Truist Bank (formerly BB&T Bank)
Reviews and Complaints

I bank at Truist but not sure why... They should do a DOGE REVIEW and eliminate all their branch locations — totally worthless.
I have had to get 3 new debit cards in one year — they stop scanning because the card is so cheap. To get a new card is a challenge. It takes about 30 minutes on the phone — they won't expedite your new card to you — claim it will be mailed 5-7 days.. they say you can get a temporary but they didn't work-takes 48 hours to activate — I'm a WEALTHSCAPE CLIENT with Truist but apparently that gets you nothing — just a frustrating exercise dealing on phone or in person

We have several bank accounts and were quite pleased with the formerly SunTrust account, but somehow Truist decided not to utilize the best features of BB&T nor SunTrust and instead put forward a very skimpy outline of of activity. The only way to see your daily activity is wait until the month end statement is posted and download that month's statement. 😠 Whereas American Express, other online banks, and several of the local Credit Union's have very user friendly online portals that you can see your daily activity.
- We won't be with Truist much longer.

Our auto loan was recently acquired by Truist and it has been nothing short of a nightmare. Before we even got notified of the change, Truist was calling saying they hadnt received our payment... because it went to the old bank. Then trying to ask questions to customer service was a joke. The people are so rude and getting hateful because they can't find my account or any record of me... event though they mailed me a letter about acquiring the loan and a monthly payment slip (and lets not forget the phone call harassing me for payment that had already been made). This company has just left a very bitter taste in my mouth and I will never use them for anything else in the future.

I filed a complaint (which can be read) on Complaintsboard.com on August 24, 2023 Truist Bank accused me of depositing a fraudulent check July 11, 2023 and instead of reversing the funds Truist applied the funds to my Line of Credit account which was not due for payment until the following month August 5, 2023 and was not in the negative created a “Breach of Contract”; which make me no longer responsible for repayment. All repayments are paid over a 4 month period starting the following month. Now Truist has placed the account with Associated Credit Services Collection Agency in an email I received June 28, 2024, a year later. Have disputed the amount, ask both Truist and the Collection Co to stop harassing me. Already had to file identity theft. Why this is happening? What can I do to make this come to an end? Appreciate any advice. Thank you.

On May 3, 2024 I waited in line at the drive-up window for 27 minutes to make a simple deposit. There were two employees in the bank and no other cars waiting. There appeared to be two persons at the counter inside. I am a business owner who goes to the bank nearly every single day and I cannot take half an hour to sit in line. This happens on a regular basis and there is often only one employee taking care of the whole branch. Since Truist took over, the former 3-5 minute wait has been an average of 10-15 minutes. However, this problem has escalated to an intolerable situation of 20+ minutes each time. The manager is a great guy and very helpful, but he either needs more manager training or corporate needs to step up and help him with the lack of employees. This is ridiculous and we have asked about this several times. The next branch is 20 minutes away but I will have to change branches if this is not corrected soon. Otherwise, after many years of business, personal, savings, and loan accounts, I will be forced to shop for a new bank that wants and appreciates my business. I am sending a copy of this complaint to the branch manager. Please respond asap. Thank you.

I reported fraudulent activity September 17th of 2023 and was given a claim number and told this would be resolved and the money would be back in my account within 30 days, today is now April 22nd 2024 and truist has not yet correctly adjusted my account as every time they manually adjust it, they're reversing the charge back onto my account. I am still owed 99.99 plus all the interest that has accrued

Since the inception of 3rd world mentality as branch managers, tellers, the bank has lost its center, no longer has a compass of assistance to the client. Personally myself and some of my friends who have substantial amounts atthe bank will be closing our accounts, Why? because they way they now treat their customers, a 3rd world inmigrant, who speaks no English and knows nothing about our culture is placed in charge of being a Branch manager? are you kidding me?

— SILENT FORECLOSURE COMPLAINT ON TRUIST BANK — I was approved for $16k with the Home Assistance Program in October 2022. Truist kept that money and returned it back to them in August 2023.

As a result, I was behind several months on my payments. Why did you approve my application, accept the money, and keep it for so long? You knew that I had applied for a mortgage modification, and you kept that modification application for over a year before it was approved.

You marked on my credit reports that I was 2 months behind. When I could not make a payment online, I faithfully called in to inquire why so that I could make a payment; after speaking with an agent, I was told that I had suspense funds and that no payment was needed. There should be a record of my logs into my mortgage account online. There should also be records of me calling in every month. Hopefully, those calls are recorded and still obtainable should I need to seek legal counsel.

Now my credit is ruined. I called and was told that I was over 3 months behind BECAUSE OF YOUR SCAM! I was told that my house could face foreclosure right now. I scurried to get my account caught back up.

You need to correct my credit reports to say that I was NEVER late right away.

If you cannot correct my credit reports, please save all of my recorded phone calls since May 2022 for legal action. If you deny my request for my credit reports correction, please advise how I can obtain copies of my recorded phone calls from May 2022 to present and a log of my online mortgage activity.

Not one time did you ever send me any notification that my account was past due. You never gave me a fair chance to catch back up. As a matter of fact, when I review my monthly statements, they were not showing that I was in default.

I have been severely depressed and sick because of your unwarranted tactics, which could have caused me to lose my home.

Truist... no thank you for the fraud!

My acct was with Sun Trust untill merge with Truist. Since Truist took over I have revd no statements for over 2 years. Don't think that is even lawfull, but Truist has no problem bombarding me with emails about their offerings. Seems pretty bad that you know how to contact me, but didn't even let me know that my acct had been frozen due to inactivity...Cured the problem...took my money and ran. Don't do business if you expect the normal banking experience. Called "customer service" , the representative couldn't answer my questions , so I was put on hold to speak to a "supervisor". after a 20 minute wait I hung up. recvd no follow up.

This has been a complete nightmare. I sold a rare Garcia beanie baby on November 30th 2023 and received a secured cashiers check for $5,886.55 from the client. Went to cash the check and it was placed on hold the next day. I had no problem as I know they have to verify checks that are over a large amount. What I experienced was not only did they freeze the check but my entire account and I received a direct deposit from my regular job dec 1st 2023 that I haven’t even been able to see before they froze the account. I spoke to someone on Dec 1st and was told I would have to wait 7 days which would be the 8th however when I called again I spoke to someone who said the 11th. Why is it that you all aren’t on the same page and have no information for me when it’s regarding MY MONEY. I need the bare minimum and that’s at least for my check to be released. I can’t log into my account, can’t use my card or anything. Please fix this, my entire life has been placed on hold and now my rent is 6 days past due because I can’t pay my half.

I don't believe whether it will be solved. In my earlier complaint about the Trust Wallet I have received no feedback.

To Reiterate

On a recommendation I have started to invest money in Trust Wallet by first 100 USD. Then seeing that It has a daily return of 2%. I have gradually invested, $1000, then $2500, then 5950. As my earnings surpassed 10.000 by $533, they offered me a “REWARD (!?!)”. Actually it was not offering. There was only one button to be able move on.

My Wallet Addres is: 0xeb8d3A64dfAAFA408f6FF958DF889a1f97F97b4F.

I had then 10.533.1769 USDT in my wallet. All of it has been frozen upon this. I tried to recover but it was in vain. I applied to the customer service, and they told me that currently I have committed 10,533.1769 USDt (I had committed nothing actually. There was just one REWARD button). And they have also written that I needed to invest 11354.8231 USDt more to complete the activity. Moreover they also wrote me that upon completing the activity I could be able to receive the 12 ETH to my wallet. Luckily although they have erased all the previous correspondence I have taken screen shots as an evidence.

I was desperately looking for ways. I could only raise 5000 USDt less than this amount by applying for loans at banks. I have received 5000 USDt from a friend and I could finally gather this amount.

But The system still did not let me recover my funds. If I could recover I was planning to pay my debts.

I was waiting for the release of my funds. Because yesterday they clearly said that my funds would be released in 2 hours’ time. But they were not released. I currently have all the screen shots.

Then I waited for the day to pass, because there may be some kind of delay.

There were 45416.1948 at the withdrawal and still frozen. when I asked the customer service, and they told me that since I have raised a lot of money I need to verify my identity by raising more half of what I have in my wallet. Which is 22706 USDt. This was ridiculous because they wanted me to raise the money each time for me to rescue my money. It’s just currently impossible for me to find 22706 USDt. Because I invested all I have to rescue what I have previously invested.

The Guys in the Customer support (actually they were the members of mafia) has requested me to send 11708 USDt to the mining pool. I have sent more than that 22746.8426 USDT. The Thieves at the Customer Center told me that since I have send more than 11708 the so called ID verification failed. Please see attached screen shots. So that they wanted me to send 11708 USDt more in a week's time.

But I have not sent it and I realized that I have been a victim of a scum.

I sincerely request that you recover my funds before they disappear for ever.

Best Regards,

Vedat Guven

Hello,

I continue to complain that Truist shut down the last of their McDowell County, NC banks in Old Fort this summer. WHY CAN'T YOU PUT A KIOSK IN FOR THIS COMMUNITY? It is a 60 mile round trip for me to do business for my very, busy business! I am losing time and money because of YOU!

You talk a lot of crap on your website about caring for the community.

I have been banking with you since 1978. What happened to you people?

I have asked and asked for a response to my complaints but NOBODY ever does! WE NEED A KIOSK PLEASE!

At this point, I will call my local TV station, the Better Business Bureau or the NC Banking Commissioner. Maybe I'll get some action.

I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.

I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.

Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway

Mr. Rogers,

I got your email address and work phone number from an online search. I thought I would try emailing you before calling your office.

My husband, Gregory Kenneth Wooten, passed away on November 16th, 2022. After a car accident in 2016 from passing out due to a leaky heart valve, then spine surgery, MRSA and another spine surgery, he retired. Once he was on disability, he wanted to move to the beach. It was always his dream to move there, so we did in 2018.

Unfortunately, over time, he got sicker and weaker. He had heart surgery, an emergency appendectomy and part of his intestines removed. He then found out he had CLL and was in stage 4 of kidney disease. I was his Caregiver until his last breath.

What I am emailing you about is our lock box which is located at Truist in Ocean Isle Beach, NC. In 2017, we chose to transfer it from Cherryville, NC. My name was added to his account at Truist and his name was added to my account at SECU. He had been with Truist for many years and I had been with SECU for many years.

After Greg's passing, I visited Ocean Isle Truist at least 3 times, Shallotte 2 times, Cherryville 1 time and Gastonia 1 time. I only had to visit the Brunswick County Courthouse twice. They were sympathetic, understanding and accommodating. I cannot say the same about Truist.

Everyone was so secretive and non-trusting. I felt like I was being treated like a criminal. After all the visits over 6 months or so, they finally told me who the beneficiaries were. When I went to open the lock box at the Ocean Isle Beach branch, they asked for a key. I did not have one and offered to pay for a new one. They then told me the only name on the box was Greg's. I asked them what would happen to his items and they told me that over time, his things would be transferred to Florida, I believe.

I am so upset about this. I was his wife and caregiver and there is no way he would not want me to have what is in his lock box. Like I stated before, I was with him when we opened the account at Ocean Isle and when he told them he wanted the lock box transferred.

Why am I not entitled to what he has? I am so upset, disappointed, and would love to get some answers. Can you help me?

Sincerely,

Lisa Wooten

hello, good evening, a business account was open in 2015 and both signatures is on the account, and I have learned that my name has been taken off of the account and if I need any changes, I need to bring the other owner to the branch.

when my name was deleted from the joint account, I was not notified by any parties the other joint - owner or bank. as of 11/08/2023, many calls were made to be told I need to bring the other signature owner in that is the policy, well, only one owner can and deleted my name of the account.

now how can Truist bank allow one person with two signatures on file allow this to happen?

also, I was told that any person who signature can close the account without either owner. and was stated that Iam only the authorized user to handle business.

I agreed that was fine and I will open up another account and was told I need to bring the other signature of owner in who name is on card in.

if this if the policy how could one owner change anything without the second signature on file.

thank you for your time.

I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.

My disable brother had over $10,000 worth of fraud starting in March 2022 . Truist would issue a new debit card each time fraud was reported (six cards in total). Truist approval several fraud claims over time, however, they denied a $6000 fraud claim in Dec 2022. No official correspondence sent via USPS, we found out after calling Customer Service. on 12/13/22, the Rep said the claim was denied due to $3500 ATM withdrawals. Rep told us to go to Branch bank, speak to Branch Manager & have her request the ATM photo'sof the $3500 of ATM withdrawals. All withdrawals done by same person, Police reports were made & it's currently under investigation. Branch Bank manager contacted Fraud dept after reviewing footage/photo's of withdrawals & let them know it was not the account owner making the withdrawals. . They denied the claim a second time, with no reason, nor any type of correspondence via USPS. This has been an ongoing issue since 12/22. We have contacted Truist Bank 23 times according to my records on this one claim. On 10/2/23 we filed a complaint with the Consumer Financial Protection Agency. Truist responded to them on 10/15/23, stating they were still working on the review. Letter dated 10/13/23 to Account holder, they denied the claim & are blocking the account & closing it, therefore, keeping his $2200 SSI deposits. Never responded through CPBF

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.