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Bob's Discount Furniture
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2.1 514 Reviews

Bob's Discount Furniture Complaints Summary

134 Resolved
369 Unresolved
Our verdict: When using services from Bob's Discount Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bob's Discount Furniture Bob's Discount Furniture Review: Nightmare Experience with Electric Recliners and Delivery Services

I can't believe Bob's Discount Furniture is still in business. My experience with them was like living in HELL. We bought a Jennings couch and loveseat in September 2018. The couch was fine, but the sectional was a nightmare. They kept "fixing" it, but it needed to be replaced. They came to my house three times with the wrong address. After the fourth time, they finally got it right, but they said they couldn't come because they were sent three towns over from us.

The frame of the seat was binding when you put the recliner up. They would bend the frame back, and it would work for a few days, then we would be on the phone again. After the fifth or sixth time, the entire right side of the loveseat lost power, so the recliner was stuck in the up position. We work during the week, so we had to wait until the weekends to get anything done. The recliner was up for a week. The tech came and said he would order another loveseat for us, and we had to set up a time to get it delivered.

The following weekend, we got a new loveseat. Everything seemed to work fine, but we noticed an 8-inch tear down the middle of the fabric. We called Bob's, and they said they would send another tech out the following weekend to repair the tear. The tech came and said he couldn't fix it because of where the tear was. He was going to order us ANOTHER loveseat.

The next weekend, we got our third loveseat in three weeks. The delivery guys brought it up, and everything seemed good. They put it all together and told me to sit on it and make sure it worked. I sat on it and tried to recline the footrest, but the entire right side of the loveseat was binding so badly that I couldn't sit on it to recline. I was so angry. The delivery guy said he was sorry and that he would put a note in the system, and they would call me back within an hour. The second he walked out the door, I was on the phone.

I just wanted to set the couches on fire and start over, but we spent $1500 on this set, and I wasn't going to forget about it. After an hour on the phone with them, they said they would give us a credit for the loveseat only, and we could get something different. We bought a set, and it's going as a set. They are 6 inches away from each other. I wasn't going to have mismatched furniture in the same room that close to each other. After three days of arguing with them on the phone, they finally agreed to give us a credit for both the loveseat and sofa.

We went to the store and picked out a sectional so we didn't have to deal with the subpar garbage electric recliners anymore. We set a day of December 28th to have the sectional delivered and the couches taken away. Today comes, and the delivery guys bring up the sectional pieces. I am at work, so only my gf is home to accept the delivery. They drop the pieces off, and my gf says they are supposed to take the couches. They said they have no record of them needing to take the couches. She is a very nice person, but even she got to her breaking point. They pretty much said too bad and left. She was on the phone with customer service all morning trying to figure this out, to just get told that there is nothing they can do. So now we have a couch, loveseat, and a 4-piece sectional still in the packaging sitting in an 840 square foot apt until next weekend when they can pick up the old furniture.

I am disgusted with the way this company operates. We will have 12 visits from Bob's and countless hours on the phone and waiting for delivery guys and technicians in less than a year trying to get this situation resolved. Your company should be ashamed of the way you treat your customers. If you got this far down in my review, I hope you can take away from this to NEVER buy anything from this terrible company. You have been warned.

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Bob's Discount Furniture Terrible Customer Service and Defective Products: My Experience with Bob's Discount Furniture

I gotta tell ya, I had a real bad experience with Bob's Discount Furniture. I bought this fancy electric sofa set with massage chairs, end tables, and a coffee table back in November 2018. I paid a pretty penny for it, $3915.00 to be exact, and I even got the extra goof proof protection. But let me tell you, it was not worth it.

Around July of 2020, my electric sofa set stopped working. The left facing recliner wouldn't recline at all, and the right facing recliner was stuck in the open position. I tried calling Bob's customer care line for months, but every time I called, I was on hold for hours, and when I finally got through, the call would get disconnected. It was a real nightmare.

Finally, on October 20, 2021, I contacted the chat line, and after a long debate, I was able to schedule a service technician to come to my home and inspect the sofa set. It took a lot of back and forth, but I finally got someone to come out.

On October 24, 2020, the service technician inspected my sofa and determined that both sides had manufacturing defects, which were still covered under an extended warranty. I was relieved to hear that, but it was just the beginning of my troubles.

Over the next few months, I had to contact Bob's customer care line multiple times to schedule service technicians to come out and install the parts I received for my sofa. Each time, the parts were either damaged or delayed, and it was a real hassle to get everything sorted out.

At one point, I had to dispose of eight large sofa mechanisms because Bob's doesn't take their damaged parts back with their service technicians. I had to pay $160.00 in dump fees to get rid of them, and it was a real pain.

To make matters worse, when I finally spoke to a supervisor, Debbie, she was not helpful at all. She told me that the request for a replacement had been denied and that she had no resolution for me. I was beyond frustrated.

I have yet to receive any phone call or email from Bob's Furniture to resolve these issues. I have a damaged sofa set that I have not been able to use for over a year. I have lost five days of work from attempted service calls and time spent trying to contact Bob's Furniture. I am out $160.00 in dump fees from disposing of damaged parts that Bob's Furniture sent to my house.

Overall, I would not recommend buying from Bob's Discount Furniture. Their customer service is terrible, and their products are not worth the money. Save yourself the hassle and go somewhere else.

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Bob's Discount Furniture Disappointing Experience with Bob's Discount Furniture: Sales Tactics, Delivery Issues, and Poor Customer Service

I gotta say, I'm pretty disappointed with my experience dealing with Bob's Discount Furniture. I had high hopes, especially after giving a keynote speech to a bunch of their managers and leaders at a conference last year. But man, has my opinion changed.

I was excited to furnish my son's apartment with furniture from Bob's, but that excitement quickly turned to frustration and disappointment. I mean, Bob's "brand" is forever tarnished in my mind now.

Let me tell you about some of the issues I had. First of all, my sales associate included warranty coverage in my order that I never asked for and was never told about. Not cool.

And then, after choosing my items, I found out that most of it wouldn't be delivered for five months. Nobody told me that during the buying process.

On the initial delivery date that was scheduled and confirmed, nobody showed up or called during my indicated window of time. I wasted a whole day waiting for nothing.

Trying to reach the actual store where I purchased the furniture was a nightmare. I had to make at least 15 calls to finally find someone to connect me to the store. And even then, it was hard to get a live human being on the phone. What kind of system is that?

When I finally did speak to someone, Dave, he said he'd try to have the furniture delivered the next day. But he never called to let me know if it would happen or not.

On the day of delivery, I was scheduled as stop #11, but they skipped me and went to stops 12, 13, and 14. I tried calling Bob's to find out what was going on, but it was nearly impossible to get through to anyone. Finally, I got in touch with the North Hills store, but they never called me back like they said they would.

I finally got a call from the driver of the truck saying they'd arrive around 5-6 PM. Much later than expected, and yet another entire day of my time lost.

The two delivery men were careless and sloppy with how they unloaded the furniture. My guess is that the three pieces that are damaged were damaged by the manner in which these two handled the furniture.

They also said there was no way they could get the couch up to my apartment. But the apartment manager said it was possible, and I had to offer the movers $100 cash to get them to do their job. And of course, they found a way to get the couch into the apartment.

Once the movers were finished, they left a huge mess of Styrofoam and pieces of cardboard throughout the hallway. Not a great experience.

When I went to complain about the damaged furniture, the charge for the warranty I never asked for, and the mover experience, I was told that both the delivery charges and the warranty fees that were applied would be credited to my credit card. To date, neither has been.

I was also told that the damaged furniture would be swapped for new pieces, but I was given no date or timeframe. The woman at the North Hills store office counter seemed quite indifferent to my situation and experience and did not express much concern or interest.

Honestly, I'm ready to have Bob's pick up every piece that has been delivered and give me my money back. And I want to cancel every piece that is on backorder.

I mean, I'm writing a whole chapter in my book about this experience. It's not a good look for Bob's.

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Bob's Discount Furniture Terrible Service at Bob's Discount Furniture: False Advertising and Incompetent Delivery

I gotta say, I got a couch and a bed from Bob's Discount Furniture and they're alright. But let me tell you, their service is straight up terrible. I had two separate interactions with them and I ain't never going back.

So, when I was buying my couch, the salesperson was all about this "Goof Proof" plan. They said it covered accidental spills and whatnot. I paid $50 for it. But then, I spilled some coffee on my couch and tried to make a claim. They denied it. I called them up and they denied it again, even though the plan says it covers "accidental stains caused by any food or beverage normally consumed by humans." I don't know what their deal is, but they wouldn't help me out at all. I feel like they lied to me just to get my money.

And then, when they were supposed to deliver my furniture, they gave me a window for Friday afternoon. I left work early to be there. But then they showed up FOUR HOURS EARLY. I wasn't even home. I tried to make arrangements to get there, but they didn't wait and couldn't deliver it during the promised time. Customer service was no help at all and acted like it was my fault. I had to keep complaining until I finally got someone who could help me. They promised me an expedited delivery, but I still didn't get my couch in time for the weekend. I had guests coming over and no couch to sit on.

They rescheduled the delivery for Monday morning at 8am. But they showed up at 6:30am and woke me up. At least I finally got my couch, but it was a whole mess.

Overall, I wouldn't do business with Bob's again if you paid me. Their service is just too terrible.

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Bob's Discount Furniture Disappointing Experience at Bob's Discount Furniture: Lack of Support and Overselling of Protection Plans

I recently had my first experience shopping at Bob's Discount Furniture and I have to say, I won't be going back. While the furniture I purchased was decent and solid, I had an issue with one of the chairs in my dining set. It was delivered without issue, but a week later I noticed that one of the chairs was not properly put together and had a chip in the wood.

I took the chair back to the store a week later, only to be told that I needed to contact customer service. I was disappointed to learn that the store doesn't provide any support after the sale. I was given a number to call and was told that I needed to wait for a technician to come evaluate the situation. All of this for a $100 chair!

To make matters worse, I had purchased the Goof Proof protection, which was oversold to me by the salesman. The terms and conditions in the contract were very different from what I was told. I was under the impression that the warranty covered any damage except intentional damage, but the salesman's explanation of "intentional damage" was very different.

I should have done my homework before making my purchase, but I trusted the salesman and now I'm paying the price. I would advise anyone considering purchasing from Bob's to ask for and read the terms and conditions of the policy before making a purchase.

Overall, I was disappointed with my experience at Bob's Discount Furniture. While the furniture is good, the lack of support after the sale and overselling of protection plans make it a less than ideal shopping experience. I would recommend looking for a store with better after-sales customer service.

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Bob's Discount Furniture Bob's Discount Furniture Twin Bed Review: Poor Quality, Uncomfortable, and Dangerous

I bought a twin bed/box spring and bed frame from Bob's Discount Furniture for my guest room during the holidays. I thought it was a good deal since it was inexpensive, but boy was I wrong! The stitching was undone and falling apart all around the edges. The mattress and box spring were not the same size and no matter how many ways I tried to line them up, they wouldn't because they were neither the same size nor actual rectangular shape. When you sit on the mattress, it completely depresses, the sides will sink all the way, and the cheap springs will be visible through the mattress. The springs also hurt terribly and were VERY uncomfortable.

I had to buy 6 inches worth of extra mattress padding (which gets very pricey) to compensate for my guest using the bed. The bed frame does not lock into position for twin size nor even in the small position, does the twin bed actually fit. There's a gap. For all these reasons, the bed frame and bed never stay in place or is falling off. I jammed the bed between other furniture pieces so that it's not annoying for my guest to constantly try to figure out the puzzle of making the bed in the morning, distorted products that do not line up and the frame that keeps pulling apart and the bed that does not sit in the frame properly.

Lastly, the leg/feet of bed frame are not finished edges on all sides. It's jagged and dangerous and I strongly recommend you do not purchase this as it will cause injury unknowingly. I was wiping the floor around the bed from all the dust and loose threads after I made the bed and the jagged edge of the leg scraped a layer off my forearm. It was really bad and bleeding badly. I still have the scar on my arm 4 months later and this was December 2019 that I purchased the bed and this occurred. I wrapped cardboard around the legs so my guest doesn't hurt herself.

Needing something inexpensive was the reason for purchase however you can find much higher quality products at Amazon, IKEA, Costco for same or better price. In fact, because you need to purchase extra padding because of the cheap mattress/springs, it is most definitely NOT worth buying products from Bob's. You can easily find very good, solid, functional twin bed frames at almost anywhere else for the price Bob's is asking. I only purchased through Bob's for convenience of making one purchase of all items together. Shop around, you will find that Bob's is not the best deal for inexpensive purchases.

The only plus on the shopping experience is that they had a very good automated delivery system in place that you can track as you begrudgingly wait for your furniture arrival and the delivery men were very pleasant and polite. However, I would not recommend buying from Bob's Discount Furniture. Save yourself the hassle and potential injury and shop elsewhere for better quality products at the same or better price.

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Bob's Discount Furniture Nightmare Customer Service: My Experience with Bob's Discount Furniture

I gotta say, I'm pretty fed up with Bob's Discount Furniture. My husband and I ordered a bed set with a dresser chest, but the chest was on back order. When the bed was delivered, the delivery guy said the drawer was broken and couldn't bring it in. No big deal, right? Wrong. Customer care called and said the dresser was undeliverable because it didn't fit through the door. I asked how that was possible since it was assembled inside, but the rep didn't acknowledge the lie and just said she'd submit a request for a Wednesday night delivery after 6:30. I asked for a Saturday morning if that didn't work.

Then, I got a text saying the delivery was scheduled for Saturday between 3:15-7:15. I was livid. It had been over a month without the dresser. I called customer service and asked for a manager, but was hung up on. When I called back, the same rep denied hanging up and didn't apologize. I asked for a manager again and was told she was with another client. I asked for a call back, but didn't get one. After 45 minutes, I called back and finally got a manager. She constantly cut me off and didn't address the falsified reason for the undeliverable dresser or the rep disconnecting the call.

By the end of the conversation, nothing was resolved. I just wanted my dresser, so I made sure to be home for the redelivery. But it never came. When my husband called, they said it was delivered and signed for, but couldn't produce a signature copy. The rep treated us like liars and offered a reluctant redelivery with no sense of urgency. It's been a month and a half since we placed the order and we've gone through so much crap with Bob's Furniture. They're a nightmare to deal with. Save yourself the hassle and don't order from them.

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Derek Nolan
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Sep 04, 2023 9:07 am EDT
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Bob's Discount Furniture Terrible Furniture Buying Experience with BOBS - Delivery Delayed Multiple Times, Poor Customer Service & Misleading Information

This company is not good for buying furniture! I ordered my furniture on March 9th, 2018 and they told me that it would be delivered to my home on March 12th between 1:30-5:30. I got a phone call saying that the company would not start delivering furniture until 1pm so my time window was pushed back between 2:45-6:45. That was okay with me. I checked my order on their site and saw that they give you a time window, BUT the actual time of arrival (directly underneath) is the time that your furniture will actually be arriving to your home; and that time does not fall in that time window you receive when you order your furniture, its hours later. I called a second time to ask why they have two delivery times and to confirm that my order would arrive between 2:45-6:45 and during this call I was informed that my delivery time was pushed back AGAIN (but no one called me to inform me, once again) and when i asked why, i was told by a representative that she does not know why, but she stated that my order would definitely arrive at 8pm that night, the trucks were on time and my time would not change again. At this point I have no choice but to accept the 8pm delivery because I called out of work for the day to wait for my furniture delivery and all I wanted was my furniture because I have been without furniture since the time Ive placed my order with BOBS. After that phone call, I waited about and hour and I tracked my package again and my time went from 8pm to "unable to start". I was pissed. I called to figure out what that meant exactly, I was told that my order had to be rescheduled for another day BUT NO ONE CALLED ME TO INFORM ME! I called 3 times and not once did a representative inform me that my order had to be rescheduled; so at 7:13pm I was told that they did not know why my delivery was not being able to be delivered that night, their trucks were off the road already and I had to reschedule, but my furniture was supposed to be delivered at 8pm... how?. I requested to speak to a manager because the cs rep was so rude, when I spoke to the manager and voiced my concerns, she tells me I have to reschedule my delivery, and I ask her will my furniture be here first thing the morning of 3/13 because I think thats fair, she informs me that the earliest time that she can get my furniture to me is 3/16 in the afternoon or the following week and that she A MANAGER did not know why this happened with my furniture. When I asked her why I could not receive my furniture the next morning, she informed me that they cancelled all deliveries for the day of 3/13 because of a snow storm, which I am still waiting to see because outside of my window, there is no snow storm happening. I requested every penny of my $1800 because of the lack of professionalism and carelessness. I found a raymour and flanigan outlet that had better furniture and it cost less but I got more than what I ordered from bobs. I will NEVER order from here again, lesson learned.

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Bob's Discount Furniture Bob's Discount Furniture: Worst Customer Experience of My Life

I recently bought a bed for my 12-year-old son from Bob's Discount Furniture. Although the service at the store was fine, it has been a month, and we still don't have the bed. We had four failed deliveries, and each time it was a different problem. The first time, they forgot the headboard and left the boxes. The second time, they didn't show up at all. The third time, they delivered the wrong bed, and the fourth time, the product was materially damaged.

It seems like the storefront and the Customer Care team can't communicate properly. The people at the store were nice and sympathetic, but ultimately unhelpful in resolving the problems. They just passed us off to Customer Care, where we were just a number. They didn't care about us or our problem, and we were lucky if anyone even called us back. We wasted countless hours trying to resolve the issue. When I asked for a refund, I was told that was impossible since I still had two giant boxes containing pieces of the bed in my house. The GM suggested I drive it back down, after which he could issue a refund. When I told him my car wasn't big enough, but he could follow me in his truck, he refused. They offered to comp the delivery fee after the first failure, but no additional compensation was offered after failures 2-4. When I asked for the name of a regional or corporate person to contact to file a complaint, the information was flat out refused.

Today, after the fourth failed delivery, I called the store multiple times to reschedule delivery, and the GM (Steve) was clearly frustrated and annoyed. He initially told me I had to reschedule through Customer Care, and when I challenged him, he tried to deflect the problems and actually blamed me for his company's deficiencies. His actions are what eventually resulted in me locating this site (as well as consumer affairs) to vent my frustrations through public review. When I asked Steve if it would ever be delivered correctly, he said he can't make any guarantees and doesn't want to fail a fifth time, so he preferred I just cancel my order. This is one of their GMs acknowledging defeat, not a great face for a store. The other GM (Jeff) is significantly more polished and customer savvy, opting to use common sense and not toss gasoline on an already stressed situation. I'd say Jeff should be promoted, but he's better off finding a job with a better operation. Steve is clearly where he belongs.

I've never shopped at Bob's before, and I will certainly never shop at Bob's again. I've already told everyone I know about this sad and yet comical story, and I will continue to warn friends and family about Bob's until my eventual death. Unless you are trying to recreate a month's long Punk'd or Candid Camera experience for yourself, stay away. Customer Care is a total sham, and they don't care. This was the worst customer experience of my life.

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Bob's Discount Furniture Bob's Discount Furniture Review: 11 Months Later and Still No Resolution

Me and my wife went to Bob's Discount Furniture on February 29th, 2020, to buy a new love seat and couch. We found a set we liked and paid in full and waited for its delivery. When it arrived, we were happy with our choice. However, just two days later, the couch stopped working correctly, and I had to call Bob's customer service.

The representative told me that due to the corona virus, things would take a couple of months. I didn't have any problem with that, so I waited. After a couple of months, I called Bob's again, and they sent a man out to check the couch. He decided that it needed a new mechanical assembly, and they would order it to be delivered to my home.

When the assembly arrived, they sent another man out to install it. However, he finished and said that the couch still needed replacing. I told him that's what I had said from the beginning. He ordered a new left couch section and said they would come back to make the exchange and reinstall a new left couch in November.

I waited until mid-November and called to see what was up with my order and when I could expect it. However, I was told that it would be late November now. I called again in early December, and they told me it would be late December. I called again in late December, and they told me it would now be in January.

Finally, on January 21st, I called again, and they told me it would be February. At this point, I was frustrated and decided to talk to customer service one last time before submitting my complaint to the state Attorney General's office.

During this phone call, I explained everything that had happened to me and my wife. I asked for a complete refund at this point and for them to come and pick up their furniture as well as fix my hardwood floor that their couch had dug a gouge in. The man on the phone understood my dilemma, but he couldn't make that decision, so he put a supervisor lady on the phone.

I had to explain the whole story again to bring her up to speed. I said I ordered the furniture set last February and paid for it upfront. Now, after 11 months later, I still have a broken couch and damaged hardwood floor. I explained to her that this was not acceptable, and 11 months later with no resolution is ridiculous. I didn't think this type of business practice was allowed in Michigan.

She replied that she couldn't bring furniture back to the store after 9 months, to which I replied that I called right away, and it's their fault it has been this long. She stated that they wanted pictures from me, but I had no request, and I would have gladly provided them. In fact, the service man that came out took pictures.

She again stated that she couldn't settle this to my satisfaction. I asked for an email address for Bob's Customer Service department, but she told me they didn't have one. She suggested that I go to Bob's Furniture site and enter my address there and blindly hit a button, knowing nothing about where this email is going. I was told Bob's had no email for me. Hmmmm.

I explained that my call at this point was a courtesy call, and if we couldn't resolve this, I would be writing the Attorney General's office. I wanted Bob's email to cc them, but they still wouldn't admit to having an email address.

As I told them multiple times, all I want is to return their furniture, have my floor repaired, and to be given a complete refund in the total amount of $2084.65. This whole experience has been frustrating, and I wouldn't recommend Bob's Discount Furniture to anyone.

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Bob's Discount Furniture Terrible Customer Service Experience at Bob's Discount Furniture Store in Pittsburgh, PA

Bob's Discount Furniture is a place where you should not buy furniture from, according to my experience. The customer service is terrible and I am a very disappointed customer. I bought a bedroom set from the North Hills Store in Pittsburgh, PA. My salesman Archie was phenomenal and awesome, but my first indication of a problem was when my salesman tried scheduling my furniture for us to pick it up to avoid a delivery charge of $129. Archie thought the set I was purchasing was being discontinued so I indicated we would take the floor model if need be. The manager came over and did some things on the computer and said, if we scheduled it for my husband to pick it up we would not be guaranteed that the items would not be sold out, so he bamboozled me into paying the $129 for delivery. The items were delivered on Saturday. So we spent the day taking our old furniture apart and cleaning. When my husband began putting the new bed together, we discovered there were no side rails or hardware. The store closes at 7, so no call until the next day.

Now the fun begins... try calling the store, get stuck in leaving messages, no person to answer. Finally get through and I was told to call customer service. Forty minute wait... then talk to a person, they will send out the parts (I can't just go to the store and pick them up) Fed-express... 5-7 DAYS... more like Pony Express. At this point, my husband and I are sleeping on our mattress on the floor! We are not children and have physical issues that we should not be on the floor. Then on Tuesday, no parts so I was able to get in touch with Archie who apologized and said he would have his manager contact me. No call from the manager.

So Saturday (a whole week later) I went to the store with my daughter-in-law. The salesperson, Al who was at the door, treated me completely disrespectful, so I told him to have a manager come to speak with me. After total rudeness, he did, the manager said he would look up my order and call me... I said absolutely not, I will wait right here because I can no longer sleep on the floor. I sent my daughter in law in to look for Archie and Al stopped her and was completely rude to her! Another customer witnessed the entire scene and stopped to give me his number as he was leaving the store due to what he witnessed and would not purchase anything where they treated customers as me and my daughter in law were treated.

The manager came out with a print out saying the parts were not mailed until THURSDAY! And could only say, I'm sorry. But no option for rectifying the situation with the furniture or the salesperson Al! So I called on my way home to the 800 number the phone call took one hour and 45 minutes before a person answered the phone! The call lasted at least 45 minutes and still we will be sleeping on the floor. Still no rectifying the situation. Also my husband called the manager and told him he did not appreciate the way his salesman disrespected me at the store and all he would say is he told me he was sorry for the way the salesman acted and my husband said it wasn't good enough because the manager did nothing to fix the situation with the bed and he laughed at my husband on the phone!

TERRIBLE TERRIBLE CUSTOMER SERVICE! NEVER SHOP AT BOB'S DISCOUNT FURNITURE... and trust me the prices were not really a discount.

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Bob's Discount Furniture Bob's Discount Adventure: A Frustrating Experience with Poor Quality and Customer Service

My Bob's Discount Adventure started on August 11th, when my wife and I decided to purchase some furniture. We had checked all the main stream chain stores, but we chose Bob's because my wife liked how the furniture looked, and I liked the prices. On August 11th, we walked to a branch to have a final look, and place our order. It was a nice experience; we were not bothered by the sale associates when we looked around the store, which is a big plus. We purchased 7 pieces, and were informed that all were available and in stock.

However, the adventure started on the first delivery. A different type of coffee table was delivered, and one of the end tables had a damaged drawer knob, and the drawer in the other one was stuck and could not be pulled out. Finally, the server had a cracked stone top. To me, it looked like it was damaged before, and an effort to repair it was done poorly. I contacted the customer service, reported the issues, and a second delivery was scheduled for next week.

The correct coffee table was delivered on the second delivery, but it had two broken door rollers. One of the end tables was replaced, and the other one was repaired. Another server was also delivered, but this one had a broken leg. Again, a poor effort had been made to fix it. They had tried to use a new screw to attach it, but the new screw had broken the leg in the middle, and damaged the bottom of the server so bad that we found the leg and several wood pieces on the floor. I called customer service again, and third delivery was scheduled for the following week.

On the third delivery, they delivered an end table instead of a server. I called customer service again, and fourth deliver was scheduled for the following week. I have not had the pleasure of receiving the fourth delivery yet. Customer service called me, and postponed my delivery for two weeks. It's out of stock.

Bob's has informed me that the problem lies with their vendors. You see, you pay Bob's, but it's their vendors that make the furniture and deliver. And Bob's has no control over them. Bob's is not responsible if vendors deliver damaged items, wrong items, or item is out of stock. I guess Bob's is only responsible to take the money.

Customer service is not too bad. On average, it takes about 30 minutes every time you call them. They are mostly nice (except the last one, who called me to say the delivery is postponed, and basically told me to shut up and not complain, this is the way it's going to be). And online customer service is useless, after you spend half an hour with them, they tell you that you need to call them, they cannot do anything over the chat.

There is the normal feeling of aggravation and helplessness. Our kitchen is a mess, everything scattered around tables, countertops, and chairs. My wife has missed 3 days of work to receive the deliveries, and I had to pay $50 delivery fee to my building every time, because they lay mats in the hallway and put covers in the elevator. It's about $600 worth of financial damage so far.

In conclusion, I would not recommend shopping from a place that is not responsible for its products. It's frustrating to deal with the vendors and the customer service, and it's not worth the hassle.

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Bob's Discount Furniture Bob's Discount Furniture: A Complete Disaster from Start to Finish

When you walk into their showroom, it feels like you're dealing with a bunch of used car salesmen who are just trying to upsell you on everything. They promise you the world, but when it comes down to it, they don't deliver on any of their promises.

We ordered a sectional sofa from them, and it was a complete disaster from start to finish. The salesperson was friendly and helpful at first, but as soon as we started the ordering process, the upselling began. We declined all of their offers, but they still tried to push us into buying more than we needed.

We confirmed the pieces we needed and the delivery date of 12/3, which they said would be no problem. We received a receipt via email that showed all the prices we agreed to and the estimated delivery dates for each piece. We called to confirm that we wanted everything delivered on 12/3, and they said it would be no problem.

However, when the delivery date came around, they only delivered three of the four pieces we ordered. They also didn't order the mattress for the sleeper sofa, which we specifically requested. To make matters worse, they sent us a corner piece with a large metal bracket on the visible front of the couch. We removed the bracket, but now we have two large holes in the front of our new sofa.

The delivery date was also later than promised, and we received conflicting information about when everything would be delivered. We received texts saying our order would be delivered on 12/9, but then we got an email saying part of our order was delayed until 12/14. When the sleeper sofa finally arrived on 12/9, it was missing the mattress, the connector brackets were installed improperly, and there were already strings coming out of the stitching.

We talked to the salesperson about the missing mattress, and they ordered it for us. However, they didn't apologize for their mistake or offer anything to make it right. They just insisted that we pay all their normal charges for it. To make matters worse, they suddenly delayed the delivery of the missing piece of furniture by a month.

Overall, our experience with Bob's Discount Furniture was a complete disaster. The poor quality of their products, the poor service, and the lack of apologies for their mistakes make it clear that they don't care about their customers. We would not recommend them to anyone.

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Bob's Discount Furniture Reclining loveseat

Called customer service spoke to a gentleman who said he would take care. I think his name is Oscar I had a hard time understanding him. I haven’t heard anything it’s two weeks now he had all the info on the problem first spring fell out repair came and fixed it. But the fabric is pilling and it’s not that old. The other problem when someone sits on the other side it opens up without touching button it’s very annoying. I don’t think the fabric should be pilling. I would like some help. The sofa is made very sloppy the fabric is all bunched up and on one side you can see the wood that was not sewn properly. This is not right you should buy things that are made properly since you pay good money for it. How does something like this leave your wear house don’t they inspect the items they produce and sell them to customers who don’t know what they are buying. please help me hate this sofa I’m fussy and like things perfect and looking shabby gets me. I went to Bobs because I believed your company was selling a good product. My name is Carole address is 6 East Gate, Plainview 11803 bought in store one ten. Phone [protected]. I would like something done refund. thank you in advance.

Desired outcome: Please refund.

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Bob's Discount Furniture goof proof

It has been almost a month since we have heard anything about our claim we put in to fix our Chase lounge. been to the store several times with no resolution.

Service Request #8083084

Plan #P1PB-[protected]

LAF CHSE-9100-24L-BLG MICA-GRAY-LAUREL

we have not heard anything from anyone regarding this issue.

we submitted the pictures again of the problem and contacted the store for the 5th time and still no response or anyone has a clue on what is going on

Desired outcome: just want the chase replaced or any communication on what is going to happen

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Bob's Discount Furniture Bobs goof proof plan

I purchased a sofa, got a stain on it. I submitted a claim on-line. First of all the service they use - Guardian - does not send you any information about why they are emailing you. I didn't even know that Guardian was the company they used for fulfilling these requests to replace a piece of furniture! I almost deleted the email. Second I called the local store customer service to check on my claim and they told me it is 6-7 months out for a replacement cushion! 6- 7 MONTHS FOR ONE CUSHION AND PILLOW? You might want to think about warehousing extra parts. Maybe you should relay this information to your customers when you are selling in this policy. So... I will have a stained sofabed that I cannot put my guests to sleep on since it's stained with chocolate sauce. (I used their cleaning kit to try to remove it but it failed.) Nice job, Bob. VERY DISAPPOINTED. I sure hope I get my cushion by September as promised.

Desired outcome: Would like my replacement cushion and pillow by May, not September. Ridiculous.

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Bob's Discount Furniture Never receive calls back or refund or product

Hello,

I am writing this out of frustration with the service that has been provided to me since the beginning of my purchase. The sad part is that i did business with Bobs prior for work and we still utilize bobs for business use, that went great which is why I went back for myself. I purchased an entire house full of furniture from Bobs. The first incident was that no one disclosed the fact that Bobs furniture had a weight limit. And the sales rep physically seen my husband and knew he was on the heavier side. a couple months in we had to get our couch replaced for something that would hold him. during that whole transaction was a headache. Then we finally came to a resolution and the couch was on back order due to covid, months went by, and I never received the couch. Durning the long wait my marriage was ending so I put a hold on the couch because I was moving out. I did all my diligence and was told by a rep at the Ontario facility that I will have a credit on file when I am ready to use it. I explain to the rep that I would not have somewhere to live for a while, and she said not to worry your credit will be here when you're ready. I even said how about if it's a year, she said yes. I also returned a rug that was also a credit on file. My credit was a little over $1200 and when I went to go use it Jan 2023, I was told I no longer had a credit. This was another disappointment because how does my credit dissolve when I never used it. but yet you took my money for the merchandise when I purchased it but now all of a sudden, my credit disappears due to bobs end of record keeping. I am asking that someone get back to me within the next 72 hours, I have been waiting for a call back from the Ontario facility and I never get a call back and every time I call, they say someone will call me back. While here we are 3 months later and no response. I am in the customer service business as well and would never treat my customers this way. I don't want to be that customer that bashes another business due to its not everyone's fault and shouldn't have to pay for others poor conduct and service. I have emails since the beginning of this horrible experience. At the end of the day, we spent around $7500 at Bobs and the service was not worth the amount or the product. I would ask respectfully to get my refund back in full or I will have no choice to escalate the matter

here is my order number [protected] for the couch that I was waiting on since 2021 and the rug I returned is in the system

thank you for your prompt attention to this very serious matter

Monique De La Fuente [protected]

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Bob's Discount Furniture Sectional Couch

I bought my couch when I was 5 months pregnant and due to supply I was not able to get a couch for nearly 3 months in 2020/2021. It has only been 2 years since I've owned the couch. We just moved and took the cushions off to wash them. There was mold on the fabric and the cushion. Even washing did not resolve it. Mold is extremely difficult to clean and I absolutely will not have it in my house any longer or have my son sit be by it. It is currently on the basement and I would absolutely love to hear back from someone regarding this issue.

We have the insurance on the product and everything, I just don't know what that will do for us. Please please call me back as I am extremely uncomfortable keeping this couch.

Desired outcome: I'm sure a refund is not going to happen, but a replacement would be really extremely appreciated as this is a health concern. At the very least we should get all new cushions.

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Bob's Discount Furniture Customer service/product quality/goof insurance

Probably the worst experience in many years. Goof insurance a joke. The guarantee document is written by lawyers that protect them and not cover the consumer. I waited 2 months for repair on a broken sofa. I had to take a $200.00 loses from work to meet them, they took 3 or 4 pictures and left. Nothing repaired. Bob's will not discuss it but sends you to speak with goof insurance which is guardian. They sell junk furniture, then on top of the sale they push the warranty insurance which is absolutely nothing. No one calls back, no resolution, they expect consumers to give up and purchase new furniture. I call for a stand down and not put up with their B.S policies. Ban bobs stores all together. There are many others that stand behind their products. He'll you can do better and get more satisfaction buying from the web site unseen. Stand up people. Do the right thing against these scammers.

Desired outcome: satisfaction

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Update by Lance Bent
Feb 24, 2023 6:55 pm EST

How does this company possibly stay in business. Worst ever experienced.

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Bob's Discount Furniture Product delivery

I purchased a queen-size sofa sleeper and loveseat from Bob's Discount Furniture and my white-glove delivery was scheduled for Feb. 4, 2023. The delivery personnel did show up at 2:56pm which was within the window of time I was given for my scheduled delivery. The two men that were sent to deliver the furniture took the sofa sleeper off of the truck on a dolly and rolled it to my sliding patio door. They never tried to lift the furniture or maneuver it to get it into the house. Instead, they instantly started complaining about how the furniture was too big and wouldn't fit. The furniture that I had in the room previously was the exact same thing which was a queen-size sleeper and was bigger than this new furniture that I purchased. My doors and sliders are all standard size and I've never had a problem with furniture delivery before. As I stated, my old furniture was delivered without issue. I had this same old furniture removed through these same doors without issue and now it's a problem to get the new one in. If the delivery personnel had even attempted to lift the furniture or try to carry it in, I wouldn't have had a problem with that but they didn't even attempt to lift it at all. They just insisted that it was too big to fit and they wheeled it around and took it away. They didn't look for other options i.e. one of the doors or through the garage, they just took it back to the truck. My family and I have shopped with Bob's for many years and had never encountered such a problem. These gentlemen weren't rude but they also did not try to accommodate or look for a solution. They were extremely lazy and seemed very much in a rush to leave. This experience has left a very bad taste in my mouth and I am extremely disappointed with Bob's right now. With this type of non-helpful service, Bob's will surely be losing a lot of loyal customers starting with me. This experience has truly tainted my opinion of Bob's and the only resolution offered to me when I called Customer Service was to schedule a new delivery date with some different delivery personnel. Again, I'm severely disappointed with this experience and will rethink any future purchases from Bob's.

Sincerely,

A Very Unhappy Customer

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Bob's Discount Furniture Customer Reviews Overview

Bob's Discount Furniture is a popular furniture retailer that has been in business for over 25 years. The company has a strong reputation for offering high-quality furniture at affordable prices, and this is reflected in the overwhelmingly positive reviews that it has received from customers.

One of the most commonly cited positive points about Bob's Discount Furniture is the quality of the products that it offers. Customers consistently praise the durability and comfort of the furniture, with many noting that they have been able to enjoy their purchases for years without experiencing any issues.

Another key positive point is the affordability of the furniture. Many customers appreciate that they are able to find stylish and high-quality pieces at prices that are significantly lower than what they would pay at other retailers.

In addition to the quality and affordability of the furniture, customers also frequently praise the customer service that they receive from Bob's Discount Furniture. Many note that the staff is friendly and helpful, and that they are able to provide guidance and recommendations to help customers find the perfect pieces for their homes.

Overall, Bob's Discount Furniture is a highly regarded retailer that consistently receives positive reviews from customers. With a focus on quality, affordability, and customer service, it is no surprise that the company has become a go-to destination for those in search of stylish and affordable furniture.

Bob's Discount Furniture In-depth Review

Overall Rating: 4.5/5

Product Selection: Bob's Discount Furniture offers a wide range of furniture options for every room in your home. Whether you're looking for a new sofa, dining set, or bedroom furniture, they have you covered. Their selection includes both modern and traditional styles, ensuring there's something for everyone.

Pricing: One of the biggest advantages of shopping at Bob's Discount Furniture is their affordable prices. They offer competitive prices on all their products, allowing you to furnish your home without breaking the bank. You can find great deals and discounts on their website, making it even more budget-friendly.

Quality of Furniture: While Bob's Discount Furniture offers affordable prices, they don't compromise on quality. Their furniture is well-made and durable, ensuring it will last for years to come. They source their products from reputable manufacturers, so you can trust the quality of what you're buying.

Customer Service: Bob's Discount Furniture prides itself on providing excellent customer service. Their staff is knowledgeable and friendly, always ready to assist you with any questions or concerns. They strive to make your shopping experience as smooth as possible, ensuring you're satisfied with your purchase.

Delivery and Shipping: Bob's Discount Furniture offers convenient delivery and shipping options. They provide fast and reliable delivery services, ensuring your furniture arrives in a timely manner. They also offer assembly services for an additional fee, making it even more convenient for you.

Return Policy: Bob's Discount Furniture has a fair return policy. If you're not completely satisfied with your purchase, you can return it within a certain timeframe for a refund or exchange. However, it's important to note that some restrictions may apply, so it's always best to check their website or contact customer service for specific details.

Website Design and User Experience: Bob's Discount Furniture's website is well-designed and user-friendly. It's easy to navigate and find the products you're looking for. The website also provides detailed product descriptions and images, allowing you to make informed decisions before making a purchase.

In-Store Experience: Visiting a Bob's Discount Furniture store is a pleasant experience. The stores are well-organized and spacious, making it easy to browse their extensive selection. The staff is helpful and available to answer any questions you may have, ensuring you have a positive in-store experience.

Warranty and After-Sales Support: Bob's Discount Furniture offers warranties on their products, providing you with peace of mind. If you encounter any issues with your furniture, their after-sales support team is ready to assist you. They strive to resolve any problems promptly and efficiently.

Reputation and Trustworthiness: Bob's Discount Furniture has a strong reputation for providing quality furniture at affordable prices. They have been in the industry for many years and have built a loyal customer base. Their commitment to customer satisfaction and ethical business practices has earned them trust and credibility.

Sustainability and Ethical Practices: While information on Bob's Discount Furniture's sustainability and ethical practices is not readily available, they do prioritize customer satisfaction and offer quality products. It's always a good idea to inquire about their sustainability efforts before making a purchase if this is an important factor for you.

Special Offers and Promotions: Bob's Discount Furniture frequently offers special offers and promotions. You can find these deals on their website or sign up for their newsletter to receive exclusive discounts. These special offers can help you save even more on your furniture purchases.

Customer Reviews and Testimonials: Bob's Discount Furniture has received positive reviews and testimonials from satisfied customers. Many customers praise the affordability, quality, and customer service provided by the company. Reading customer reviews can give you a better understanding of other people's experiences and help you make an informed decision.

Comparison with Competitors: When compared to its competitors, Bob's Discount Furniture stands out for its affordable prices and wide product selection. They offer a good balance between quality and price, making them a popular choice among budget-conscious shoppers.

Pros and Cons:

  • Pros: Affordable prices, wide product selection, good quality, excellent customer service, convenient delivery options, fair return policy, user-friendly website, positive reputation, special offers and promotions.
  • Cons: Limited information on sustainability and ethical practices.

Final Verdict: Bob's Discount Furniture is a reliable and affordable option for those looking to furnish their homes. With a wide selection of products, competitive prices, and excellent customer service, they provide a positive shopping experience. While more information on sustainability practices would be beneficial, their overall reputation and customer satisfaction make them a trustworthy choice.

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Bob's Discount Furniture contacts

Phone numbers

1800 569 1284 +1 (860) 474-1000 More phone numbers

Website

www.mybobs.com

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