In 2002 I purchased a mattress set from Bob’s Discount Furniture. In 2004 that same mattress set was deemed defective and Bob’s came to my home and replaced the mattress. Five years later in January of 2009 the second mattress was deemed defective by a technician and once again Bob’s issued a store credit and allowed me to pick out a new mattress. I visited the store and picked out what I was told was a quality mattress. This past weekend a technician was again dispatched to my home and Wade determined that the mattress placed in my home 6 months ago was also defective with a 2” depression.
In speaking to Bob’s customer service department on Saturday July 18th I was told the options available to me. They included issuing a store credit which would enable me to visit the store to pick out a new mattress set and coordinate a delivery time. I asked for Bob’s to come to my home to remove the mattress set and issue me a full refund; I was denied. The CSR, Marlene indicated that she was authorized to issue refunds only. When asked to speak to her manager, Candice, I was told the same. Marlene indicated that Candice was the top manager of the department and would not authorize a store refund.
Marlene went on further to say that the first mattress replaced in 2004 was not even inspected by technician. I rebutted with the directions I was given in 2004, to take a broom handle, lay across the bed so the depression was in the center of the handle, measure the depth of the depression and send in the results. This was done and the mattress was replaced. Marlene further detailed to me that the warrantee from the first mattress set was carried over the course of the past 7 years and applied to each subsequent replacement.
I did not speak to Candice directly as I was told by Marlene that Candice would not offer anything more nor a refund. Marlene did in act say she felt my frustration and request for a full refund. I simply do not want another Bob’s Discount Furniture mattress set delivered to this house. Within 7 years 3 mattress sets have been deemed defective. At some point, the time being now, this must end. It is now my understanding that I have 2 weeks to take advantage of the store credit offer. Two weeks and counting to resolve this matter with Bob’s.
I am frustrated beyond believe and facing the fact that I will be out of $699 for the mattress and $280 for the box spring. Given the set of circumstances, I feel Bob’s should do the right thing and refund the amount spent on the mattress and box spring. They have not achieved a level of respect as a retailer which provides superior or even great products. The third time was not the charm. Over the past 7 years too much of my time, personal and professional, has been given to Bob’s in trying to reach a mutual satisfactory resolution.
Have bunk beds purchased at Bob's a few years ago...went back to purchase matching desk, and did so...
My kids bought a couch at Bob's Furniture. The first two came in damaged and finally the third couch was ok. In three months the living room was infested with carpet beetles. The exterminator said that they were definitely in the couch as when he went to kill them they crawled back into the couch. Bob's will NOT stand by their furniture. However someone told me that a place where she worked had a Bob's couch dellived also and it was filled with bugs. They did take it back. They will not give us back our money. We had to throw away 2 carpets, bomb the apartment, bring all the clothes to the dry cleaner and stay in a hotel for two nights until it was safe to go back.
I recently made a large purchase at the new Bob's discount store in Yonkers, New York. My purchase...
This company should be shut down...the products are made of balsa wood...While I was shopping there (wife's idea), I walked by a bedroom piece of furniture and the whole top part just fell off.. ALL the salesmen just scattered and went out of sight...If I could picket the place I would just so other unaware customers would not be suckered...Everything that was bought there from our freinds was returned at some point...Discount my A_ _ ! If I didn't have a new 59" TV that I love, there would be holes in the screen from each time his commercial came on... Bob belongs in the same room as that "Maze" guy that sells cleaning products...with the key thrown away...
I purchased an electric fireplace media center. It was not cheap! We paid $600 for it, and it is a lovely looking piece of furniture. The salesman told us we would have to install the firebox into the mantel. He said this 2 to 3 times, so we would not expect a fully assembled fireplace.
However, our good salesman neglected to say the mantel would not be assembled.
So, after waiting 3 weeks (the store carries no stock except for damaged goods in their 'pit.') for it to be shipped from their main warehouse, we went to pick up the item and much to our chagrin, the warehouse person drops 2 boxes into the pickup truck. I asked where the mantel was. He kicked one of the boxes and grunted 'here.'
I went inside. I was told that this was a 'flat pack' purchase. I calmly stated that I expected to put a firebox into an assembled mantel. No, no, no, that was wrong, I was rather rudely informed.
When I began to explain what I understood the purchase to be, the young lady became rather indignant stating that I had to take it as it is.
So...I took the pieces in the boxes, because I wanted this fireplace.
However, next time I want to purchase 'flat pack' furniture, I will NOT spend $600, and I'm sure my 'flat pack' furniture purchase will be made at IKEA or Christmas Tree Shop.
It took me about 4 hours to assemble this (with assistance holding parts). I do not believe it was meant for the average consumer to put together.
Bob's is a rip-off. The minute they get your money, they treat you very different.
I would not recommend this store to anyone.
Bought a sofa from Bob's Discount Furniture. The frame broke within 2 years. called Gardsman only to be told a claim could not be filed over the phone, they had to send me forms. I filled out the forms and sent them back only to be denied because "claim was not filed within 5 days of mishap.Got no where with either Bob's or Guardsman. Try calling for service and you get put in a loop on the phone. Try to contact corporate office, you are put back into the same loop try the internet NO WAY how doyou contact Bob for service or even to have him make good his promises in his TV ad's. Bob won best retailer for 2008. Look out if this is as good as it gets.
I had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a...
My wife and mother went into Bob's to buy furniture, sales man named Angel Concepcion was very rude to them from beginning to end then the Furniture that was received was damaged spoke with the store manager at that location Vincent Davis very rude and all was said that Bob's has been in business for 18 years and My situation wouldn't put it out of business We the customers put Bob's Furniture in business and we the customers can put him out of business he needs to go back to core values of treating customers right Bob do what you have to do to get it right or you will become a memory in an furniture conversation "Where did you get that furniture", "oh At Bob's but hes out of business now guess he didn't his customers right." "Yup that's right Customers are a core of all business!
I went to Bobs to purchase`a dinette set and a bedroom set. Upon the first delivery the driver arrive with...
Purchased high dark wood cherry kitchen table with the built in leaf inside back in 2005. YOu can walk by it and the screws from the chairs would just fall out.
Well I finally opened the table up wiht the help of 6 of my adult friends, we were able to use the that extra piece to make the table larger. For years I would call up and they kept givning me an accuss, oh the wood swelled up.. Its Winter. ..
Well make a long story short, No one is willing to help me, open the table and tuck the leaf back in .. My table is stuck and wont open...
BOB DISCOUNT SPEAKS FOR ITS NAME.. POOR QUIALITY, POOR CUSTOMER SERVICES,
he stands by nothing but your money..
I will NEVER buy anything from them again..
also purchease a living room set.. I wont even tell you about that case..
Signed very UNHAPPY and UNSATISIFIED CUSTOMER
After many purchases including my 81 year old mom that sleeps on a down mattress including my 20 year old daughter bought about 5 years ago you would think Bobs cared? Well there motto is after the purchase you own it!! Furniture also!! Couldn't resist buying 2 sets in 2 years.(DUHHH) We found padding inside moving around causing bulging all over! I bet your now thinking we are 300 LBS. and that is what happens. Guess what? My 20 year old weighs 105 LBS. and my mom weighs about 135 LBS. My wife And I are both less than 200 LBS. and Bob says our furniture even with the warranty claims I need too contact the manufacturer!!? I gave up after months of his snotty people in his out of town help! GOOD LUCK too anyone with problems.
They are liars! You would think in this horrible economy they would be kissing your feet! I recently went to bobs to buy a new bedroom set, and mattress for our new apartment. First he told me all the parts were all in stock. Then he told me it could be at my new apartment the day I moved in (Saturday). We decided it was perfect and went forward and bought it. Once my boyfriend signed the paperwork, his whole story changed. All the parts were not in stock and it would not be shipped until later on the following week!! He was a complete liar! Make sure you get the correct story before you sign anything!!!
So I decided to get a "leather" love seat and sofa from Bobs...When they shipped the furniture they...
I purchased furniture from "BOB'S' that was a special order. It was delivered on 06-07-08. I...
I wish I had found these reviews prior to going to Bob's Discount Furniture. I have never received such awful customer service-especially now when they should be appreciating any business they can get! I got my table set home, only to open it up the next day to find the wrong color was enclosed-even though correct color noted on box. I was basically told it was my fault for not checking sooner, then told they could not come exchange it. Once they finally "did me the favor" of putting in the exchange, I actually had to PAY and additional fee to have the incorrect one taken away, and correct one brought. I could not return it, because I would only get a store credit, for an item that was incorrect on their end! I paid the fee, as a credit to a store I will NEVER set foot in again would be worthless, so I might as well try and get something out of my horrible experience!!
Bobs furniture *** they ruined my furniture and my wood floors when delivering my couches, tables and bedroom set over 3, 000 worth i think they suck fat *** and id rather go to cardi's i think when they do the commercials the lady in the commercial *** bobs *** on the bobopedic hahahaha they yelled and screamed at us upon delivery cause they delivered my furniture in the poring rain with no cover on the furniture i think that bob should suck everyones *** who he *** over the stuffs cheap in price cause the furniture.
I ordered an electric fireplace from Bob's, to be delivered which was mandated, would not allow me to...
We bought a sofa and loveseat set back in April. The delivery, price and appearance of the sofa were all good. However we had to order a new sofa cushion after our puppy peed on it. We ordered it at the beginning of June and it is now October 13 and still no cushion. They cashed our check though back in June. at least 15 calls later they promised it would be here by Oct. 10- guess what! no cushion. I will never shop at Bob's again. And don't buy their "goof proof" protection- it is a rip off. They sent someone out and all they did was spray stuff on it and rub it in with a wire brush, and we still had to pay for a new cushion that we never got.
Purchased a bob o pedic mattress spent $1, 775.12. The firest mattress was not level. Sent that one back. Had...