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CB Banks Capital One Complaints #482-501
Capital One

Capital One review: Fraud, and capital one never fixed the problem after 5 months of dealing with them

S
Author of the review
1:22 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I was in the hospital recovering from a head injury. I was also in quarantine due to Covid, I had my two shots manora vaccination.

In Quarantine for 14 days and when I moved after this I found my capital one card was stolen there were $3, 000. Dollars in charges.
I immediately called you and had my card closed. I am really so disappointed in the customer service I received, loud noise in the background, calling for two weeks every night in the hospital. It took a month to clear those charges and close my account.
I did talk to a very nice representative who took my final payment of $652.00 dollars and closed my account.
I received a letter that the account was closed.
Low and behold I got a large bill saying I owed Creepy Capital one more money.

Several representatives were rude, socially unacceptable, never followed thru or called me back.
They should have called when they saw the large fraud charges. Yet they did not. An extremely lazy staff of young men and women.
You by far are the worst company I have ever dealt with. Antoinette, Erwin and a senior representative were unprofessional, did not listen and were verbally abusive.
From Langston VA
[protected]
[protected]
I called every night when I could finally used my phone after my accident, & where did all that stuff go after the sleazebag who stole my card.
You are a very disgusting company for not doing any research and maintaining communication with me of what they bought and where it was.

Susan Harris
Brevard NC

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
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    20%
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    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
    +1 (800) 227-4825
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    Credit Card Accounts
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    Small Business Banking Products
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    +1 (800) 304-9102
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    Capital One Recruiting
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  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 05, 2026
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Capital One Category
Capital One is ranked 6 among 353 companies in the Banks category
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