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1.0 377 Reviews

Kiwi.com Complaints Summary

2 Resolved
358 Unresolved
Our verdict: If considering services from Kiwi.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kiwi.com reviews & complaints 377

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8:49 am EDT

Kiwi.com Ticket from Gatwick to Rome

Hi dear siren madam I mad a booking this morning online after on hours I resive email ✉️ stit that the can not give me the tickets because off price reas I ask for refund but the saying the credit me for next trip I don't want to book eany more withe kiwi.com please refund my money asap athear why is I'm gonna report my refund claim to embarrassment finance please send money back to my account as soon as possible

Confidential Information Hidden: This section contains confidential information visible to verified Kiwi.com representatives only. If you are affiliated with Kiwi.com, please claim your business to access these details.

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2:50 am EDT
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Kiwi.com Regret booking via Kiwi

I deeply regret booking with Kiwi. I scheduled a morning flight to Barcelona to catch my booked tourist liner in the evening. However, the airline changed the schedule, so that my flight arrives after the liner departures. Despite this significant inconvenience, Kiwi accepted the schedule change without notifying me and refused to reschedule my flight. I could have easily resolved this issue directly with the airline. I see no value in using Kiwi and strongly advise booking directly with the company instead.

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4:13 am EST
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Kiwi.com Kiwi.com is a SCAM!

I bought a return ticket from Penang to Banda Aceh. The return flight was scheduled for September 11th, 2023. To our shock and dismay, the return flight was cancelled without notice. This incident has forced us to buy a returning ticket at an unforeseen additional cost. A request for a refund was submitted on the same day. There was no action until January 2024. I was given the option to select refund to the original account that I used to purchase the ticket or select Kiwi credit. As a person with a sound state of mind, I definitely selected a refund to my account (monetary form). However, Kiwi.com manipulatively sent a notification that I had selected a refund to my Kiwi credit, which I did not and will never do due to my bad experience with them. When I send messages for the refund to be made in monetary form, the support staff keep repeating that I have selected credit AND REFUSED TO REFUND ME IN MONETARY FORM!

I urged people to stop using Kiwi.com as they are totally SCAMMERS!

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Is Kiwi.com legit?

Our verdict: Complaints Board's thorough examination reveals Kiwi.com as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Kiwi.com stands out for its commitment to quality and security. Clients considering Kiwi.com should delve into its customer service record to gauge compatibility with their expectations.

Kiwi.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Kiwi.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Kiwi.com. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kiwi.com has claimed the domain name for kiwi.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Kiwi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kiwi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Kiwi.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for Kiwi.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Kiwi.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Kiwi.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 360 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Kiwi.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:19 pm EST
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Kiwi.com Kiwi.com Is a Rip Off and a Scam

I created an airline booking through Kiwi.com on 11/27/2023, but the booking dates were incorrect.

Within two minutes of creating the booking, I called Kiwi.com's Customer Service line at 1 *******159. I spoke with an agent on a recorded line who told me that I could cancel the booking through the Manage My Booking link on the Kiwi.com website as long as the booking was still processing.

Already on the website, I kept clicking the cancellation link because the status of my booking was still processing. However, every time I clicked the link to cancel, an error page loaded, which prevented me from canceling.

I had the agent on the phone while I was trying to cancel my booking, and asked for her help. She said she could do nothing on her end, but reiterated that I should be able to cancel the reservation provided it was still processing.

This was false. The website prevented me from canceling, and Kiwi charged me a bizarrely high price for a non-refundable ticket. However, the Kiwi.com agent said on the recorded line that I was allowed to cancel provided that the booking was still processing, which it was.

Kiwi.com is a rip off and a scam, and they nickel and dime every aspect of travel. Go with Kayak, Priceline, Expedia, or Amex Travel, or the airlines directly. Kiwi.com charges for a carry on! Next it will be in flight toilet paper.

Tip for consumers:

Just to emphasize, Kiwi.com overcharges. Its base fare appears low, but they charge well over an additional $120 for a carryon, $26 for seat selection of any kind, and an additoal $100 for flight protection. This far exceeds what other travel websites charge. Its just a price-gouging operation that takes advantage of consumers.

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12:52 pm EST
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Kiwi.com - Flight booking

Hello and good Day Admin, I got my flight on the 14th of this month, with booking number: Booking [protected]. But i was doing an online check in my on Laptop this morning to get my travelling sort ahead of time, but unfortunately my daughter of 7 month old craw towards my laptop and i was not aware of the whole situation and mistakenly cancelled by my...

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4:36 am EDT
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Kiwi.com - Paying additional for cancellation flight

We booked a multi-city trip to East Malaysia through Air Asia's website, and the website directed us to Kiwi.com. Without further research, we assumed it was an Air Asia flight. The booking was completed at Kiwi.com on October 6, 2023. The first flight booking was made with MYAirline. A few weeks later, we received a message that MYAirline was closed and...

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5:55 am EDT
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Kiwi.com RipOff Artists! Oct,21,2023

I had a flight from Tashkent, UZ to Ryadh, Saudi Arabia, with connecting flight in Jeddah, and so I pre-paid for 2 checked luggages (45kg) for the trip with the manager (Ryaan) who assured me that $200 would cover for both flights and also the transfer of luggages. When i checked in for flight the airlines said i had to do the transfer of luggages myself manually in Jeddah. When i tried to call to Ryaan he did not accept the phone call.

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8:40 pm EDT
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Kiwi.com Kiwi

كانت عندي رحلة من المغرب الى دبي عبر مرور ب عدة بلدان و عندما اردت اخد تدكرة من شركة مسؤولة عن الرحلة قالو لي اسمك ليس مدرج الى الرحلة النهاية و تم إلغاء رحلتي و شركة كوي لا تريد تسوية الأمر معي او اجاد حجز اخر لي

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4:23 am EDT
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Kiwi.com Missed connecting flight and no response from KIWI.com

Hello,

I am emailing on behalf of Elina Elloudi who booked a trip to Thessaloniki with yourselves on 30th July 2023. Unfortunately her EasyJet flight was delayed for over 2 hours from Manchester to Mykonos and she subsequently missed her 2nd flight with Olympic. She ended up having to get a coach and a ferry to Thessaloniki.

Would you please look into this for her and arrange any compensation she might be entitled to.

Her account with yourselves however has been blocked as she has been unable to reset her password.

Her email address is [protected]@gmail.com

I have attached her flight tickets for her journey. If you require the ferry tickets please let me know.

Thank you

Susan Kirtley (for Lina Ellinoudi)

This is the email I sent KIWI.com and I have received no response. That was 13/09/2023

Sent from my iPhone

Desired outcome: A refund of second leg of journey or a refund of the ferry tickeyd

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3:39 am EDT

Kiwi.com Fake company and don't trust kiwi.com

I booked Sri Lankan airlines on 19th September via using the Kiwi.com online platform. It was very clear that the direct flight from Dubai to Colombo, the flight is on 20th September with flying duration 4hrs and 25minutes.

I went to the check in counter at the airport and the booking was not found in their system. Thereafter, they found that the Kiwi.com has scheduled a round trip ticket which was not disclose at the time of online booking. The Sri Lankan airlines Manager told not to trust Kiwi.com and my booking was the 5th complain in the month of September. He told that the ticket is a fake booking and they cannot take responsibility at all. I tried to contact using the Kiwi contract number in Dubai but not responded and using the online support but Kiwi.com network was not connected.

Thereafter, I reserved a fly Dubai flight without any problem.

I contacted Kiwi.com support team asking refund but did not agree at all and my money steal by Kiwi.com without looking at my trouble and their incorrect ticket.

The refund is not received until today and the company like smuggling from the people. DO NOT TRUST Kiwi.com and don't book using the third party sites like this.Kiwi.com is completely cheating the people showing fake offers on the website. They don't care about the people after paid and no help at all.

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7:52 am EDT
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Kiwi.com - Booking #[protected] cancelled trip

HI I have made a complaint last year, for the forceful cancellation of the rest of my July 2022 trip itinerary. I ended up loosing over £1100 to your company and received no help recovering any money. I have booked through your company 5 ticket deal to Israel. The carrier (Wizz Air) cancelled the first part of the Journey from London to Romania. I wa...

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10:57 am EDT
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Kiwi.com Travel agency

I miss read the refund option kiwi gave me. I asked to revert back since I have not used the credit issues as according to policy, this is the only case someone qualifies. They refuse to do so. I found the policy which I included below.

Itinerary [protected]

I’ve contact kiwi several times to revert back, the terms and condition mention nothing in regards to reverting back to monetary refund. Website policy states I qualify.

Desired outcome: $270 refund credited to original payment method and remove credits on account.

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12:06 pm EDT
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Kiwi.com Flights booked online 15th August 2023

I booked flights from Alicante to Santorini 1 stop, Santorini to Alicante 2 stops, two seat reservations and insurance against missed flights from delays, total cost £174.50, the money has been taken from my account however I have had no confirmation of flights or any information at all, I have logged onto my account and it states no trips.

Flight dates September 28th returning August 4th 2023.

Reference on my bank statement [protected] 99Brno

Transaction number from my Bank 72715053227229829026729

My details

Michael Albert Cunningham

55 Avenida de londres

La Marina Urb

San Fulgencio 03177

[protected]

Desired outcome: I would just like flights confirmed and details to travel

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11:49 am EDT
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Kiwi.com Kiwi not honoring a reserved flight

Reference Price Lock FL158895443...Flight was booked on July 31, 2023 at approximately 8:30PM CST...deposit was given & was given 72 hours to provide

balance of payment. Attempted to finalize on August 3, 2023 within the 72 hour timeframe & found the was no longer honored. The reason was a price increase in a 48 hour time period which contradicts the purpose of the price lock. I met my obligation and should not be penalized. I had room reservations & set up

activities at my destination that I am working on to cancel. The flight now is three times the original cost.

Desired outcome: Honor the Price Lock [protected] of $790

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9:16 pm EDT
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Kiwi.com Non issuing of flight tickets for my airline booking because airline still waiting for payment.

In April 2023 I booked two tickets for a flight from Palermo (Italy) to Munich (Germany) for late September 2023 thru Kiwi.com. The original booking included seat reservation charges which they were not able to provide and which I duely received a refund.

I was issued an "e-ticket" by kiwi.com which supposedly confirmed the booking. When I contacted the airline directly a few weeks later regarding the booking and reserving seats, I was told that the tickets had not yet been issued because they had not yet received any payment for the booking.

Over the last few weeks I have contacted Kiwi.com 3 times regarding the non issuing of the tickets and they assured me that they would look into it. As I have received no response to my request I decided to re-book my flights directly with the airline (which I should have done in the first place in hindsight).

I have requested a cancellation of my booking with Kiwi.com and they said they can only refund 10 euros as per their conditions for the ticket type that I purchased. I have requested a full refund because of non performance or non issue of any tickets related to the booking which I assumed would be happen within a reasonable timeframe.

Desired outcome: I would appreciate a full refund of my booking as no tickets were issued by the airline due to non payment of the booking by Kiwi.com.

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3:11 am EDT

Kiwi.com Vouchers from Indigo on hold by Kiwi

In February 2022, the Indigo company didn’t allow me to check-in at the Kochi airport (India) for unknown reasons. After fighting for my rights, the company finally accepted to refund my flight tickets through by vouchers which has been sent to the registered adress generated by Kiwi.

After one year, I’ve been told that Indigo had already sent the vouchers last year but Kiwi never notified me neither sent me any of those vouchers (that worth around 250€).

A few days ago, Indigo accepted to extend the validity of thise vouchers and sent it 3x to the registered adress. Since I was’´t receiving anything, I’ve called the Indigo company and that’s when they’ve told me the registered adress was a generated adress from Kiwi and let me know that Kiwi was the only one who can solve the issue now.

So since then, I’m trying to get my vouchers back, I’m being put on hold and I’ve been told that someone the case has been sent to another department and that someone will comeback to me. However, after getting a little confused when I saw on the topic of this conversation with Kiwi that the case was solved so I’ve kindly expressed my confusion and asked about the delay and where I should expect someone to comeback to me. But then, I received a message telling that nobody was coming back to me since the case was solved.

It’s been a year now. Indigo has filled his part and respected their commitments but Kiwi keeps holding those vouchers that don’t belong to them.

I’m a regular customer of Kiwi because they are proposing many interesting flights however, the customer service care is shameful and this company should be reported for such cheating and disrespectful behavior.

Desired outcome: I just want my vouchers that have been sent to Kiwi from Indigo. It is not Kiwi’s belonging.

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2:36 pm EDT
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Kiwi.com If you want to lose your money...

If you want to lose your money and ruin your vacation plans, then contact kiwi.com

Step-by-step instructions on how to lose money with kiwi.com

Step 1: book tickets through this service

Step 2: kiwi.com first confirms the booking, and then cancels and offers other options (2 times more expensive) or a refund

Step 3: You agree to a refund, but Qiwi refunds you 20-30 percent less and REFUSES to confirm that the airline refunded exactly this amount.

Thus, you are being deceived and covered by the service policy, although by law they are required to confirm the return with documents from the air carrier.

The only reason a kiwi.com is needed in this world is simply to find out through this service which carrier flies to your destination and GO to the carrier's website to purchase tickets directly. Believe me, it's 10-15 percent cheaper there. Better yet, check it out for yourself.

Lastly, kiwi.com, you do not deserve to be an air carrier aggregator because your schemes are fraudulent and dishonest. I hope this review will help protect other people from you and make this world a better place but without you.

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11:43 pm EDT
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Kiwi.com kiwi.com rejected to refund

I bought a flight ticket from Istanbul to Tokyo through kiwi.com. I also needed a Transit visa for my flight Because it was a connecting flight, I had to cancel my flight at the last minute because kiwi.com did not provide any information and they refuse to refund me. They did not inform me about the visa issue and now they say they will not refund your money

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6:21 pm EDT
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Kiwi.com they change my date

Hello I would like to file a complain. My husband called and they didn't help them. Your website entered the wrong date. They changed the date. We entered it on July 24, 2023 but you guys entered it on July 22. This flight is bound from Taipei to Philippines. But the time and airlines are the same except the date.

Would you please change it to July 24, 2023 not July 22, 2023. This is my email address: [protected]@yahoo.com. My phone number is [protected]. My booking number is [protected]. We booked it using Kiwi.com Thanks.

Petty

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9:57 pm EDT
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Kiwi.com Scammers. They are thieves

These people are scammers. They will find a way to take your money from you. They will not fix minors problems and actually do things to cause problems with your flight booking to take your money. Call your bank for a chargeback. They lied yo me and told me the airline cancelled my flight. I called the carrier and they said that kiwi.com cancelled the ticket. Now they refuse to tell me if I am getting a refund.

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Kiwi.com Customer Reviews Overview

Kiwi.com is a popular online travel agency that offers a wide range of travel services to customers worldwide. The company has received numerous positive reviews from customers who have used their services. One of the most notable advantages of Kiwi.com is their user-friendly platform, which allows customers to easily search and book flights, hotels, and other travel services.

Customers have also praised Kiwi.com for their competitive pricing, which is often lower than other travel agencies. The company offers a variety of deals and discounts, making it easy for customers to save money on their travel expenses. Additionally, Kiwi.com has a reliable customer support team that is available 24/7 to assist customers with any issues or concerns.

Another advantage of Kiwi.com is their flexible booking options. Customers can easily change or cancel their bookings without incurring any additional fees, which is a rare feature in the travel industry. The company also offers a unique "Nomad" feature, which allows customers to book multi-city trips with ease.

Overall, Kiwi.com is a highly recommended travel agency that offers a wide range of travel services at competitive prices. With their user-friendly platform, flexible booking options, and reliable customer support, Kiwi.com is a top choice for customers looking to book their next trip.

Kiwi.com In-depth Review

Website Design and User Experience: The website design of Kiwi.com is sleek and user-friendly. The layout is intuitive, making it easy to navigate through the various pages and search for flights. The color scheme is pleasing to the eye and the fonts are clear and legible. Overall, the website provides a seamless user experience.

Flight Search and Booking Process: The flight search and booking process on Kiwi.com is straightforward and efficient. The search engine is fast and accurate, providing relevant results based on the specified criteria. The booking process is simple, with clear instructions and prompts to guide users through each step. It is quick and hassle-free to select flights, enter passenger details, and make payments.

Pricing and Transparency: Kiwi.com offers competitive prices for flights, often providing cheaper options compared to other travel websites. The pricing is transparent, with no hidden fees or surprises during the booking process. The total cost, including taxes and fees, is clearly displayed before confirming the booking. This transparency allows users to make informed decisions and avoid any unexpected expenses.

Customer Service and Support: Kiwi.com provides excellent customer service and support. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They can be reached through various channels, including phone, email, and live chat. The support staff is knowledgeable and strives to provide satisfactory solutions to customer issues.

Booking Flexibility and Options: Kiwi.com offers a range of booking options and flexibility to accommodate different travel needs. Users can choose from various fare types, such as economy, business, or first class. Additionally, Kiwi.com allows users to customize their itineraries by adding layovers or stopovers, providing more flexibility in travel plans.

Travel Insurance and Protection: Kiwi.com offers travel insurance options to provide protection and peace of mind to travelers. Users can easily add travel insurance during the booking process, ensuring coverage for unforeseen circumstances. The insurance policies are comprehensive and offer various levels of coverage, including trip cancellation, medical expenses, and baggage protection.

Mobile App Functionality: The mobile app of Kiwi.com is well-designed and offers excellent functionality. It is available for both iOS and Android devices, allowing users to search and book flights on the go. The app is user-friendly, with a clean interface and easy navigation. It provides all the necessary features, such as flight search, booking management, and notifications, making it convenient for travelers.

Loyalty Program and Rewards: Kiwi.com does not currently have a loyalty program or rewards system in place. However, they do offer competitive prices and excellent service, which can be considered as a reward in itself. Users can benefit from the savings and convenience provided by Kiwi.com without the need for a loyalty program.

Trust and Security Measures: Kiwi.com prioritizes trust and security measures to ensure the safety of user information and transactions. The website and mobile app are secured with encryption technology, protecting personal and payment details. Kiwi.com also has a secure payment gateway, offering multiple payment options for added convenience and security.

Overall User Satisfaction and Recommendation: Overall, Kiwi.com provides a highly satisfactory experience for users. The website design and user experience are top-notch, making it easy to search and book flights. The pricing is competitive and transparent, ensuring users get the best value for their money. The customer service and support are excellent, addressing any concerns promptly. The booking flexibility, travel insurance options, and mobile app functionality further enhance the overall user experience. With trust and security measures in place, Kiwi.com is highly recommended for hassle-free and enjoyable travel experiences.

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Contact Kiwi.com customer service

Phone number

+44 203 808 5910

Website

www.kiwi.com

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