Capital One
reviews and complaints

Just got this new 360 Cap One checking account in Oct 2019. This problem has come up 3 times. It involves Cap One bill pay. I pay my bills through Capital one Bill Pay. I also have a 24 hour grace period if there are not enough funds in account to still pay the bill and if I do not deposit funds in negative account, then bill is not paid. Bill pay requires you to pick the day before to send out bill due amount and then it is paid the day after. I checked my 360 account the day before — actually I checked it 2 days before the day the money is withdrawn. So for example, I set up bill money to be withdrawn Jan 22 to be paid on Jan 25th. On Jan 20th and Jan 21st I checked the 360 account to make sure funds were there. They were there. All good. Besides that fact, at midnight on Jan 22nd, there was a direct transfer of more money into the 360 account so I knew the account would have funds. On morning of 22nd, I get an email stating that one of my bills wasn't paid, NSF in account. I checked the account and there are funds in account. Cap One attempted to say that when the bill pay went through there was not enough money in the account. That is not true. The transfered money went through at midnight. So funds were there but bill pay did not pay the bill. Cap one tried to say that bill pay attempted to pay the bill before the transfer of funds. So bill pay pays bills in the middle of the night? Regardless, the transfer of funds of midnight was there. So why did this happen? Cap One says they automatically do bill pay in the middle of the night with 360 bill pay. Real simply. I transfer money from one Cap One account to another Cap One account at midnight of withdrawal date. Bill pay attempts to withdraw money out that same night but they say they did it before the funds were transferred into the account. So bill pay does not pay one bill, even though after all bills were paid there was more than enough money in the account to pay the bill. If money is put in account to cover bills at midnight and bills are to be paid at midnight, then the account should be in good standing and not that, oh, one bill attempted to go through before the funds were transferred so that bill was not paid. Capital one needs to work on their 360 banking account and fix this problem. One way would be to make sure transferred funds from one account to another account are immediately there at midnight. (I mean, this is from one of my own personal accounts to another. it should be no problem.) so because I put my money in one account and wrote bills on that money with money leftover after, but bill pay says no, we went through before the transfer of funds, I am left with having to pay a late fee. 360 banking has some problems and needs to be fixed.

On 8/26/20 and 8/31 I went to the dentist with a bad infection. Dr. Goduco charged me $1, 380 for a post and started a root canal. Well, I was in the worst pain on 8/31 The root canal failed He put on the document I submitted to you, he has given me a credit for it. He did extremely poor work on my mouth. Pictures to prove it. Charged $5, 900 for extractions he didn't know how to do. Because I stopped seeing him, he never kept recharging the dispute. I thought Capital One would stand behind me. Instead, had 7 people tell me different things. No one knows what they are doing I gave you more than enough documentation. The last person I spoke to said don't worry I promise I will take the charge off I am a supervisor. Well, guess what? It was put back on. If this is not resolved I will transfer my balance to another credit card and close it. I am thinking of contacting channel 2 news on what he did to me and you guess didn't stand behind. To get people that know what they are doing one person should be assigned to each dispute I am terribly upset with Capital One. Please contact Brenda Michelon at [protected]. I do not want to put pictures on the computer they are unbelievably bad what he did you should have all documentation and pictures. E-mail grayson.[protected]@outlook.com

I sent in a complaint Brenda Michelon . I forgot telephone number [protected] E-mail grayson.[protected]@outlook.com Hope to hear from you soon. It was in regard to Dr.goduco

On January 7th, 2021 you Capital One Services, P.O. Box 30285 Salt Lake City, UT [protected] sent me a bill for $51.40. This account was paid in Full by Money Order September, 22, 2020 in the amount of $325 and closed on October 8th, 2020 when payment was received.

I received refund in November for $4.37 for over payment and a letter stating the account ending in 1889 for Thomas E. New.

I refuse to pay for this debt again and you need to get you system updated. On I will contact Better Business and my lawyer to handle this matter.

Please respond.
Thomas E. New email : [protected]@kc.rr.com

I use the same laptop every time for looking at my Costco capital One details. Now you keep saying "something different so need to send a code to my phone".
This is stupid and not correct. If you do not remove this i will move to another bank card.
Contact me at [protected]@gmail.com. Calling does no good as your customer service is no help.
Ian Trott
Deep River, Ontario

1-5-21

Been on the phone for three hours trying to get the 0 fraud liability clause to be honored.

Not only would they not honor 0 fraud liability, but they also wouldn't honor the letter that they sent me stating my issue was resolved. That's right a letter in black and white that began with congratulations no less.

I have spoken to reps managers and supposedly the highest-ranking person in capital one, which we all know isn't true.

Hello, I recently opened two accounts with Capital One Bank 360 a Checking and a Savings, I gave the United Nations In Yemen Uk my account number and Routing Number so they may make Deposits into my accounts, these are benefits from my father that he wanted me to have, to do what ever I liked with them. However the bank feels this this is fraud. And I have tried to explain to them this is not, The united nations are all over they can deposit from anywhere, Please check into this, however a bank should already know this. I have been with Capital One credit cards for some years and always liked them and my Mother even longer than myself. Then Capital One Bank sends me an Email stating our Bank Relationship is over however we will transfer your funds. I felt bad about the banking relationship, however that was okay I could still have my funds to pay my rent and so on, today they say No! How unethical seeing they just sent out the email 2 days ago. Now I cannot Pay my rent or bills because of this is this ethical? Thank You, Carrie Lynn Hayes

I signed a contract for a payment reduction program. I made my payment and sent in through mail the contract within the required amount of time. I actually handed the contract to a post office worker and didn't just only put it in the box. But capital one auto finance is now claiming that I did not get them the form and they want to repo my car. I did everything correctly, but because they do not want to honor the contract and payment I made, I now had to spend the rest of my money on getting my car out of repo and now I have no money for food, medicine, or anything. I did everything correctly and now they are majorly screwing me over. When you make a payment and sign a contract, they should follow that, but instead don't give a single care about their customers and screw them over. I am beyond angry and this is extremely wrong what they are doing.

I have been a long time customer at Capital One, with a very large savings account, as well as checking for 15 years. (Previously ING) My credit score is about 840 and very little credit card debt. I opened a Walmart credit card to get the 5% credit. They only allowed a $300 limit. (Laughable) I made multiple calls without success. I will now be moving all of my business elsewhere.

I provided all necessary documents to capitol one after I was involved in a hit and run accident and they drug thier feet on treating it as an uninsured motorist so that my gap claim could be initiated and they could have contacted carmax gap insurance and requested an appraiser and because they went back and fourth stalling the car was sold by the tow company way before they finally submitted everything gap needed so they could have assest the car before it was sold. Now gap is refusing to pay out my claim and Im stuck with this mess.

my account suppose closed but didnt so please send new card and if please remove late payments off credit report.O i have those 4 late payments i really want off credit and card capital one /walmart combined .all i want those 4 late payments took off can you do that i dont know what else say but since i pd card i thought cancaled the card but wasnt done so need new card and those 4 late payments removed from my credit report please sylvia cotten 608 w haven dr eldon mo 65026

This is a scam company that will cheat you and stop picking up your calls. All they asked for is more money, they ended up taking $56, 000 I deposited to them and denied all the withdrawal request I made. I reached out to them, they stopped picking up my calls and responding to my mail's. I had to reach out to a recovery expert via, adamwilson. trading { a t } consultant. com/ because his strategy really helped me to withdraw my funds that was stuck with them.

This service is not something i would use .I believe a third party has ask for.

I worked hard to pay off an account with Capital One all while gone in the EU. I am now at home in the USA and have found mail telling me they closed it of their own accords. In my research I have seen that if a lender closes an account, they also can indeed re-open it. I have called various times to reps the past days and when I could get through, could find no one to help me re-open this account. Please help me escalate the case to re-open the account. It had been paid down in full and I was in very good standing (and still would be). You can reach me at 336.764.1569 and [protected]@gmail.com.

The names that had been assigned to each account are no longer there. I can no longer see all previous transactions. See only recent ones. It says to go into statements to see previous. When go into statements, it says I have no statements which is ridiculous because I've been banking with Cap One for over 10 years. Ready to close out all my accounts with them and transfer my money to another bank.

Company advised Dec 2019 and Jan 2020 were extended during family tradgedy then they reported adversely as 60 days although they did waive balance. To make it worse they stated feb payment was over 30 days making it 90 days total costing me thousands in credit lines and declined mortgage loan that I was previously preapproved for. Then they have the nerve to call me from Richard Fairbanks office with an attitude talking down. I've never been 60-90 days late on anything in my life least of all this account they refuse to fix I will be suing very shortly you cost me so much

I have called Capitol One numerous times disputing charges from avis rental car coming out of my account and I am not even on the rental agreement, I allowed one transaction months before and was told I had to go in person to pay, since then they started randomly taking different amounts out of my account in which I called an disputed charges numerous times, You guys recommended that I get a new card and eventually had to close my account with you, to this day your still allowing charges to come out of an account that is closed and I know nothing about, also a transaction of 2360 should not have been paid out at your end without you guys letting me know or even asking me me, I contacted avis as well but not sure what to do but I need some kind of answer TO the protocol, I am working on building my credit and I cannot afford a mistake like this, please advise THANKS MELISSA YOUNG ACCT [protected] email [protected]@yahoo.com [protected]

I opened an account with Capital One (Account type 360 checking) on 5/16/2015. I also have a business account that was was opened as well. There were several checks/deposits made to the accounts. Capital One closed the accounts without my knowledge. When I called them they said that they sent a check to me. I never receive this check. I called them more than 20 times. I provided them with all the information they needed. I even provided them with copies of emails they sent to me and the account information sheet. I told them that I changed my phone number and address. they refused to accept the documents. I gave them my SSN, account # and linked Debit Card #. They still refuse to release the funds to me. They are telling me that they cannot find this information in their data base. What can I do about this issue. They are holding my funds after they closed the accounts.