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Branch Banking & Trust Company / BB&T Complaints & Reviews

[Resolved] BB&T / bank account

shackledlion5 on Jan 14, 2019

Someone opened a bank account at bb&t using my information. It was not me. This happened last week. I had to call and report it to their fraud department. I would appreciate this websites help on this matter. I closed my account with this bank in December of 2016. I don't know how they...

[Resolved] Branch Banking & Trust Company / BB&T / overdraft fees

Chelle Manson on Jan 8, 2019

I have a pending transaction which would left my account $7 negative. Which I would've had time to deposit before it cleared, but since it was a pending transaction it caused me overdraft fees totaling $108. For $7 is crazy I refuse to just lay down and allow this bank to just take my...

Branch Banking & Trust Company / BB&T / mortgage

Levi Brice on Dec 27, 2018

I am being charged late charges from BB and T says 1994 and I've never been late or missed a payment I've been to the bank spoke with managers for over a year and a 1/2 now, And the managers or their mortgage people cannot show me or prove to me where I miss or been late in payments. All...

Branch Banking & Trust Company / BB&T / holds placed on deposits and fees incurred

I travel often on business and my primary client makes regular deposits into my business account. So often that not only do the employees in the florida branch where the deposits are made know him, the branch manager and some of the employees at my branch in north carolina know him a...

Branch Banking & Trust Company / BB&T / online banking customer service

Chris Trick on Nov 24, 2018

My mortgage account was locked by YOU because someone other than me was attempting to log in. I called customer service to unlock account and was refused because I didn't provide address associated with account on 1st try - I explained that I have moved 4 times in past 5 years and provided...

[Resolved] BB&T / bb&t return fees

Upset Parent80 on Nov 23, 2018

I have been with Bb&t for years.. And it's getting out crazy.. I get return fee so much on my account it's bad.. I don't even get to spend my hard earned money on my card ever.. Because I end up with return fees sometimes 3 and 4 at a time. I only get a certain amount direct deposited to...

[Resolved] Branch Banking & Trust Company / BB&T / return fees

Michele1222 on Nov 9, 2018

I am having the same problem as everyone else. I check my account online religiously. Paid a bill and they charged me a returned item fee. Even though my account showed I had available cash. I am opted out of overdraft protection. They only refunded one fee and I'm still left with $72 in...

[Resolved] Branch Banking & Trust Company / BB&T / checking account

Michael Wheeler on Nov 3, 2018

I had a 3-day weekend trip planned with my girlfriend, in which I planned to propose. The Friday before the trip, I deposited a $2000 check that my terminally ill father gave me. The teller explained to me that because of the amount there would be a 48-hour hold on the funds. I was ok with...

[Resolved] Branch Banking & Trust Company / BB&T / hold and overdraft fees on my checking account

kymrobinson35 on Nov 2, 2018

BBT kept re-ordering my debits/credits to charge excessive fees. This happened multiple times. When i went into the bank to complain the banker turned off my debit card so when my next direct deposit hit, I had to go back into the bank to confront the banking executive i had spoke to...

[Resolved] Branch Banking & Trust Company / BB&T / fraudulent bank services

riannmarsh on Oct 29, 2018

I've had multiple upon multiple times of BB&T posting my largest charge first so then my smallest charges cause my account to go negative, and then I begin to incur their overdraft fees. They offer no assistance, they do not give any grace periods to deposit or transfer money like some...

Branch Banking & Trust Company / BB&T / overdraft fees

MsLrs on Oct 18, 2018

I have been a BB&T customer for several years and have had overdrafts here and there, but I received 3 overdraft fees due to the way BB&T posts and pends activities specifically, between 10/12-10/15. I contacted customer care about this, several times today. The first time I called, there wa...

[Resolved] Branch Banking & Trust Company / BB&T / checking account hold and fees

Megan Hardy on Oct 15, 2018

My husband used my card before I could let him know that my deposit was not yet in. When I went to make my deposit the bank had charged me over $200 for Overdraft fees for barely over $100 debit card use. I deposited over $3000 and the same day I was charged more Overdraft fees for over...

[Resolved] Branch Banking & Trust Company / BB&T / overdraft charges

Tooltimews on Oct 13, 2018

The available balances online do not correspond to the actual balances of my account, I have only been a customer for 2 months and have been hit with 5 overdraft fees. The latest 3 were on the same day during Hurricane Michael. I went in to my local branch and was told that I should try...

[Resolved] Branch Banking & Trust Company / BB&T / overdraft fees for service I didn’t request

Pam Generose on Oct 3, 2018

I requested that they cover Overdraft protection for CHECKS ONLY. They kept allowing me to overdraft (even with minute amounts) with my debit card!! I requested them to change it 3 different times in 3 different ways (in person, on the phone, and email) to no avail. I closed my account and...

[Resolved] Branch Banking & Trust Company / BB&T / checking/disregard to customers

kristen grula on Oct 1, 2018

10/1/2018 I have been a BB&T client since it was switched over from National Penn. I cash all payroll checks as well as an insurance check I recieve from my father passing. I have been cashing and depositing this very same check every month for few years now. When my payments increased...

[Resolved] BB&T banking / overdraft fees

Orvell kerr on Sep 21, 2018

Bbt is liken to a bunch of buzzards siting in a tree waiting for an honest man to make a mistake and when he does they pick his bones dry.they take all his money so his account is negative then charge him $36.00 because he doesnt have any money in his checking account.these fees are...

BB&T / savings account/transfers

Stellina11 on Sep 6, 2018

I have been banking with BB&T since before with Susquehanna Bank. I have never been very happy with BB&T, especially since no one in my local branch with whom I had a relationship is still there. I had opened a savings account 2 yrs ago for the specific purpose of transferring money into...

[Resolved] Branch Banking & Trust Company / BB&T / overdraft fees

Chrishanna McKinney on Aug 28, 2018

I never realized until today how many overdraft fees I've been billed by BB&T. It's been time I've overdrafted my checking account and immediately transferred over the money from my saving to checking and I was still billed a $36 fee ! They don't give a 12 or 24 hour grace period like...

[Resolved] Branch Banking & Trust Company / BB&T / Overdraft Charges

Michael H. Russo on Aug 23, 2018

I am desperately seeking help on an overdraft matter regarding our checking account with BB&T and have tried twice now with our local BB&T branch and the Resolution Department but have had no luck whatsoever in a fair attempt in any sort of resolution. My husband, Bob, works for Target...

BB&T / customer billing and credit reporting

Tangirl12 on Aug 21, 2018

Around 9 November 2016 I contacted BB&T to arrange for deferments on two vehicle loans. Seeing that I had to stop working to take care of my wife 24 hours a day after she was seriously hurt in a motorcycle accident and there was no way I would put her in a nursing to wake up everyday not...