Canadian Tire
Reviews and Complaints

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Hello,
I am writing in this complaint due to the terrible customer service I received from the customer service lady who worked between the hours of 1100hrs and 1300 hrs on November 11, 2021.
I went into Canadian tire Automotive centre, Sudbury North, ON on Lasalle Boulevard for a refund, because the tires that I got from this store had a smaller rim size than my car's. On meeting and explaining the purpose of my visit to the customer representative, she said Canadian tires does not take back tires]and that I cannot get a refund.
I informed her that the tires are unused and that I was returning them after 1 of the tires was tried and could not be installed on the rim as it was a small fit. She still insisted that Canadian tires would not take the tires and that they would especially not take the 1 tire that was tested to see if it fits my rim size.
Because she was not listening during the conversation, she kept insisting that the tires were used and that there would be no refund. I suggested to her that she could seek the opinion of one of your organisation's technicians to examine the tires and see if they were unused, to which she replied, "I have no time for that". This response was very rude and made me wonder what she has time for if not for her customer. The previous time I was at the Canadian tire Lasalle store, this same customer service representative spent about 45 minutes with a customer that was ahead of me during my visit, which goes on to confirm that she is a biased and prejudiced person.
It took the intervention of the gentleman to her left corner to get the issue resolved, as it appeared he must been listening in on the conversation and had to graciously step in.
Canadian tire is a world class company that was built on values of respect, hardwork and enterprise and the behaviour of this customer service representative does not in any way portray these wholesome values that your organisation has worked over the years to build.There should be no room for customer service representatives of this ilk. She puts a bad face to your name and the douses the spirit of the values you stand for

On Oct.17 2021
I ordered MotoMaster all terain tires for my vehicle.
With in 2 days I recieved an email saying my tires.were in .
The next day I went in to Canadian tire wilson Creek.
Asked about tires, the Asian gentleman was there looked up my order and went to the back and tagged them.
I booked an appointment to get them put on in which was Nov. 29th.
A day before my appointment, I get a call from Canadian Tire. Saying I dont have tires because they were overbooked and the people they gave them to, apparently ordered them on the 16th one day ahead of me.
The Employee said he would re order them and they would be in the following week, that didnt happen.
I returned to Canadian Tire talked to a different guy, he said the tires were discontinued, so I would have to cancel that order and re - order a different set.I have done that on Nov.6th I re ordered a different set of tires and I have had no response.It is now the 13th of Nov.
The first order # was [protected] cancelled on the 5th of Nov.
My Previous Order # is [protected] Sat. Nov 6th. 4:03pm.
Its been over a month and I still dont have tires.

So I go in for seasonal tire change, and the appointment booked was on the incorrect date, then, after tires changed, the car sits inside the work shop for 20 minutes just collecting dust, no one taking it back outside, and finally when it is taken outside, they forgot to install the hubcaps; not to mention that two of the three service attendants at the cash, weren't wearing their masks properly!

Fail in proper service and fail in safety protocols!

I returned a defective product on September 10th, 2020 and received a refund card with the monies owing as the balance. I went to use it yesterday as part of another purchase and was told that the card had expired and I am out $ 45.19. Given that i was not verbally informed that the card would expire and given that the stores have experienced disrupted service due to the Covid 19 outbreak, is there any way i can get my money refunded. I have spent considerable money at the waterdown store both in terms of goods and automotive service, I really don't think a refund card should have any expirey date as it is the customers money and not the corporations. My refund card number is [protected] and my email address is semi.[protected]@cogeco.ca
I am hoping we can resolve amicably.

My husband brought his Chevrolet Uplander 2007 to your garage on Roland Therrien in Longueuil for some repairs to his van. Once the repairs done, my husband left the garage and only got a few meters away before the car would not move forward anymore. He took it back in to the garage for an other inspection. He waited 4 days and had to call for news... He left messages and the person would not call back. He decided to go directly to the garage for some answers. The mechanic told him that the transmission died and that because of the state of the under carriage he could not repair it.

Now it seems unfair for us to have loaded $1400 on our Triangle Credit card for the first repairs when they very well knew that the undercarriage was finished. No one told him his transmission was dying or informed him of the rot under the car. The van only worked for 2 minutes coming out of the garage.

We know that Canadian Tire is a solid and respectful company and we are constant customers but this seems very unfair.

Please get back to us if you need more information, we will gladly cooperate.

Yours truly,

Judy and Daniel Larocque
857 Hubert apt 4
Longueuil, Quebec
J4K 2H2
Phone: [protected]
[protected]@videotron.ca

Posted on the Entry Doors to Canadian Tire in Aurora Ontario is:

No Mask, No Entry, No Exception!

So in order to enter this store, you will be denied oxygen and must re breath your own CO2. People have gotten the jab to supposedly protect them from an alleged virus which has NEVER been isolated and purified and its COMPLETE genetic sequence obtained and you STILL have to wear a mask to enter this store. WAKE UP!

https://www.facebook.com/683485120/videos/270227268449417/

Purchased a Certified 22"3-in-1 self-propelled lawn mower. After only 3 months of normal use and absolutely no abuse, the green paint on the deck is peeling off. Not flaking off, but large 6x6 inch pieces. I called Canadian Tire, who told me I had to call a place called Mecanair. That was a joke to say the least, I was disconnected many times, arbitrarily sent to a full email box. I finally got through and was told paint is not covered. I informed them it's not small chips, it's large chunks, and there is rust under the paint on the metal deck. Furthermore, I told them I would send them a picture, but they wanted nothing to do with it. To them it was plain and simple,"paint is not covered". For a lawn mower that is very new, this is unacceptable and poor customer retention policy.

I am currently sitting in the Vernon, BC store waiting for an oil change for which I had an appointment. The appointment was for 1:30 pm and it is currently 3:30 pm and my vehicle still sits where I parked it on arrival. Nobody seems to care! Others are waiting here as well under the same circumstances. This is absolutely unacceptable and to think I will have to pay for this terrible service. I will spread the word about this and never recommend this place to anyone!

I tried to return a map book and the manager would not accept the product. She told me it was nonreturnable. I said why was I not advised at time of sale. She said there was a notice hanging on the map book display. I took photo of display and there is no information of this kind at the Vernon store or the Westside store. I also was given her managers contact and he has not answered my email. I have documentation of my experience and believe these two people are avoiding representing a big problem with Canadian Tire and how it handles its returns. I took the map book back to the store in plenty of time within the return policy stated on the back of the receipt. I want to be refunded and believe these people do not deserve their positions as employees of Canadian tire if they cannot assist correctly in the return policy of Canadian Tire as stated on the back of my receipt. My name is Mark Edward Christofferson, my residence is at 9520 Winchester Road, Vernon, BC V1H 2E2, My email is [protected]@hotmail.com

Purchase on 2020-05-18 it work well and i was very satisfied. However on 2021-08-15 i could not get it started so i return it to the store where i bought that is for repair. Apparently the cause is a defective battery and / or charger. I made attenpe to get my mower back . I made several calls to know when it will be repaired. I can get no answer.
It seems that the issue is the defective part is back-order. To top it all the part number has change numberr according to briggs and stratton.

Received your sept 16-22nd flyer and on the front page, your math is off again. This isn't the first time that I've notified you of your miss calculations. You have your black and decker listed for $179.99 with a big 55% off and you have it listed for $79.99? Same with the deep fryer on the front page. I don't understand why math is so hard and that there isn't anyone checking these numbers. You lose confidence in your consumers. I would appreciate a reply this time as I haven't heard from anyone on my last complaint, again, losing confidence in you as a corporation.

Had an inspection done on car and after e gone has a high pitch whine to it. When I complained they said it's not their fault and I can pay to have it diagnosed! Will never go to Canadian Tire again.

This product is garbage! From day one we put it together and the warming rack locks backwards and falls out! The centre propane element lights but due to continuously getting airlock we have to use the barbeque lighter to light the other two sides I know it is cheap but come on. Anyway we have emailed the company and complained only to get hit with more questions, I just emailed them that it's in the trash where it belongs. Due to our last review on the ridiculous outcome of our vehicle strut installation quote that got doubled and head office would not honer it. We still tried to support Canadian tire, not again! will not be shopping for anything at Canadian tire
thought you should know.

I wanted to buy tires for my truck, they were on sale but no one in nova scotia had them, I found them in toronto canadian tire, but the store here said they cant transfer them from there to here, which pissed me off now ill take my bussiness some where else from now on this happen today sept.7/2021 the tires were on sale for 531.00 for four tires 275/60r20