Carnival Cruise Lines
reviews & complaints

Customer care Rep.

While on board the Legend from 3/20 to 3/27 I had multiple problems with the

Internet package I purchased. The customer care rep on board told me I would Be rebated for the amount of $101.15. I have not seen this credit yet.

Also is it possible for me to get a copy of the charges for account 61251

Booking number V05HH8 cabin 1124.

The one I received was not up to date.

I would appreciate an answer as soon as possible.

Regards,

Enrico Polisano

302 500 0209

My husband and I booked a cruise to Alaska in 2021. The sail date is in 2023. On 3/09/2021 I called to check on promotion I received. Got the promotion, everything was completed, done. On 3/10 I called because of another promotion that was sent and found out that our cruise was canceled the day before! No notice or reason given. The person was able to reschedule cruise with same room etc. BUT, SHE FAILED to apply promotion that would have saved us money. Our friends whom we are sailing with, has the same sailing history called same day about the promotion and received promotion that saved them > $1,000. To get the promotion I would have to cancel and reschedule cruise at the risk of losing excursions and rooms we have.

1. I have emailed resolutions three times and have not heard back as of yet.

2. My trip should not have been canceled without notice or reason.

3. Because of representatives error I missed out o the promotion.

4. The hold times are ridiculous!

Very upset with this cruise line. If I didn’t have other people going, I would cancel the trip.

I will be surprised if anyone contacts me.

As a Platinum Member I am very frustrated that my wife and I cannot cruise due to the asinine Covid Vaccination rule. We will NEVER get a vaccination that the government is trying to FORCE on individuals. It is a proven fact the the shot does NOT prevent an individual from contracting the virus and it does NOT prevent the spread of the virus. Then why in heck is it still required ? Yesterday the CDC rescinded their Covid 19 risk advisory for cruise ship travel. When is your corporate office going to wake up and stop this insanity. Cruise ship travel has been and always will be a risk for the spread of the flu, colds and other health issues. It is time to get back to a normal life... NOW!

James D Reynolds

100 Abbie Lane

Panama City Beach Fl

Disappointed that our itinerary changed twice. We was set sail for our anniversary February 13th-19th 2022 to Jamaica. The itinerary changed disappointed but was able to change to the end of the month. At the last minute it changed again. The itinerary was the same places we cruised last year. We’re trying to check places off our list that’s why we wanted to go to Jamaica. Always wanted to go. We were not given an option to cancel, cruise credit, compensation or go on another cruise going to different places. We’re looking to cruise to Jamaica in September-October 2022, but looking at other cruise lines now.

• Day One: 3/12

Information was given out (room# & name)

• Day Two: 3/13

Went to Lido Deck 9 was harassed the entire time at the whirlpool by racists; continued throughout the day

Went to Chic Restaurant where my reservation was and was told that it was elsewhere

Was charged $23 at Your Time Dining (included/free)

Left due to harassment and horrible service; lackluster food

• Day Three: 3/14

Went to Lido Deck 9 and the harassment continued

Housekeeping barged into my room without my permission on two occassions not within the time frame of 1pm that was given; room was already clean

Guest Services charged my account twice; although I did not incur new charges; contacted them and did not get any resolution

Day Four: 3/15/Day Five: 3/16/Day Six: 3/17: Same actions continued from the staff and the guests

My name is Margaret brauer acct.# 5038952940

We just got off the legend on Sunday march 20

It was my 80 birthday my granddaughter arrange it we all live in Buffalo n.y.

She lives in Orlando Fla. her flight was canceled never got to go on the legend

Her name is Staci Holahan her boarding # is t49rj3 and her husband is

Kieran roche. Iam writing on her behalf she try so hard to arrange this cruise for me I hope you can give her some kind of credit so we can use it for future

Cruise it was not her fault it was southwest canceled there flight and couldn’t

Get on another because they were over booked. I feel so sorry for them

Please give them some kind of help my phone #is 716-692-1250 there was 15 of us for my 80 birthday

Thank you Margaret brauer

I filed a complaint back in February and nothing has been done to resolve the issue.

They have not contacted me regarding the complaint but willing to put me on a payment plan. Tell me to pay when I am ready but still cancel my cruises so I can't pay on them.

DO NOT BOOK CARNIVAL. CUSTOMER SERVICE DOES NOT GET BACK WITH YOU REGARDING THIRD PARTY ISSUES WHEN THEY KNOW THEIR SLOTS WERE NOT OPERATING CORRECTLY. NOT WILLING TO LOOK INTO IT AND JUST SAY THEY DON'T HANDLE THIRD PARTY ISSUES.

THEN WHY LET THEM ADVERTISE UNDER CARNIVAL?

Kimberly Burns

Cruise date: 3/17/2022

Booking: T06DB3

Pin# 1216

and

Helen Carbone

Cruise date: 3/17/2022

Booking date: 3/17/2022

Pin# 1216

My mother had the picture ID documents but at the time, didn’t have our Birth Certificates with us, so we were not let on the Cruise ship and had to go back home. It was very upsetting for us, the grandkids and the whole family had to go without us. We had 13 family members going that day on 3/17/2022, Though we are both still very interested in going on a cruise with Carnival. My daughter and the whole family often cruise with Carnival regularly, they all had their correct documents that day, as this would have been my mother and my first time ever. My daughter said that since we were not able to go on this cruise that she and the whole family would definitely be willing to go on another Cruise at a later date with my mother and I.

I’m attaching some of the documents that we have from that day,

Thank You very much for your time on this matter.

Would appreciate a response

Kimberly Burns & Helen Carbone