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Branch Banking & Trust Company / BB&T Logo

Branch Banking & Trust Company / BB&T Customer Care Service

Branch Banking & Trust Company

PO Box 632
North Carolina
United States - 28472

Customer Support Phone Numbers

+1 800 226 5228(Domestic) 2 0
+1 910 914 8250(International) 1 0
+1 888 833 4228(Hearing Impaired Clients) 1 0
Work days:

Branch Banking & Trust Company / BB&T Complaints & Reviews

BBT / excessive overdraft fees

Teresa Nelson on Oct 13, 2017
Ok i used my Debit card on the 29 of Sept where there was supposed to had my money on hold 417.00 to be exact and once I returned the vechile back 200.00 of that deposit would go back to me. So what happend they took my money out of pending status which cause me to be hit with the total of...

Branch Banking & Trust Company / BB&T / bb&t overdraft charges/system generated

Danni Dukes on Aug 24, 2017
There system is set up to make them money. If you make a mistake. It may cost you several hundred dollars. I look at my account. It is in the negative. Oh no. Four Items pending. So, I run and put in a deposit to cover the 30.00 dollars in mistakes. With their fee and my mistake. 47.00 in...

Branch Banking & Trust Company / BB&T / their new u online website

count6 on Aug 16, 2017
I was just recently tricked into switching over from my BB&T Classic Online Banking to BB&T U Online Banking! This new U site is very confusing and that's for reason!! I've always kept separate books and they've always matched up with my Classic Online Banking. Woke up this morning and...

Branch Banking & Trust Company / BB&T / scamming snake [censor]

user1687905 on Jun 27, 2017
Me: *goes to bank on monday 2 make deposit*hello pls deposit me money in 2 me bank account. Bb&t: helo, since this check is so large, we will hold some of it until tomorrow (One day), and the rest until a week. :) Me: *naive* okay :) [next day] Me: *writes a check bc I have bills 2...

Branch Banking & Trust Company / BB&T / blocked account

Temeka Johnson on Jun 21, 2017
I have placed about 10 complaints and no one has called me back. The complaints started on 6.14.2017. There was a wire transfer to my account for $40, 000.00 on 6.13.2017. On 6.14.2017 I called the bank to confirm that the wire was clear. I went to a local branch in Atlanta Georgia...

Branch Banking & Trust Company / BB&T / constant credit

Charlotte Corday on Jun 16, 2017
When I signed up for constant credit I was told if an overdraft occured in my checking account, $100 would be put in from my constant credit to cover it. Now, they put in barely enough to cover the overdraft and charge 12.50 to do that. I tried to get an answer from them as to when they...

Branch Banking & Trust Company / BB&T / checking

Jeremy Clapper on Jun 11, 2017
The picture says it all. This bank charged me NSF fees when I have money in my account. When I complained, oh well to bad, 1 free fee reversal per year! They have my mortgage as well. and it is never NEVER what the payment is suppose to be. They always are charging random amount...

Branch Banking & Trust Company / BB&T / stolen money from account not refunded

Cat F. on Jun 9, 2017
My 88 year old mother had over $7, 000 taken from her account by unauthorized user. The bank actually called her to let her know this. But she never received compensation for the theft! Why would they give someone the money in the first place? She almost had a heart attack! This was 7...

Branch Banking & Trust Company / BB&T / fee based, horrible customer service

Anthony !. on May 30, 2017
Beside the excessive fee's and horrible customer service, this bank is hard to do business with. On 5/19 I deposited two checks one for $3200 & another from BB&T for $1900. I had $265 in my checking. I asked the teller for $200 back. She argued with me that I didn't have enough to...

BB&T Branch Banking and Trust / overdraft fees, late posting accounts

robert47 on May 25, 2017
I have paid them thousands in overdraft fee, s, this bank needs to be looked into, I, am disabled vet and even told them I have bad memory, it did, nit bother them a bit, they take their time posting accounts and always some excuse, one month I deposited 1050.00 and they kept almost 800.00...

BB&T Bank in Lakeland, FL / banking fraud

mhoff1 on May 1, 2017
My father owned a property he was developing named hallam preserve. Located in lakeland, florinda off of state rd 540a. We had the property and had done all the underground utilities, the sewer work the roads and the fenciing, retention ponds a nature trail and was startng to sale off the...

Branch Banking and Trust Company / unauthorized fees assessed

Dee Dee Miller on Apr 29, 2017
I accessed my savings account online trying to determine if i wanted to deposit a lump sum check with BB&T, when i clicked the account I seen i was in my daughters account and not mine. I immediately noticed the account had been assessed a $5.00 fee for return statements. I called the bank...

BB & T Bank / account fees, etc. rip off charges

Daners 424 on Mar 15, 2017
I don't have enough negative energy to channel how much I hate this bank. My bank I had dealing with for years was bought out by BB&T bank, so it was not by choice that my banking changed. IT was pretty good at first. smooth transition, no issues. I am about 1 year in, and I...

BB & T / excessive overdraft fees

KFP217 on Feb 14, 2017
I am an individual who manages my money down to the scent. I have received over $1, 000 in excessive overdraft fees when my account has not been over drawn. Most recently yesterday, to which one I called today and complained of the excessive fees and the fact that my account was not over...

BB & T Bank / checking

kellyko109 on Feb 2, 2017
If you're looking for a bank do not, I repeat do not use this bank. They will rip you off and take all your money. They will charge you fees and then take your money and tell you that your account is now even and then after they take your money they will tell you they were mistaken and add...

BB&T / fees

lmhk29 on Jan 20, 2017
The fees are ridiculous. The deposit times have changed in Athens, Georgia from eight pm to six pm. So when you get off work at five fight traffic your already out of luck. So then you get an overdraft fee. You call to handle it but it take about three calls to handle it there goes another...

BB&T Bank / unethical behavior

Cheryl Dorsey on Jan 12, 2017
We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to thi...

BB&T / overdraft fees

Mspooh09 on Dec 27, 2016
On Dec 23, tmobile took my payment out 2 times out my account, I had used my card a few times before the 2nd charge came out for tmobile, so I have like 7 to 8 pending charges in my bb&t checking account, tmobile refunded one of the payments back on 12-24, I was emailing at rep at BB&T...

BB&T / excessive fees

Croft54 on Dec 13, 2016
> Date: Saturday, December 10, 2016, 12:37 PM > I am trying to reach someone at the > executive level of BB&T bank, Please see the string of > emails below that no one wants to take responsibility for. > I made a deposit into my BB&T account, I transferred $200.00 from another bank. The...

BB&T / checking account/deposit policy

Chris Alfano on Dec 6, 2016
The folks at BB&T have always been pleasant and respectful toward me. I feel lucky in that regard, because there are a lot of complaints here about their customer service. But I still have a gripe, and it's a big one! To put it simply, I don't understand this bank's ridiculous policy on...

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