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Carnival Cruise Lines

Carnival Cruise Lines review: Missed cruise in Miami due to poor traffic control

K
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2:28 pm EST
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I flew down two days early to miami as not to encounter flight delays only to have disastrous issues with hotel(s) and then encountering a massive traffic jam at the pier;getting rerouted away from the terminal to merge back into another flow of merging traffic causing me to miss the cruise…my lyft driver gave up after 2 hours in traffic only to put me out on some corner away from the pier. I have a phone message from carnival about the traffic jam but couldn’t get back. Trying to deal with conival and aon has been a nightmare. Too many issues piling up with conival so sunday looks to be my final cruise (out of baltimore near where I live)…

Claimed loss: $3700.00 cost of cruise(airline & hotels weren’t your fault).

Desired outcome: Refund or credit if I’m to remain a (Platinum)member of carnival;I wasn’t the only person this affected.

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Carnival Cruise Lines - Missed cruise in Miami due to poor traffic control - Photo 1
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Carnival Cruise Lines response
Jan 09, 2026 2:24 pm EST
Carnival Cruise Lines customer support contacts
Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

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Thank you for contacting Carnival Cruise Line.

We are very sorry to hear that you were unable to sail with us.

We understand how much you were looking forward to your cruise and empathize with your disappointment over having to miss your vacation plans.

In order to further address your concerns, we kindly invite you to contact our Guest Care team directly at guestcare@carnival.com.

One of our dedicated team members will be more than happy to review your case in detail and provide any additional assistance necessary to resolve the matter.

We greatly appreciate your understanding and patience.

Sincerely,

Carnival Cruise Line
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    1300 385 625
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