Latest Reviews and Complaints
Burger King Complaints Page 36 of 230
Customer service
Burger King 26600 1135 N Main St Bellefontaine, OH 43311 [protected] ORDER 51 1 *OCS 1 PLAIN 1 *MD FRY 1 *MD COKE ORDERED @ 12:06 @ 12:30 I REQUESTED a refund because 24 minutes had past and I had no food. 30 minute lunch wasted because this Burger King can't staff to accommodate the customer base!..I have visited this location on a daily basis and have...
Read full complaintPoor service, charging for bag without asking, "do you want a bag", cold hamburger
Regarding franchise #5830 Bayshore Boulevard San Francisco. When I was finally asked to place the order from one of a staff of lethargic, apathetic 6 employees woman PRESUMED I wanted a bag and added a charge of.35 It isn't the.35, it's the principle (i.e. you shouldn't pay for something not ordered!) When I admonished her she reluctantly removed the...
Read full complaintFilthy store burnt outdate food
The whole store is just nasty filthy dirty, mainly where the pop machine is and the ketchup customer table's only area clean chicken nugget ten pieces smelled like the fryer oil hasn't been changed yet this year they looked like they may have fell on the floor sometime last year reheated n served worst fast food place I have ever seen in my 53 years as a...
Customer service
I had the worst customer experience ever at a food service facility!! This was at the Burger King off Ann Arbor road and Haggerty in Plymouth, MI. I was the last customer to put in an order before they closed monday, 8/31 (which was 2 hours before they had listed as their hours of operation (7 pm vs 9pm). I only had a plain bacon cheeseburger ordered for my...
Read full complaint1)Providing receipts 2) Drive thru
Arrived home this morning and looking through the bag realized the receipt was missing. This is becoming an issue, not just with your company. Usually, the person taking the order will ask if I want my receipt. HELL YES ! The machine prints one out and should be given to the customer without asking. This used to be standard business practice. What happened ? Next, I'd like to address an issue with your drive thru's. In warmer weather I often ride my scooter . For some reason (your store people tell me it's not heavy enough for the sensor) no one answers and I have to drive to the window to order, which can be a problem if there's a line. Is there any way the sensor can be adjusted or maybe even install a call button ? Thank you for your time. Philip Nolot [protected]@yahoo.com
I asked about their secret menu
I had researched burger King secret menu items and I spoke with the store manager at Jackson Heights NY location he acted like it doesn't exists when I attempted to explain that I wanted to order 2 suicide burgers he was ignorant. If burger King does have a secret menu at what location can I order it. I have continuously had problems with the location at Junction Blvd including and limited to over pricing to incomplete orde
They are already dealing with a shortage of staff and you want to argue about a secret menu. SMDH.
If they paid as much as the owners want to greedily get . . there would be employees !
Missing receipt code on my paper receipt.
I just finished ordering a meal from Burger King on my computer, I received the meal and found it to be delicious, but stuck to the top of the bag was my receipt and when I tried pulling it off, the code I am unable to enter the code that was ripped up in the bag delivery so that I could've used for the free whopper deal came off, I have all the other information except for the code, Plus I am sending a picture of the receipt from where I purchased the order and delivered it, can you help me?
Desired outcome: Can you help me proceed with the survey?
Unethical behavior by the manager of this franchise in Pinole, California
This Burger King has always been a problem every time we go here, that today is the last straw. I have to file this complaint because the way I was treated was unacceptable. First of all, the drive-thru intercom was not working properly to where both me and the cashier were yelling back and forth at each other trying to communicate. And no matter what I...
Read full complaintExtra charge-unattentive staff
My grandson and myself were at this location yesterday (Aug 25). My grandson ordered the The Impossible Burger meal which came with its Medium fries and drink. I just ordered a small fry. The young woman who took the order seemed distracted and kept chatting with other staff in Spanish. She did not pay attention to my order and kept asking me the same thing. Anyway, after I left the restaurant I noticed that she had charged me an extra medium fry for $3.29.
It is none of my business if she spoke in Spanish with others outside. However, this is an English-speaking nation and almost all clients understand only English. I think the staff at this location must be trained to treat the customers right, pay attention and not speaking in Spanish.
I demand refund of $3.29. I will think twice going to Burger King, where service is getting to be shoddy at best.
Desired outcome: Refund of $3.29. An apology letter
Food & service
I went there on 8/30/21 around 10:45a & ordered the number 10 with a large fry & medium Dr. Pepper. Got home & nearly broke a tooth biting into a hard chicken sandwich. It was obvious it was old & the person who made it had to have known. I called to complain & told them I am not driving all the way back today but will bring it back tomorrow. She was like...
Ordering food
I ordered two spicy ch'kings. When I got to the window they said I would have to wait for one of them, so I agreed to wait. I sat in their parking lot for 17 minutes waiting for them to make the sandwich. Eventually they brought it out, so I went home with the food. When I got home and opened up the food I found out that they gave me the wrong order. It...
Read full complaintBreakfast items
Two days ago I sent my husbnad to buy Burger King French Toast and Pancake with sausage breakfast. The French Toast was so soggy with oil, I could not eat it. The Pancakes were to rubberized that it seemd as if microwave had definitely ruined it.
It was a waste of money and effort and gas a was big disappoinment. Two weeks ago my grandson bought some Chicken nuggets and when he came home he also had to throw the nuggests as they tasted like they had been precooked and then reheated and mirowaved and was also rubberized. Has urger King really one this low?
Desired outcome: Improve products because we rare definitely not going back there. We have Mr Donald and Wendy's nearer to us!!
Overcharged and no receipt
My purchase only added up to $13.xx at the most but I was charged almost $18. I asked for clarification, even had the order repeated twice after being told it was almost $18. I paid and was waiting on my food when I asked for a receipt, because I was not given one, only to be told they can't give receipts at this time because of an issue with the machine. I...
Read full complaintService experience always slowly, specialy grabfood
Good day
Always diley service to grab food, so many time to waiting,
Korean town bk,
Bad habits
I stopper @ Burger King #1830 in Mary Esther, Fl on Aug. 26th @ 1:14 PM - I ordered a large order of Onion Rings - I paid for them & when the lady was delivering them to the window she dropped the Zesty Sauce on the Floor - She picked the packets up & put in my bag with my Onion Rings - I didn't say anything _ I threw everything away - - I thought - how stupid or ignorant an Employee has to be to do something this Disgusting -
Read full complaintWhoppers 4 of them
We went to Russellville, Kentucky location. August 26, around 11:00-11:30. No receipt on the bag nor give to us at either window. Ordered 2 of the 2 for $10.00 whopper meals. No pickles. The burgers were sopping wet with mayonnaise. The mayonnaise had made the buns soggy. it took two paper towels to try to get that off. All 4 burgers were pink inside. I...
Read full complaintWhy is my receipt in code ?
Why is my food receipt in code says $0 cash and the rest is in 2 digit numbers? The manager messed up my change because the register didn't show an amount. The managers excuse was the printer was messed up. I don't believe the orders are being accounted for. I believe he rang it up then backed out the order and manually opened the register. I'm almost positive you are being robbed! The store is Burger King 47 in Shelton, Ct. order number 36. The manager was Hispanic large with black hair. My mothers receipt was the same and he did the same thing. He also charged her $8.00 for 1 whopper w cheese. Transaction ID : [protected]-( 4
Tues august 24 2021 12:36 pm
Desired outcome: Please let me know what comes of this
2 plain bacon double cheeseburgers, 2 small fries, 2 small diet cokes
Was charged over $14. Had repeated my order of 2 plain bacon DOUBLE cheeseburgers, 2 small fries, 2 diet Coke's when placed through drive-thru only to find that both burgers they gave me were single patty burgers. (The drive thru was not busy. One car in front of me. No one behind me.) This is not the first time the order wasn't right but this time I have...
Read full complaintHome phone # on website info!!!
For the past 3 or more weeks I have tried unsuccessfully to have my home phone # removed from the springfield tn store. I get calls day & night and have called the consumer complaint # numerous times & talked to several people but to no avail! Is my next step to hire an attorney? Please have my home phone # removed from the info website and/or google! I can be reached at [protected]@bellsouth.net
Desired outcome: home phone # incorrectly listed on Springfield TN restaurant
Food preparation and service
Employees at store bad attitudes and cussing at customers during my visit there. Customer allegedly states an employee who has a bad attitude had stolen his card numbers and made some sort of purchase. Another day she was rude towards myself and son. They closed store down somewhat. Early during a holiday and had customers turned away once we got to drive...
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