Carnival Cruise Lines
reviews and complaints

Carnival state in their have fun and be safe protocols, that our government here in Australia are enforcing the

YOU HAVE TO BE VACCINATED to cruise, Well after speaking to our government State AND Federal office and our health advisors they have dropped ALL mandates regarding vaccinations.

MY question is

Why are carnival still mandating IN AUSTRALIA ONLY? It doesnt make sense

Its like you are discriminating .

We do not have to go on a cruise to catch covid.

COVID is everywhere, you need to move on.

We, myself and my husband, were dissapointed that no one checked on him after he fell on the escalator when we were boarding the ship. A female came over and asked if he was ok as soon as it happened and asked his name. He told her he was alright at that time because he was embarrassed about falling in front of all the people that was in line and saw it. While the female was talking to us another lady fell on the escalator and she went to check on her. My complaint is that no one ever checked on my husband the rest of the cruise and seen how he was doing. He was sore for several days and stayed in the room during the day for the first 2 days of the cruise and he also had a large bruise on his right arm that was there for almost 3 weeks. My concern is that no one checked to see if he was ok or if he needed anything, I thought that was the least that would have been done. As it was our first cruise, I don't know how things work but I don't think that this was handled like it should have been.

Marta L Mitchem

Our Booking #W77NL1 for Thomas and Maria Braddick - We booked the above cruise tru a Group from our church in Happy Jack, Arizona, who books every year tru Gary @Carnival Cruise, Extension 82553. We planned for this cruise months in advance; paid ahead of time (prof below); prepared mentally, physically (drove with another couple who we had invited) and bought everything we needed to have fun. I had prepared all our documentation, including passports. However, when we arrived to Galveston and I was looking for our documents everything was there but my passport. Because we had traveled to Mexico the year prior, I had given my son a copy of my passport so I had my son e-mail me a copy which I printed. I showed at the Carnival Dream personnel at check in the copy (including a copy of my global entry card) but they were rejected and thus we were unable to enjoy a much planned cruise. Please help - we are retired and on a fix income which was expensive for us to begin with. All our friends and Pastor Danny were so encouraging for us to join in the group that we decided to join. Thank you immensley for your reconsideration.

27/12/2022

On board the Carnival Luminosa

Played the "Mighty Cash Phoenix Storm"slot/Pokie machine. Won twice and deposit twice into "Your Bank" as stated on the machine next to "Charge room" or "Cashout" options on the machine. Disembarked on the 29/12 and asked the crew when I would get paid the winnings into my account, he did not know, so rang the casino - answer from the casino was 4 weeks' time.2 days later rang Carnival Australia, this call went to the USA, was told to speak to my booking agent online. Emailed Cruise Guru, they came back and send 30 days until carnival place my winning into my bank account. Waited 30 days and emailed again the Cruise Guru and asked again the same question, next day reply was - its 30 Business days The Carnival USA has replied back to her. 30+ Business days are up, emailed again and was sent a reply to contact Casino Refunds in the USA, address was given but it keeps bouncing back, so emailed again the Cruise Guru and ask to sort this out. Why is this so hard to get back my winnings!

Look forward to your reply at - [protected]@ancdist.com.au

I am my other family members traveled from Long Beach to Mexico on the cruise just before and day after Christmas. We waiting and waited for our room or section to be called and it was a confusing mess. Then, we all get a panic call from the head of ship and said go etc. It was very confusing and my wife panicked as well and left in a hurry and did not see he expensive black hanging bag with almost all new close in it laying on the bottom of the closet. It was dark in there and hard to see. After a long wait on the deck, stairs and the debarkation process, Cheryl, my wife, realized she left her bag. No one would talk to her about it until all passengers were off the ship. The main administrator came and met with her and checked with Customer Care and said they saw nothing. Later that day a friend entertainer went to the Customer Care desk and asked them and they told him they found the bag and my expensive sunglasses. We agreed to send them to Miami and ship them out from there. Nothing. My wife is ill. She was in ER twice in the past month and a half. She is distraught over the loss. The worse thing is she cannot find anyone to talk to her. Need help from the top. Cheryl's cell [protected]

BOOKING(S) - #M0T3N7. Today I called in to inquire about possibly changing my cruise to another cruise ship leaving the same date as the one I already have booked because I was trying to see if I could find a port closer to my home state without having to drive with 3 kids. Before I called I had already did my research on the carnival.com site about the other cruise which would be about the exact same cost. The only difference was that the room would be downgraded to interior which i didn't mind and there was an additional day being 7 days instead of the 6 day I already have booked. I was also okay with that. So when I called the lady who answered didn't sound to eager to help me at all her tone was very much like a tired tone but I continued with the call just asking her about changing my cruise. I only wanted to check to see but I was possibly planning on keeping my original cruise. She told me she had to check with another department. So she puts me on hold then comes back and says if i change my cruise to the new ship and port, they only have 1 room available for 4 people and it's a balcony for over $1864 and it's only on the bottom level. So I will have to pay a cancellation fee of almost $300 for the other cruise and then pay the difference to make the $1864. I told her that was weird because prior to calling her I had done my research on carnival website and saw that carnival has 13 rooms available that can hold 4 people on 1st and 2nd level and the cost was about the exact same cost as what i paid already for my existing cruise so I don't know why I was being told something else. She then tries to cut me off while speaking saying well that''s what she was told so she can't see it for herself. I told her I would just call back and speak with someone else to see if I can actually get some assistance. She did not want to help me at all. Her tone was very dull and just uninterested. I have tried to stick with Carnival as far as cruising goes. Cruises are not cheap so if I have a question I don't think it's to much trouble to get a little assistance. This will be my 3rd cruise in about a year with Carnival and I did not appreciate how my question and concern was disregarded by the rep I spoke with. I even checked the website again after the phone call and the ship carnival glory from New Orleans leaving 3/19 - 3/26 is showing 14 interior rooms for 4 passengers and it also has more than just 1 balcony room available. This lady and whoever she claims she spoke to just didn't want to be at work today or take calls. I have heard horrible storied about carnivals customer service over the phone and now I see why.

Cruse line booking # h6t8t6 ARP. # [protected]

I had booked a trip to the Bahamas from Cape Conaveral on the liberty, leaving on Jan. 13, 2023. It was booked approx. 2 months prior. This was to be our first cruse. (we are both in our 70s) and were excited about going. Then on Dec. 2022 I fell and broke my neck. This stopped any travel. I have mailed copies of medical information to the off ice in Miamis, FL. I understand the rules of cancelation but as we all know rules and laws have exceptions, and deserve consideration.

Please consider this matter fairly and advise asap so I can consider other options to take.

Glenn & Roberta Thompson

[protected]@aol.com.

I've never had any issues with booking a Carnival Cruise. I've been a Carnival Cruiser since 2009.

On January 9th, I called in to book a cruise out of New Orleans for Feb. 12th - 19th. I spoke to Howard and he was supposed to hold my booking and when I called back within the hour, he did not hold my booking. When I called back he asked for my booking number, and I said you did not send me an email with the booking number. I then give him the information again, and he says oh it is sold out. He was more worried about his survey review the first time I called and didn't reserve my booking. He did not do anything to reconcile the issue. I asked to speak to his supervisor and upon his transfer he hangs up the call. I then called him back using the extension he gave me 17578, he did not answer. I called again and spoke to a lady name McKenzie. She apologize for him, and said they only thing she can do is but my on a waitlist. I paid the $500.00 to put on a waitlist. My wife is on the Carnival Facebook page for this cruise and can see where people are having to cancel their cruise due to family or medical issues, but no one from Carnival contacts me about any openings. I have called several days checking and they say the cruise is booked up. I called today and was told the same thing. I am online tonight and see the cruise as available interior and balcony rooms available. I call the number and I speak to Natasha. She is trying to contact her supervisor to see why I haven't been contact about the room availability. I tell her to just go ahead and book my room. While she is waiting for several minutes, she said well I have to transfer you to another department to do a new booking. Then she comes back and says well it is now unavailable again. Natasha gave me an email address to explain what was going on, but when I sent the email address it came back invalid email address. I repeated back the email address to her and she said it was correct.

We have family that is going on this cruise it is eleven of us that are supposed to be on this cruise, but due to not only one but two incidents, my wife and I still do not have a room. We have a booking and we constantly getting emails about booking excursions, spa, and other activities, but we can't do any of that because we are still without a room. Like I said, we never had an issue like this with Carnival. We are very disappointed on how things are being handle. I am attaching a screenshot showing the interior and balcony room on board the date of the Feb 12-19 cruise out of New Orleans.

Hello,

RE: Folio #'s 77690 & 91911

I have been trying to get a bill in my name for the above cruise.

When I got home and requested my bill to pay my credit card, guest service is sending me a statement in someone else's name.

You are telling me there is no bill in my name but, yet you are charging my credit card for the entire cruise for everyone in my cabin#6136.

I did not authorize anyone to use my credit card, nor did I authorize all charges for this cabin.

I went down to guest service and put my credit card down for my folio number as I usually do. I am a diamond and never had a problem with paying my bill.

Can you please explain why there is no bill in my name?

Can you please explain how you charged my credit card with someone else name on the bill?

Can you please explain who authorized the charges for the other parties?

Worst cruise and company EVER! The worst 8 days of my life. Spent 8 sleepless nights, AND DAYS on the Horizon. We unfortunately were on a totally booked cruise and given a cabin directly under the dinning room galley. Had carts rolling, dishes crashing and people running nearly 24 hours a day. Imagine 4am breakfast prep noises continuing until 1am dinner cleanup, everyday for all 8 days of your cruise. Complained about it every day...had we been able to leave, believe me we would have. To make up for it Carnival guaranteed credit for a future cruise with a confirmed credit #4SBQ5(x)

Unless you get it in writing, Carnival does NOT seem to live up to their promised credits. All I get from them now, after hours on the phone is, We can't find that, You need to call customer service, or It's not valid. This company sucks!

I’m not sure who to speak with but I am highly upset. First, I was in the phone with a rep for 30 minutes, put on hold then hung up on. I’m sure the call is recorded for to you review.

I called regarding a coupon I received for $500 off the cruise plus $100 on board credit (attached). The rep was trying to explain it to me. I told her i didn’t want it because she said my rate would go up and I needed ti out down another $98 in addition to the $100 deposit o already paid. She told me I “lost the rate” that I originally booked and it was no longer available. What? I just pulled up carnival and can actually rebook it for less than what I originally booked. Now, I get a new confirmation with a higher rate. I am dumbfounded. On top of that, I confirmed my email 4 TIMES with the rep and my email on the confirmation is INCORRECT. I asked her how much it would be for an upgrade, twice, and nothing. She had my phone number but never called back once she hung up on me. I can be reached at [protected].

The rate below is incorrect. Nothing has changed yet I’m being charged a higher rate! I gave my original booking if you should need it. How is this allowed to happen and be acceptable?

It has been 4 1/2 months and I have yet to receive an expensive piece of artwork (“Spring Night” on receipt) that I purchased on ship, September 18, 2022, Carnival Glory. I was promised all of my artwork would arrive within eight weeks. I was also supposed to receive a prize for a contest I won, but it never came.

I have had no luck with Park West after multiple communications over the past 2+ months.

We were on mardi gras Jan 14-21 V51XK2 and researched all the drone laws and carnival policies which state you can bring your drone and check it in with security and check it out as long as the port allows. We researched to know our ports allowed drones and mardi gras guest services denied us to take the drone at any port. We tried to have calm discussions sharing documentation and still were denied even when presenting laws and discussing in detail with port security that it was allowed. We feel this took away our photo opportunities and ruined our vacation, which we paid alot of money for and hauled photography equipment for. We followed all policies. I also spoke with another guest on the ship who hasn't had a problem like this on 17 other cruises, including a carnival ship he took just one month ago. We feel this is a big mistake of the mardi gras ship and was completely unfair and disregarded.

Video footage with the security rejecting us is posted below: https://www.youtube.com/watch?v=shG0Pbmjt_g

Aside from the drone issue, I was also over billed for a book I purchased and haven't heard back from the email that was submitted a week ago to the complaints email.

Me (Myrna Walker Richard) and my mother (Beulah Spencer) was going on a cruise with my sister Katrina Spencer for her Birthday on Carnival Vista, October 01,2022 (booking # D5D1J1), 7 days. We were tested and had CoVid-19. We reported it and was refunded the taxes, fees, port expenses and gratuities back. They said we would get the refund. It could be refunded or future cruise credit. It has been (3-months) and have not heard or received anything. My travel agent also reached out to Carnival, and they told her the same thing about the refund. They said give it time and to write to [protected]@carnival.com. This is what came up.

PLEASE respond as soon as possible.

Thank you,

Myran Walker Richard (Renee)

We had a cruise booked for March 2020, after Covid started. We had the option to move it to a later date the following year since no one knew what the outcome would end up like with Covid. So we moved it to 2021, but all cruise lines were still closed down. So we got the option for a future cruise, but by early 2022, we decided we rather just get our paid insured money back since Covid was still an issue. I’ve been fighting with Carnival’s insurance company for 8 months for my refund & been denied 2x. This is really sad because we have cruised with Carnival for over 12 years, and they have lost a longtime customer. Such horrible customer service!

I sent a VERY detailed email to carnival’s post-Cruise customer service email the very day we disembarked (Jan 7) and haven’t heard a peep from them! Your crew member uttered a racial slur/discriminatory phrase at us while we were in our stateroom on debarkation day, and your staff was intimidating, frightening, and harassing during the disembarkation “process”. Someone needs to contact me IMMEDIATELY. I WILL file suit if I don’t hear from you. I sent an email to the guest services email on Jan 7 from the email I used to set up my carnival website account, but I also sent it from the email I used to set up THIS complaintsboard account so that you can find my email. I have screenshots of the emails as proof that they were sent and that I received very basic, automatic responses from carnival each time.

This issue is grave enough that it needs to be bubbled up and dealt with quickly, and not made to wait 45+ days to receive a response.

This took place on Jan 7, aboard the Sunshine in Charleston, SC, on debarkation day.

I WILL NOT leave private personal info on this public complaint, so use my email address attached to this account to find the email sent to carnival’s guest services email for post-Cruise assistance (also the icare email).

We had a crew scheduled for Jan 2023 and canceled after we returned home with covid on our crews in Aug 2022. Crews were cancelled in plenty of time for a refund. We did receive part of the refund, it was refunded on our credit card. When we did not receive it all, we called.
We made all the payment on the same credit card, but we forgot that State Farm sold out the credit card and the did issue us a new card. Problem is, there is no account to return the funds to now.

The resasulation department said they would have a check sent out. It never came.
11/17 they said check was sent back, promised a check would be here by 1/8/23. Never showed, this morning we went through the same process again.
I truly think they are not sending out the checks. I asked for a supervisor because I want a certified check here by the end of the week. Did not happen.

Customer service helps all they can, but accounting department is not doing their job. I ask to speak to someone there and was told that was not possible.
Booking # H96LF2
Danny Bohnas
amount $597.96
[protected]@gmail.com

We embarked on a Carnival Conquest cruise Jan 13th-16th. On Captains Night (Saturday night) we got all dressed up decided we were going to take some professional photos. We saw a black backdrop and wanted to take a picture there. The photographer guided us into multiple poses and we figured we would find one photo that we liked so we never went to any other photographer or backdrops. (Which was later mentioned by the photographer when this issue occurred that we should’ve gone to other backdrops and he implied that this was our fault!) The photographer then scheduled us an appointment time which I mentioned that I thought that was odd because I’ve been on Carnival cruises before and any photo that I have taken will be printed and displayed for us to choose. When we questioned the photographer about the appointment time, he never mentioned anything about them being a separate entity and that we were dealing with Dream Studios instead of Pixels. We were completely unaware of the fact that there were two different studios on the ship. There was no sign or discussion of pricing prior to our appointment and you would think that this photographer would give us a heads up. We got to our appointment and he wanted to charge us $1,500 for a photo book and $150 for a single photo! When we explain to him the confusion and we asked him why he didn’t tell us that he was different from all the other photographers, he said “Well, I’m wearing a maroon shirt”. How the heck am I supposed to know their uniforms?!? We asked if he was willing to work with us because there was lack of information and he denied that. We refused to pay that price so I left this Carnival cruise without a nice photo to remember our experience and I am heartbroken. It was our last night and I was really looking forward to seeing our photos, and this disappointing experience was anything but FUN.

I wrote and sent a VERY detailed email to carnival’s post-Cruise customer service email the very day we disembarked (Jan 7) and haven’t heard a peep from them! You think this issue of onboard harassment, intimidation, outward discrimination against my fiancé and I, among other unscrupulous behaviors, will be forgotten, and I assure you, it will NOT. I will file with my attorneys in small claims court bright and early on Monday morning if I haven’t heard from carnival cruise regarding the disgusting and dangerous and discriminatory behavior your crew displayed on our disembarkation day directly to us. Your crew member uttered a racial slur/discriminatory phrase at us and referring TO us while in our stateroom, and your staff was intimidating, frightening, and harassing during the disembarkation “process”. Someone needs to contact me IMMEDIATELY. I WILL file suit and then this will be in the public realm vs. settled out of court one on one. You decide!