Carnival Cruise Lines
Reviews and Complaints

I has a cruise booked for 12/31 and Carnival never contacted me about but instead took me off the cruise as well as put me on a Do Not Sail List due to pandemic over payment via Carnivals fault . The collections dept said I owed $1500 then I honestly told them that was Incorrect because I disputed $3,000 . They come back saying they changed it to $3100 then when I sent them what the bank gave me as a provisional credit as $3,000 they changed there tune and said I owe $3500 does that sound professional ? No! Ms . Bermudez was rude and unprofessional. Telling me I need to pay the extra $500 that I don’t owe or not get off the do not sail list .

1. The food was disappointing. The steak was flavorless. At Lido deck breakfast buffet, the sausage was cut up and mixed in with cut up hotdogs. The food lines were very long. There were hardly ever any cooked fresh vegetables served. The bread and croutons on lido were stale.

2. The youth on board of this ship were absolutely out of control. The last night on board, 2 teen boys got into a blood drawing fight in front of elevators with a mob of teens running behind them cheering. There were young children including mine present who were subject to hear HORRIBLE cursing routinely by teenagers using the worst curse words imaginable. The teens hang out in the O2 lounge which is right next to where the young children are. Teens were running into people and there was just a huge lack of accountability for their behavior on board.

3. Every night while in our room, we smelled guests smoking weed in their state room.

4. The boat shuttle to half Moon Cay took way too long to depart. We were on board and the shuttle wouldn't leave until it was full. However, it was a later morning ship and guests were taking longer to come down and fill the shuttle. We sat and waited for over 30 minutes on this shuttle to wait for people to come so it could be full. Once the boat was full, it was packed with folks standing. There are not enough life jackets for this.

5. Our excursion started late and was cut short. We were the last group scheduled to the Dolphin encounter at 1pm and it didnt start until 1:15. It was to last 30 minutes followed by having to go get in another line to get our photos. We had to be on the shuttle out of the lagoon at 1:45...it was rushed.

6. On Elegant night, there are rules for the dining room in which guests are not allowed to wear bathing suits, shorts, flip flops, etc but they were allowed to dine regardless.

7. I was disappointed that there were no fun shows on the last full day at sea. It was just shopping and games that costs money, such as bingo.

8. Our room was situated right over top the Alcemy bar and Ocean Lounge. Music was very loud bumping under us until 11pm.

9. The library games were missing pieces. No checkers or chess pieces.

Was on the carnival Venezia cruise ship on August 12th. Went into the bathroom in the ladies room in the back wall piece fell hit me on the head. I had to go spend the rest of my time on the cruise ship dealing with the medical center and seeing a doctor and having an x-ray just because somebody couldn't do their job correctly. Carnival did not seem to take responsibility for it at all nobody on the cruise ship seem to care whatsoever. As of today I'm being humiliated by being offered less than $200 for what happened. I would expect much more out of a bigger company than this to try to please their customers. Beware of this ship!

I sent a email complaint to the customer care on Monday August 14th and yet to hear back from anyone. My family and I had a terrible experience and it ruined most of our vacation. The food aboard this ship is far from edible, the noise level from the people above was ridiculous, the cleanliness of the steward was terrible left our bathroom smelling so bad like it was mopped with poop water. The attitude of most of the employees on this ship is atrocious. They have no manners and talk to you any kind of way. The only staff members that were nice and human were the three bartenders in red frog bar on the lido deck, Warren at the bar in the casino and one waiter in the MDR (I can’t remember his name) but besides that everybody else was rude and had nasty attitudes. I would appreciate a response back to the email I sent.

1. The food line was always long and closed @ 2:30 pm each day, so Guy's hamburger was our lunch each day.

2. One of the main evening 70's show after dinner 7:30/9:30p, one of the performers stripped down to underpants. My 8 y/o grandson is still talking about it. He was uncomfortable. The show wasn't rated.

3. The excursions were short. We arrived late and left early from the 3 different ports which were disappointing really wanted to stay longer in Grand Cayman.

4. On the way back to Galveston, The ship Vista stopped for 1-2 hours due to propellar issue.

5. On debarkation, 7 out of the group of 15 were positive for Covid. Headahes, Coughing, Itchy throats was noted on day 5 of the cruise.

6. Decorations on the door were torn down by unsupervised youth.

We are currently on the ship suffering in the heat across 2 different rooms in our party. We have been to Guest Services several times and have an email out to Guest Care.

We have been told we can only receive partial refunds for the day if a tech measures the room and it registers above 74*F. Late last night I visited Guest Services in my sweaty pajamas to be told both our rooms have been registering “within range.” I requested an immediate remeasure.

The tech came to our room while we were there this time and clocked us at 68.8*F on a taped up Fluke Thermometer set to “Offset Mode” with rubber bands covering some of the settings. (Photo attached) As an anemic with hypothyroidism, I am usually the coldest person in the room. At that level I’d have needed a coat - I certainly wouldn’t be complaining of the heat. I raised concern about miscalibration/offset with the front desk and was dismissively told that’s not how thermometers work - though according to the manufacturers website I researched thoroughly today and my basic experience I know that not to be the case. I left the port to purchase a thermometer, and both rooms are registering above 74*F. (Photos provided at near and above 80*F)

I’ve met several hard working people on the boat (including staff) with the same issue who feel unheard and underserved. People in our hallways are complaining at night and there are lines at the main desk.

Even intermittent cooling issues are undeserving of our hard-earned money. This is in addition to other hot common areas of the ship including the food hall on elegant night, elevator lobbies, the theatrical room, and some of the bars/clubs. One night the food hall was so hot I had to walk out and skip dinner. The cherry on top - we came back to the rooms today with human sewage and excrement on the floor of one of the rooms, seeping into our laundry. Guest Services could not accommodate a place to shower after our excursion while Maintenance tried to sterilize the room.

I would like a refund of our trip. Crying in front of 3 different managers only to go back to my room to sit in the heat while random offset thermometers register my room like an ice box as if I’m a liar is not worth the thousands of dollars I paid.

Rooms 1320 and 2445

Fitness watch APP no longer available.

My Wife purchased this watch as a Gift for one of our grandchildren.

It has been found that the Fitness watch purchased from the Fun Shop on the Splender,

The app to use this fitness watch is no longer available rendering this Fitness watch as unless as nothing can be set with out the app.

I have had a number of tech guys have a look as well all telling us the app is no longer available.

I just called to try to apply my FCC from a cancelled cruise during the 2020 COVID pandemic. I was told that my credits expire on Sept. 30 2023.

When the extension was made I was told I had until Sept. 30 to book and had to sail by 2024. The cancelled cruise was for 2 staterooms, 4 people. The cruise I am trying to book is for 2 staterooms, 6 people in April of 2024.

Our credits are for around $2500 and we plan to book a cruise that will cost more than $5100.

I can’t believe that it isn’t possible to apply the money I already paid to this future cruise since the issue was a global pandemic. My husband and I are both front like workers in healthcare and have a family of 7. The multiple waves of the pandemic created chaos in our schedules for much more than 2020. Our life schedules were not able to accommodate sailing before now and there was no way for us to predict this.

Royal Caribbean eliminated the expiration of all of their future cruise credits. Why would Carnival not be able to allow me to use one that I’ve already paid and got no service for? We’ve been on one prior carnival cruise and we plan to make cruises a yearly experience for our family, but we will not ever purchase a carnival cruise if this decision stands.

On April 23rd 2023 We arrived at Long beach Carnival terminal to begin our cruise that was booked at least a year prior, I was refused entry due to Carnival no longer accepting my green card as they say "they could not guarantee my reentry, I have a fully valid green card as confirmed by the USCIS. I was given no prior notice of there refusal to no longer accept my green card and as I had checked the Carnival website and there was no mention of new regulations in this area.

I was denied a refund even though Carnival did not inform us of the change in procedure where we would have cancelled in enough time for a refund...my attorney made a written complaint, Carnival replied directly to me even though it was clear that I was represented by counsel... Carnival stated that they follow the WHTI protocol which covers US citizens not green card holders.

My attorney has re written to Carnival, the have ignored him.

My name is Maston Evans and Traci Evans

We were on a Cruise with Carnival Sunrise with our girls Taylor, Jaz and Nadia

We left Miami on July 24 for a 5-day western Caribbean cruise to Jamica and Grand Caymen.

We had a cabin for ourself on the 10th floor with a balcony view and the girls on the 1 floor has a sea view.

We spent approximately $5,000.00 on the cruise.

Issues

1. Our room air condition was only working at a 40% capacity and it was HOT

2. The fridge did not work at all

3. There were kids on the ship knocking on doors for hours every night with no help from security

4. There were 5 people in our party and we were all charged $80.00 per person for a total on $400.00.

5. The girls room had NO air condition at all

6. The girls room rug was soaked with water to the point they had to bring a big fan in the room to dry the rug

7. My wife had to go to the medical floor, which also had no air condition

8. There were fights on the ship

9. While hundreds of customers were waiting to be served at the help desk, the employees walked off their Jobs for hours, which almost resulted in a riot. (This can be seen on live chat which many people did and recorded) I know because I was down there and this was one of the only times I saw security who did nothing but stood around.

10. People were on the customers service line from 10pm to 7am the next morning

11. We got back to Birmingham on July 30 and my wife tested positive.

12. On the last two days the elevators were not working.

This is the worse cruise that we have ever been off and while on the cruise, I learned that Carnival was aware of all of the above issues, but when a complaint was made they pretended as if they did not know and said that it would be taken care of, which was never done. It is my understanding that these problems have been going on for sometime and a blind eve was turned to the issues.

I was on the 8 day Eastern Caribbean cruise that set sail from New York ( Manhattan , Pier 88 ) on June 27 , 2023 ( June 27 - July 5 ) which went to the islands of San Juan Puerto Rico , St. Thomas and Grand Turk. I was on this cruise because my son and his fiancee were having a destination wedding at the beach on St. Thomas on July 1 , 2023 . For identification purposes , my sister ( the groom's Aunt / Godmother ) and I were in stateroom 7270 and my VIFP number is #[protected] .

My son and his fiancee booked a Diamond wedding package and there was a total of 37 people which included 4 children under the age of 18 .

The reception was a total fiasco and a big embarrassment for our family ; the DJ / MC kept calling them by the wrong names , the music playlist was wrong and the wedding party was not introduced as they entered the venue

I was on a cruise in February of this year. I had a credit of 500 to spend. Let me correct that 250 for me and 250 for my friend. I went to casino and spent 250 of mines and 100 of my friend. I then started using carnival card but I would go to guest services and pay my balance. Then I just started using the atm that was on the ship so I wouldn’t get screwed. When my friend bought pictures we were left with like 20 dollars. When we got home two days later now we owe 300 dollars. She called first and didn’t know the details, when I called they told me to email collections. Why was I not given the opportunity to talk to someone so I can email my bank transactions. Carnival going to be smart like how he use cash, knowing they have an atm in the casino that charge 6.50. I will never use that card again. I advise bring cash to purchase anything, but they steal. Canceled my trip and said I had to pay the 300 first

Hello,

Carnival Sunrise May 15-20th, 2023

Booking number: V36XD9

Cabin number 7352

Both item left inside closet hanging up.

My housekeeper was name Sunny.

I would like for someone to reach out to me re: my lost items. I left my pink neck pillow and a denim jacket in my cabin closet. The denim jacket is most important because it was a gift from a deceased friend and I have been holding on to it for years.

I did complete a report and as of June 20th it says my items were not found. It was a generic email. I’m not sure how my items was not found because both items were hanging in the closet in clear view. I would have thought my housekeeper would have immediately found items. I do understand that I left my items behind and I should have checked after myself better. My jacket is most important because it was a gift. Means so much to me.

But are the rooms cleaned after de embarkment?

Is there possible where all lost items are sorted and it may take longer to confirm if anything was found?

After such a nice cruise. It sad that carnival has such a not so pleasant lost and found procedure. Carnival has done a bad job of following up. Very hard to get in contact with anyone re: lost and found items.

Thank you,

Lonyelle

We book a cruise for November 7,2020 and we were unable to go due to Carnival cancelling the cruise during the Covid pandemic.

We were told at the time that we would have a $700 credit towards a future cruise. The pandemic continued on and we were finally able to book a cruise for November 2024.

When we booked the cruise, we were told that the credit would be applied to our future cruise. We waited patiently, as instructed by Carnival customer service and vacation specialist. When there was no credit that showed up for our upcoming cruise, Dale Hamel called customer service and was blatantly told “the cruise specialist that booked your cruise made a mistake, and the credit must be used by September 30,2023.”

I cannot imagine Carnival not standing behind the money that is owed to us, and stating the cruise specialist should have known better, and yet not doing anything to rectify the employees “mistaken information” that was given. Those are the words that customer service used this evening in explaining why we would not be receiving the $700 credit that we are owed.

Had we known back In April that the date of expiration was in September, we would have made arrangements and booked a cruise within the timeframe. At no time were we notified that Carnival put a deadline to the use of the credit that is owed to us.

Now, we are not able to change our work schedules to be able to cruise prior to the newly imposed deadline. I would like a call from a supervisor to discuss this injustice, and was told that “no supervisors are available”.

The booking number for the November 7, 2020 cruise was aboard the Carnival valor and the Booking C23NZ8.

My name is Adrian Johnson (NOV3L4/J3P4G9) I’m contacting you all regarding a ship refund/credit. I’ve been informed that I will receive onboards credits instead of $294.00 I spent using my personal credit card. I purchased the ship Wi-Fi, and I lost several days of Wi-Fi because the Wi-Fi did not work. I spoke with guest services who stated I would receive refund. The guest attended failed to mention the refund is in fact on board credits.

Also, I requested my gratuity refunded due to not attending any of the nightly dinners due to my entire party getting sick due to norovirus lingering on the ship. Also, I request a plumber because my toilet constantly leaked, and the shower overflowed nightly due to plumbing issues.

Every morning, my room attended Komang was made aware of these incidents. He also contacted a plumber on my behalf. I’ve attached necessary information and videos below. Therefore, I’m requesting a refund of $294 to be refunded to my credit card and not ship credits. As I will not be cruising on Carnival going forward.

I have additional photos and videos that can be provided upon request, as un unable to attached them to this form. My contact email is [protected]@yahoo.com

When we arrived at the ship, we were delayed because there was a fight on the ship returning to NEW YORK, so the police had to come , arrest customers on the ship, so we couldn't get on the ship.

The food in the buffet was really bad. Everyone was talking about it, but not eating it. I spoke to the crew in the white shirts and they said that the food was really disgusting. It was never hot, it never looked very appetizing. Food from the back trays were all in the front trays, and servers never corrected the problem. Food was not good at all. Guy's was OK. Taco's were good, Pizza was very good. The problem was that the lines at these stations were so long that it took 30-45 minutes on line.. the deli line was always long because nobody was eating the buffet. I started eating breakfast and dinner in the main dining room after 4 days of cruising..

I spoke to Ivana-the food manager and she said that they have to correct the situation. Maybe a new cook soon.

The crew also told me that this ship came out of Asia and not made for so many people, The pools were so small. Could not accommodate 4,900 people.

Booking Reference: XR3XVT. R318, D169. Baltic customer.

I am absolutely disgusted with what I thought was a brilliant company, P & O. I thought as a ‘valued’ Baltic customer it would stand for something: - but it seems that it means nothing. Firstly I am getting ripped off for being a single traveller - after losing a travelling companion, my father. This is my first single cruise on P & O, and I don’t have this great feeling of pride like I used to have travelling on P & O.

You have been sitting on the money for over two years, making interest for yourselves, and what do I get, a bitter feeling due to the difference in price of the cabin. Being a pensioner, the difference would pay all my heating bill for a year.

It seems that the price I have paid for a single person (£5,571) in an outside cabin is now £1,702 more expensive than the price as of today 13th of July 2023 (£3,869). Times are hard at present, with everything going up, including a 10% hike in my local rates due to the council being £1,5 Billion in debt. As a retired person, I am on a fixed income, and used to look forward to my cruise.

I was told that P & O would do nothing for me, as it was in the terms and conditions. I thus am disgusted at feeling all I am is a cash cow for a big multinational American money grabbing company. I know you have to make a profit, but £1,702 difference is disgusting, should be illegal.

Other cruise lines according to videos I have seen on You tube will do something about this, such as an upgrade cabin, give them extra benefits etc if the price drops. You do nothing. May I remind you that you have Iona and Arvia, as well as Britannia that needs to be filled on a regular basis> This type of treatment is making me wonder whether I should cancel my already booked Canada cruise with you next year, and change cruise lines. As well as other cruises that I was planning to do with yourselves.

Social media I hate, but on issues such as ripping off Senior Citizens on fixed income would go down well.

I am one very unhappy customer at present, and that is before I go on the cruise. Having heard and seen all the negative feedback about P & O lately, you think they would bend over to make people want to travel on them.

I had the Canada cruise booked previous, but due to the pandemic it was cancelled. My father passed, and I was guaranteed the same balcony cabin but only pay for one person due to my fathers passing. This then got cancelled due to pandemic.

I look forward to hearing from you.

Ivan Lock BSc (Hons), AJP

We were called 2 days prior to leaving on our cruise. The Horizon, left out of Miami, June9-June 18th. Kathy, a carnival representative asked if we wanted to upgrade our room. We were in a handicapped accessible room. We told her we would. She explained all the amenities it included.. Havana bar and private pool access. Early boarding and departure. Early access to our room. It was a grand suite. We agreed. It was $700 more for the week. We had already paid for our cruise so the extra money was worth it right?.. We weren’t allowed access to private pool area, they informed us it wasn’t included in our package. It’s a grand suite. Why then did we pay $700 more for a room to not get what we were promised. The pools were super busy, I get it 4200 people but the pools were dirty and they had to drain back pool because of all the dirt and filth.

My daughter paid $600 for a drink package. Because there were so many amateur drinkers on board they shut down bars early and started serving virgin drinks to guests who weee way to drunk. How is that fake for my daughter? They had us go to deck 5. Okay! Now everyone is there waiting to be served. My husband and I smoke. By the time we all got back up to deck 11 we were ready for another cocktail. They had no servers available to take care of us around the pool area. This wasn’t just one day. This was every day. I want to be waited on.. pampered if you will. That’s what we pay for. I’m super disappointed in the fact that they shut down all bars early around the pool area and the back pool area. Pretty sure she didn’t drink $600 worth of alcohol. We waited an hour if not longer to get drinks as we sat by the pool and in the back pool.

If we had been allowed in the private Havana bar we would’ve had this issue.

The air conditioning did t work on the back 1/2 of the ship. So eating in the buffet was miserable. I felt sorry for the people working.

I feel like this ship is a training ship for new employees.

We have cruised with carnival 2 other times and we have the time of our lives. This cruise was very disappointing. The staff were very kind and respectful. Greeted us by name. But, getting the drinks was very difficult. My husband and I had free drink packages. My daughter had to pay for hers. I find it very unfair for her, she couldn’t get drinks and when she did try they sent her to deck 5 near casino to get drinks. The casino had 1 server! One! For all these people. I wasted more time waiting for drinks and feeding machines til I got my drinks. Do you not have a Casino host on board this ship? Never saw one. Any other carnival cruise we’ve been introduced to one. I won’t be taking another cruise on this ship. Very disappointing and very unsatisfying. I would really like a response back to my email. I this is the second one I’ve written since we’ve been home almost a month and a half later. To no response. I at least would like compensation for our room that we paid extra for and compensated for my daughters drink package. That she had to fight so hard for to get an actual alcoholic beverage. I’d this is how you treat your guests then I’m pretty sure we won’t be using carnival again. We love cruising. We’ve seen beautiful places and have met many kind people. But, the service was not up to par. The food wasn’t great and portions were smaller then usual. If someone could please get back to me I would really appreciate talking to a human being. Instead of an automated person.

Sincerely, aggravated and frustrated with no human being contacting me.

Regards, Maggie Morrison. Please get back with me as soon as possible. I’ve been waiting patiently for a month with no response.

What a vacation… lets just say I should’ve went with my gut and cancelled the trip when the ship was changed from Magic. The ship is nice but it is not crowd friendly. Carnival should make this ship their very first adult only cruise 21+ only. Everything about the cruise says small! All common areas are small. The elevator situation is a nightmare we walked the stairs majority of the time because almost every time the elevator reached our floor it was packed! The food was disgusting! I usually gain weight on vacation and i lost 3lbs. I get the whole Italian thing they are going for and it LOOK nice, but PLEASE for your patrons sake give us the food and bars we’re use too. This was my 3rd cruise and it made me never want to go on a cruise with Carnival again! My toddlers ipad didn’t work for 4 days basically, the gentleman at guest services told me i didn’t need to download the app to connect and that if i tried to open a web browser page it should prompt me to login - it never did until i downloaded the app when we reached Puerto Rico late afternoon on the 30th. I went back to guest services and asked if I would be credited for the 3 days since I purchased the package prior to our cruise date to save money and I was told no. So I was out of service for 3 days yet still paid for it - how unfair! I placed an order for beverages to be delivered to my room the day we started our trip, however it was not there which I didn’t stress because the ship was packed and I knew the staff was busy. I waited until the following day called guest services that morning and they advised me that they would look into it and have it delivered. Went out for the day to explore the ship, took my daughter to waterworks came back 4hrs later still no drinks. I called again to guest services and the young lady said she’ll look into it and give me a ring back. She never called back! I left out that evening to go watch a movie and after the movie ended around 11:45pm I decided to actually go to guest services and inquire about my beverages and the gentleman told me it was just delivered at 11:17pm UNREAL! My daily cruise itinerary was never delivered to my room cabin, good thing I made sure my husband and I downloaded the app or we wouldn’t have known what was going on each day. However, they made sure to deliver it the last day so I had instructions as to how to disembark. There was a huge brawl the last night at the club and pure kayos in the hall in the middle of the night, yelling, arguing etc which woke many of us up. Disembarkation was a NIGHTMARE! We waited for over 2hrs without our muster station being called people literally just started doing their own thing. My toddler was nearly knocked over numerous times with people basically taking matters into their own hands to get off the ship after waiting so long in such confined spaces. NEVER AGAIN! Overall, the ports were great. However, staff, ship and food need a MAJOR do over and that says a lot being only the 4th voyage out!

Very security free dirty ship. As seniors we were treated as non existent in MDR . Had better service at a Denny's Restaurant. Family Harbor eating area was filthy and unkept. Tenns roaming around in gangs laughing and threatening our well being. Security said that they can't offend the parents and their parenting styles. So much for protecting us. Thievery in the halls. Chaos all the time. Getting off the ship was a nightmare. WE have taken over 25 cruises and never on any other felt like a hostage with no recourse to enjoy OUR VACATION. Afraid to go out in the evening because of frat house atmosphere. We were pushed around and disrespected and treated by the staff as non existent. We did not enjoy our relaxing beverage benefit or our casino that we love. There were so many instances that we experienced and observed that happened to other seniors. As an added bonus, we tested positive for Covid (along with many other passengers on the facebook page) when we got home. No body would accept a report from us. How can you thoroughly clean a ship between 8-10 am while the passengers are still aboard? This ship may become a perpetual covid breeder. Still feeling effects of covid. This was a mess. Please contact me. I want some recourse.