Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Branch Banking & Trust Company / BB&T Logo

Branch Banking & Trust Company / BB&T Customer Care Service

Branch Banking & Trust Company

PO Box 632
North Carolina
United States - 28472

Customer Support Phone Numbers

+1 800 226 5228(Domestic) 2 0
+1 910 914 8250(International) 1 0
+1 888 833 4228(Hearing Impaired Clients) 1 0
Work days:

Branch Banking & Trust Company / BB&T Complaints & Reviews

BB&T Branch Banking and Trust / overdraft fees, late posting accounts

robert47 on May 25, 2017
I have paid them thousands in overdraft fee, s, this bank needs to be looked into, I, am disabled vet and even told them I have bad memory, it did, nit bother them a bit, they take their time posting accounts and always some excuse, one month I deposited 1050.00 and they kept almost 800.00...

BB&T Bank in Lakeland, FL / Banking fraud

mhoff1 on May 1, 2017
My father owned a property he was developing named hallam preserve. Located in lakeland, florinda off of state rd 540a. We had the property and had done all the underground utilities, the sewer work the roads and the fenciing, retention ponds a nature trail and was startng to sale off the...

Branch Banking and Trust Company / unauthorized fees assessed

Dee Dee Miller on Apr 29, 2017
I accessed my savings account online trying to determine if i wanted to deposit a lump sum check with BB&T, when i clicked the account I seen i was in my daughters account and not mine. I immediately noticed the account had been assessed a $5.00 fee for return statements. I called the bank...

BB & T Bank / account fees, etc. rip off charges

Daners 424 on Mar 15, 2017
I don't have enough negative energy to channel how much I hate this bank. My bank I had dealing with for years was bought out by BB&T bank, so it was not by choice that my banking changed. IT was pretty good at first. smooth transition, no issues. I am about 1 year in, and I...

BB & T / Excessive overdraft fees

KFP217 on Feb 14, 2017
I am an individual who manages my money down to the scent. I have received over $1, 000 in excessive overdraft fees when my account has not been over drawn. Most recently yesterday, to which one I called today and complained of the excessive fees and the fact that my account was not over...

BB & T Bank / Checking

kellyko109 on Feb 2, 2017
If you're looking for a bank do not, I repeat do not use this bank. They will rip you off and take all your money. They will charge you fees and then take your money and tell you that your account is now even and then after they take your money they will tell you they were mistaken and add...

BB&T / Fees

lmhk29 on Jan 20, 2017
The fees are ridiculous. The deposit times have changed in Athens, Georgia from eight pm to six pm. So when you get off work at five fight traffic your already out of luck. So then you get an overdraft fee. You call to handle it but it take about three calls to handle it there goes another...

BB&T Bank / Unethical behavior

Cheryl Dorsey on Jan 12, 2017
We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to thi...

BB&T / Overdraft fees

Mspooh09 on Dec 27, 2016
On Dec 23, tmobile took my payment out 2 times out my account, I had used my card a few times before the 2nd charge came out for tmobile, so I have like 7 to 8 pending charges in my bb&t checking account, tmobile refunded one of the payments back on 12-24, I was emailing at rep at BB&T...

BB&T / Excessive fees

Croft54 on Dec 13, 2016
> Date: Saturday, December 10, 2016, 12:37 PM > I am trying to reach someone at the > executive level of BB&T bank, Please see the string of > emails below that no one wants to take responsibility for. > I made a deposit into my BB&T account, I transferred $200.00 from another bank. The...

BB&T / Checking account/deposit policy

Chris Alfano on Dec 6, 2016
The folks at BB&T have always been pleasant and respectful toward me. I feel lucky in that regard, because there are a lot of complaints here about their customer service. But I still have a gripe, and it's a big one! To put it simply, I don't understand this bank's ridiculous policy on...

BB&T / Constantly asking for my id/not cashing my checks

billnew01 on Dec 4, 2016
I started banking with bbt 25 yrs ago in denton nc.house mortgage, car etc.I had no problem with them now I cannot go to this bank without getting mad.there is always something that makes my blood pressure go up. doctors orders-stop going to this bank and I will live a lot longer.so I will...

BB&T / Mortgage

A.davis on Nov 29, 2016
This is the worst Bank I have ever encountered. They force you into foreclosure as they tried to do with me charged astronomical as the bank who issued my original loan question what do you mean they're charging you a reinstatement fee? They charged astronomical fees refuse to accept...

BBT Bank / Fee charges

twintigers on Oct 20, 2016
For 4/1/2015 to 6/30/2015 period BBT Activities: There was service charge for any account. My Argument: when I signed contract with Citi bank, my accounts were set up with no service charges. During this period, BBT abided the contract I had signed with Citi bank. At 6/30/15 My request: I...

BB&T / Ongoing money missing from my account, fees, bad service

TH82 on Sep 29, 2016
I was a former member of Susquehanna Bank for at least 20 years until bb&t took them over. The same month this transition took place I started missing money from my account and having over draft fees charged left and right, which I never had a problem with before this take over. I tried to...

BB&T / Mortgage department

zacharyjames1986 on Sep 18, 2016
BB&T is considered a large bank compared to other banks and credit unions I have worked with. Every time you want to pay just principle on your Mortgage on line you cannot do it without making a payment which would be a month or so ahead. I had 195, 000 left on my mortgage and paid an...

Branch Banking and Trust Company / Teller putting hold on my paycheck deposit and not telling me he did it

Ash233 on Sep 2, 2016
I hurried to my local BB&T on Columbia Avenue in Lexington, SC today to ensure my pay was deposited before the holiday weekend. The check was somewhat larger than normal, but I didn't think it would be an issue. When you drive up to the teller, there is no one at the window anymore. They...

BB&T / Policies and overdrafts

Yasmine Eve on Aug 18, 2016
It's seems, everyone has the same issue with BB&T holding deposits and running debits as to run up big overdraft fees. This is ridiculous, and should be illegal. If you put money in the account, it should be posted. If you have electronic or direct deposit, it should post immediately a...

BB&T / Customer Service

Shobs on Apr 19, 2016
I have been trying to get my new credit card with the chip in it for over 4 months now. First I was told they cannot update my address over the phone, that it has to be done through snail mail...how do I do this through snail mail if they never send me my paperwork??!!! After I called for...

BB&T / Ignorant employees

Warren Welch on Apr 8, 2016
The tellers at the Pleasant Valley Winchester VA address are downright rude, arrogant and not to mention obnoxious! They need a dress code and lessons in mannerism. They have no idea what they are doing. You can go in here with three people at the windows and no customers and still wait...

Contact Us


Twitter Hack
Twitter Hack
more videos More Videos

Reply to