Latest Reviews and Complaints
Holding funds beyond transfer date.
Since the acquisition of BB&T by Suntrust, the service at this bank is beyond bad. I deposited a check which was fully funded by the sending bank the following day. However, Truist claims they have the right to hold my money and not credit my account for 10 days for an "Administrative Review". This has to be illegal. Why do they have the right to hold money...
Read full complaintScam artist
My debit card was hacked on 7/16 and there was a charge of $165.00 to a fictitious business. I filed a claim the same day, I was told that I would have my money back within 2 wks and they issued me another card. After 2 wks I called customer service about the claim, and st first they didn’t know what I was talking about. I filed another claim and...
Read full review13 Truist Bank (formerly BB&T Bank) Reviews
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Holds on every deposit I have ever tried to make
I just don’t understand how it could take 10 days to get my funds every single time I deposit a check. How hard is it!? I think you just like to sit on it. The bank employees are powerless to anything at all. Everything on the app said the checks would be available with standard delivery. After I make the deposit you put it on hold for 10 days! Good for you!
Recommendation: Don’t use this bank, they will not help you in any way
Money kidnappers
I tried to make a purchase for a vacation package and it kept saying that my purchase was declined. I had well over what the amount of the purchase in that acccount but it kept telling me it was declined even though every time I tried it texted me a code which I put in everytime time. I finally called them to see what the issue was and they would not...
Read full reviewFraudulent thugs at best
Truist turned one account with two credit cards into four accounts without my knowledge or consent. Classic racketeering. Then they claimed that there was an issue with a payment when there was none. I paid them in full and on time consistently but they began a chain of lies and fraudulent claims to justify piling on fees. Now truist is claiming that...
Read full reviewThese guys are truly a horrible company.
If I could leave a zero-star rating, I would. I inherited Truist when they bought my mortgage from my previous mortgage lender. These guys are truly a horrible company. On April 6th 2026, I received a notice informing me that there was apparently a gap of hazard insurance coverage between my cancellation of my old hazard insurance policy and my purchase...
Read full reviewHorrible customer service. Wrongfully withheld my deposit from available balance
This bank has been a nightmare for me. They refused to validate an attorney trust account check that I deposited in my account and withheld access to my money for 10 days and bounced small debits for nonsufficient funds when I had a large amount pending for over 10 days. They did nothing to help me. I asked them to validate the funds daily and they refused...
Read full reviewTruist Cherryville NC Branch
I was robbed on a business trip, checkbook and documents included, went to my home branch to schedule an appointment to open a new account due to the theft and it was extremely busy so I reached out or should I say tried to reach out to the Branch Leader Deanna Mercado. Deanna was extremely rude talking over me and just kept pointing to the bank teller line...
Read full reviewDebit card unusable
My new debit card is in the mail on the way to me but my current debit card was deactivated BEFORE I activated the new one! My current debit card has not expired yet and I have funds to cover what I was trying to buy! Why would you TRUIST leave me without an active card!? I am so thankful I did not have a cart full of groceries or a doctor's bill to pay when they left me out in the cold!
Recommendation: If your new debit card is on its way don't make any big purchases until you activate it!
Opened account & deposited over $20K+ - a month later I still have $0 refunded
"TRUIST them NOT!" The "I" stands for INCOMPETENT. Criminal behavior. My bank that the check was written, confirmed that the check was cashed and cleared Dec. 8th. Truist bank hides behind a voicemail system and people who read the same bs statement over & over - they have no authority to speak on the matter but yet this is the extension that deals with...
Read full reviewTruist-3rd world service, just as bad as suntrust
I called Truist on Fri, 10/24/2025 and totally wasted 2 hrs of my life with these yahoos. I knew it would be bad because it always is with them (and Suntrust before) but I had no other choice to resolve some issues. I dredded calling, so I made sure I had a big glass of water, used the restroom, took a deep breath. In this order I spoke with Chris, Allan...
Read full reviewTerrible service
I bank at Truist but not sure why... They should do a DOGE REVIEW and eliminate all their branch locations — totally worthless. I have had to get 3 new debit cards in one year — they stop scanning because the card is so cheap. To get a new card is a challenge. It takes about 30 minutes on the phone — they won't expedite your new card to you — claim it will...
Read full review and 2 commentsHorrible online statements
We have several bank accounts and were quite pleased with the formerly SunTrust account, but somehow Truist decided not to utilize the best features of BB&T nor SunTrust and instead put forward a very skimpy outline of of activity. The only way to see your daily activity is wait until the month end statement is posted and download that month's statement. ? Whereas American Express, other online banks, and several of the local Credit Union's have very user friendly online portals that you can see your daily activity.
- We won't be with Truist much longer.
Rude
Our auto loan was recently acquired by Truist and it has been nothing short of a nightmare. Before we even got notified of the change, Truist was calling saying they hadnt received our payment... because it went to the old bank. Then trying to ask questions to customer service was a joke. The people are so rude and getting hateful because they can't find my...
Read full review993 Truist Bank (formerly BB&T Bank) Complaints
Service
I used the drive through at the West Columbia S.C. Branch on HWY 378 on 15/Oct./2026 just to cash a check and waited 15 minutes to have the teller tell me that I had 3 people in front of me and that it would be a while. I saw her through the glass and she was working very hard to service everyone. This is the 3rd time out of 4 (I have multiple account...
Read full complaintOnline banking and manager at Bremen office
I deposited a check on Sunday, I did the immediate deposit like I always do and paid the fee to get it early so I can pay bills as I live paycheck to paycheck. Which your rude Office Manager in Bremen stated "I should try harder so maybe I did not have to use the immediate deposit". In this economy and the way people are struggling to say that to someone i...
Read full complaintTeller
I have a service dog and there is a teller who would not take me after I was online for 45 minutes at 700 Virginia ave fort Pierce Fl. Her name is Dee so I only go to this bank once a month she now sprayed Lysol in the air and it went up my nose, she is suppose to be a supervisor. I believe she needs to be spoken too or I will be calling the ADA. THIS is not acceptable.
Desired outcome: She needs to be spoken to about service Animals
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Truist merchant services
Truist Merchant Services deducted from our accounts more than 300K without any logic explanation. We were facing credit card fraud charges from the customer around 175K. We responded to all disputes, uploaded all the documentation. We do understand 175K deduction, when disputes are in progress, but more than 300K? Truist is the bank you can not trust. Very poor customer service.
Read full complaintFinancial business fraud
2026 The Illegal Consolidation of Truist Bank NA of Wilson North Carolina is Involved in Illegal FDIC BANK Regulatory FRAUD in B B and T Bank NA Branch In Fort Mitchell Kentucky The Claimant Keith Carlton Cutler Also was Involved in Better Business Bureau Charlotte Investigation by B B and T Kentucky Business Telephone Verizon in Permanently Discovered...
Read full complaintOnline banking
I have been a customer of Truist and its predecessor banks for more than 40 years. I am currently outside the United States, will return in about 4 months. Yesterday without warning Truist blocked access to my online account, which is where I receive my monthly pension checks, make bill payments, Zelle transfers, etc. I received a message with a number to...
Read full complaint5 accounts closed without warning and reason why
On June 17, 2026, Truist Bank sent me an email that it had decided to close my 5 accounts. I cannot get to my funds in person or online. They gave me no warning, no reason. I have tried repeatedly to find out why, but the local bank staff all say they cannot find any information online. I have called the main Truist bank; same answer. The only other location available to me in all of Truist's literature and online is a PO Box!
Read full complaintCheck being held by fraud department
November 21,2024 I opened a corporate bank account with Truist in Decatur, GA and deposited a check from the IRS for $30,088.90. Initially, as stated on my receipt, a portion of the deposit available would be $5525. That turned out not to be the case. Then I was told that the check was being vetted by the fraud department and would be released December 3...
Read full complaintMortgage servicing
On April 6th 2026, I received a notice informing me that there was apparently a gap of hazard insurance coverage between my cancellation of my old hazard insurance policy and my purchase of a new hazard insurance policy. The insurance gap occurred between the dates of March 3rd 2026 and March 9th 2026. The notice stated that if I did not provide proof of...
Read full complaintRequest a document to be fax by truist bank
I requested a payoff letter to be fax to two numbers on 21 November 2025. Several Truist Bank representatives advised me that a fax service request must be submitted and that it will take two business days to be receive. On 26 November 2025, the payoff letter has not been faxed or received. Truist Bank policy only has two methods to receive a payoff letter...
Read full complaintWaiving the $30 expeditiously fee for fraud cases at no fault of the account holder
I reported fraud activity on my checking account Oct 18, 2025 my debit card was canceled and a new was mail out on Oct 19, 2025. I called the bank on Nov 6, 2025 to report that I have not received my debit card. I was redirected to lead a agent, because I requested for my new card to be sent expeditiously. My request was denied for this service, because I...
Read full complaintCustomer service
Hello, My name is Jame Willis and my daughter, Edna Willis, is the POA on my account. She is typing this out for me based on the experiences we have had in the past few months. Let me start by saying I am a retired Navy veteran and have been with Truist (and BB&T prior as well as all the other banks when they transitioned) for many years. When my wife...
Read full complaintMichael L. Walters, mortgage banking officer
Mr. Walters operates his business, IPM, LLC out of his Truist office in Staunton VA. He uses materials from his Truist office to conduct his business including the signing of lease documents. As my landlord, he has discriminated against me due to my disability. I currently have discrimination case ongoing with the State of Virginia. Last Sunday, he was at...
Read full complaintIdentity theft/fraud/collection
I filed a complaint (which can be read) on Complaintsboard.com on August 24, 2023 Truist Bank accused me of depositing a fraudulent check July 11, 2023 and instead of reversing the funds Truist applied the funds to my Line of Credit account which was not due for payment until the following month August 5, 2023 and was not in the negative created a “Breach of Contract”; which make me no longer responsible for repayment. All repayments are paid over a 4 month period starting the following month. Now Truist has placed the account with Associated Credit Services Collection Agency in an email I received June 28, 2024, a year later. Have disputed the amount, ask both Truist and the Collection Co to stop harassing me. Already had to file identity theft. Why this is happening? What can I do to make this come to an end? Appreciate any advice. Thank you.
Claimed loss: Closing account caused all auto payments to not be applied for bills, numerous changes of direct deposit, late fees applied, lost of insurance. Credit score reduced. Stress.
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Service at local bank level
On May 3, 2024 I waited in line at the drive-up window for 27 minutes to make a simple deposit. There were two employees in the bank and no other cars waiting. There appeared to be two persons at the counter inside. I am a business owner who goes to the bank nearly every single day and I cannot take half an hour to sit in line. This happens on a regular...
Read full complaint and 1 commentMoney owed to me from truist
I reported fraudulent activity September 17th of 2023 and was given a claim number and told this would be resolved and the money would be back in my account within 30 days, today is now April 22nd 2024 and truist has not yet correctly adjusted my account as every time they manually adjust it, they're reversing the charge back onto my account. I am still owed 99.99 plus all the interest that has accrued
Claimed loss: 99.99 plus interest
Desired outcome: 99.99 plus interest
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Managres/Tellers
Since the inception of 3rd world mentality as branch managers, tellers, the bank has lost its center, no longer has a compass of assistance to the client. Personally myself and some of my friends who have substantial amounts atthe bank will be closing our accounts, Why? because they way they now treat their customers, a 3rd world inmigrant, who speaks no English and knows nothing about our culture is placed in charge of being a Branch manager? are you kidding me?
Claimed loss: These so called branch managers, egregiously have continuously and continue to harass, stalk and bully bank customers.
Desired outcome: Hire some true american help.
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Silent foreclosure scam
— SILENT FORECLOSURE COMPLAINT ON TRUIST BANK — I was approved for $16k with the Home Assistance Program in October 2022. Truist kept that money and returned it back to them in August 2023.
As a result, I was behind several months on my payments. Why did you approve my application, accept the money, and keep it for so long? You knew that I had applied for a mortgage modification, and you kept that modification application for over a year before it was approved.
You marked on my credit reports that I was 2 months behind. When I could not make a payment online, I faithfully called in to inquire why so that I could make a payment; after speaking with an agent, I was told that I had suspense funds and that no payment was needed. There should be a record of my logs into my mortgage account online. There should also be records of me calling in every month. Hopefully, those calls are recorded and still obtainable should I need to seek legal counsel.
Now my credit is ruined. I called and was told that I was over 3 months behind BECAUSE OF YOUR SCAM! I was told that my house could face foreclosure right now. I scurried to get my account caught back up.
You need to correct my credit reports to say that I was NEVER late right away.
If you cannot correct my credit reports, please save all of my recorded phone calls since May 2022 for legal action. If you deny my request for my credit reports correction, please advise how I can obtain copies of my recorded phone calls from May 2022 to present and a log of my online mortgage activity.
Not one time did you ever send me any notification that my account was past due. You never gave me a fair chance to catch back up. As a matter of fact, when I review my monthly statements, they were not showing that I was in default.
I have been severely depressed and sick because of your unwarranted tactics, which could have caused me to lose my home.
Truist... no thank you for the fraud!
Desired outcome: correction to credit reports to show never late
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NO Communication
My acct was with Sun Trust untill merge with Truist. Since Truist took over I have revd no statements for over 2 years. Don't think that is even lawfull, but Truist has no problem bombarding me with emails about their offerings. Seems pretty bad that you know how to contact me, but didn't even let me know that my acct had been frozen due to inactivity...Cured the problem...took my money and ran. Don't do business if you expect the normal banking experience. Called "customer service" , the representative couldn't answer my questions , so I was put on hold to speak to a "supervisor". after a 20 minute wait I hung up. recvd no follow up.
Desired outcome: all pertnent bank statements associaed with my acct from the time Truist merged with Suntrust, tto present (Jan 12, 2024.
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Good luck. Suntrust was great. Since BB&T got involved everything has gone to [censored]. I can't even access my account right now. Why? I have no clue, and they won't tell me.
Account on hold because of check
This has been a complete nightmare. I sold a rare Garcia beanie baby on November 30th 2023 and received a secured cashiers check for $5,886.55 from the client. Went to cash the check and it was placed on hold the next day. I had no problem as I know they have to verify checks that are over a large amount. What I experienced was not only did they freeze the...
Read full complaintYes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.
Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.
As a major financial institution, Truist Bank provides a broad range of reliable banking services.
While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.
Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.
Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.
Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.
You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.
As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.
Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.
Interest rates vary and should be compared with other banks to ensure competitiveness.
All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.
Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.
Opening an account should be a straightforward process, with guidance available from bank representatives if needed.
It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.
Truist Bank (formerly BB&T Bank) complaints: history and resolution overview
Out of all reported cases, 182 complaints (18%) have been marked as resolved, while 811 complaints (82%) remain unresolved. The most recent resolved complaint, Financial business fraud, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Truist Bank (formerly BB&T Bank) Legit?
Truist Bank (formerly BB&T Bank) earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Truist Bank (formerly BB&T Bank). The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bbt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bbt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Truist Bank (formerly BB&T Bank) as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Truist Bank (formerly BB&T Bank) have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Truist Bank (formerly BB&T Bank) and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Truist Bank (formerly BB&T Bank) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 993 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
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