Burger King

My friend and I decided to go and eat at burger king yesterday for lunch. I ordered the whopper sandwich meal. We sit down to eat and i'm a couple bites into my sandwich when I realize that i'm chewing on something hard.. So I spit it out to see what it is, and it turns out to be a human fingernail! I start shaking from being so grossed out and decide to bring it up to the counter to show the cashier and manager. All they do is briefly look at it and offer me another sandwich! I asked for a refund because there is no way I am going to eat anything else from burger king again! I then throw out the rest of my half eaten sandwich, fries, and drink and my friend and I leave. After leaving I decide to call the burger king and speak to the manager to see what further action she took. She just kept apologizing and told me that all the employees wear gloves and that she has no idea where the fingernail came from. She told me to go back anytime and she'll give me a free salad or something!
I will never go back to that burger king or any burger king for that matter! I was sick to my stomach for the rest of the day after that and am now scared to eat anything really!
As of today, I called corporate office to file a complaint, but it didn't seem like they took it too seriously either! Just shows you how these people run their business! Ewwww! I feel absolutely traumatized from this whole situation! I dont think i'm eating out for a long long time!

Unfortunately, I didnt get a pic of the fingernail as it all happened so fast! And I handed off the fingernail to the cashier! To anyone reading this, be aware of what youre eating because you may come across a fingernail in your sandwich! Gross!

I put my order in and while I was waiting for it to be done I was looking through the opening where the lady was preparing the sandwiches for the customers. She was putting her bare hands in the lettuce and tomatoes and the other fixing you put on your sandwiches (she had no plastic gloves on). When I saw this being done I told the manager behind the counter I did not want her handling my food like that. The manager acted like she didn’t like what I said, but turned and told the lady to put gloves on to prepare my sandwich.

If this is the way food is prepared at Burger King I will stop eating there and tell my friends the story and they may have second thoughts about going there also.

My wife has been working for Burger King for a couple years and has been an outstanding employee with minimal write ups. She has been going through such a traumatic experience working for Burger King that she is questioning any future work and possible careers. Working extreme hours along with mandatory meeting, constantly receiving harassing phone calls with verbal abuse while not at work and on her days off of work and being threatened with write ups and being fired over job duties that do not pertain to her job. A few months back, the phone calls got so back that I could personally hear the entire conversation from ten feet away. I quickly took the phone away and dealt with the situation in a bold upstanding demeanor. The phone calls stopped for some time but have slowly started back up again and have progressed from innocent job related shop talk to being distressful, traumatic and verbally abusive again.
To give another recent example. Yesterday, my wife had a Mandatory Meeting from 9am to 1pm. With a 45 minute drive time home and another 45 minutes drive back to work. She was also scheduled to work from 5pm to 2am closing the restaurant and cleaning for an hour that same day. Another Mandatory Meeting was scheduled at 8 am the same morning. She is still at this meeting and it is 11 am now. She also is scheduled to work tonight from 5pm to 2am and close/ clean the restaurant again. She has tried talking to the General Manager and the District Manager and even Human Resources multiple multiple times! They are unwilling to cooperate, file reports and just keep passing her off to each other. She has also put in for several transfers to another restaurant under BK corp and has been denied time and time again.
I have stuck by my wife and have tried to help her through these difficult times but now it is just too much for both of us. She is now in her third trimester, pregnant, and it seems that all the want to do it is get rid of her by any means necessary. After all the years of service this is the thanks BK Corp. has for it's employees.

I won't go eat the food after having to see it made and then having to work while being sick! Really? What kind of manager makes their employee show up puking and whose had the ### all day?!?! I know someone that works there and he just had to go in because his manager (My guess) doesn't believe him when he says he's been ill all day. She told him, "you don't show up you don't have a job. "

I am regular customer that comes to this location (1946 W. Hwy 30) at least three times a week. As of 05/02/2012 I am Highly Upset and disappointed with the management team there. I recently submitted a complaint via email, and obviously NOTHING was done about my concern because the same thing happened again TODAY…

The manager (CHRIS) whom I had spoken with about two weeks ago concerning my ORDER that was messed up AGAIN. I called this same location and spoke with the manager(Chris) to inform him that my order wasn’t correct, and once again he was RUDE, and took his time coming to the phone.

And as of 05/02/2012 the same incident happened. And one employee explained to the manager that she was working the night I called to talk with Chris. I’m very concerned about this location because I’ve been having the same COMPLAINTS and nothing is being done about it.

I just want a CONCERNED person to explain to me what Burger King’s policy is, because apparently its legal for them to continue to treat me the same way. If I’m driving 1 1/2 from work, and I’m stopping at Burger King for dinner, I expect for my ORDER to be CORRECT…

I am Highly ANGRY with the way I’ve been treated, and something needs to be done about it soon… I’m not a customer that’s trying to cause problems, I just want my order to be correct when I come there!

I live in Illinois and the weather has just turned nice and warm--again. Today we had a nice warm day, 81*F. When my friend and I stopped at the BK in Ottawa, IL, for lunch it was freezing inside. I know that not everyone gets cold like I do but even my friend was complaining about the cold inside. The only thing that was hot was the coffee and I burned my tongue. I usually get a medium or large diet Coke but I thought that the coffee would warm me up. It didn't. All I got from the coffee is a burned tongue.

We saw a manager. Before I could say more than, "Sir" to him, my friend asked him if it had to be so cold inside. The manager replied, "It's going to be a hot one today. I'll turn down the a/c." I could not thank him enough. Not everyone gets hot and sweaty like the kitchen crew. We ate our meal and left so fast that I hardly remember the chicken sandwich and fries. I still feel the burned tongue from the coffee.

WHY? WHY? WHY? Does the A/C have to be turned to an uncomfortable degree? BK is my now favorite place for a lunch. It used to be HARDEE'S. BK's mushroom Swiss burger will N-E-V-E-R match or come close to the one HARDEE'S had. HARDEE'S in Ottawa, IL, closed much to my dismay.

I will take a wrap (cover) with me when we go there again. I had long sleeves on, guess I should have taken my winter coat. It's supposed to be hot tomorrow, 88*F, in IL. If we make our usual trip to BK for lunch I will have my winter coat with me.

Today, Sunday at 11:30 AM I pulled into the Burger King Blaine Minnesota just S. Of Main St. just E. Of Central Ave. Being handicapped I wanted to park near the door. There was only one slot available In the line of parking slots near the door. That sloth was partially blocked by your car license number THK 936 with the door wide open. I assume the lady in the car was either entering or exiting her car. She took no action for about 45 seconds to allow me to park. Finally she gave me a funny book maybe anger I don’t know.

Finally she partially closed her door enough for me to pull in. After I had gotten my order and seated myself near the window I noticed that she got out of the car and went in the Burger King to work. In about eight or 10 min. she left The work area and reentered her car I assume to smoke a cigarette. After a few minutes beyond employee walked up to her car to talk to her and she re entered the store. I wanted to complain to the manager but I assume she was the manager because she was the oldest person working in the store.

It should be noted that there is approximately a two or 3 acre parking lot for her to park in a little ways away from the door so that customers could get closer.

I was so excited to see the mushroom and swiss burger back on the Burger King menu after so long. It has always been my favorite and no other fast food version can touch it. So I was shocked and saddened to receive what Burger King is now calling their mushroom and swiss…2 regular size sesame buns with a small hamburger patty, 1/2 slice of swiss cheese, tons of mayo, about a teaspoon full of sauce and 2 slices of mushroom. I feel terrible about all the people I have recommended this burger to. Now I suppose I will have to eat lots of crow…Oh well, it will undoubtedly taste better!

Me and my husband visited your rest in folkston this afternoon. He ordered a #2 with onionrings and a choco. Shake. I ordered a whopper junior and a small drink. We were traveling back home thank god, because the burgers were so sloppy they were falling apart, had way too much ketchup and mustard, our shirts were a mess. And they onion rings were barely warm. I was very dissatisfied.

This outfit puts a small nearly unreadable sign on the bathroom doors that tells people they have to show a receipt before using. Then if you don't have a receipt and try to find someone to show it to, a guy comes out of a door in the hall nearby and rousts you.
Complaint: I am a regular customer. I would like to pee before I stand in line to order. But instead of that, I am apparently watched on camera, hassled, and sent packing. I would like to go back to Burger King, but I won't if that's the way they intend to treat their customers.

I go to burger king quite often, because you serve lunch during breakfast. I was at the burger king on robbins road grand haven mi. And I ordered a chicken tender crisp meal. (7.00 almost) the chicken patty was so greasy that when I bit into it grease was running down my chin. I brought the chicken patty up to the counter after only taking one bit from it and showed the clerk jolein her name started with a j. She asked me what I wanted her to do about it.

I then turned to five other customers in line and asked them if they would eat it and they agreed that was pretty greasy. I then asked her for the complaint number. She pretty much told me she was going to do nothing. She offered me a bun. My whole sandwhich was covered in grease. It squirted on my face. She gave me the district managers number trica is her name. I called her and told her the situation and she said she was on lunch and she would call me back after she talked to your employee.

Which she never did and this is quite upsetting for your employee to be so unperfessional. I’ve at here many times with no complaints and for someone to just blow me off like both of your emploees did is quite upsetting, like I don’t want to eat there just to avoid this kind of bad service.

I love going to my local Burger King in Springfield, IL almost every day I get 2 BK muffins before we go to job site. The other day I stopped in to get my muffins and friendly and helpful staff I love these guys. Got my order went to other side of county to job site to have my muffins. What no Egg on first one, could be mistake the opened second one no Egg either. Sorry I do not want something different. I will not be back, I know sort of small change but from now on, I will be driving down street little further to McDonalds and get 2 breakfast burrito’s same price, but at least I get some scrambled eggs.

I have visited the BK in Orange, CT several times over the last few years. EVERY TIME, there is a problem with my order. I have not gotten what I have ordered three times in the last 6 months. I notice that the drive thru crew is more interested in socializing with each other than getting the orders right. Last night I ordered two crispy sandwiches. They gave two spicy sandwiches. I only went there because they were centrally located to where I was going and I will NEVER spend money in that particular store again. As it turned out, the pregnant person I bought the sandwiches for could not eat them because they were spicy.

Please retrain your people to “care” about the customer. I don’t want miracles, just courtesy AND THE CORRECT FOOD. I just thought the great staff at the local BK would like to know why I will not be in store for my daily order they really are great people.

I came threw burger king drive threw on 11/8/11 at 11:40 last night and the manger name was tiffany was very rude she was cussin at me and yelling she do not need to be a manger there something needs to be done about dis she was saying my friend owe her sister some money and if he did owe her sister money that wuz the wrong time to ask for it not on burger king time I ask for the number to speak to her boss but she did not give it to me please take care of dis problem or I want be coming there anymore it was burger king in danville va store 2093.

Also, I was at the Bentleyville, Pa location last night and I’m amazed that place is open. The food is always cold( my burger was 85 degrees, yes i carry a thermometer-im a dietary manager)and they are over priced for the “crap” you get. I threw 2 combo meals in the garbage and went across the street to McDonalds and received hot fresh food. The girl at BK handed the sodas to me with no lids or straws and thought that was ok. I’ve been inside and their fountain is nasty ( I wouldn’t let my dog drink from it). Disgusting place, we will never go to that location again.

I am on the road a lot during the week and quite often use fast food restaurants for lunch. I have noticed that there is an increasing number of Burger King restaurants in the Holland, Zeeland, MI area that are getting slower and slower with their service. It appears that one person is handling the front counter and the drive up window. I can get through the drive through line at a McDonalds much quicker than at Burger King. I prefer the Burger King fish sandwich over McDonalds but cannot afford the long wait at Burger King. I also like vanilla shakes. The vanilla shakes at Burger King taste like frozen Cool Whip. It is not ice cream by any stretch of the imagination.

Starting to think Burger King may be getting in financial trouble and cutting back on staff and quality food to lower costs.

I stopped in burger King in Harlan, Iowa and their pop machinge has been broke for over a year. And today we were going to get diet pop and they were out and wouldn't get any in until Friday this was wednesday. When I went and complained about it they said they were sorry and wouldn't get any in until Friday. For health reasons I can't drink anything but diet pop. It would have been nice if there was a note on the register noting no diet pop. Also there was fried potatoes all over the floor in the kitchen like they must had a food fight prior. The garbage can were all running over and there wasn't a line of people but they were just standing around and then went and wipe a couple of tables off.

Something needs to be done before someone gets sick.

It is June 18, 2011. Around 6 pm, my husband and I decided to have Burger King in Holmen Wisconsin. Upon pulling up to, the drive thru a male started to take our order. As my husband was trying to order#4, whopper jar. Value meal, with no pickle or onions this male, Cal something, interrupted my husband while still in the process of ordering. Cal very rudely stated small, medium, or large and what do you want to drink. My husband nicely asked him to please let him finish his order. Cal became even ruder with his tone of voice and told my husband that he did not interrupt. My husband told him to cancel the order.

As we drove by the window, one person gave us the middle finger. Upon this action, we drove around the building to get the person’s name, Cal something, and the manager's number. I entered to building to find the crew laughing it up until they noticed me standing there. I asked him to write down his name and the general manager’s name. He was even ruder upon this request and ran to the back of the kitchen, retrieved the phone, and made a few phone calls before coming back out. As he is on the phone leaving a message for the general manager, Jesse Hess. He refused to write his own information down. We have tried calling Jesse several times and he has refused to return our calls. We have had a previous encounter with this store but put it off to being a busy time of the day. Today, however the establishment was completely empty of customers, also no one was behind us or before us in the drive thru. He had no reason to be so rude and unprofessional.

As I was leaving the store I told him he would be hearing from us and he stated that "i highly doubt It." As a manager myself, this behavior would not be tolerated in any manner. Customer service is the key to any company, without it, you have no customers and no business.

I entered the drive through at Burger King located at 17524 Meridian East, Puyallup, WA. I was asked to wait before giving my order. I waited for three minutes. I gave my order and I was advised to move forward for payment. I paid for my order and I was given my two drinks and asked to park in front of the business for my order. I waited in my vehicle for approximately ten minutes. I went into the business and stood by the counter. I saw one male at the drive-up window and one female at the front counter filling orders, taking walk-in orders and carrying orders out to customers to waiting in their vehicles (3).The female working the counter appeared to be in training. In the restaurant there were customers at three tables for an estimated eight bodies. Only one of the tables had been servied food. There was a couple waiting inside the restaurant for a take out order.

I was in the restaurant for approximately twenty minutes when the female at the counter as me the nature of my order for the second time. I answered her (I order two chicken sandwiches, one order of french fries and onion rings). Only then did she start filling my order. Upon receiving my order I was advised that there was no ketsup or mustard. I went out to my vehicle with the order and my wife told me that the order was WRONG! It appears the management did not have enough employees to properly operate the business to fill the orders of the customers in a timely manner.

While I was there there was a total of eight orders and I waited thirty plus minutes to receive my order. Nor did the management stock the business properly to run the business. All I received when I was given my order was, "sorry you had to wait." I heard the female working the counter say that no less than six times while I was waiting for my order.