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My Holidays
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1.0 28 Reviews

My Holidays Complaints Summary

0 Resolved
28 Unresolved
Our verdict: Engaging with My Holidays at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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My Holidays reviews & complaints 28

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O
2:36 am EDT
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My Holidays Refund of airport tax for no show

Hi, my name is Olivia Rodrigues. I did not take my flight from Dubai to Mangalore on 13th March 2023 (PNR 56BZL7) with Air India Express as my carrier and Myholidays as my travel agent to whom I had paid. I have been following up with Myholidays (at least one email every week) requesting for my tax refund and all I get to hear (contact person at Myholidays is Ms. Simran) is that they have not received the refund from Air India Express. This is NOT acceptable to me as I did not pay Air India Express, I paid to Myholidays.com and it is your responsibility to get the refund and credit the same to my account. It is almost 3 months now! Unbelievable! I travel quite often and have been using your company to buy tickets but NOT anymore because Myholidays.com is highly inefficient and does not care about their customers. If you have any customer care, I should receive my refund within the next two days.

Olivia Rodrigues.

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R
3:27 am EDT

My Holidays Refund of 153 AED for cancellation of flight ticket

Hi,

I had booked a ticket from dubai to India via Air India Airlines. However due to medical exigencies I had to cancel the existing ticket. While doing so, Air India Airlines confirmed that refund of 153 AED was provided to the source account. However My holidays team are refunding only 82 AED back to me. They are cheating me of my money and stating that the rest of the refund amount is service fees. This is not acceptable. I want my complete refund amount back which the airlines has refunded.

MHF221345850

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10:35 am EDT
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My Holidays Refund

I booked an emirates flight in December 2021 through my holidays.com (MHF211236923). this flight was cancelled by the airline due to covid restriction to Zimbabwe. I requested refund in January until today i have not been refunded. I have written more than 30 emails all in vain. so now i am making all the required formal complaints before also taking this to social Medea. this is extremely bad for companies to deal with clients this way

Desired outcome: I want my Refund immediately

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Is My Holidays legit?

Our verdict: My Holidays emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with My Holidays.

My Holidays earns 25% level of Trustworthiness

Low Trust Caution: Complaints Board finds My Holidays with a 25% trust rating. Suggest safeguarding personal information when using.

Based on our evaluation, My Holidays has resolved only 0% of 28 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

My Holidays protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for My Holidays. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • The age of My Holidays's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Myholidays.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • My Holidays as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • According to our analysis, My Holidays appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
  • Several positive reviews for My Holidays have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • We looked up My Holidays and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
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S
6:13 am EDT

My Holidays Didn't made refund-Booking ID- MHF221328997

seems this company is fraudster, they are looting people for nothing. I have booked on ticket which they cancelled due to non-availability and i got call from them to re-book or pay addition money for which i denied and asked to cancel this booking and send refund. The person agreed and said refund will be made in 24 to 48 hours but its been a week now. I am sending them emails but no one is bother to reply on that. Please be aware of this company, this is purely a loot house. They don;t bother about customer and reputation whatsoever...

Desired outcome: Would expect someone senior to take care of such matter and customer. Expect to get my refund soon.

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3:25 pm EDT

My Holidays Biggest scammers ever! Liars, thieves!

Bought two tickets from Michigan to Chicago with MyHolidays, but it took them over an hour to deliver them to my email and I couldn't contact anyone (their site said it'd be delivered in half an hour). I had to catch that flight because mine had been canceled with another airline. Well I had to purchase the tickets with someone else in order to fly back home. MyHolidays NEVER refunded me. Bernard their Customer Relation Manager was a liar promising to do it and never did. Now I can't get hold of anyone, they don't return my calls and emails. They don't deserve even 1 star! Horrible people.

Desired outcome: Total refund of my purchase that wasn't delivered on time to catch my flight.

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1:50 pm EDT

My Holidays Not get refund from my holidays

I was buy the ticket on Sun, Jul 26, 2020 from My holidays travels online Ref No. OTAA1022022, for the corona period all services cancelled. from Jan 22 all service is back to normal, I requested refund from My holidays

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10:47 am EDT
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My Holidays Myholidays.com kept my refound

MHF221288828 This is reference number I make reservation with all airlines and somehow myholidays.com made the reservation for me and I had to cancel my reservation the Allegiant airline returned my money but myholidays.com kept it. I keep calling and sending email finally they responded that they have my deposit but they will takeoff all taxes and airport taxes then they will refund my money. I responded to them they blocked me.

Desired outcome: I want my full refund back to my card.

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12:31 pm EST

My Holidays Visiting visa

The worst agency so ever.. They are scammer.. Never pay your flight with them, I book a round trip flight but My holidays turn it into one way flights and the deduct more than one way flights price in any agency.. When I contact them no response

Desired outcome: I want them to change my one way flights to a round trip flight or reform my money for me to book another flight as soon as possible

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5:36 am EST

My Holidays Qatar airways ticket booking

Dear sir I book my flight today evening via holidays.com from Qatar online my flight from Sialkot to Doha on 22 Nov departure from Sialkot 4am but unfortunately in last movement I not get confirmation on email or page wait more than 1 hour my money detected from my card can you plz do needful last moment following screen apper only

Desired outcome: [protected]

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K
9:35 am EST

My Holidays Booking for wrong flights, ignoring my calls, putting me on hold and not responding and extremely rude customer service behavior

I booked a flight to Panama from Dubai. I requested a change to the flight and they booked a lot of different flights on my booking. I repeatedly asked them to remove the excess flights to my booking as they would cause confusion and potentially make me miss my flights.

Additionally i was unable to pick my seat for my flight.

I asked them to upgrade my flight to business class and they said there was no sear while the airline said there was.

Their customer service were not returning my calls and they were rude. They were putting me on hold and not responding.

Desired outcome: Full refund of ticket and cancellation so that i book elsewhere

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12:11 am EDT
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My Holidays Will not provide me with my credits to rebook flights

I originally booked Virgin Australia flights through MyHolidays in February 2020. The flights were scheduled for July 2020 which subsequently got cancelled due to Covid-19.
Virgin Australia issued everyone flight credits to rebook once travel resumed. As my booking was through MyHolidays I had to contact them to get the credits and rebook.

I have requested the credits on multiple occasions though email and telephone. The company continuously delay their response so my chosen flights go up in price and have yet to provide me with any credit or rebooking information in over 18 months.

This company should not be allowed to trade. I will never purchase another flight with through them ever again.

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12:26 pm EDT
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My Holidays I was scammed

MYHolidays is not a real agency it is a fake pretend scam agency made by Indian scammers, they will pretend to make a booking for you but they will not actually do it. Then they will create a problem with your booking and call you to tell you they sent you an email because the fare for the flight is now higher and they will ask you to pay more money and tell you that you will lose your seat if you don't. Obviously, when they called asking for that I realized it was a scam, I called what is supposedly their 'customer support' line they obviously declined to answer my call so when I called from a different number they answered (thinking I was a new customer) and told me that actually my booking is being cancelled and that I will be refunded, when in fact there is no booking in the first place, and you will definitely not get a refund back cause it's a SCAM.
All good reviews of them are fake reviews made by their Indian agents notice and are generated every few minutes to keep a good score.
Do not believe these Indian scammers ALWAYS book from the airlines website directly.
See below the email I received from the scammer asking me for more money LOL.

Desired outcome: money back

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2:49 am EDT
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My Holidays Flight booking

Good day, My name is Era L. Mandia I choose myholidays to booked my ticket going to Philippines. My flight should be yesterday but unfortunately the flight has been restricted until tomorrow. But I didn't received any email or information from you that my fight has been cancelled. I have contacted Cathay Pacific Airlines about my flight status last August 31 and said that my flight has been cancelled. I want to know what will gonna happen to my booking because it's not refundable so I want to rebook my flight and how long is the duration of my ticket. Please resolve this problem ASAP. Thanks.

Desired outcome: Rebook my ticket

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3:06 am EDT
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My Holidays Refund / Cancellation of flight ticket booking

I had raised a request for the cancellation of my ticket on Wednesday, 28 July, 2021, 9:53 am and my flight departure time was 30 July, 2021, 04:45 pm, which is more than 54 hours before departure.

I had also called on +44 [protected] and +[protected] number on Wednesday, 28 July, 2021, 11:46 am and asked the representative to cancel my ticket as the flights from India to UAE are not operating.

After so many followups, I'm not getting any response to my emails.

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5:39 pm EDT

My Holidays Flight tickets

To choose MyHoliday was the biggest mistake for this trip! Purchased the ticket (Dubai-Mahe-Dubai, MHF211161466) and after needed to change the dates. Had several communication with MyHolidays team and they sent the link to pay for extra charges (which I immediately paid). Now it's been 3 days I'm trying to get my ticket without any luck, sending multiple emails to the customer service and calling them non stop (hearing one phrase every time for the last 24hours-‘your ticket will be with you in 20min'). The flight is in less than 24hours. Kindly ask to assist (I'm a witness at my best friend wedding and can't miss this day for her).

Desired outcome: Get the tickets for the trip planned (Dubai-Mahe from 13th of July till 17th of July)

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6:49 am EDT

My Holidays Flights

I booked a business class ticket via the My Holidays website and paid AED 11, 150.69. My ticket was a return ticket from Dubai to Dakar, Senegal, flying on May 4 and returning on May 14 with Emirates airline. On Friday, April 30, I contacted Myholidays after trying to review my booking on line and had found out that someone had cancelled the ticket I had purchased without my knowledge.

After first calling Emirates, they suggested I call Myholidays. When I called Myholidays I was assured someone would look onto it and call be back in 20 mins. Some 80 minutes later whilst I was on a zoom call someone called me back. I requested they call me back at 2pm. Unfortunately because I was not called back on time I missed the call but was subsequently sent an email with an new emirates ticket.

On arrival at the airport on the morning of May 4, 2021, whilst checking- n, I was told the ticket was suspended given it was booked with air miles and this activity was suspicious. I was not allowed to board the flight on the ticket I had paid Myholidays for.

As you can imaging I was considerably stressed given I had planned this trip as part of my early birthday present, and I had also booked further flights to Cape Verde. Given my flight was due to depart in 55 minutes, I was left with no other option other than to use my credit card and pay for another business class ticket in the amount of AED 14, 065. I was left in tears at the check-in given this ordeal.

This booking experience with Myholidays has been despicable and humiliating. It appears that they have not used the money I legitimately and in good faith paid to the on line via credit for a return business class seat from Dubai to Dakar.

Emirates undertook an investigation and have indicated that the ticket was not purchased using cash but with someone's airmiles. This is fraudulent on the part of Myholidays.

I expect a full refund of the amount I paid to Emirates today, plus compensation for the stress and credit card interest I will need to pay.

I am requesting formal acknowledgement of receipt of this email and a re

Desired outcome: I expect a full refund of the amount I paid to Emirates at the airport for a ew ticket (AED 14.065) plus AED 5000 compensation for the stress and credit card interest.tion for the stress and credit card interest I will need to pay.

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6:28 am EDT
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My Holidays Refund ticket money

This is regarding my booking ID: MHF211137546, PNR: CZLRXM. The flight was cancelled by airline itself. I have send several mail to [protected]@myholidays.com and [protected]@myholidays.com but didn't find any solution. As per their statement I should receive my money back till 25 Apr 2021 but I didn't received my money back till now.
Kindly initiate to refund my money back as early as possible.
Anjani Kumar Singh

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A
10:10 am EDT

My Holidays Blocked Amount

I booked a business class ticket through myholidays.com for AED20778.00
they couldnt get the booking done from the Airline (Etihad Airlines) as the prices shown in the website were not correct and the fares had just gone up.

They send an email showing that these tickets are unavailable and the refund shall be processed at the earliest. Its been 10 Days now, and the money is still blocked by them.

Constant emails, Zero efficiency in response. No body to attend calls.
No unified email reply, with different 'Names' handling each and every email differently.

Myholidays.com has become a nightmare.

Desired outcome: Refund release

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2:13 pm EDT
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My Holidays Airline Tickets refund

I have booked an airline tickets for me and my family at Jan-20 for our yearly holiday through Myholidays.com. Unfortunately due to outbreak of COVID-19, followed by closure of airport all around the world as well cancellation of many flights, out flights was cancelled as well. Since then a year ago I have been following with Myholidays.com in order to refund the payment with no result.
Please do not hesitate to contact me through my phone [protected] or email: [protected]@yahoo. com if any further information except the attached is required.

Regards
Silviya Nikolova

Desired outcome: QAR 2,500

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9:17 am EDT
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My Holidays Non responsive customer service and did not receive the ticket

I did not receive the ticket when I gave the money and the number for the calls are all non existing number. This is all scam

Desired outcome: I want the ticket

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Phone numbers

800 1990 +974 40 415 000 More phone numbers

Website

www.myholidays.com

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