Carnival Cruise Lines
Reviews and Complaints

As a longtime customer of Carnival, I cannot fully explain the disappointment of my experience on the February 9, 2025, cruise from Los Angeles to Hawaii on the Carnival Radiance.
The best thing about the cruise was the friendliness of the staff.
My room steward Bambang and his staff were exceptional.
There was a man at the Customer Service desk who was not nice at all. He refused to take my name when I went to make a complaint about the non-existent Wi-Fi on the ship. I paid for a premium package that didn't work for almost all sea days.
As far as the Radiance itself, the ship is old, uncomfortable and even though there was constant cleaning by staff it was very dingy. The woodwork on the ship was worn, the fabric on the cushions was stained. The Liquid Lounge main seating area was made of a bunch of hard as a rock parson chairs. To enter the comedy club, you had to go through the casino, through a long narrow hallway equipped with TV screens as there wasn't enough room in the club itself. This is not how this should work.
Now for the food, this is the worst experience I have had on any Carnival Ship. The very first night we went to the Steakhouse, and I ordered the lambchops. (I almost always order the lambchops.) They were cooked right, medium rare, but they were tough and chewy. The Veal Marsala I ordered in the Italian restaurant was not marsala. The food was adequate at best at all meals.
I understand that Carnival has no control of weather conditions but there were no accommodations for the loss of all outdoor activities. The Pacific was rough and the temperatures outside were cold and windy. I do not understand why the pools on the Lido deck were filled. There was water constantly on the Lido deck floors and no amount of squeegeeing removed this dangerous condition.
There were many people on this voyage that were sick, most not caring if they spread whatever illness they had.
Debarkation at ports was chaotic and mishandled.
This trip which was long waited for by my husband and myself was terribly disappointing.
Carnival made a mistake by treating it's best and most loyal customers to such shoddy conditions as most people on board were Platinum or Diamond.
As far as I am concerned, it is time to scuttle the Carnival Radiance, an old ship which has outlived its time.
Sincerely, Carol Harty

Not family friendly, disrespectful, and inappropriate. When a dance off on the main deck turns into a literal strip show and the cruise director comments on the dancing and states there are young children literally right next to you and both the men and women are dancing extremely inappropriately and he laughs about it tells them not to do it anymore but still lets it continue for each dance is absolutely horrible. It felt like we were in a club with children watching completely inappropriate stuff. When going to dinner in the main restaurant and being offered the upsell of bottled and glass bottle water and we refuse but get the disgusted look and roll of eyes for saying no thank you was extremely disrespectful. Also, while eating we understand the business of making money but when you come around more than a few times to sell shots, attempt to get us to buy kids drink cups and additional drinks makes it hard to enjoy any of the time we are sitting and attempting to eat, conversate and enjoy the vacation. When you limit the amount of food you can get in the dining room or extra for an additional upcharge per entree but then offer nearly everything at the buffet on the lido deck makes it difficult to want to eat in a nicer area. Hot tubs, when we are told not to touch other people (we 100% agree) yet people's children are doing so and don't stop it or come to the assistance to ensure they are not in others space it makes it difficult to enjoy. When the pools are so cold no one swims in them and you as a business is putting money into them for use warm the water in the pool so that they can be enjoyed and used. At our first port some type of inspectors came on and closed down one of the slides. No one would give a reason, but they were inspecting everything. This took away from the fun on the vacation. Constantly trying to take our pictures everywhere got to be so much bombarding. After seeing some of the pictures that were taken, they weren't the best quality in general. The food from the onboard restaurants were great. Great variety and staff at them. The stateroom attendants were absolutely the best. They asked about our day, excursions, food etc. And seemed genuinely interested about our stay and vacation. (we were in 8205 and the gentleman was awesome). Being a combat veteran, I appreciated the military appreciation time. There were a few good shows, comics and magician but it was hard to find other things to do for that type of family friendly entertainment with very few options on board. Talking about being on vacation but not feeling like it was with being constantly upsold on everything all the time took away from being able to honestly try to enjoy the cruise itself. As a business I don't understand why you waste so much printer paper and ink for pictures (there were so many sitting there untaken) that I know get thrown away or shredded. Saving seats for mealtimes should be stopped. Groups playing cards sit all day and take up a ton of space and there are not a lot of spaces for families to sit as a result. If I could ask for a refund I would as I didn't feel that I got what I paid for in general.

Embarkation and debarkation were horrible, with many elderly people having to stand prolonged times unnecessarily. boarding and getting off this cruise was a disaster. Turning off the water even on a port day for hours is crazy. Not everyone gets off and when it came back on it was brown for hours. I have a video that can be supplied. Cold food was not kept cold (several mornings the cream cheese had a crust on top and toast was stale among many other issues) and hot food was lukewarm at best. Worst food on a cruise ever for me. Never heard from the captain and the intercom system did not work correctly. The toilet in my stateroom flushed sporadically and when trying to use the stateroom phone no-one would ever answer when trying to reach guest services, only beeped and when I finally got someone to answer, they could not hear me, so the phone was screwed up too. One morning the entire section on my deck, the toilets did not flush, it was coincidentally the day after the water was turned off. It was the worst cruise ride I have ever had. It felt like I was on a roller coaster and bumper cars at the same time

Message History
Response By Email (11/20/2024 02:05 PM)
Dear Carol Wallace
We’re sorry to learn that you and your Family are unable to sail aboard the Carnival Vista. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans.
Aon Affinity has informed us that you qualify for a Future Cruise Credit. However, our record indicates the Carnival Vacation Plan was added to your reservation on 10/11/2024 after your final payment date of 09/30/2024. After further review we notice your booking B5JX63 cancelled on 10/24/2024 a few days after the Carnival Vacation Protection Plan was added.
Per the Terms and condition of the Carnival Vacation Protection Plan, in order to be eligible for Cancel for any Reason cruise credits, the Carnival Vacation Protection plan must be added, and premium plan paid prior to your final payment date. Once the Carnival Vacation Protection Plan is added after the cancellation penalty charges period, you are not eligible for the “Cancel for Any Reason” FCC.
Therefore, Aon cruise credit offer is rescinded as you are not eligible for the “Cancel for Any Reason cruise credit offer. We have carefully reviewed your request for special consideration and regret that we’re unable to honor your request for the cancel for any reason cruise credit and our no compensation decision remain the same.

For details regarding Carnival Vacation Protection Plan Terms and Conditions please lick on the link Carnival Vacation Protection.
Thank you for your understanding.
Regards

Michelle W
Guest Admin
Carnival Cruise Line

This company told me that I could cancel for any reason and the didn't honor it.

Message History
Response By Email (11/20/2024 02:05 PM)
Dear Carol Wallace
We’re sorry to learn that you and your Family are unable to sail aboard the Carnival Vista. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans.
Aon Affinity has informed us that you qualify for a Future Cruise Credit. However, our record indicates the Carnival Vacation Plan was added to your reservation on 10/11/2024 after your final payment date of 09/30/2024. After further review we notice your booking B5JX63 cancelled on 10/24/2024 a few days after the Carnival Vacation Protection Plan was added.
Per the Terms and condition of the Carnival Vacation Protection Plan, in order to be eligible for Cancel for any Reason cruise credits, the Carnival Vacation Protection plan must be added, and premium plan paid prior to your final payment date. Once the Carnival Vacation Protection Plan is added after the cancellation penalty charges period, you are not eligible for the “Cancel for Any Reason” FCC.
Therefore, Aon cruise credit offer is rescinded as you are not eligible for the “Cancel for Any Reason cruise credit offer. We have carefully reviewed your request for special consideration and regret that we’re unable to honor your request for the cancel for any reason cruise credit and our no compensation decision remain the same.

For details regarding Carnival Vacation Protection Plan Terms and Conditions please lick on the link Carnival Vacation Protection.
Thank you for your understanding.
Regards

Michelle W
Guest Admin
Carnival Cruise Line

This company told me that I could cancel for any reason and the didn't honor it.

Just got home from the Alaskan cruise from July 26th through August 5th, 2024, out of San Francisco. This was my first cruise and started wonderfully. This trip had its downfalls; person put off ship for stealing table chips, lady falling face first that was intoxicated (stiches to her face and elbow, underage girl punching another teenager in the face twice, a lady falling in the in the bathroom (right side of upper leg severely bruised) and a young lady going lap to lap of men in the casino (intoxicated). All of this had nothing to do with me, but it was noticed.

On August 2nd around 1AM, I went to get pizza after leaving the casino and had to use the restroom. I was directed to the restroom from a crewmember. Upon entering the restroom, I turned toward the first stall, pulled opened the stall door (immediately to the right) and proceeded to step forward with my left foot. My foot comes in contacted with a floor grate which must have been previously dislodged. The floor grate hit/pushes against my toes and flies into the stall. I literally kicked it with my toes. I looked down to see what had contacted my foot and found it to be the grate. I felt the pain and proceeded to complete my task at hand. I then come out of the stall and take pictures of the area, wash my hands and proceed to look for someone to notify of the incident. I find a crew member standing in the dining area fiddling with small boxes sitting on the table. I describe the current incidence; he calls for housekeeping and asked for my room number (4218). By now, I'm really feeling the pain in my foot and go to retrieve some ice for my foot.

Upon leaving the buffet area with two cups of ice, I return to my cabin and call guest services to provide them with details of the restroom event. I was asked if medical was needed and I declined at the time. Elevating my iced foot, I believed it would be o.k. At 7:54AM on August 2nd, guest service calls my room, and I let them know that I was tired and would return call upon awakening. I did call when I awoke and spoke with a young lady, whom put me on hold after hearing why I was calling. This phone call baffled me because she was found not to comprehend the situation. I then ended the call by telling her I would come down to guest services when dressed.

When at guest services, I asked if she was the individual I spoke with, and she confirmed it was she. There was a young man behind the counter with her and he guided me to him. I retold the story and let him know the need for some type of support for my aching toes. He let me know that the medical was not open until later in the day. He provided me with a small first aid kit (5 Band-Aids and 2 packs of antibiotic cream) and A printout of the location of medical services. I accepted this with the intent to connect the Band-Aids and wrap the three toes for less movement (middle-baby toe). This I did. I then continued to limp back to the Lido deck for coffee.

Later in the day, I went down to the medical location and proceeded to complete documents given by MA. I saw the physician at this time (very nice and informative). He wrapped my toes and suggested I return if pain persists. I had to wait for security, and this took a few minutes. Security retrieved the incident report from me, and I was given instructions to come August 3rd, 2024, to return for visits summary. A copy was made of the incident report and given to me. I left the medical location. I was not offered any other support.

I returned on August 3, 2024, to the medical location and found them to be closed. My foot was burning, and pain traveled up to my ankle. I return at the open hours posted for the day. By now, the pain had intensified. I asked the MA if I could retrieve the visit summary from yesterday and have my foot wrapped so to have some kind of reprieve from foot pain. She checked with the physician on duty (same from the day before) and ushered me to a back room. Wrapping my left foot with an ace like bandage, she said I could put my sandal back on. There was no chance of putting my wrapped foot into this shoe. I asked if I could get some crutches; she informed me that there were none. I then asked for an extra ace bandage due to the fact that I would have to put this foot on the ground and limp as previously done in the past day/hours. She leaves the room and returns with a bandage. All I could think of "What cruise ship has no crutches?" I left limping as I entered.

The rest of my trip was spent limping around for meals and any other cruise function (not many). I then got another call from guest services pretending to check on my well-being. Low and behold after informing them of my return visit to the medical, I was asked to reiterate the bathroom event. This was after security had retrieved the incident report from the day before. Appalled at the audacity of a "guest service" individual asking this question, I proceed to tell him, the incident report has been filed and should be at his fingertips if in need.

There was no compensation discussed by guest services and no response from Carnival cruise line as of 08/09/2024.

I CAN'T EVEN GET AN APPOINTMENT WITH MY DOCTOR UNTIL 10/31/2024. ER IS THE ONLY OPTION. WOW! TRIP OF MY LIFE!

Where do I begin! I had to calm down before writing this review. We were on the Carnival Cruise ship The Legend 13 d. This was my 2nd trip *but have done many previously) on Carnival that was terribly horrible. This was just the last straw. I DO NOT recomment to anyone to EVER do Carnival Cruises. Shaq is being paid; we are not. The normal port was down, so the transfer info was not forwarded, had to call numerous numbers before finding out 3 days prior to sail date. They went in my suitcase and took my steam iron (I felt violated) The cabin had holes in the balcony curtains (looks like rat hole). This big boat blocking our view or sit on the balcony (the rm was not priced less). A huge crack in the glass door and a visible unsightly repair job of the bottom of the glass door. Dirt filled balcony flooring. I have pics of it all. I was appalled. I couldn't use my balcony. The food was tasteless and clearly reused in other tasteless dishes. Some of the meats were not medium rare but actually raw. Some of the workers were clearly over worked and unhappy because it was so few workers, but that's not the customer's fault. That's a whole other subject. The shows were ok, great performers, but limited, clearly there were budget cuts. The gym was horrible; broken down and very old equipment; wipes were not kept filled, not being properly or efficiently maintained. Excursions were triple the cost of the local areas, and received less for the money. I had a form to get my steam iron back at the end of the cruise. I got such a run around/wrong answer from several people. when I got to the last point, was told to go back on the ship. Of course, I was could not get back on the ship, and had a plane to catch. I was so, so, so upset. I tried to get in touch with them once returning home only to meet resistance and no understanding or help. Customer Service IS NOT NUMBER ONE with carnival cruises! YOU DON'T GET WHAT YOU PAY FOR. I lived way below my standard for 13 grueling days on the Carnival Legend. I couldn't wait to get off. What was good, the guy that cleaned our room and Ron Mitchell (outstanding singer/performer). I would rate Carnival Cruises a 0, if it was on the scale. I can say so much more, but I think you see and feel my pain. JUST DONT DO IT! Spend your money elsewhere.

Cruising is amazing, usually! Carnival is just ok. Customer service is below average, food is below average. Rude staff is up or average! Don’t pay for specialty dining. The food doesn’t get any better and the service is worse! I won’t be cruising with carnival again. Gave them a fair try b it everything I heard was accurate about them! They are the Walmart to cruising!

We just returned from our Alaskan Cruise on the Luminosa which was one of our Best with Carnival! The Ship was beautiful and extremely clean, the Service throughout was outstanding, Entertainment and Music onboard was some of the best, so why did I not receive a Survey from Carnival?

I have been everywhere online to tell my experience, even the site that Carnival told me to go to and have not been able to successfully give a review.

As we first got onboard, a Waiter, Neemark, in the Dining Room ran over, hugged my wife and welcomed us...even remembering what our dining preferences were from 6 months ago...He made our dining experience the finest ever on this Ship and I felt I had to get the word out, also our Stateroom Attendant, Amardeep, on his very first contract, was so attentive, professional and always with a smile...so here I am on the Complaint Board only complain that I have not received a survey sharing my Wonderfull Experience and Compliments...Thank you Carnival

[protected]@comcast.net

Today we arrived at the lobby at 620 to be sure to catch our early flight out of Orlando. We were 2nd in line. 10 minutes later they began the process. They scanned our card and I was firmly told without explanation to step aside. I was then told because “I spent too much money” I had to be escorted by security. Later clarified that over 800 is to much. When with an “escort” again I was stopped and the security yelled over to someone else is it ok to let them go? At this time it was very busy. Many people staring. And someone yelling they need to be searched. We were escorted by security to a customs officer. I explained I purchased two paintings and they are being shipped. He stated “ I told them NOT to do this. We were embarrassed. He apologized. We almost missed our flight.

Customer Care Department
Carnival Cruises

Subject: Formal Complaint Regarding Booking Discrepancies – Original References CV12H5 & CV12S3; New References CW586C7, CW586C8, & CW586C9

Dear Sir/Madam,

I am writing to register a formal complaint regarding a series of discrepancies and service failures in relation to my recent booking experience with Carnival Cruises. I have encountered multiple issues that have resulted in significant inconvenience and financial loss, and I respectfully request a prompt and satisfactory resolution.

Background and Timeline of Events:

Initial Booking and Confirmation (Friday, 11/04/2025):
I booked two cabins under the reference numbers CV12H5 and CV12S3.

At approximately 4:12 PM, I spoke with Mr. Kevin (extension 43099) for 59 minutes and 26 seconds, during which the booking details were confirmed.

Failure to Receive Confirmation Email:

At around 5:18 PM on the same day, I telephoned again as I had not yet received the confirmation email at my email address, [protected]@yahoo.com. Mr. Kevin assured me that an email would be sent promptly containing all requisite details, including the deposit hold information.

Subsequent Correspondence and Email Correction (Saturday, 12/04/2025):

At 2:33 PM, I spoke with Ms. Wanisia for 26 minutes and 43 seconds. During this conversation, I was advised that an error in my email address had occurred. Ms. Wanisia resent the confirmation email and confirmed modifications to the booking details via the Carnival Cruises website.

I sought clarification regarding the deposit hold: Ms. Wanisia confirmed the hold would be maintained for 48 hours as previously stated. However, she confirmed that the deposit for reference CV12S3 was due on 14/04/2025 at 11:48 PM (cancelled on 13/04/2025) and that the deposit for reference CV12H5 was scheduled for 12/04/2025 at 3:54 PM – the latter being inconsistent with the original 48-hour hold commitment.

Cancellation and Rebooking (Sunday, 13/04/2025):

At 12:05 PM, I initiated a further call which lasted 1 hour, 7 minutes, and 12 seconds. During this call, I requested a clear explanation for the cancellation and escalation to a supervisory level. I was informed that the issue was attributed to a system error, with no further corrective action available at that time.

I was advised that, while my two-occupancy cabin remained available at the agreed rate, the second cabin would incur an additional charge of $500. Given the ensuing complications, I opted to rebook online immediately. Consequently, I secured three cabins under the new booking references CW586C7, CW586C8, and CW586C9, incurring an additional out-of-pocket expense amounting to $984.00.

Additional Concerns:
Cabin Credit: I have not received any offer of a cabin credit for the inconvenience experienced. In light of similar practices within the industry, I formally request a credit of $100 per person for the eight guests, amounting to a total credit of $800.

Disability Cabin Accommodation: I had explicitly requested a disability cabin to accommodate my wheelchair requirements and to facilitate appropriate access for my elderly parents. This request was initially addressed by Mr. Kevin but was not further pursued. I insist that my current booking includes appropriate disability-accessible accommodations for myself and my parents.

Resolution Sought:

In view of the foregoing, I request that Carnival Cruises provide a comprehensive explanation for the discrepancies in the deposit hold dates, the cancellation process, and the pricing changes. Additionally, I formally request the following:

A reimbursement or cabin credit of $800 (based on $100 per person for 8 guests) to compensate for the additional financial burden incurred.

Assurance that the current booking (references CW586C7, CW586C8, and CW586C9) includes a disability-accessible cabin and suitable accommodations for my elderly parents.

Written clarification of the deposit hold policy and confirmation that the original terms (48 hours from confirmation) will be honored in any future interactions.

I kindly request that your response be provided in writing by close of business on 15/04/2025. I appreciate your immediate attention to these matters and trust that Carnival Cruises will act promptly to remedy the situation, thereby preserving our long-standing business relationship.

Yours faithfully,

I booked a cruise with Carnival on 03/14/25 booking #BK06J9 have to go to a graduation at that time and need to cancel for another date. Call the phone number and was informed that there is no refund. I have travel with Carnival for almost 10 times and if this is the case I would never do so again. I cannot make that date as I said before and there is no way I should lose all my money.

As a travel agent I used the website that is associated for travel agents Goccl.com to book my cruise on the Mardi Gras for January, 2025. I booked on October 7, 2024. I found out today (1/13/25) from another travel agent that I would not be getting a commission for my booked cruise. I spoke to several Carnival agents and was told that it was too late to reverse the booking. When I booked my cruise I spoke with an agent advised him that I was a travel agent. He connected me with the casino group. Prior to becoming an agent I did travel with Carnival a lot. Apparently he never notified them that I was a travel agent. I used the engine for travel agents so how did the mix up occurred?

Using the Goccl.com isn't for regular customers so I need to understand how this happened and how I'm able to get my commission.

To carnival team,

Please be advised that we never received our Aus $400.00 onboard credit for sailing on the 30th December 2024 on a 9 day Pacific cruise on Carnival Splendor as promised by an email on 21st August 2023. Please can this be rectified ASAP. There is a credit of Aus$ 625.66 as the sprinkler system automatically went off in our cabin. This meant we switch cabins to a lower deck. Thank-you for this compensation.

Carnival. the Grinch that Stole the Christmas Cruise

Carnival Venezia 12/18/2024-12/22/2024 Jaylen Owens booking #: D6HV48 cabin 2419, Natasha Owens D6HL88cabin 8449 Group #C3J67

Re: 10 year old boy cruise cancelled causing him and his grandmother to be left at port

Imagine planning all year for a family Christmas cruise with your mother, brothers, nephews, nieces, friends, disabled individuals, husband, daughter in law, my 15 year old daughter Kendall Elise, all five grandchildren (Jaylen Owens age 10, Karter Owens age 5, Kendrick Owens age 3, Kaiden Owens age 2, and Kendra Reign Owens age 10 months) only to be told your 10 year old grandson could not get on the boat because his booking had been cancelled!

This was Jaylen’s first cruise for him to celebrate Christmas and his upcoming New Years birthday with his paternal family.

All our bags were on the ship. We had to walk to the Holiday Inn to eventually get a ride from Port Canaveral, Florida to our home in Jacksonville, Florida.

Carnival Supervisor Soren did not handle this matter correctly. He could have added Jaylen Owens booking back on as there was still room in the cabin. He was heartless. I know if I was another racial persuasion this issue would have been quickly ractified.

The travel agent Jill Desue Johnson was also on the cruise and stated she did not cancel Jaylen Owens booking. Ms. Johnson spoke with Soren and informed him that had to be a major error.
Carnival Supervisor Soren would not budge did not attempt to remedy the situation.

We were separated from our entire family. My 15 year old daughter Kendall was sad and crying most of the cruise. My husband Leon had to help with the four other grandchildren and wonder if I was safe.

I’m asking for several things that are easy for Carnival to DO:

I wish for my entire family to be able to cruise again with Jaylen for his Christmas and birthday celebration at no charge.

I wish to have a formal apology to my grandson Jaylen Owens and myself.

I wish for Carnival Supervisor Soren to receive training in customer service and dealing with unexpected issues.

I am asking for an investigation to show how was only Jaylen Owens cancelled off the booking where in it was 3 other individuals (Yakisha Henderson, Joceyln, and Kendall Owens on the same booking)

If there is an issue going on in the line in the efforts of time the individuals should be moved to keep the line moving to service others customers (while in line we were held up due to the drug sniffing dog & the customers before us).

Robbed: My grandson Jaylen Owens and I his grandmother was robes of priceless family memories and bonding with extended family members and friends.

My family has had a long standing great relationship with Carnival and I pray that company of your reputation change my heart and grandson Jaylen heart about this awful incident.

Nothing hurts a mother or grandmother more than to see her child or grandchild cry and you can not immediately fix the issue. My son Jaylen Owens was hurt, his brothers missed him on the cruise, my husband Leon missed his wife, my teenage daughter Kendall needed her mom, my mom Toni Marshall has health issues, my best friend Mary Ann Wren flew from Chicago to enjoy time with me, etc… A Domino Effect

Seeking a Hero in this Awful Situation

Mrs, Natasha Owens, BA MSA, CTL
Operations Manager
Ph: 904.887.2366
[protected]@gmail.com

Jaylen Owens booking #: D6HV48 cabin 2419, Natasha Owens D6HL88cabin 8449 Group #C3J67

12/16/24- Roaches, toilets weren't working, smell of sewage, backed up shower drains, internet rarely worked, broken elevators. The whole ship is disgusting and needs upgraded. I cannot believe that ship is allowed to sail. So disgusting. This was my first time taking my 3 kids on a family vacation as a single mother and it was ruined due to how disgusting the Carnival Glory was. So unacceptable that they knew our toilets weren't working before we even left port and still we departed. The ship shouldn't have left port until the pluming issues and sewage smells were resolved. So unacceptable and I plan to give bad reviews in an site I can find about Carnival. Never again.

I recently cruised on the Carnival Luminosa transpacific (September 19th, 2024) to Sydney, Australia. A complaint I would like to be investigated:

1). This one really upset me... to my surprise Carnival Casino operators now charge Casino Players a 3% players service fee to draw players own money to play on Carnival Casino Tables, Craps, Blackjack, Blackjack 21, and son on. Bottom line, Carnival now charges a 3% fee to use players money on their card playing tables. This practise is called... PRICE GOUGING. Not only does the Casino have the "edge" over players chances of winning, they now make sure they are profiting even before you lay your first dollar on the tables... This has got to be an unlawful practice?

While on this cruise I personally spent some $4,000 on Players Tables & Slots and received not one offer of comps... When I complained to the Floor Manager, she offered a Steak Dinner for Two and a bottle of Wine...

Very dissapointed with Carnival Cruise Line...

I picked up Wife and her daughter Oct. 3, 2024, from Cape Canaveral, Fl, both sick with Diarrhea and Flue like systems, first 2 days went well, straw market, beaches, having fun Our Daughter Alicia is high level handicap and love her yearly Oct. 5 day birthday present annually. Unfortunately, and the second day on the cruise both of them were sick enough to stay in the cabin for the next 3 days. My wife sought help with the cruise doctor. He comments "we can do x-rays but that would cost 300.00 to 500.00 dollars". Looks as if "Carnival Cruise Lines" puts profit before helping those that get sick from on board cleansing.
What a way to spend your birthday yearly cruise sick, diarrhea, and sleeping for the next 2-1/2 days.

Best Regards to your future guest, as for Carnival Freedom you lose

Mr. Norman Pyett
4554 Schooner Ave.
Lakeland, Fl. 33805
[protected]

I would like to express my frustration and dissatisfaction with Carnival Cruise Line. My luggage was lost and this completely ruined my only vacation I have been able to take in three years with my children and our first cruise experience ever. My luggage will has not recovered and the only way to resolve this issue is to provide a full refund for the total amount of cruise so that my children and I can take another vacation that meets the expectations of what a vacation should be and offer. I have filed with my trip insurance for reimbursement, but this does not resolve the issue that my vacation was a complete nightmare due to not having any of my items. I can provide a detailed accounting of the events that led to my family vacation being ruined as well as the specific impact that Carnival losing my luggage had on my family vacation.

Carnival in Norfolk lost my luggage and carry on bag. The port didn’t give out the information about the luggage. My luggage was set directly to the ship and they didn’t tell anyone that information. My passport was in my carry on bag. They were very unorganized. They missed placed my luggage and couldn’t find it. A lot of people had their passports in there bags . They found theirs but not mine. My family said my luggage showed up 2 days later.

I Missed the cruise due to the people at the Norfolk port loosing my luggage. My passport was in my suitcase. I'm not the only one that did this but they found there luggage before sailing. They had a bus pick me up from the parking area. We all thought we was going to get our luggage when we got off the bus but they they didn't tell that they was going to send it to the ship. They didn't find my luggage until two days later. I also put $100 on the cruise cash bar. I need a refund, a free cruise or half off another cruise.

So I am a single Mother who has struggled her whole life coming from Foster Care and being a Teacher with low income. I saved for a long time to be able to afford the 3 day cruise to the Bahamas from Port Canaveral Fl on the Carnival Vista booking number #X9L2G0. I am taking my 11 year old daughter, we have never been on a cruise because we could not afford it. I also spent $700 on shore excursions to swim with Dolphins and visit Aquaadventure water park at the Atlantis Resort.A bucket list once in a lifetime oppurtunity for people like us. I got an email saying the ship is delayed a day and our cruise is now 2 days and the excursions we bought will occur on Saturday February 17. The email stated we would receive a partial refund and onboard credit. My daughter was in tears when I called to tell her. My mother isn't doing well and we are in the middle of moving and really needed a vacation, my daughter does not want to cancel altogether. I am considering still attending this two day cruise as we did not even have a real Christmas this past year because this trip was my present to my daughter. If i had known I would endure this huge inconvenience I would of never booked with Carnival. If my daughter was not pushing to still go, I would not even go. No one has even called to inform us just a little email I could of overlooked. In my opinion, Carnival is not doing enough to correct this for their customers. We will only have one day on the ship which is not enough time to enjoy the amenities that make the cruise so expensive (an amazing) such as my balcony stateroom or the sky rider etc.

I had a cruise booked to sail from New York on Sept 14, 2024. I had some inconvenience with parking at the port (the parking is 5 blocks away from port), so I decided to change my booking to another that sails from Miami. We are a big group traveling with kids and NY is not a good option when you have little kids. We called yesterday to change all of our bookings, and when I tried to do mine, they told me my cruise was non transferable because I was on a casino offer. That was new for me, because I never go to the casino, I don't gamble. They said that I selected that option when I booked online. I didn't realize that, I never read anything about casino on my booking. So the cruise was payed off and they transferred to my new cruise only part of the money that I payed already. They said the deposit was not transferable and we are talking about 396 dollars. So now I owe 488 from my new cruise. I think this is not fair, because this is not my first cruise and I never had this inconvenient before. I want to somebody show me were it says on my previous booking that I was getting a casino offer. My booking was B2CM74. I am not requesting money back , I just want my money to be transferred to my new booking.

I booked an interior stateroom deck 1. Was offered an upgrade to interior stateroom deck 9. Both rooms are 2 twin/king. I accepted the upgrade. After researching my new deck and stateroom I found out the new room is an aac room. Ambulatory Accessible. And the room design is for the two twin setup. Meaning the bed is not fully accessible set up as a king. Only two twins. It’s my partner and I cruising so we want a king. But now we will have to climb from the bottom of the bed to get into bed. As there is only access to one side of the bed. This is definitely an issue and I feel like the “offer” was extremely misleading. Customer service is telling me there is nothing they can do about and I’m stuck having to climb in and out of bed for 5 days on what was supposed to be an amazing vacation.

Booked on sunshine

March 2 2024

5 day Bahamas cruise

Room 9137

We cruised on the Mardi Gras on Dec 16,2023. We carried a Steam Clothes Press in hand. The people handling baggage told us that we could carry it on board. The baggage told us that security would confiscate it and that we would recieve paperwork to claim it when we returned. That turned out not to be true. We recieved bad information. Security told us that if we had had the item in our handled bags that we would be given a receipt for the item but, sense we brought it through security we would not get it back. To add insult to injury when we returned to port, lots of irons and steamers outside waiting to be claimed. There were about 20 steamers and irons on a table outside the Terminal on a table with claim tickets on them.

I feel all of us should have been treated the same. I think that if some of us could not have gotten our property back then all of us should not have been able to. I feel that we were penalized for being honest.

Hello

I am writing to ask for some consideration to my problem. I had a cruise booked for feb.17th 2024 and we have cruised multiple times ourselves and with our friends and children. I have been diagnosed with clasping hips (both). I just received the new today, Jan 11th 2024. The Doctor says there is no way I can go on such a vacation 2 weeks after surgery. This has come on by surprise and leaving me unable to walk with out the aid of a walker. I do not want a refund, just a voucher or credit to make up my loss. We are planning to reschedule our trip so no loss to your company. I have all the medical papers to support this. We feel the penalty is extreme for our circumstance.

I am hoping you can help a returning customer.

Jeff and Karen Grunder Platinum members

Booking number was Z4L1D1 pin 1122

Again we do not want money , just the difference of $600 in a form of credit toward purchase.

Any help and consideration would be appreciated.

On 11/09/2023, I woke up to an e-mail from Carnival Cruise Lines advising that my Shore Excursions were cancelled due to a Full Booking Cancellation. Immediately, I called Guest Services to find out what was meant by a Full Booking Cancellation. Guest Services advised that CARNIVAL PANORAMA had to be dry docked due to mechanical issues and further guidance on reimbursements had not been provided yet. However, I was advised to search for another cruise to apply the future credit to since I paid in full, and I’d have to use the credit within one year of the date of cancellation so I scrambled to find another cruise before the end of January 2024 since my husband is going TDY for approximately ten months. I was also advised that Carnival Cruise Lines should/would send me further guidance on reimbursements but I didn’t have time to wait for that guidance since upcoming cruises were getting fully booked. Note: I never received an e-mail or a letter regarding reimbursements until Tuesday, January 2, 2024, which was three days after the subsequent cruise booked and nearly two months after my initial complaint. Guest Services also advised me to send an e-mail to [protected]@carnival.com for “full reimbursement,” for non-refundable flights, and I did so on Nov 10, 2023 at 1:50 PM but Guest Admin (Mr. Somarriba) didn’t respond until 11/16/2023 at 01:59 PM, and he refused to answer my questions about the reimbursement amounts UNTIL/UNLESS I cancelled the flights first, which was highly unreasonable and unfair. To date, he nor anyone else speaking on his behalf seem to understand how his refusal to be transparent about the reimbursement amounts caused me further unnecessary financial loss and robbed me of an additional memory with my husband. It remains their position that I didn’t have the right to decide what to do with my own money.

I didn’t want to cancel the flights unless I received a full reimbursement, because my husband and I could still use the tickets for a last-minute trip beginning December 2nd. After all, it was my money. Guest Admin (Mr. Somarriba) knew my concern and the cost of the tickets ($914.09), but he refused to tell me that he was only authorized to reimburse $200.00 per person, even though it was public knowledge and I had a right to know before cancellation. Note: I WAS NOT provided any e-mails and/or letters advising of the reimbursement amount. None. That’s why I asked him for clarification but he would not provide it until/unless I cancelled first and time was of the essence because the date of travel was approaching. In fact, he wrote the following, “We are unable to review the reimbursement until the flights are canceled and the airline advises no compensation was offered.” That was a blatant lie. He was able to tell me that a full reimbursement would not be provided, but he chose not to share this information no matter how many times I asked him, and he stopped corresponding altogether until one day before my flight, Friday, December 1, 2023. That’s when he advised that he’ll mail me a paper check for $400 Bucks, and he WILL NOT refund the difference of $514.09. I’m at a loss of $514.09 due to his intentional lack of transparency and I’m concerned about how many others he’s done this to.

I’ve since e-mailed Mr. Somaribba several times, and he doesn’t believe that he had a duty and a responsibility to be transparent with me about the reimbursement amount before cancellation so I could make an informed decision. I’ve since e-mailed [protected]@carnival.com, [protected]@carnival.com, [protected]@carnival.com, [protected]@carnival.com, & [protected]@carnival.com but ALL of my complaints were redirected back to him. Most recently, Guest Admin (Ms. Long) replied back to me on his behalf. Neither one of them honored my request to have this matter resolved via arbitration since it keeps being reviewed by the same individuals and/or department complicit. I previously asked for the remaining balance owed to me as a cruise credit for my subsequent cruise, Bkg B6HH36, OR upgrades like a couples’ massage at the SPA and WIFI OR CHEERS & BUBBLES for my husband and I for the three FUN DAYS AT SEA in exchange, which still would’ve been a financial benefit to them. However, the cruise has come and gone. Now, I’d like the money refunded back to me. Note: I’ve attached the I initial e-mail correspondences as proof. Please review the jpeg attachments for the initial e-mail chain regarding this complaint. I’m more than happy to forward the other e-mails if/when the company replies with human decency.

Kuchen Carnival Venezia Booking P9V8P1

Adrian Kuchen VIFP [protected]

Stephen Kuchen VIFP [protected]

To Whom It May Concern.

We recently sailed on the Carnival Venezia from 12/10/23 – 12/18/23. This was the worst cruise we have ever been on with any cruise line. As you can see from our history, we have sailed on Carnival lots of times but have never quite had the experience we did on this cruise. Here are our issues and the resolution we would like:

1) Boarded on Sunday, 12/10/23, we couldn’t find our muster station location, we asked multiple employees where to go, none of them knew where to direct us. Some just didn’t know, others had a serious English comprehension issue. We never completed the muster station drill. How many others didn’t complete the drill either, yet the cruise still left port eventually? This made us feel very unsafe as this appears to be a violation of the SOLAS (Safety of Life at Sea) Treaty.

2) At one point, we were on Deck 5 on 12/13/23 at approximately 7pm and a Caucasian, short, heavyset woman wearing a white dress with short dark hair and a big tattoo across her back became very distressed, unruly, and aggressive towards everyone. Stephen asked an employee to get security and he was told to go down to Deck 3 to get security. He told the employee that we needed security right away. This entire episode lasted approximately 30 minutes. This is another example of very unsafe conditions on this ship.

3) People were smoking marijuana on Deck 5 at the smoking areas constantly. The workers on Deck cleaning the smoking area were aware of this as Adrian told them about the smell. How can this get on the ship? Just another example of very unsafe and unsecure conditions on this ship.

4) The power went out the night of 12/14/23. We were told by other passengers who had also previously been on this ship in 2023 that this happens all the time.

5) The food was just terrible and at times unsanitary. For instance, mortadella containing pistachio nuts was placed right next to all other foods at the buffet. This potential cross-contamination is unsanitary and very unsafe for those with peanut allergies. At the deli, Stephen couldn’t get a meatball sandwich without cheese as the sandwiches were all pre-made. That has never been the case on any of our other Carnival cruises.

6) Our waiter in our main dining room repeatedly got the orders wrong, we never knew who was getting what, etc. Never, ever had that happened on a cruise before.

We currently have 3 more cruises booked on the Carnival Venezia but considering all the above, we do not feel safe or secure and respectfully request a refund for all future cruises as we do not want to cruise like this again. We do not want credit for future cruises as we are not interested in cruising with Carnival any time soon as we feel totally disrespected that our safety and security were compromised.

We are booked and have been charged for these future Carnival Venezia cruises:

Booking No. C2VM42 Sailing Date 02/23/2024 $721.30 (Full cost)

Booking No. W9T8Z8 Sailing Date 05/17/2024 $200.00 (Deposit)

Booking No. V1H5T8 Sailing Date 10/15/2024 $200.00 (Deposit)

Please respond and return all charges as listed above ASAP so that no further actions are required by either party.

Sincerely,

Adrian and Stephen Kuchen

[protected]@comcast.net

Hello -- my daughter and I took a cruise to Cozumel from New Orleans on Nov 4th. We went out on our excursion and returned to the boat at the designated time. There were of course many people who were trying to access the elevators to get back to their floor. This loudmouthed woman on a motorized scooter entered the elevator without leaving room for others to get around so they had to step over her machine into the elevator which quickly became filled. She had positioned her vehicle dead in the center of the elevator pointing in. When we reached our floor the elevator was still packed and people could not get out. As I was the person most to the front I stepped over the wheel of the scooter. At the same time the lady recognized that people were desperately trying to get out of the elevator so she pushed the reverse button. This resulted in the scooter going backwards and stopping on my foot. I had to yell out "You;re on my foot" 3 different times before she figured out to put it into forward which resulted in the scooter rolling off of my foot. (I think she had been drinking). My foot hurt at the time but after returning to port it steadily worsened. I went to my foot doctor and he took xrays which diagnosed my foot as broken. I have had to become immobile since then and am now wearing a foot boot. (I can provide the doctor and xray documentation if needed ). My concern/observation and complaint at this time is that with that many people boarding and the number of crew and staff available there at the scene someone should have directed the people on scooters to your accessible elevators which I have read that you provide. This was my first cruise and the whole experience was very enjoyable with this exception. Is there anything you can provide to compensate me for this unfortunate experience ? I am considering another cruise next year.

Thank you for your consideration - our Booking # was H1R0Z8