Canada Post
Reviews and Complaints

A package was sent via Canada Post to the UK. Over $250.00 and 9 weeks later no word on the package since it left Canada (supposedly) 8 weeks ago. Could have paid $450.00 to have it there in 6-8 days! Guess I should have…ot gone with a far more reliable company like FedEx or UPS. Or put the apple Tag into my package to keep an eye on it.

Barbaric considering the current times we live in.

Absolute Robbery!

My address is #901 11620 elbow dr sw, I've no idea who the mail carrier is, i was going to confront the person but felt this was a better way, the person continues to put return to sender mail back in my mail box instead of taking them away, and i'm not the only one, we place the mail on top of the boxes to be returned so I've been monitoring the return mail and sure enough there was 5 letters yesterday that were the same as the letters that should've been returned that the carrier keeps putting back into peoples boxes, the one I'd put to be returned was back in my box that's the 3rd time this week, i can only assume it's because none have return to sender on the letter but i checked online and a person is not legally required to put that on a return letter but Canada Post is legally obligated to take them back, so this carrier is breaking the law.

On another note my government letters keep getting jammed into the small slit at the very top of the mailbox door, so much so the letters rip when i take take them out, one was a check that i had to stick back together and consequently the bank put it on hold, government letters are the only items getting jammed into my box like that and i get lots of junk mail and junk letters, so clearly other than been lazy this person has issues, if the next government mail is jammed like that i am going to confront that person, but i'm hoping Canada Post will sort the problem out first.

Sincerely

W.Barker

My parcel is currently delayed and it's whereabouts unknown and despite Canada posts website suggesting their are several options available to me to learn of the packages whereabouts not a single one of them work.

The lack of communication, Poorly layed out and explained website and contradictory information displayed by Canada post has been the worst experience I've had with a postal service to date, it's an absolute disgrace.

I've signed up for email updates regarding my parcel and despite it's status times changing each day, i haven't received a single email regarding the package after almost a week after it's expected delivery date, I have absolutely no idea where my package is or why it hasn't been delivered yet and this feature has done absolutely nothing to change that.

Apparently I also have the option to sign up for text updates, great! It's a shame the feature doesn't work as despite no issues being displayed when trying to create my account, i'm advised to fix 1 error before I can create my account. The icing on the cake is nothing is pointed out as being incorrect and all my information is accurate so this is again, just a complete waste of time which I can't avail of.

How about starting an investigation? Yeah tried that and what a shocker, that doesn't work either, Despite the website suggesting as an international customer i can start an investigation, i'm required to add a post code for my postal address to do so... A canadian post code. for. a. international. customer.

The only way around this was to incorrectly list myself as a "business" which doesn't work either because it demands the senders post code despite the field claiming it's "optional". Another absolutely dud Canada post, you're on a roll!

Seriously, it seems like Canada post is intentionally making any possible avenue of resolving this problem impossible as nothing works as described, that or their website designer is immensely imcompetent, neither is particularly good image.

I'd be hesitant to order anything from Canada again for fear these jokers will be the ones responsible for it, I feel sorry for anyone who has the misfortune of dealing with Canada post...

Recently we sent a pre-paid carton to a Burlington On address. The address information was labelled correctly. One week after mailing this carton we received a delivery notice requesting we go to the Post Office. When we handed the notice to the Shopper's Drug Mart employee who works at the Canada Post station we were told that we owed over $11 to receive back the very package we mailed to Burlington. There was no reason given but the Gateway Depot had placed a sticker over the address label on the carton. Very carefully we peeled back the label and the address was verified in the Canada Post system. Thankfully we still had our receipt & tracking information and SURPRISE SURPRISE it was the employee at the post Office who had entered an incorrect postal code. NOT OUR FAULT!

We were told to call [protected] and spoke to a Courtney who was far from helpful. She did admit it was their mistake but we were to pay the $11 and another $37 to resend the caron & then we would have to deal with getting refunded later. Hell NO!

Finally we returned to the location where the carton had been returned & the employee contacted the manager at the location where we had originally mailed the carton. She was amazing. Her name is Rebecca Desnarine & she arranged for the carton to be sent back to the depot and get it relabeled with the correct postal code and redelivered.

I ask this... why did the customer service employee Courtney not help us?

I expect a response to this complaint. I have photos of this attempted cover up by the postal depot. I have my tracking number, I have employee names & id numbers. If these are required I will send privately to you.

This is not my first issue with Canada Post. Thankfully I am NOT a pushover and expect far better customer service. This message is copied & will be posted on ALL Social Media. You're welcome!

I am so disgusted at your prices and non stop price increases.

Can you please explain why a magazine cost 20 dollars to mail and is not paper mail?

Van you please explain why its cheaper to send out of country then the next block?

I am constantly guessing at your rates this is so unfair how can one know the best way to ship things? It cost 12 dollars to send a penny to the states.

Yesterday I was quoted 238 dollars to ship 12 pop bottles empty from canada to london.

I received your solutions card what a joke I save like under a dollar evertime where are the discounts?

Governments the enemies within

Extorting all they can from the poor

Your service is way overpriced what the heck ever happened to affordable mail? Such a rip off for us trying to make money using a government service. This world needs less government ripping us off.

My recent experience with Canada Post's Express Post service was extremely disappointing. Despite paying for express shipping, my package remained in Canada for an extended period, causing a delay that now jeopardizes an important appointment and flight. This delay is not only inconvenient but will also result in significant mental and financial damages.

I contacted Canada Post to address the issue and requested the package be sent back to me, but they were unable to expedite the process. This lack of flexibility and the subsequent consequences have left me frustrated and dissatisfied.

I hope Canada Post takes this feedback seriously and improves their service to prevent such costly mistakes in the future.

I ordered a small item from the US. It was tracked just fine until it landed in Toronto:

International Transit

Departed

TORONTO, CANADA

December 19, 2023, 12:36 am

Nobody can tell me what happened to it after that or where it departed to. I keep getting the textbook answer, it's still on the way. It either got lost and CP won't admit it or the plane is still circling the airport (since Dec 19th) and will dump the package when it runs out of fuel. I'm thinking the former. Any correspondence with CP states the same thing: Get the sender to launch an investigation. REALLY? Like it's the sender's problem? WHAT A JOKE!

My ELDERLY parents moved to 263148 Wilder Lake Road, Durham, Southgate. They wanted to put up a mailbox and were told they couldnt.

There are at least 12 mailboxes to the WEST of their laneway and at least 6 mailboxes to the EAST of their laneway. IT MAKES NO SENSE why they cant put a mailbox in when there are already so many on their road.

Their laneway & road is a flat, safe area for postage delivery as others have mailboxes alread AND SNOW REMOVAL will not be a problem in the Winter Season.

I spoke with Diane and she emailed her DSO ? and he responded that they couldn't change from the community mailbox to a mailbox at the end of their laneway. Diane instructed me to put an online complaint in and her supervisor (Denise Hutchinson) would be in contact with me to possibly discuss this matter. My parents are 75 & 80 and are NOT picking up their mail on a regular basis from the community mailbox as it is INCONVENIENT!

The neighbours to the east (Dan & Alyssia Rogers) also said they would be fine with my parents putting a mailbox beside their mailbox if that made it easier for postal delivery.

Please may we speak with Denise Hutchinson and help make my parents move and postal delivery/pick up easier for them.

Tracking ID: [protected]

I got a message from Amazon stating that the delivery was attempted on 2023/11/21 at 3:24 pm. As there was no delivery notice I checked my cameras and clearly no attempt was made to deliver the package. This has happened multiple times in the last 6 months. I work from home (where the package was to be delivered) so I doubt I wouldn't have heard the doorbell. Canada Post's service is not what it used to be...

I have a slot in a community mail box. Delivery has been pretty good but in the last 6 weeks or so, I have been getting other people's mail, like my next door neighbour, or mail for someone on a street a few blocks away that has the same street number but the wrong street that starts with the same letter as mine. I live at 10 Penrose Court, Brampton, Ontario L6Z 4P1. I got confidential mail for someone living on 10 Peterson Court. The address looks close with someone with poor eyesight (I dropped that misdirected piece of mail into the mail box).

I also order stamps for my collection and 2 of my orders that have been shipped by mail the last few months have not been received. The cost isn't a lot but I was really looking forward to the one that should have arrived October 24 and it never did. This is causing me issues with eBay and the person I buy from. He doesn't want to lose his good rating if I don't receive my orders from him. I think that the mail is going to the wrong address and I think the contractor needs to take better care in directing the mail to the correct mail boxes and correct slots.

Oct. 1 2023 our postal carrier changed. We still have door to door mail delivery on my street. Since Oct. 1 the carrier has only delivered mail twice. I have video surveillance to prove this. I have phoned the 1800 line three times now. twice the complaint was referred to the local Prince George outlet. A rep from there phoned me after each complaint. He didn't leave his name or title or a number to reach him at. He never seemed to read the complaint tickets thoroughly and completely missed the point of the second complaint.

Anyhow, last Friday I phoned the PG depot directly. Took me 8 minutes of pleading to get put through to the Supervisor. His name is Dave. He was angry, sarcastic, rude mean and acted like a pouty two year old child when I asked him questions. Like he shouldn't have to answer to the public. Like I had no right to be bothering him. He ended up screaming at me and hanging up the phone.

then his supervisor, Tyler funk, stood up for him and made excuses for him all the while interrogating me like I was a criminal. Filed a complaint with the ombudsman.

The thing is I have been told by the previous mail carrier, Paul, who I considered a friend, that the new postal carrier is the son of the supervisor of PG depot. I was warned that he was lazy and didn't complete his routes. That he hated dogs and would pepper spray them for no reason and not report it to the PO. that if you complained about him he would put a hold on your mail.

Now everything Paul warned me about is coming true. My complaints aboaut not getting mail are being ignored and the carrier and supervisor are hinting that my mail may be held in the future because of my dogs. Everything Paul predicted is coming true. Meanwhile, Tyler, the area Superintendent denies any family relationships (which I don't believe) and defends his buddy. No apology for screaming at me or hanginig up on me.

People, these are public servants. Your hard-earned tax dollars pay their wages. Where do they get the idea that they aren't accountable to us?

Dave and Tyler seem absolutely gobsmacked that someone actually has the nerve to complain to them and hold ;them accountable for their behaviour.

Don't put up with this crap from Canada Post employees. I am going to be following up . I want to know that Dave is disciplined; I don't need details, there is confidentiality, but if I have to hire a private investigator to find out the truth about family relationships in the depot as well as Dave's disciplinary action I will. If he is not disciplined I will be taking to a lawyer about civil actions.

enough is enough. as a healthcare worker I get hit, kicked, spit on and screamed at by my customers. If I ever spoke to a patient, family member or colleague like Dave spoke to me I would be immediately removed from service and most like terminated. Union or not.

We need to stand up to these people. We pay their wages.

My, dad shipped out a parcel and the receiver (Amazon) never received it and it has been over 5 weeks! Now he's out of his money. 😞 He's called both Canada Post and Amazon and no one has been helping him. He's gone in person to Canada Post and one of the employees even remembers my dad returning it. My dad has filed a complaint and was waiting to hear back something and he never heard back. When he call yet again he found out his case was closed.

This is getting ridiculous. The parcel is lost and you owe my dad money. Please make it right.

Clueless Canada Post employee

On October 14th around noon, I went to the Canada Post outlet at 407 Laurier Ave. W., Ottawa in Minto Place to mail a Remembrance Day lapel pin from the Canadian Legion to a friend in Scotland. There were no other customers around.

The female Canada Post employee asked what was in the packet. I said a Remembrance Day pin. She asked, what ‘remember’. I spelled out R-e-m-e-m-b-r-a-n-c-e and explained the significance. Blank stare. She had no clue.

Canada Post is a crown corporation representing the federal government nationally and their employee has no idea about Remembrance Day. Where do they find these creatures? Why can’t they train them about Canadian events? Does she know about Christmas?

She then said I could send the packet by surface to arrive in eight to twelve weeks. I said Remembrance Day is November 11th don’t you know? Of course, she didn’t know. That’s too long.

So, her next option was airmail to arrive in eight working days, not calendar days, but working days. I wanted to ask how many days Canada Post worked but decided it would be futile. The cost for this option was $80 (eighty) bucks. WOW, incompetence, and exorbitant pricing all at one place. This must be Canada Post.

I paid their rip-ff price and next time will use FedEx or UPS or drive to the US and post from there. Anything to avoid dealing with Canada Post.

Re: Undelivered Shaw Direct Satellite Receiver from Canada Post.

Hello,

My name is Audrey Antoine from Fort Simpson NT. I have my sister ( Candra Antoine) assisting me through her email.

There have been numerous calls and complaints to Canada Post and Shaw Direct for the huge unnessesary delivery delay with Canada Post for my Shaw Direct Receiver that is still sitting in Edmonton AB since August 18,2023. Tracking number [protected].

Shaw direct is telling me that its between Canada Post and the customer.

Canada Post is telling me its between Shaw Direct and the customer.

No one wants to take responsibility and assist us.

Our emails / Phone calls from both parties are continually being ignored.

PLEASE call me to confirm that my Shaw Direct Satellite Receiver will be shipped to my home address ASAP.

From:

Audrey Antoine [protected])

PO BAX 382

Fort Simpson NT X0E 0N0

On Sept. 5th/23, 3 envelopes were mailed from the U.S. which had nail strips inside. On Sept. 12th, I received 1 of the 3 envelopes ripped open and the contents damaged! I contacted Canada Post and their response was "mail gets damaged." No kidding! So, who eats the cost, me? When I inquired about my other 2 pieces of mail, I was told sometimes mail gets damaged going through their machine (so... what did u do with it? Keep it? Throw it out?) and without a tracking number, there was nothing they could do. Are you serious? You lost it, find it! I have been receiving mail from the U. S for almost 3 years and never had a problem and I would like Canada Post to be accountable for their unacceptable service.

Hello,

i wish to file a complaint to canada post for unnecessary holding my shaw direct order for the tv machine order. Shaw direct tracked the order to canada post in edmonton as of august 19th where the order is being held due to weather. This is unacceptable.

The tracking number is [protected].

To hold this order for this duration is totally unnesscesary. Please have the order shipped as soon as possbile to the recipiant:

audrey antoine

box 382, fort simpson, nt

x0e 0n0

575 Southworth St. Welland Ontario unit 121... we have parcel lockers and they are not being used by male carrier as pkgs are being sent to depot for pick up at Shoppers Drug mart on Ontario rd Welland Ont. Time of deliver was Monday Sept 11th 2023 at 12:00 noon... this happened many times and I don't think the mail carrier is using the installed parcel lockers at this address

It is with great frustration I'm writing to inform the disappointment in the pick-up of my mail. This has happen on a number of occasions. Again to-day, Sept 7, 2023. I placed my mail in a rural mailbox at the end of my driveway. I place the flag up to indicate mail for pick up. BUT this dose not happen. My new mail is place over my out going letter. There was one time it took 3 days before my letter was taken. I live in the country and not convenient to bring my letters to the post office. These incidents only started this year. Otherwise excellent service.

Twice today while at home a delivery notice was left instead of the delivery person coming to the door to obtain the required signature. No attempt was made as I was in my house all day in the living room near the door. So now instead of getting my packages today I have to wait until they bother dropping them off at the post office. This is extremely poor service. Ups and fedex manage knocking on the door just fine.

Package supposed to be delivered between Aug 23-28 and this is the response I get from Canada post(picture included)(I understand delays but when you guys didn’t even process it and it’s sitting somewhere that’s not ok) it passed threw the border on on the 20th that’s it no updates nothing else and I was ignored right after this reply in pic when I said it passed the border on the 20th was sitting for 15 mins no reply.

I'm not getting any more responses threw support on the website