Menu
ADVERTISIMENT
Home Furniture Bob's Discount Furniture terrible quality and customer service

Bob's Discount Furniture review: terrible quality and customer service

A
Author of the complaint
4:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased about $2000 worth of furniture including a bed frame, mattress, sofa, and two dressers from Bob's in October 2012. I also purchased the "goof proof" protection plan on both the bed frame and the sofa. I'll start by talking about the bed.
About a year after I had bought the furniture my bed completely collapsed while I was sleeping in it. I was pretty upset seeing as the bed was only a year old and I called Bob's to fix it. They indeed came to fix it without too much hassle. About 7 months later the bed collapsed again in all the places that had previously been "fixed" plus some new areas. The bed was less than 2 years old, it should not have been falling apart. I called Bob's again but this time they told me that I was not eligible for the goof proof protection because it seemed like my bed had manufacturing issues, even though they had come to fix it the first time for the same reasons. After getting hung up and calling back a few times they finally transferred me to manufacturing, where I was told that they would also not fix it because the 1 year warranty had already expired. They did offer to send some one out to look at it..in 3 weeks. So basically expected to sleep in a completely broken bed for 3 weeks until they came in person to tell me they couldn't fix it. I ended up just tossing the entire bed and bought a quality one from a competing store.
On to the couch. Within a month of getting the couch, two of the cushion zippers broke. Throughout the time I have had the couch its seams have split in several places. I also have pets that have caused some stains on the couch. Once again I called Bob's because all of these problems are covered under my goof proof plan. After explaining the situation several times I was placed on hold for 28 minutes. When the customer service rep "Bill" returned he told me that would not fix any of the problems I was having because I did not call them every time something had happened and that I had originally tried to repair the splits myself. I was furious. I had paid a good amount of money for this extra "protection" and they have basically refused to honor any request that I have had.
Bottom line...shop some where else. Some where with quality furniture and helpful customer service. I will never again give a dime of my money to Bob's cheap furniture outlet and I suggest that any one else looking to buy furniture do the same.

ADVERTISIMENT

More Bob's Discount Furniture complaints & reviews

Bob's Discount Furniture - goof proof scam!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bob's Discount Furniture - defective
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bob's Discount Furniture - bob o pedic
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Bob's Discount Furniture - bed bugs
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bob's Discount Furniture - goof proof protection 5 yr warranty
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bob's Discount Furniture - Didn't get what we picked out and paid for
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
8 comments
Add a comment
R
Oct 14, 2015 11:14 am EDT

I purchased the guardian protection plan through bobs, they don't make good on service requests yet they still sell this to their customers, guardian products are the worst company and bobs promotes them, I paid a lot of money for this plan and have nothing to show for it other than a b open couch they refuse to make good on.

B
Jan 14, 2011 3:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I saw a sofa that looked so soft and puffy, but when i jumped onto it, it was as hard as a rock. Also, I saw a table that was missing a leg so they took 1/4 price off...

J
Jan 14, 2011 1:41 pm EST

I order a new dresser hoping that it would be brought to my house exactly how i ordered it. It was delivered to my house with a huge scratch and the complete oppiste color i wanted. I will never oder from Bob agian.

P
May 08, 2009 10:25 pm EDT

my couch ripped at seams after 2 months they sent people to repair it but a week later ripped again did this numerous times and it still is ripped on all seams. Also after 18 months couch broke where bed is i now have plywood under so people can sit without sinking never will buy from there again

C
Nov 17, 2010 4:36 pm EST

couch fell apart still under warente

B
Jan 20, 2011 2:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

silence trolls just sharing some personal info

P
Jan 15, 2011 5:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

It's called a floor model. How stupid are you? They discount items that they keep on the floor because they're prone to damage. Obviously it's easy to notice that they're damaged, so it's not misleading in the slightest.

P
Nov 17, 2010 4:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Have you put any unreasonable amount of weight on it?

ADVERTISIMENT

Learn how the rating is calculated

460 complaints
133 resolved 327 unresolved

Bob's Discount Furniture contacts

(added by reviewer)
Phone number
Address
428 Tolland Turnpike, Connecticut United States
Website
Category
ADVERTISIMENT