Booking.com review: Payment taken from my Wallet and not from my bank card

I booked a taxi on booking.com's website, in August. I have been trying for nearly 3 months to have payment taken from the bank card and have my Wallet reinstated.

The cost of the taxi was: £411.28 – the full amount should have been taken from my bank card, but booking.com took £410 from my Wallet and the remaining balance of £1.28 from the bank card entered.

I entered my bank card details to pay for the whole taxi journey, for Thomas Goodhead, the passenger. I was logged into my booking.com account at the time, but part payment was taken from my Wallet - £410 below and only £1.28 from the bank card. I did not request payment to be taken from my Wallet, so it was taken in error. I wish to pay for the whole journey with the bank card on the booking, as I need to pay for the taxi with my work bank card, as I entered into the original booking.

The taxi team said that the accommodation team are the only people with access to my Wallet so they cannot reinstate the credit, and the accommodation department keep referring me to the taxi department - nearly 100 emails, I keep being referred to the taxi department. All I want it for booking.com to take the payment from my bank card and reinstate my £411 credit to my Wallet. And a member of the taxi team said he refunded the full amount, but he did not, so who has received my £411 as it wasnt me.

Avril Graham

[protected]

Booking reference: [protected]

Your journey

Thursday, 17 August 2023, 19:00

Tom Bradley International

Thursday, 17 August 2023

1185 Tamarack Ave, Carlsbad

scheduled pick-up

Your driver will arrive at the time you specified and wait for 15 minutes.

Your vehicle

Executive People Carrier · Up to 5 people · 5 suitcases

Provided by: Talixo

Ride ID: [protected]