Customer service and attentiveness is highly inappropriate and basically nonexistent. While I reached the drive-thru the young woman working the mic has the most distasteful attitude and whilst "taking my order" there is giggling interaction and vulgar comments made to and with other employees all during the mic and my order is being placed. If there was more attention and care to the customer, the order would not have been messed up. I was told to pull to the side to wait for the food and it will be brought out to me. When I finally received the food, I checked the bag and 3 out of my 6 items were incorrect. After waiting a good five minutes to even be acknowledged that I was at the counter, making eye contact with each and every employee behind the counter waiting to see which one was actually going to do their job instead of them all standing around talking to each other per usual as it feels the same every time coming to this chain. With absolutely no one in the lobby or at the drive-thru there was not one reason to be ignored. When I was finally approached, I spoke to the young lady that "took my order" just previously and explained what was missing and what was incorrect, there was not even one apology. The spicy chicken sandwich was not put in the bag and the crispy chicken rodeo was given to me as a jr size when wasn't asked for jr size. There is no screen to review the order to prevent and the employee does not review the order back as well. I offered and paid the difference of the crispy rodeo and the jr. The, who i am assuming is the manager or supervisor of this chain, Jonathan, came over to help the woman do the difference. No apologies or even an eye contact or acknowledgement for their mistakeS by this superior. While waiting for my 2 sandwiches, the woman comes over to me and says "you didn't want cheese did you?" I said "no it's fine" and as I look over, I see Jonathan opening up the wrapper of one of my sandwiches. He was not wearing any gloves as he lifted up the top bun and proceeded to pull the cheese off of my sandwich, wrapped it back up and flopped it on the counter. The woman then turned around laughing and when she saw I was looking at them and was aware of what they have done a scarce look overcame her face. When I asked that's what you do when you guys make a mistake, you dissemble the sandwich, without any gloves, instead of correcting your mistake and making a new one? She shook her head, shrugged her shoulders, chuckled and said "I don't know." I then told Jonathan I wanted a refund because I didn't appreciate the fact his bare hands were in and on my sandwich. Again, without apologizing, it was a "that's no problem" in response. While he's holding my spicy chicken in his hand he says with a snarky attitude, "oh and I'm going to need that $1.20 back." ($1.20 was what he gave me out of the register for the crispy rodeo jr and then i swiped my card $6 something when I was paying for my correct sandwich). The $1.20 should have never been asked for back being i gave the Rodeo jr back. This facility needs some intense retraining, especially in customer service, sensitivity and professionalism. Jonathan has absolutely no managerial skills and deserves to be demoted and sent for additional training because he is clearly undeserving and incapable of being a superior. To top all of this off, when I got home, the sandwich my sister ordered "grilled chicken rodeo" was just a "grilled chicken" sandwich. Not only have i paid for multiple errors, I wasted my time and had been disrespected multiple times. This isn't the first time this bk was so poor in customer service and not the first time this young lady gave the same service as she did this night. Since being built, I've been here probably around 5 times and each time I've had horrendous customer service and my order wrong. This employees are so concerned about fooling around in the back than their actual jobs. Obviously superiors such as Jonathan do not reprimand and/or enforce any rules. Saying I am not going back to this facility is very cliche and in all honesty does not matter to such a big chain as BK but with such a horrible experience there needs something to be seriously done here. It's unacceptable.