Menu
Write a review
File a complaint
Burger King Profile

Burger King

www.bk.com

Learn how the rating is calculated

1.2

Overall reputation rating based on reviews and complaints

Burger King has an overall reputation rating of 1.2/5 based on 27 reviews and 4612 complaints, indicating that the majority of fast food enthusiasts are dissatisfied with their meals.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King Complaints Page 39 of 231

ComplaintsBoard
P
7:41 pm UTC

Burger King Service

I ordred a whopper no mayo and large onion ring but was giveen a whopper soaked in mayo and a small fry instead I called person on phone said they will give me correct order next time and a note was left on file and with manager im in I went in tonight to get my order ni record of this was on hand asnd no note was left I can not eat mayo so I throw it out as they said the fries even though not what I ordered were cold and hard

Desired outcome: they refused to listen to me

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
S
S
supplyssere
Markham, CA
Send a message
Aug 03, 2021 11:33 am UTC

If you speak as poorly as you type they messed up your order because they could not understand you.

ComplaintsBoard
S
9:21 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Was there on 7/31/2021 for lunch. Staff was lackadaisical in attitude/attention to service. The only staff member that seemed competent was the gentlemen that took my order. Filthy, my shoes stuck to floor. All tables needed cleaning. Fries, dried ice cream/catsup. Crumbs & fries from previous diners. Hope I don't ptomaine!!! Will not go back

Read full complaint
ComplaintsBoard
J
1:55 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Burger King Poorly made food

Poor service poor quality of food
We ordered a whopper and original chicken sandwich, the whooper was cold it had very thick onions the sauce was on a small portion of the burger and the burger patty was paper thin as was the chicken patty the chicken was very overcooked and had a couple dots of mayonnaise the chicken was cold as well, as to the fries they were cold and very little amount which we ordered med size. This was a drive thru order and at 11am it was not busy the food should of been hot and fresh, as for the price we paid for the food It should of been made right
Burger King has always been our fast food favorite but unfortunately one to many times we have had poor food quality at the Littleton NH Burger King
My email is [protected]@gmail.com
My home number is [protected]

Read full complaint
Hide full review
ComplaintsBoard
V
3:50 am UTC

Burger King Service time

Burger King at Malaga airport departures. It took me 30 minutes to get my order. This is totally unacceptable! Especially for serving at the airport!

Desired outcome: Fix it!

Read full complaint
Hide full review
ComplaintsBoard
D
9:24 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Burger King survey code

I had bad service at a burger king location in new castle delaware ( long wait in drive thru- 45 minutes, since not enough workers to open inside sales ) so i took the survey, wrote the code number down on my receipt. a few weeks later i drove to burger king location in middletown, de for my free whopper with purchase. placed my order and handed receipt with code number to cashier. they told me that i had to have an app on my phone ? they didn't know what the code number was on the receipt. after trying a few times explaining about the survey code. walked out empty handed. not happy at all with last two visits at burger king, guess i'll have to find a different burger to start liking.

Desired outcome: done with it

Read full complaint
Hide full review
ComplaintsBoard
T
4:11 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Been a Burger King burger fan since the early 70's, thought I'd give the new Chicken sandwich a try. After seeing long Drive-thru Line in the nearest 3 Kings, I decided to try just one other Location. Surprise, surprise — not a single car in line & I thought this establishment was truly closed. That assumption was wrong & as I pulled up to the ordering...

Read full complaint
ComplaintsBoard
C
6:45 pm UTC

Burger King Service

Went to burger king on foxon blvd new haven on 7/23 at 615 pm. Girl at window was talking rudely about us with window open and swearing. When she handed food over she was so rude and mean. They never took credit card so we sat waiting and when the opened window again they were so rude. I will never go back again. Staff is usually very nice but she should not be working there

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
G
G
gaster
Markham, CA
Send a message
Jul 23, 2021 8:41 pm UTC

I like how you are acting like a kid and calling her a girl when she is most likely an adult.

ComplaintsBoard
D
4:03 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am complaining about the length of time I waited in line via drive thru.. 20 min. and poor quality food. My wrapper on my Whoppers were falling off, no lettuce on both Whoppers which were cold.. My onion rings were like the bottom of a bag and so small. I received no apologies after waiting in my car. The French fries were hit and my whopper junior wa...

View 0 more photos
Read full complaint
ComplaintsBoard
N
2:55 pm UTC

Burger King Crew member

Hello me and my son went into the rest room at the burger king on east market street harrisonburg va. I witness a employee with the adam on his name tag smoking what appeared to be crystal meth out of a pipe in the restroom. I have contacted the authorities on this matter as. If I find that my son has been exposed to the substance I will sue. Thank you for time

Read full complaint
Hide full review
ComplaintsBoard
A
3:01 pm UTC

Burger King Change given

I just had a ChKing meal the total was$8.05, the girl then told me that she had no change to give me and charged me $9.00 for my chicken sandwich. I told her that it was not my fault That she had had no change to give me and that she should just give me the dollar and the store should just absorb the nickel short! She told me that there was nothing that she could do and that was it. Since I had already waited 10 minutes to order out of my 30 minute lunch break I had to accept it! If this is Corporate Policy I will never eat at Burger King again! This store is just off the corner of 19th and University in Fargo, North Dakota!
I await your response to this message!

Desired outcome: Reply requested

Read full complaint
Hide full review
ComplaintsBoard
K
8:38 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today 07/20 at 6:50 at 1094 N Main St, East Peoria, IL, 61611, the lady that was taking our order made fun of my Hispanic accent when I was telling her my preferences for drink after chosen my meals. I requested an iced tea but she came back to me mocking me saying : "hices tea or iced tea", which I found it so offensive due she should not be doing that in...

Read full complaint
ComplaintsBoard
M
9:24 pm UTC

Burger King Deluxe chicken sandwich

The bun was soggy as if it had been sitting for quite awhile, the chicken was cold and raw in the middle and definitely not crispy. No lettuce or mayo to be found. I had to recook everything and use a fresh bun. The mozzarella sticks were cold and unedited. I threw most of it in the trash. I very much doubt I'll ever return. Worst food I've ever eaten and definitely not worth the $6.00 I paid for it.

Read full complaint
Hide full review
ComplaintsBoard
M
8:44 pm UTC

Burger King customer service Champaign il store

Drive through employee needs to find a new job. Champaign Il drive through 6:25 p.m. Saturday July 17, 2021. Her customer service was awful. No hello, no thank I had to ask numerous times for straws, napkins, and even our drinks a few eye rolls later finally received napkins and 2 straws even though our order included 5 drinks. Customer service really needs attention maybe classes for those that have no idea how to treat customers who in a round about way pay their wages.

Desired outcome: Classes on customer service

Read full complaint
Hide full review
ComplaintsBoard
Y
5:18 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 7/17/21, approximately 4:45 pm, I went through the drive in service at the Easton, Md., location. I placed my order at the order screen. I was told to pull up to the next window. I did but no one was there. So, I waited a couple minutes or so. No one was at this window and it appeared to be closed. So, I pulled up to the next window. I was told by two...

Read full complaint
ComplaintsBoard
D
7:17 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Burger King in Escalon, California is on Highway 120... Very busy highway and also is only 1 of 3 fast food restaurants. I don't know if it isn't managed the way it should be or what the problem is... The last 6 months, the quality of food has gone down to inedible. The whoppers I have personally purchased are cold, made horribly, and at time the meat...

Read full complaint
ComplaintsBoard
A
7:53 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We asked for no tomatoes on one and extra pickles and lettuce on the other. The fries were medium but were supposed to be large. I myself didn't get light ice like I wanted. I have not had an opportunity to call or even drive to the location but I will if need be. Please answer whitin reasonable time. I can provide the card number if needed

Read full complaint
ComplaintsBoard
G
4:11 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went through the drive thru and ordered a Whopper, fries and a mini shake. I was told the total was over $12. When I got to the window, I questioned this and was told there were no more mini shakes and the regular size was almost $4. The manager came over to the window and said she would give me the larger shake for one dollar. I said no because it would...

Read full complaint
ComplaintsBoard
R
4:38 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Burger King Delivery person bad behavior

I made a complain regarding the disqualified delivery person which was delivered our order # [protected] on 08.July.2021.The issue is the delivery person used bad words and accused very badly in front of my family & neighbours due to a location issue. Considering this issue the customer care office call me and informed to issue a free order. But yesterday I contacted customer care and they informed there is no such a free order. I never expecting such reply as a long term customer which is dealing with you. Considering this issue I am expecting a very positive feed back as agreed from your side in a ethical way.

Thank you
Aruna
[protected]

Desired outcome: Same two free order

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
K
3:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband went to Burger King for lunch on 7/11 at 1:30 and spent $32.55 on 11 items (screenshot of bank statement showing this is attached) and 3 items were missing (2 sandwiches and a large fry). This is not the first time this has happened and needless to say we are very upset because that is a lot of money to spend and miss about 1/4 of your order. Krista Wurzel Email: [protected]@hotmail.com

View 0 more photos
Read full complaint
ComplaintsBoard
M
8:39 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want to draw your attention to a problem I had on 7/9/2021 at Burger King in Gallatin, TN. I did not get a sales receipt so I am unable to give more details. This incident was the worst that I have ever seen in all my years of doing business with Burger King. My Junior Cheeseburger was placed into a bag with NO WRAPPER AROUND THE SANDWICH. THAT'S RIGHT...

Read full complaint

About Burger King

Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service