Terrible quality and terrible customer service as well as terrible experience is an understatement to describe Bob's Discount Furniture. I'll go as far as to say they are a dishonest company when things go really bad don't expect a solution, you will feel helpless!!! Buyer beware!!!
As stated when things go bad don't trying calling corporate [protected]) you will never get a hold of anybody there, all calls are forwarded to random customer service call centers in other locations. My calls where mainly forwarded to Guatemala and in speaking with a supervisor they're she stated that she couldn't fix my problem.
Today was literally the last straw after waiting 3 months waiting for service and replacement of a defective product I feel deflated, frustrated, sad, angry and realize I will have to pursue legal action. It amazing me how this company is still in business and is my situation an ISOLATED INCIDENT? Literally they have failed me as consumer numerous times.
As of today I DO NOT TRUST BOB'S DISCOUNT FURNITURE. From store manager to customer service supervisor I was told "I'm sorry for what you are going through but I can't do anything" and was advised to contact corporate. None of the employee's I spoke with made any effort to reach corporate for me or make an attempt to start the process. I walked out of the store feeling desperate, helpless, cheated, manipulated, and they got my money.
Instead of fixing this problem in a timely manner which should of taken a few weeks, this problem dragged out for 3 months, the first time they attempted to deliver the first replacement couch 4/6/2021 they unloaded the couch and proceeded to open the packaging and found that the couch had the same defect. The drivers noted that the couch had the same defect, it seems this is not an isolated incident. I called customer service and asked for a REFUND and instead I got an apology, they asked me to please give them another chance to fix problem then she told me the soonest they can get this product to me would be 4/21/2021 and she stated to me that the driver will inspect the product in my presence to assure the product has no defect. I emphasized to please instruct warehouse and drivers not to stand product on its side when delivering couch to reduce the chances of damage during delivery.
Today was the second time they attempted to deliver the couch 4/21/2021 at approximately 11 am. When I walked up to the truck I noticed the couch was standing on it's side then the driver stated that he was specifically instructed to leave the couch wrapped and leave with no inspection. I explained that customer service assured me they would inspect the product in my presence but he stated he was a 3rd party carrier and did not work for Bob's and could not do that.
As it stands right now I have a defective couch, I cannot reach anyone at corporate to make a formal complaint. The Manager at Bob's in Bell Gardens was apologetic and assured me "I WILL NOT PASS THE BUCK" but in the same sentence said he couldn't do anything and advised to me to call CORPORATE, everyone else who is affiliated with the company seemed not to care at all.
If Bob's Discount Furniture wants to dispute my claims I have noted everything in detail while dealing with this awful experience, I have noted all calls and taken pictures, noted all messages.
Last thing no one should ever go through what I had to go through! It's truly sad how this company refuses to take responsibility for their actions and not honor the quality of their product.