Carnival Cruise Lines review: Food and CEO
Replied
First, I wrote to the CEO and copied the board, they have never called or emailed me. the food on the Mardi Gras was very bad. It was if the dining room was reusing the food from two nights before and just adding a sauce, we went to the taco bar during the day, and it wasn't open until 1pm. For ppl who can't do excursions this wasn't good, especially if you have early dining. There wasn't much entertainment. The only good show was Family Feud. I wouldn't sail on Mardi Gras again. I pd a lot of money for this cruise and was so dissapointed.
Desired outcome: A refund for what I paid or another cruise on a different ship.
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We understand how disappointing it must have been to encounter several inconveniences during your voyage. Please accept our sincere apologies for the issues you mentioned.
We value your feedback and the opportunity to address your concerns. If you would like to discuss your experience further, we encourage you to reach out to our Guest Care team directly at guestcare@carnival.com for further assistance.
Thank you again for sharing your comments. We appreciate your past loyalty and hope you will consider sailing with us again in the future.
Sincerely,
Carnival Cruise Line
This complaint has been resolved automatically due to user's inactivity.
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