, the King of Beers pairs so well with the Queen of all cruise lines! :)

On 10/15/22 and returned from cruise 10/22/22 bk.# n44hp9. When at home we received 3 bills on account from bank showing amounts to be withdrawn but wasn't mine, also we found out that 5 pictures were missing and no USB with all our pics which we had paid for. Immediately contacted guest care-reviews. Waited for response. In meantime we had setup another cruise for Alaska, (bk.#C8V919) as I never got a response from guest care I called my cc company to hold $325 back from my already paid bill as we never heard from them until 4 weeks later stating they were looking into it. Now it is December 20th we received email they sent pics., Dec. 30th responded got the pics but not the USB with all pictures, guest care responded looking into it. To this day no other response has been received even though I have emailed them again twice. We then took a road trip to our Arizona home when we got there, (1/17/23) I set up our computer to find out that our excursions for Alaska had been cancelled I immediately called Marnie Keenan x-82783 she looked it up told me they (accounting did so) and cancelled my trip and did so because $325 wasn't paid, which I informed her as she also new about the USB and pics she said this should not have been done gave me accountant name and number (Hazel Sandoval) which I contacted and explained situation and agreed should not have been done. She then also explained I should have received notices prior but when looked at she found out nothing was sent to me to forewarn, Ms. Sandoval then proceeded to send me the notifications I was to get and said sorry, but that was to late, we discussed what to do and she explained the easiest was to pay the $325 by western union plus fee which I did. Returned call to Marnie since everything was released found same room, floor etc. for more than 2 times the price and was not my adjoining room with my children. She assured me the price of fair and cancellation monies would be corrected, Marnie had already talked to her supervisor and he was correcting as we spoke. She then told me I had to pay another $200.00 down on the new room (this added insult to injury) which I did. The next day I found out the $325 that said was not paid originally was released and paid by my cc company on the 6th of January way before the 10th! now I have tried to call Marnie 7 times with no answer, called Ms. Sandoval in accounting 5 times left messages to both, every time still no answer to this day. (Since January 20th) Called the Carnival customer service # 3 times and have been hung up or disconnected with. Making matters worse had to rebook all my excursions and pay ahead.

Hello,

I recently was on the Sunrise Cruise ship for a five day cruise out of Miami that left on Monday March 6th and return on the 11th. This is about my tenth cruise with carnival and my final. I was disgusted that Carnival would not enforce the pot smoking passenger using the balcony three doors down from us. It reek so bad half the time we could not use the balcony. The passenger's would put the snoozing notice on his door all times of the day so they would not be disturb. The carnival staff just dont care when we complained.

How do I get a refund for the balcony extra charge? Carnival has really gone downward as well as the people who go on their cruises.

The most expensive wifi plan we purchased 2 weeks ago was terrible and should not be an item for sale. We inquired at the customer service counter several times for help but they said it was the best you had. We talked to other passengers who had the same plan and they said it also performed poorly for them. I expect a full refund, that the product be removed to avoid fraudulent claims by Carnival going forward and when fixed that it works correctly.

My fiance and I were on the Carnival Sunrise in November 2022 and purchased several jewelry pieces from gold by the inch. We were guaranteed that the color would remain as is forever. Within two wearings the color changed. I messaged them to get a refund and all they would do was replace with the same crappy thing. It doesn't make sense to pay shipping to get back the same garbage I was scammed into buying in the first place.

We attended a show last night on Carnival Glory and a passenger participated with a shirt on that said “F… you you f…… f…”. This was a family show. He should not have been allowed on stage in my opinion. Lots of kids were there. It was very offensive and I heard many many complaints and even people yelling at her to make him get off stage.

My sister and i cruised. Our cabin was 6275. The room was very cold and after about the 3rd night i remembered seeing a blankent in one of the closets. During the middle of the night, i opened the bag and put the blanket which was a mixture of the sheets wrapped i think around a blanket on top of the sheets i already had on the bed. By morning i was itching extremely, mainly around my neck and my arms. I turned on the lights, looked at my neck and arms and realized that i was probably attacked by bed bugs and immediately grabbed "all" the sheets off the bed and dragged them into the hallway. Shortly i seen the housekeeper michal and explained and showed her the visably obvious fresh bite marks, she ashord me that she'd get maintenance to come and take care of the situatation. Not being experienced with bed bugs, i should have and she should have suggested changing my room immediately, but my sister and i slept in the room another night and was called by the front desk that they'd changed our room to 7109. When they called, they said that they had attempted to call me several times the day before. I went out to a port that morning, activities and other things that you do on a cruise, of course you are not going to find me. I went to the front desk that night and explained the situation to the front desk clerk because i was in need for medication for the itching and was told if i seen the doctor that i'd be charged $50 for him to open the door because the infirmary was closed for the night. I knew that i would need something for the itching to get me through the night, so she suggested the gift shop. I went to the gift shop and charged cortizone itch creme to my cabin. There should have been a note in the system that there was an order for my room to be changed and ms. Michal (housekeeper) should have been told to give me the message. I went through the itch creme by the next day, so i made an appointment to see the doctor the next day but he had 3 emergency appointments in at the time so the assistant gave me another tube of the creme and about 8 benedryle pills. I've been home now for two nights and the itching at night is really bad, until i bathe, apply a bunch of alcohol and take 2 of the benadryl tablets, but by morning it starts again.

I purchased pictures for $3500.00 May 2022 and to this date I still have not received the pictures with the quality that was ordered. The first time they were sent they were all damaged. Metal prints 9 of them and everyone was damaged after 8 months I received reprints and this time some are damaged and the color is off on every single one the people in the pictures have a red orangish color to them. I am completely disgusted with the lack of professionalism. I sent an email on January 24, 2023 to [protected]@carnival.com and to this date no response regarding the second prints. There is no customer service number to call which is horrible customer service as I am to email them and sit and wait for a response that comes months and months later if at all. I do not and would not ever recommend the photos on board, unless you are leaving with them in hand. It takes too long to receive them and noone wants to fix the issues that exist. So the consumer is out their money because no one takes responsibility to fix the issue.

Yesterday upon arrival back home from our cruise that we took from February 26th - March 4th, I found out that my cell phone had been hacked for over $800.00 in phone calls that I did not make. When the girl at the photo desk on the cruise set it up she said she had to remove my VPN. Well, I found out from T mobile that should not have been done. I find your employees at fault for this hacking.

So back in aug of 21 I was booked on a cruise to Alaska Bk #P10QG8

but Carnival would not except my TX drivers license as a valid id to go to Alaska even though it had the state * on it as a valid requirement to travel with out a passport to Alaska. So I was not able to get on the ship. Fast forward to 2 years later I book a cruise for March 11 -19thBooking # B5D9G8 in Oct of 22 pay for it and get a confirmation email all is good. on Feb 20th 23 I get a email saying I owe 247.74 cents by the 23 or my cruise will be cancelled. I am in Africa but call carnival and ask about it and they tell me no it must be a scam I called the regular carnival number not the one on the email. They send a confirmation email again to show all is good. A week later I get a letter from the same

person V. Bermudez saying my booking has been cancelled. I am still in Africa and freaking out now and call my friend Roberta who is going with me on the cruise ask her to call because i have no way to call them on a regular line.

She calls the main number they look it up and say I have been cancelled

Now I will not be back to the State till March 2nd. So I tell roberta to call them and pay the amount and I will work it out later she does they tell her she has to send the money via a wire or money order or money gram. She sends it on the 24th or feb and waits. calls each day to the accounting department this V. Bermudez and she says they did not get it or her email with the reference number. I get home on the 2nd and call this lady and forward the email that Roberta cc me on and now she says oh well I have to send it to another department to process it and then they will put me back on the reservation.

I have called everyday to get someone to care and help me get this solved

the only person so far who showed any interest in me was Stephany in the casino promotions department where I got the so called free cruise form in the first place. It now March 3 8 days before the cruise and if it is not resolved by tonight I will have to cancel everything. Oh yes and the cancel notice said it could take up to 3 months to get my money back even though I was able to book this cruise with this so called outstanding balance which should have been sent to me before I ever booked this cruise. you take our money but when you have to refund it you take your sweet time ... I will have to hope to get my money back from the airlines and hotel i booked

I have yet to hear a response from carnival regarding the account error . I even went John heald about this issue . You removed my spouse from the booking over Old booking number F10CH5 . We don’t owe you anything . We never received a double refund or anything. I have conferenced in my bank with the lady confirmed there wasn’t a another refund. My bank sent a letter and we sent statement showing we got one refund only that’s it . My lawyer has even sent a letter about this issue as well. No response . We had our new cruise booked for months and you waited two weeks before hand claiming we owe something we do not .

on 05/14/22 We missed our flight so we missed our cruise' Do to ticket lady at American Airlines ticket counter putting two of us in the same seats. So we had to go back to the ticket counter to get it fixed witched 45 min .So we did not make the plane there were 11 of us with 5 bookings 1# R74RR5 2# R74RX2 3# R74VF4 4# EO3FG9 5# R74RL3 I have wrote Carival be for and was told if could get a letter from American Airlines that it was there fault Carnival would give me a cruise credit . So after 6 month I finally got a letter from American Airlines saying it has there fault we missed the flight . I have a email from American Airlines but dont know how to attach it to this My name is Robert Scheffel phone number is 303/287/8646