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Bob's Discount Furniture

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Customer Service

428 Tolland Turnpike
Manchester, Connecticut
United States - 06042
Mon6:30 AM - 12:00 AM
Tue6:30 AM - 12:00 AM
Wed6:30 AM - 12:00 AM
Thu6:30 AM - 12:00 AM
Fri6:30 AM - 12:00 AM
Sat6:30 AM - 12:00 AM
Sun10:30 AM - 12:00 AM

Complaints & Reviews

defective furniture

I ordered an electric fireplace from Bob's, to be delivered which was mandated, would not allow me to...

awful products

We bought a sofa and loveseat set back in April. The delivery, price and appearance of the sofa were all good. However we had to order a new sofa cushion after our puppy peed on it. We ordered it at the beginning of June and it is now October 13 and still no cushion. They cashed our check though back in June. at least 15 calls later they promised it would be here by Oct. 10- guess what! no cushion. I will never shop at Bob's again. And don't buy their "goof proof" protection- it is a rip off. They sent someone out and all they did was spray stuff on it and rub it in with a wire brush, and we still had to pay for a new cushion that we never got.

[Resolved] bob o pedic

Purchased a bob o pedic mattress spent $1, 775.12. The firest mattress was not level. Sent that one back. Had...

fraud and scam

I bought an expensive black lacquer bedroom set with a mirror wall from Bob's discount furniture. The following year the top of the mirror wall came smashing down on my head in the middle of the night!

I called Bob's customer complaint dept. and asked if they would come out and remove the bed wall for me, (I was willing to pay for it), and I received a rude answer of "you need to hire a handyman", "what do you expect when it is a year old". I even sent Bob personally a letter about what happened to me, he was not helpful. So if you want his furniture to "COME ON DOWN" on top of you buy his garbage that he calls furniture because that is what it truly is!!

I have never been back since and I tell all of my friends to stay away from that *** and his junk furniture.

  • Sp
    spbarrett Sep 30, 2010

    Just an fyi bob doesn't own the company anymore. He is a very nice man.

    0 Votes

awful customer service

I bought a new mattress at Bob's Discount Furniture. The mattress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech guy said that the frame was damaged by accidental customer damage and not manufacturer defect (hello the stupid thing should last 10-15 years not 3 weeks!). Then the store told me that they would not replace the frame because I did not by the Goof Proof (or whatever) plan on the frame. I was NEVER offered the plan. It was only offered to protect the mattress (which I bought).

The ads practically scream that they guarantee 100% customer satisfaction, but that is crap! Even though I am very happy with the mattress and what I paid, I will never EVER by anything from Bobs again!

  • Do
    dominick nista Jan 28, 2010

    I would advise no one to buy from BoB's discount furniture. They Sell junk and they don't stand behind their product. BoB is a phonie and should be shutdown .

    1 Votes
  • Jo
    John kelly Oct 02, 2013

    I have called for 2 months because I have a damage recliner and did take GOOF PROOF which is a nother way to suck monies from people. This company is a sham and I hope no one buys from them They dont deverve to be in business
    Barbara From Breezy Point

    0 Votes
  • Jo
    John kelly Oct 02, 2013

    called and for goof proof u must press 2 only if not u get a different dept. Now after 5 calls they will process the claim and let me know the results. bk from breezy

    0 Votes
  • Jo
    John kelly Oct 02, 2013

    Spoke to Johnny Ray very nice but of cause because it is within the first year the retailer or manufacturer is responsible.

    0 Votes

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awful company

Bobs was supposed to deliver two rooms of children's furniture to my home today! My 19 year old daughter was home and instructed them to put the bunk bed set in the larger room and the twin bed in the smaller room! She went outside to finish cleaning a rabbit cage and noticed through the window that they had still put the wrong items in the room. She went in and again informed them that they were in the wrong room. When she came in the house the bunk bed was completely set up in the wrong room!!! At This time I arrived home from work and the delivery man was on the phone with his supervisor trying to figure out what to do!

After 45 minutes he came in and informed me that he was behind schedule and had to go!! I asked to speak to his supervisor and after 45 minutes of him sitting in his truck he brought me my phone and said the supervisor was on the line!

I took the phone and he sped off in his Penske truck! In the mean time I was left with a dresser in the middle of my hall and bunk beds in the wrong room. There are screws and plastic on my floor and in the other room they left the captains bed upright in the middle of the floor!! I have3 children, 2 eleven year olds and a seven year old and they cannot go into the rooms safely. Now here's bobs solution! The first very uneducated customer service person told me that we wanted the beds to be moved to another location after assembly which is what she was told! That was the first clue to her major intelligence. So asked to speak to her supervisor. Now enters the only person who has an IQ at bobs discount furniture! I know that I still have a dresser in my hall and beds in the wrong room and no one can come for 2 days but I was offered an apology and a 75 dollar gift card and best of all someone at bobs does have an EDUCATION!

  • Al
    Al G. Jul 30, 2009

    I totally agree that the bob o-pedic does not meet the satisfaction level a customer deserves to have. I bought one for myself and referred others there due to the "great pricing". Well it just so happens quality doesn't exist in a discount store. My quick and fast fading of comfort came too soon and by the sixth month I was better off sleeping on my couch. Make it clear that I didn't buy my couch there otherwise I would have chose the floor. After doing some research around stores I didn't want to support a foreign mattress market anymore, which included the Simons, Serta, and Sealy brands. I came across a new company with a new vision of products based on quality and true comfort. I can't thank enough. I would say all of their mattresses are more than top of the line. The one I chose for myself was the 211-M 11" Coolmax mattress. I've never slept better and would recommend that everyone should take a look and read the information they provided before you make your next buy. It works for me and I can't see why it wouldn't for you. My two cents..

    0 Votes
  • Va
    Vangy tapia Oct 10, 2014

    Due to kids running and playin fell on bed and the wood cracked in half

    0 Votes

terrible experience

Not even 1 year ago I bought a whole living room set. It starts when they delivered, they delivered damaged furniture, the delivery men call the store & tell them furniture is damage "no problem" they say we'll deliver another one for you, (coffee table, sofa table & end table) aside from the couches that would be ALL the furniture I bought! They also tell me it'll take another 2-3 weeks before I can get another shipment, fine I'll wait if I must! Well 2-3 weeks later the replacement comes in, guess what... DAMAGED AGAIN!!! This went on about 3-4 times when I finally had to accept damaged furniture, well the one piece, which they would only give me 40% back for after I screamed & yelled about it, (they never offered to do so I had to scream & yell!) Almost 1 year later, the one leg of my coffee table collapsed, try to put it back just to realize the ignorant ppl they send out to put the furniture together forgot to put 1 screw in that's why the leg collapsed. My finance & I manage to get the 1 leg to "work" until a few months later when all 4 legs collapsed, (it's a glass top) luckily the children didn't get hurt! Call up Bob's tell them what happened they send someone out to tell me that b/c the first leg that fell apart was never called in there's nothing they can do about it!! What about the other 3 legs? It's not my fault Bob's has crappy furniture! They refuse to do anything about it! So after spending OVER $2000.00 on furniture that is supposed to be well built & "you will never have a problem Bob's will stand by their product" so I was told! I'm stuck with a totally & completely destroyed piece of furniture & in a round about way I was told by Bob's "OH WELL! NOT OUR PROBLEM!" I will NEVER recommend Bob's to anyone & will be sure to let everyone know what horrible customer service & furniture Bob's has!

  • Valerie Sep 15, 2008

    Bob's DISCOUNT Furniture is called that for a reason. The couch I ordered was delivered with a hole in the fabric; when I asked for a new one they said they didn't have another one like it and would send some one to repair it. We could not schedule a time to fix it that would work for us so they're solution was to send us a package of fabric. Needless to say, it never got fixed and to add insult to injury, the couch and love seat didn't wear well and looked shabby after a few weeks. never again! I'll stick with Jordan's, so much for "I will make you happy."

    0 Votes
  • St
    Stang67 Feb 22, 2009

    Guess what... dispite the commercials, Bob does not own Bob's anymore, He sold out for millions, with the agreement to do "X" number of commercials per year. That would string along enough of the public for a while before they realized what used to make Bob's a good thing -no longer exists. Bob doesn't give a crap either.

    0 Votes
  • Ro
    Roome21 Sep 05, 2009

    I am still in utter disbelief as to the absolute nightmare I went through last night to pick up furniture
    from Bob’s store in Worcester Friday 8/14/09. Being well aware that pick from their warehouse is up to 8:00pm, I was running tight on time to get there and I made what turns out to be a mistake by calling the Worcester store at 7:20 to ask that if I arrived there before 8:00pm would I still be able to pick up my $1400 order.

    I was transferred to the warehouse and spoke with the warehouse captain and explained that I was on my way in a rental truck and wanted to make sure that if I got there before 8:00 pm I could collect my order. I was told by the captain that at 8:00 on the “DOT” his Temporary workers punch out as they have buses to catch. My question to the captain was very simple, if I get there at 7:55 will I get my furniture loaded. It all went downhill from that point on. The Captain was not only rude and belligerent, but proceeded to tell me that I was threatening him because I stated that I would call the local store manager if the Captain could not answer my simple question rather than argue with me. After telling me I was on speaker phone and the manager was standing right there, he promptly hung up on me.

    After being hung up on I called back to the store and spoke with the manager on duty Angelo who answered my question that yes if I was there before 8:00pm I would get my order.

    I arrive at the warehouse at 7:55 and proceeded inside to the pickup area and rang the buzzer to alert the warehouse I was there. Through the glass window a worker stuck up the 1 minute finger indicating hold on. After a minute I again rang the buzzer and the worker came to the door and immediately got into my face on “why you have to ring the buzzer again”. I asked if he was the warehouse captain ( which he was not ) and explained that I called ahead and wanted to make sure I was acknowledged as being there before 8:00 to pick up my order. The worker then stated and I quote “What’s your problem man coming in here smelling like booze and getting in my face “

    Now the warehouse captain comes up to the door and immediately starts accusing me of being disrespectful to him and his co-worker and he did not have to take it. I said I can’t believe this and as a small business owner myself, I was appalled at his attitude towards customer service and I wanted to speak with the manager and I had no desire to talk with the captain any further. What I received was my paperwork literally thrown at me and the door slammed in my face.

    I went back to my truck and called the store manager who said he would meet me at the loading area. While waiting for the manager the captain was having a cigarette at the loading area and proceeded to fire off a round of verbal insults. “You people with money are all alike” “You think you’re better than us because you own your own business” “Look at you in your nice Polo shirt “…. The manager arrived and had to literally put his arm around the captain and take him into the building. As the manager was taking the captain into the building the captain turned to me and stated that “The only reason you are alive now is because the manager showed up “– I was shocked to say the least and in fact so upset by the threat that I pretented to make a call to the local police department asking for a escort out of the local area as I feared the warehouse staff would follow me when I left.

    The manager got my furniture for me and it was loaded in my truck. As I was getting my papers for the pickup I asked the manager to confirm that in fact he heard the captain threaten my life. He said he did and then he started on the whole “you have to treat people with respect and you can’t make demands….. I just walked away, got into my truck and thought to myself how can anyone stay in business (or earn customers) with this kind of treatment to people paying hard earned cash for merchandise.

    And no I was not drunk or otherwise. In fact I had the rental truck because I had made a 48 hr ( little sleep ) road trip from NC to pick up my own customers order to make sure I had it to deliver to my customer in time Friday afternoon. What scares the living crap out of me is the fact that this “Captain” has my home address. Saving a few $$ on what now looks like Cheap ( and I mean cheap ) furniture was not worth it. Avoid Bob’s at all cost.

    0 Votes

awful company

I put an order in to get replacement cushions for my couch in October. I was told it would take 4-6 weeks which made me thin Thanksgiving., By the time Thanksgiving rolled around and passed I started calling to see where they were. I recorded the amount of phone calls and they amount of time I was put on hold and even wrote to them. I called weekly and asked and kept getting the answer that they were on the way. Christmas came and went and still know replacement cushions - Then the Superbowl came and went and I kept calling and always saying that they had left the warehouse and they are on the way. Well In Feb. of 2008 I must have gotten a new employee who hadn't heard my story and she told me that they were being sent from a third world and yes they were on the way. This didn't sound right so instead of waiting a week, I called the next day and low and behold they were not able to get the delivery so they canceled my order. All I needed was the foam cushions! Not the material - no just the cushions. I am so pissed at that company! I will never go back. I will never allow any of my friends or family go there either. They never even had the courtesy of answering my letter - no apology - no nothing. He ***!

awful service

We purchased bedroom set for 14 year old girl 12/02. By April of 04 the dresser was bowing in the middle. We purchased the goof proof for an extra $100.00. Guardsman told me "you live too close to the beach, that caused the particle board to warp, and so sorry, we don't cover warping..."

Appalled, I let this go. I admit, my fault. Recently stopped by Bob's to see if maybe we could replace the dresser, as of course it has worsened. Now none of the drawers close. (this child is now 18). Salesman told me they would come out on best effort service.

Tech came out on 8/8/08 He said "staples hold this thing together" so he replaced the staples with screws but said "you have to call guardsman to have them come out and rebuild the dresser". He put me on the phone with parts dept at Bobs who assured me even though warranty expired with Guardsman, he would speak to his liaison and help me out. He dropped the call, but I was still holding with the Guardsman music.

Guardsman said, we see your claim, it's been PENDING since April 2004. WHAT???? OK, what do you need? They requested copy of invoice with case number, which I immediately mailed to them, as I had my notes on it from the call in 4/04.

On 8/19/08 Guardsman called to deny any claim, stating that I was out of warranty, and they waited 4 years for me to mail the copy of my invoice! I asked to speak to a sup, and was referred back to Bob's customer service.

Now the Bob's rep says, we'll send the tech back to your house, because "I AIN'T GOT NO IDEA WHAT HE TALKIN BOUT"... that call was set up for 8/26.

Ah, no show, no call. I called. Found out that call had been cancelled by the service department, on 8/21 as tech said he couldn't do anything else, and was caused by customer abuse!

This rep called Guardsman, who said out of warranty is out of warranty, and the claim has aged out of the system. Guardsman says "no further options".

Bob's rep says, let me send a DIFFERENT rep to your house. He showed up today 9/4/04, and guess what... this is a manufactures defect... center bar snapped, support under top of dresser off... oh well, so sad lady, can't help you.

He put me on the phone with yet another Bob's rep, who reiterated the same. You're out of warranty...

I asked how to contact someone other than her, and was told, "there isn't anyone, but you can write to Consumer Relations

428 Tolland Tpke

Manchester, CT 06040

"That's Bob's secretary, she'll get the mail"

I may just take a ride there to speak to Bob myself... Connecticut isn't all that big!

delivery nightmare

Ok I had a delivery today per the salesman The delivery men were supposed to take down the old bed and frame and setup the new bed, frame and mattress', they came saw the old bed and said they do not take down the old bed and when asked if they set up the new on they said they do not...they told the person at my house they "HAD TO" sign for it and he did so, when they left he went to put it together and the queen split box springs were incorrect...there was a king half and a queen half...I called the main number at Bob's in Totowa and was disconnected about 15 times before getting through...sounded like someone on the phone just not talking...finally got the salesman he said they are supposed to set up and he can't do anything about it...gave me delivery number I called 20 minutes later she said she left a message for them to come back to my house but no guarantee I will have a bed tonight...

after delivery drivers left trash in street

What gives Bob's drivers the right to think that they can leave their trash from a delivery in the Street...Bob needs to teach his people about respect. On Sept 4 they made a delivery and unboxed it in the Street...First they had the Street blocked by the empty box and this caused drivers to come to a stop and work there way around the empty box. After the delivery the removed the box but left the bands and the white foam in the road and drove away...This was left on the Street some 4 feet away from 3 trash cans...Bob...if your going to come into my neighborhood you had better show some respect.

terrible service/poor quality

I had a bedroom set delivered for my daughter, although we did not pay alot, we did not expect great quality but something decent until she is older, then we'd buy a quality- long term furniture. Well boy did we make a mistake in buying from Bob's. We had to have the original set returned because of crack, nicks and blemishes. The second set was slighltly better with the exception of a dresser, and the third dresser was cracked after we were told the manager will inspect this before it is sent out. What a disappointment- the first time they offered a $50 store credit- what a joke. Never again!

  • Bo
    bobs sucks May 28, 2010

    bought a couch fell apart and the stupid goof proof will not fix it. now i have a $1000 pile of crap not even a year old I will never buy from them again go to hell bob

    1 Votes

bedroom sets

We had bought 2 complete bedroom sets and also purchased the goof proof warranty, the furniture has fallen...

stay away

I purchased a living room (leather sectional) set from Bob's Discount Furniture in their Nanuet, New York location about three (3) months ago. At the time of purchase I paid $2, 000.00 plus additional monies for their goof proof warranty/guarantee policy. I recently noticed that on a section of the sofa a huge stain has developed on the leather. I called customer service which was not very helpful with my complaint in the beginning, and with persistence they finally agreed to send a repair person to evaluate the condition of the sofa. I was shocked and dismayed when the repair person told me that my couch will not be replaced or repaired, even with the goof proof warranty/guarantee because the stain my couch has is not covered, because according to him "the stain is due to my hair products". I asked him "hair products", he answered yes "hair products, shampoo, conditioner and hair sprays; this may have caused the stain and therefore Bob's is not liable". In the years of using the same shampoo and conditioner I have never and I quote never have gotten stains not even on my pillows due to my "hair products". I immediately called the store and after much persuasion they agreed to send another repair person to evaluate my sofa set again in two (2) weeks. I feel like I was duped out of my hard earned money by Bob's Discount Furniture. I felt confident in my purchase, but after my recent encounters and problems with my new furniture that is only about three (3) months old, I am very disappointed and angered. I have researched this company and have read hundreds of complaints like mines and also with the same issue of the goof proof warranty/guarantee that they never honor. Customer Service is uncooperative; the home reps they send are aloof, just as uncooperative and not helpful. This company should be stopped for their false advertising, false warranty/guarantee and repeatedly ripping off hard working consumers.

  • Ki
    Kirk5493 Dec 17, 2009

    Any company that has to advertise and have a stupid commercial ever 30 minutes tells you something...don't think Warren Buffet would look at buying them.

    You get what you pay for, he pays his employees peanuts so you end up with Monkeys.

    0 Votes

never again

I purchased living a sections living room set from BOBS from bobs and they delivered the incorrect pieces, not once but 3 times, then the pieces didn't match at the end, I was told I would have to call customer service and have a repair man come out and adjust the furniture so the sectional would connect - match up (this would take a 4th visit.

Oh yes, I call customer service and told them to take the whole sections out of my house. I was so unhappy with Bobs. I would never buy anything from them after being on hold and then being transferred from one person to another to another. Very unhappy customer.

  • Gb
    GBORNAS Jul 03, 2009

    I made a purchase on June 9th, 2009 of 8 chairs, one table and one server at the Stoughton, MA Bob's Discount Furniture. I took the day off for the items to be delivered on the 19th of june. The server was damaged, the chairs had scuff marks & the table had gouges on it. the drivers called Jaime (male) about it. Jaime "scheduled delivery" of another server for the following friday, the 26th & a gentleman to fix the marks on the furniture on the 24th. the gentleman fixed the scuff marks on the chairs but was unable to fix the gouges on the table, he stated the marks came from the manufactorer. i took the 26th off in anticipation of delivery of the server. By Thursday afternoon on the 25th I did not receive a phone call regarding the delivery of the server so I called. I was informed by Sasha in customer service that the delivery was cancelled for no apparent reason. I then spoke to Ashley in customer care (yes, they are two different departments), informed her that I have a damaged table and no server. She inturn said there would be a server and a table delivered on July 3rd (yes another friday I must take off). This morning, the delivery men arrive with the server & no table. I told them to take the server back & all the furniture I already have (the table & chairs) because I do not want to give up a 4th friday for Bob's Discount Furniture because it clearly is not worth it at this time. After spending much time on the phone with customer care & customer service, I was informed by Suzanne Atkins from the corporate office in CT, this would be taken care of. @120 pm, I was called by Tammy, the furniture would be picked up today & she apologized because she could not give me a time frame. That was fine with me because this would be mine last friday spent with Bob's. Can you believe that @326pm, Robin from "team support" out of Kentucky called to say they could not pick up the furniture till next fridat (July 10th). Are you friggin kidding me! Gemma i Falmouth, MA

    0 Votes

their furniture is definitely the worst quality I have ever seen!

Their furniture is definitely the WORST QUALITY I have ever seen! I was going to buy somewhere else, until everyone kept talking me into going to Bob's (Brookfield, CT) The color sectional I wanted (or rather settled for) wasn't in stock - so I had to wait almost 3 months before it was finally delivered - but that's not even half of it.

I have never seen such POOR QUALITY/ WORKMANSHIP in my life! I don't see how they can advertise that they beat the competition . . . who might that be? Salvation Army is the only place I can think of that would have anything to compare!

The fabric is so THIN, you can actually see the frame behind it, and then it's loose on top of it - waiting to see how long it'll take to rip open.

The sectional pieces DON'T MATCH UP & HAVE GAPPING HOLES BETWEEN THE SECTIONS, that is, if they're even the same size.

The seat cushions have SUBSTANDARD FOAM that has PERMANENTLY BOTTOMED OUT only after a few months use & they are only covered w/ FABRIC ON ONLY ONE SIDE - the other side has some CHEAP BLACK LINING fabric (that they actually use on the bottom of the couch to cover the frame) - so you CAN'T EVEN FLIP THE CUSHIONS for even wear.

The back pillows are also CHEAPLY MADE/ LOOKING with zippers that don't sit flush & stab you every time you sit down. The interior filling isn't enclosed in a liner, so it's not exactly feasible to wash them if need be - or you just have a big pile of stuffing all over the room.

The PULL OUT BED is enough to cause SERIOUS PHYSICAL HARM should you roll over the wrong way, with a VERY SHARP METAL FRAME THAT STICKS UP HIGHER THAN THE MATTRESS OR COUCH, with a HUGE SPACE on the side next to the couch AND head of mattress - so if you have kids, I could easily see them GETTING A LEG CAUGHT/ BREAKING if not seriously careful moving around it.

Never noticed the PLASTIC LEGS on it until it got here either.

And the WORKMANSHIP upholstering it in general is the absolutely shabbiest job I've ever seen - have to make sure it's against the wall so no one can see the STAPLES & HOW POORLY THE CHEAP FABRIC IS LINED UP *SORT OF*, never mind where it's NOT EVEN FASTENED ALL THE WAY AROUND. WATCH OUT FOR THOSE STAPLES STICKING OUT ALL OVER THE PLACE TOO - they're definitely SHARP!

A couple of grand for the BIGGEST PIECE OF JUNK I'VE EVER SEEN!

  • Ro
    Robert D Lawrence Oct 24, 2008

    Of course you would say that. If and when customers don't get what they want, when they want, they ALL behave like King Baby!! The same can and would be said for any other store.
    Grow up.. You get what you paid for!! How good of a quality were you expecting for a living room costing $899?? I am sorry you had an inconvenience and I do not work for this company, but try and see it this way. Even if you paid alot, you might still have a problem. The question is: did they do everything to resolve it?? If so, cut them a break..Good Luck

    0 Votes
  • De
    debra miles Jan 04, 2010

    this was the second & last time we purchase from Bob's discount Furniture. The quality of furniture is BAD and the customer service is worse! with our last purchase of a Lift Chair, They delivered earlier than the 3 hour window they give you; of course we weren't home, so they guilted the grounds maintenance worker into opening our apartment (or we would have to pay AGAIN for delivery). NOT COOL
    When I called to complain or maybe speak with Bob about my concerns I was blown off.
    We have now owned this chair for a couple of months and we are scheduled for yet another maintenance.

    0 Votes

no refund

I purchased a sofa, two end tables and a coffee table from BOB'S DISCOUNT FURNITURE for $1000.00. The...

it is cheap

I purchased a full 6-piece bedroom set, a few days after the delivery I noticed the back panels were tacked on and beginning to pop off and warp. The drawers were also warping, and the paint discolouring. It has since worsened and is becoming increasingly unsteady. When I went into the store to complain, the sales clerks tried to sell me more furniture, and blew off the complaints. Customer service asked if I bought the warranty (which I did not, I questioned their quality...) after much debate--Surprise, surprise their was nothing they could do! Do Not Buy from Bob's... It is "CHEAP".

  • Ju
    Justie Smith Oct 27, 2009

    I just wrote into FOX news Network to tip them off to the growing complaints about BobsDiscountFurniture. Goto and tell them your experience with Bob'[s. Maybe media attention will get some results.

    0 Votes
  • Mo
    morena811 Aug 11, 2010

    I completely agree Bob's Furniture is the biggest rip off. They promise and never come true. Or they deliver and tell their delivery guys to fix what ever damages they see with a marker or materials given to delivery guys so the customer does not notice the damages. In addition they try to convince you to keep one or two pieces of the furniture until the missing piece arrives and if between now and than you decide to return it you will be charged 10% out of the money you paid them. Meaning you will be penalized and not given the full 100% refund. It happened to my cousin. But when you ask customer service they tell you this is not true.

    Word to the wise keep away from this store and tell everyone you know they are not what they preach.

    0 Votes

abused and disrespected customer

After not one, two or three adventures with this ### company I have once again fell for the cheap Asian oak furniture that is either damaged or doesn't come in when the salespeople "promise" then after literally dozens of useless phones with uneducated inept personnel at the local store and central customer "Disservice" department your frustration level goes beyond any experience.

This one is hard to explain they keep calling me telling me that the TV entertainment unit is in and ready for delivery and then email or call a day later and apologize that a piece is damaged and they’re out of stock after getting all my money.

This has repeated 6 times within the last two weeks and both customer service and mgmt are useless and offer only pathetically weak I'm sorry's. Avoid this amateur, sloppy, low end weasel company at all costs the perceived savings are a menagerie. Stay as far away as you can or get abused.

  • So
    so... Aug 20, 2008

    so, next time they call why don't you answer the phone ?

    0 Votes
  • Ca
    cant_touch_the_bottom Jan 10, 2011

    bobs furniture is [censor] and they use contractors to inspect your furniture that are [censor] too. they are selling garbage and when it breaks they give you the run around.
    BOBS furniture are [censor] and so are the contractors that show up
    for the inspections

    0 Votes

horrible service

I ordered 2 bar stools and was told I could pick them up the following Saturday. On thursday I was called an told they "didn't make the truck", but not to worry that they could instead deliver them to my house on Saturday free of charge. Great. Two hours later I get a call saying they can't deliver them on Saturday after all, but they can deliver them during the week 7-5. Well, I work and don;t want to take off work to wait for a delivery (the whole reason I arranged to pick them up in the first place). They can only deliver them to my house. Not to my work. Not to there store where I could then go pick them up after work. They admit this makes no sense, but this is how they do things. Worst customer service staff I have ever encountered. Takes forever to speak to a human then its always the wrong human. I will never do business with them again and will tell everyone I know to avoid them as well.

  • So
    so... Aug 20, 2008

    didn't make it on the truck, free delivery of charge i'm assuming as they've done for me in the past. why couldn't you wait until the next sat?

    you know, there's kids starving out in the world and you sit in front of your computer complaining about 2 bar stools ? no wonder the world will never change.

    0 Votes

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