The complaint has been investigated and
resolved to the customer's satisfactionResolved Bookit.com — I worked for them!
resolved to the customer's satisfaction
I worked for Bookit.com from March 2009 to June 2009. This is the most screwed up company I have ever worked for. Let's start with how they treat their employees first. It is a call center, which means although they are always hiring, they do not have enough employees working for them. Why? Because everyone quits! Which in turn means the customers aren't getting good customer service because there aren't enough people to answer the calls. Also, when an upset customer calls and demands to speak with the manager...THE MANAGERS WILL NOT GET ON THE PHONE!! They expect the agent to take care of it. Seriously! The agent will be on the phone with a screaming customer while the manager is standing right there telling the agent what to say! Usually all the customer wants is the pleasure of speaking with a manager and they are fine, but bookit doesn't care. They leave all that stress for underpaid agents who end up quiting because they can't deal with it any longer. And their break system!!! You either are allowed 1 30 min lunch break or 2 15 min smoke breaks...so that means if you are a smoker...it's either...do I want to eat or do I want to smoke and relieve some of this stress?!?
Now lets move to the customer part of it...pretty much EVERY mistake or error or problem that a customer calls about is NOT their fault! Blame it on the hotel, blame it on the airlines, blah blah blah. Yes they do have to go by the other companies rules and all that BUT I will tell you now, half of the errors people called in about WERE bookits fault but yet we were told to blame it on the other complanies and make sure you do not give any money back!!! Yes, they are a complete scam! I work in customer service and I would NEVER treat my customers the way they do. If my customer is unhappy and upset, I'll find any way I can to make them 200% happy with my company again! Your best bet is to arrange everything yourself and to not use a middle man!